Subway in Shropshire - Phone Number, Reservations, Reviews

Well .... After reading through all the reviews for the Shrewsbury town centre branch of Subway, I'm totally disgusted by what I've been reading about the attitude of the staff to most customers and the way they serve the food, sometimes (or is it every time?) with dirty or contaminated gloves!! I've decided not to bother to even walk into the shop. I was was going to pay for a substantial order! I wonder how many more have walked out or straight past? I think someone higher up in the chain needs to go in and sort things out. It can't be making a profit with the rude attitude of the staff! I won't even bother to go there now.

The food was fine, but the staff are quite rude here, and as I got a drink with my meal it tasted like nothing so I told them and they were very rude, I strongly recommend you don't eat here.

Dine in | Breakfast | £1–10 I visited Subway Battlefield Shrewsbury on the morning of the 13th of January where i had a foot long breakfast roll it didn't seem to be that hot but thought nothing of it at the time as i watched them put in the oven that was the only thing i had to eat for the rest of the day i had to go to Carlisle that night starting at 00,00 on the way back down to shrewsbury on the Sunday the journey took forever i became very ill my stomach became very painful eventually i got home i went straight to bed due to the pains i had numerous visits to the toilet day & night didn't sleep much at all didn't eat anything for over 5 days i contacted my doctors as i didn't k

Old lady was very rude and the young guy couldnt wrap the subway properly. Workers taking up the seats.

I went into this branch today, order the big breakwich and requested for no egg, they told me that they would have to charge me to take the egg off? this has never been an issue before and then they proceeded to put the egg on anyway underneath everything else so it melted into the entire sandwich, they also put extra egg on the sandwich

One of the worst service I ever experienced since I became a subway customer in the year 2005. The lady who was at the counter today @ 2:10pm was not at all professional. She was not bothered to provide a good service. Also she refused to add the sauce which I requested for my foot long BMT. I felt she is stubborn, rude and discriminating. I prefer going to Meole Brace(love their service) or Battlefield to get my Sub. Never to this outlet again

"I visited Subway today at 15:30, and I must say, I was quite disappointed with the service provided by the elderly lady behind the counter. This is the third time this has happened, where she placed my wrap directly on the counter without placing it in the paper underneath. What bothered me even more was that she seemed to prioritize serving others who came after me. It's important that all customers receive the same level of service, regardless of their background. I hope this issue can be addressed for a more pleasant dining experience."

Date of Visit: October 5th, 2023 My recent visit to the Subway in Shrewsbury Town Centre left me deeply disappointed and dissatisfied with both the service and attitude of the employee working on the evening of Thursday, October 5th, 2023. This experience was so off-putting that I feel compelled to share my thoughts to help others make informed decisions when considering dining at this establishment. From the very beginning of our visit, it was clear that this particular employee lacked basic hygiene practices and a customer-oriented attitude. The most concerning aspect of our experience was her refusal to change her gloves when handling meat and subsequently preparing a vegetarian sandwich. This not only showed a disregard for food safety but also raised serious concerns about cross-contamination. Furthermore, my companion and I had frequently swapped chicken out for other ingredients in our sandwiches during previous visits to Subway outlets, without issue. However, this time, the employee displayed a dismissive and uncooperative attitude when we requested the substitution. Her behaviour was unwarranted and, frankly, unprofessional. To make matters worse, when preparing our sandwiches, she used the same knife for cutting both the meat and the vegetarian ingredients, resulting in the sauces and meat contaminating our supposedly sauce-free, vegetarian option. This negligence not only impacted the taste but also posed potential health risks for customers who seek a vegetarian or vegan option. Finally, when we inquired about the availability of hash browns, we were met with a refusal due to apparent time constraints. It is disappointing that such a simple request could not be accommodated, especially when Subway's menu typically includes a variety of items that should be readily available during their operating hours. In conclusion, my experience at the Subway in Shrewsbury Town Centre on October 5th, 2023, was abysmal. The lack of hygiene, uncooperative attitude, and disregard for customer preferences displayed by the employee were entirely unacceptable. If this Subway is indeed a franchise, as many are, it is imperative that both the franchisee and their staff are held accountable for maintaining consistent quality and customer service. As a result of this experience, I will not be returning to this particular Subway location, nor will I recommend it to others, especially the local college students with whom my daughter is acquainted. It is my hope that by sharing this review, potential customers will be better informed and consider alternative dining options that prioritise customer satisfaction and food safety. In light of these issues, I can only give this Subway location one star, and I strongly advise others to avoid it at all costs.

