The best restaurants serving American food in West Midlands

So I ordered a meal from the Birmingham New Street - not for the first time, but most definitely now the last time. Usually they get orders wrong or the driver just doesn’t bother turning up - this time however, it was the portion size. Omg who are they feeding - mice????? £8.99 for the smallest portion of food to have ever graced my plate. These KFC franchisers are killing the once respected brand

When we went in there were young teenagers vaping on one side of the room, when our food came we were missing items and drinks had been missed, somehow the beans were overcook and hard most of the rest of the food was cold which baffled me as the place was almost empty so shouldn't have been any delay overall a terrible experience and not worth the money or any money at that

Thursday 23rd March and we were travelling along the M5 on our way from Seaton, Devon to Bolton. We stopped at this Service Station for a quick bite and a pit. We visited this branch of McDonald's which is located in the circular Food Hall area in the Service Station. It has a number of eateries, including this one around the edge of the area with seating in the centre. We ordered and paid for our food and drinks, two cheeseburgers and two flat whites, via self ordering screens. We did not have to wait long for our order to be prepared and collected. The burgers were tasty and at a good temperature, the coffee was as always flavoursome, fans of McD's coffee. The seating area was clean and well maintained. This was one of the best Service Station's that we have visited and McDonald's did not disappoint.

Muy buena comida sin quejas en absoluto sabía mejor que la última vez que vinimos el año pasado. Personal encantador muy amable y buen precio

I was served by a short person with glasses and a ponytail who was rude and provided shitty service. I noticed that the gloves weren’t changed( which I have a wheat allergy and got sick from it), no apron and just super rude :(

We ordered a meal for our family, for home delivery from Rooster king It was extremely disappointing everything was cold and undercooked! The pizzas was burned and cold, the fries also cold and for a large fries the carton wasn’t even half full! The Chicken burger was soggy and pink, and under cooked inside. The order was wrong they didn’t add on extras we had paid for either. We phoned them up to tell them how a whole order was cold no offer of a refund just we can send out more chips no thank you! It all went in the bin wasn’t edible please avoid this takeaway cost us £48 total waste of money!

Sin servicio de mostrador, debe pedir en los quioscos, probado durante 10 minutos sin resultado. Terminé usando la unidad - a través de la orden, luego llevando mi comida dentro para comer. Por el lado positivo, la comida era buena cuando la recibí. Por favor, ponga personal en las cajas para ayudarnos a las personas que no son grandes con TI.

ordered a meal on their touch machine, it took my money but no receipt or order number, went to desk explained three times to young women who still could not under stand , so a chap came out and asked if we could prove it had taken our money, which we obviously couldn't, any way , reordered at counter, when i got home cheeked account and yes they had taken two payments, have tried for hours to find a contact , it seems there whole internet presence is a sham or deliberately set out to be impossible to contact , and their phone care line is never working.

Pulled in the filling station as was desperate for the loo, only to find this was blocked off by food trolleys. I didn't want to faff again by going into the main building, when facillities are here !

Im not exaggerating when i say this is the UKs worst KFC. The last 6 times ive been, they havent managed to get the order right once. I have just come from there and i specifically asked them to check the order before it came out, and it still had the contents in the order. Litrally, when i say i have a specific order, it is one burger with no sauce. Im pretty sure, that they are doing this deliberatly at this point. This place should be shut down. Avoid at all costs.

Very good service and zoya was very nice and helpful. Food was also very nice and to standard. Love this place, staff are always very nice!

Ignorant staff and shocking service. Place is unclean with stock issues and unwillingness to offer suitable replacements. Left without purchasing and seems like I had a lucky escape

Tables dirty, floor messy. Numbers left all over tables, not cleared away. Food ok. Staff quite cheery. Visiting area so nearest eatery to hotel. Doubt we will be back

El pollo era agradable y caliente y me dieron la pieza correcta s de pollo cuando le pregunté a un miembro del personal.

Terrible. Avoid. Utterly clueless staff who are incredibly slow and inattentive. Can't even count straws. Probably the worst experience I have ever had at a McDonald's anywhere in the world