Extremely Disappointing Experience at Subway Shrewsbury Town Centre Date of Visit: October 5th, 2023 My recent visit to the Subway in Shrewsbury Town Centre left me deeply disappointed and dissatisfied with both the service and attitude of the employee working on the evening of Thursday, October 5th, 2023. This experience was so off-putting that I feel compelled to share my thoughts to help others make informed decisions when considering dining at this establishment. From the very beginning of our visit, it was clear that this particular employee lacked basic hygiene practices and a customer-oriented attitude. The most concerning aspect of our experience was her refusal to change her gloves when handling meat and subsequently preparing a vegetarian sandwich. This not only showed a disregard for food safety but also raised serious concerns about cross-contamination. Furthermore, my companion and I had frequently swapped chicken out for other ingredients in our sandwiches during previous visits to Subway outlets, without issue. However, this time, the employee displayed a dismissive and uncooperative attitude when we requested the substitution. Her behaviour was unwarranted and, frankly, unprofessional. To make matters worse, when preparing our sandwiches, she used the same knife for cutting both the meat and the vegetarian ingredients, resulting in the sauces and meat contaminating our supposedly sauce-free, vegetarian option. This negligence not only impacted the taste but also posed potential health risks for customers who seek a vegetarian or vegan option. Finally, when we inquired about the availability of hash browns, we were met with a refusal due to apparent time constraints. It is disappointing that such a simple request could not be accommodated, especially when Subway's menu typically includes a variety of items that should be readily available during their operating hours. In conclusion, my experience at the Subway in Shrewsbury Town Centre on October 5th, 2023, was abysmal. The lack of hygiene, uncooperative attitude, and disregard for customer preferences displayed by the employee were entirely unacceptable. If this Subway is indeed a franchise, as many are, it is imperative that both the franchisee and their staff are held accountable for maintaining consistent quality and customer service. As a result of this experience, I will not be returning to this particular Subway location, nor will I recommend it to others, especially the local college students with whom my daughter is acquainted. It is my hope that by sharing this review, potential customers will be better informed and consider alternative dining options that prioritise customer satisfaction and food safety. In light of these issues, I can only give this Subway location one star, and I strongly advise others to avoid it at all costs.

just had the rudest most awful experience the staff were rushing us out bare in mind it was 4:49 and they close at 6 but as it seemed they we already closing down, complaining when more people entered and not to mention they wouldn’t take cash because they had already counted the tills and her words not mine ‘I ain’t counting that bloody till again’ actually appalled this old crone can even speak like this, on numerous occasions she’s been disrespectful and began the closing process early she needs teaching respect at her old age. 02/10/2023

Not the best Subway ever, very rude staff, who seem more concerned with delivery drivers orders, than you the customer, your just an annoyance . Avoid

Decided to call in to grab lunch on the go. Member of staff seemed very inconvenienced by me. I was ordering a veggie option and a meat option but at no point did she change the gloves after handling the meat before going back to the veggie option. Also kept coughing, again no glove change despite this. Over £10 for two subs. Absolutely not worth it. Should have gone to tesco for a meal deal.

Staff were incredibly rude. When I queried something, they made no attempt to resolve a simple situation and just made the whole atmosphere feel so tense. They massively affected the day of myself and those who accompanied me. I would not recommend for the lack of staff friendliness and unease that was provided. If wanting to go to a Subway in Shrewsbury, go to the one closer to the Quarry instead.

Last few times I’ve been in, food is fine but the customer service is awful. Really rude and blunt.

Ok but quite slow even when you're the only customer. Food is exactly what you expect from a Subway. There's a small indoor seating area and more seating outside.

Struggling with the card machine the server was being patient with us. The manager on the other hand said to the staff member "you've got to let them know, quicker quicker" whilst snapping her fingers in their face! Rudest manager I've ever experienced. People don't quit jobs, they quit managers. Vile service especially in front of a customer. Feel so sorry for the server

Food was lovely however who I'm assuming was the manager was so rude to her staff, clicking in their face and demanding they work faster. My friend was trying to pay on the card machine and the 'manager' was yet again having ago at the lad working there saying he needs to explain how to use it... Like we don't know how to use a card machine. She also shouted at my friend's if they were paying together and got so moody with us. I think she needs to learn some manners.

Every Friday Evening-although it is a bit embarrassing to admit me and the boys hit the streets,and head straight to subway for a slap up meal.While the food is t the greatest when you try and get complicated,I think anybody can appreciate a good 6 inch.Ever since the Great Depression I’ve longed a warm subway and after 30 years,we finally achieved the American dream.God Bless all of you.

The staff obviously don’t want you in there as they throw your sandwich together as quickly as they possible can (which leads to it being a broken up mess) and I think a certain member of staffs attitude has rubbed off on the rest.not great at all. And hasn’t been for a few years now. In the past I have heard oh for f@&k sake said from the back room as I have walked into the store and a member of staff has walked out with a face on them as if you are an inconvenience. Also heard other members of staff have attitude with other customers.

Rudest lady in the entire hospitality industry of Shropshire, she’s never changed over the years always serving the sub with a grump!! Coughing her guts out over my foot long, I never leave reviews but she’s ruined my day with her attitude! Short little lady syndrome, needs a good old attitude adjustment!!!!!

I had a steak melt 12" it was chucked together I could not peel it from it from the paper it was served on. One mouthfull and tasted like water in the bin it went as for the person that served me he needs to get another job VERY DISSATISFIED

Very poor service at 1200 at subway in shrewsbury Town centre today. Initially I was the only customer in the shop. A girl was stood at the till and totally ignored me! After approx 1 min she asked what I'd like, she appeared very flustered and was short and sharp with her comments and very un welcoming. She threw a sandwich together with no apparent care and then rudely said "can you pay". I told her she appeared stressed and she replied that she had a huge order to fill. At all times I felt that I was not wanted in the place and my custom was a huge inconvenience. I could see the full extent of her lack of care when I later unwrapped my sandwich, there was more filling outside of the bread than in it. I feel for the girl if she was on her own and under pressure, however, this is not my fault. Very dissapionting experience, i would not recommend this branch of Subway.

Absolutely great food,and great staff, thank you 👍 restaurant was clean and the service was impeccable.

Could have done with the older female member of staff not sitting in the corner coughing her guts up then going behind corner to serve , glad we got served by the younger lad in there , not nice and no room in there

The girl who served us just couldn’t be any less interested. Attitude problem and incapable of listening to what I ordered. Seriously needs to consider a career change!

Service was fairly slow as staff seemed to be focusing on Just Eat orders, but subs were well prepared and tasty as expected.

Completely awful.They took ages to serve although there wasn’t many people in at all. The staff where very rude one said to me and my friend in a rude tone “if you are going to order more stuff order it all together “ then proceeded to say “oh my goodness “ although they hadn’t asked it we would like anything else except the sandwich.

Unfortunately having visited this shop a few times, the staff are quite rude and not particularly helpful. Whilst I appreciate it's only small so can get quite busy, the customer service really does need improving particularly with younger people as I have witnessed numerous times the attitude towards young customers being extremely rude.

me and my friend went into subway 5/8/21 and the lady that served us asked if what we was having we then said sorry we are looking at what to order could you give us a minute please and she then said ok then we said we was ready to order and she said under her breath well your gunna have to wait now i have things to do and there was other people doing nothing stood in the back she also when we placed are order this is why you choose your order when you come in but we didnt know what was on the menu!

The young man was very mean with the salad and it was not worth the money

HORRIBLE STAFF! I waited in the queue and the lady behind the counter was so abrupt saying I was too close to the next customer when I was standing in my inner circle and because I wear hearing aids and can't hear well and asked her to repeat her sentence one she got frustrated with me! Then when I asked for sugar free cola she gave me full sugar pepsi and the food was vile with frozen hashbrowns in the sub and the meatballs were disgusting! Never again will I buy from this subway I received much better service in the wrexham subway where the staff are always so kind with real meat and properly cooked food!!!!

made my sandwich the wrogn way round

Why is there no option for 0 stars!!I have the following condition:Post Traumatic Stress Disorder (PTSD) from childhood Trauma These have a substantial impact on my life and so I have the protected characteristic of disability as defined in Section 6 of the Equality Act 2010.My condition means I am unable to wear a face covering.I visited your store on the 29th of April at roughly 3:15 in the afternoon seeking something to eat. As a breastfeeding mum of a newborn I get so hungry and also being vegan struggled to find anywhere which catered to my dietary needs.. I was then so thankful to stumble across your Subway store I know that Subway has just brought out a whole new vegan range.Upon entering your store I was not greeted, but asked very abruptly where my face covering was by staff members Thelma and Amy. I explained that I have a medical exemption and therefore am exempt from wearing a mask. Thelma and Amy then told me I needed to show them my exemption card. I explained that I don’t carry an exemption card with me nor have I ever been asked to show one before, as most establishments are aware that this is the consumers choice to carry or show an exemption card and is not law, as stated on the UK Gov website (see attached link)https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-ownYour attention is drawn to the press release of 24 July 2020 from the Government which references more detailed Guidance you are encouraged to familiarize yourself with:After explaining this to both Thelma and Amy I was still refused service. This was done in front of several other customers. At that point my newborn son, who I had been holding most of the time, started screaming, as I am sure he could sense my distress at the way your staff spoke towards me and violated my consumer and human rights. I then walked out of the building humiliated and embarrassed and crying, on to a busy street with many pedestrians. As I was carrying my 5 week old distressed baby I then swore stating this is f**king ridiculous. After my break down and speaking to my family, who were horrified at the blatant discrimination against me, I decided to go back to your store. I greeted the staff friendly and apologised. (as you can hear in my recording of the interaction, it’s also against my nature to swear). I further asked for the staff members names and the address of the store which was provided while still trying to argue their point. I explained that it is discrimination to not have served me and that they were violating my human rights. They continued to treat me very rudely and when I said I will be talking to the manager and owner they said that they won’t care about the incident as its law to wear a face covering (this again is not true as you can see in the link I attached above).I then explained my exemption to Amy and Thelma as I wanted to shed some light on why some people are exempt and how triggering and humiliating it can be to be asked to show or even talk about your exemption. So that hopefully your staff might have some compassion and empathy when next dealing with a customer with an exemption in the future so that future customers of yours do not have to go through what your staff put me through during our encounter. After leaving your store and crying the whole back to my car, my parents outraged and on the other side of the world decided to call you (and again this was recorded). You dismissed there concerns and outrage and implied that i had somehow threatened your staff members (which is untrue especially in light of me carrying a newborn).This experience has hugely impacted my mental and physical health as I now am too scared and anxious to enter another store in case I am discriminated and humiliated against again.

I ordered delivery from this Subway today. The sandwich was perfect but the nachos I ordered were a massive disappointment and really wish I hadn’t paid £2.59 for them. They were supposed to have cheese and salsa on them, but only about 4 chips had barely anything on them. The rest of the box was just plain tortilla chips. They also gave me out of date orange juice which is appalling. I am pregnant so I can’t even risk drinking it.

Initially things were looking great, with our food delivery arriving slightly before its estimated time. Although the fact that a dirty face mask was delivered alongside it wasn't so great! After unpacking the order we discovered that part of the order (12 x Cookies) was missing. Called the restaurant around 19:05 to explain, and was told remaining order would be sent with delivery person. By 19:50 cookies still hadnt arrived, so called again. This time I was assured Cookies had just left with delivery driver. However, they never arrived here! What happened to them? Who knows? Could the delivery driver have eaten them? Or maybe aliens abducted them? Two stars given because the parts of the order we received were lovely. The Tiger bread was great.

My partner came in today to pick up some lunch for us both and the older lady who served him was vile, got the order wrong and charged him for items he didn’t even get. Asked for the vegan option and nearly gave him meat, was called out by this by another member of staff the mistake and continued to be vile towards my partner as if it was his fault for her mistake. He also paid for a cookie that she never gave him. Had issues with here before but this is the last time we buy from here absolutely appalled. If I could give a zero rating I would

Friendly couple of young ladies and effecient. Sat outside but the traffic spoilt things a wee bit.

Great place to visit and explore

Last visit was awful but this time round different staff and they were very helpful

Went into subway yesterday worst customer service i have ever received went for a coffee was told need to scan table to sit down. When i asked how do i do that I was told they didn't no but needed a modern phone. I said I have one can you show me was told no. Need to teach your workers to be polite to visitors and use there common sense very disappointed Shrewsbury centre Lesley Williamson

Awesome as usual, great friendly staff, always convenient

The lady working on the 12/11/19 at 6 wouldnt let me and my friends eat in when it was cold dark and raining outside and is open till 8 as she didnt want to tidy up our mess when we said that we would put everything in the bin.

Worst subway we’ve ever been in... toilet looks like it hadn’t been cleaned in months as tissue everywhere and water splashed up mirror also smelt like weed and wee all on toilet seat. In the seating area there was food all over the floor and tables hadn’t been cleaned through the time we were there. Workers were disgraceful hygiene standards were very low and staff slow working. A worker had gum and picked it out of mouth to put in the bin and didn’t wash hands after then continued serving food, some staff were even on their phones in the kitchen chatting away when they could of been cleaning the tables and floors which were disgusting. It’s not as if there were loads of tables to keep clean, there is only 4 and they were all smeared with food and rubbish! Yuk!

Very poor service, no one appears to know what they are doing. When asking for a specific wrap from the menu and you have to tell them what fillings go with it, this is POOR!

I have visited both Shrewsbury stores and at both locations have been served by the same young girl (I cannot recall seeing a name badge but she was blonde and had a Scottish accent). During both visits she has very loudly exclaimed to the whole restaurant that she "can't be bothered today" and has "no motivation at all". Very unprofessional! On the second occasion there was an elderly couple in front of me and I overheard them say it was their first ever visit to Subway, so they weren't sure how the system worked. Instead of being helpful this young girl was very condescending towards the couple, no eye contact, repeating everything they said in a patronising manner, sighing with frustration. I even caught her looking at her colleague and rolling her eyes! Prior to serving myself and my partner she snapped at us saying she wasn't ready yet and gave us a dirty look - we were only reading the board! The food was nice but the service ruined it. I won't be visiting either sites again as the atmosphere is just completely unfriendly, and customers are made to feel like a burden.

Lovely subs and excellent staff

Went in to grab a tasty sub. Waited patiently - there wasn't a huge que. But by the time we were ready to be served we left. Not because of the wait but because the young lady serving was so angry at the world that she had barked at every customer and bludgeoned each sub into submission. Seriously, what ever happened to customer service?

Rude employee, hardly any seating inside, 3 seats

Very rude and snappy member of staff, didn't feel welcome whatsoever which feels laughable in a franchise.

Great place as usual, had a Thai chicken salad very tasty. As these are all franchise places can't really go wrong

Don't normally give bad reviews but this Subway was awful. The rudest woman I have ever had the displeasure of speaking to made the food. She was abrupt, used a very short tone with us and made no effort to make us feel welcome. The shop was too hot (no windows) and it smelled bad. Won't be going back.

Had run out of a number of items by 2pm when we visited, hence 4 stars only.

Could not believe on busiest sun in shrews..it was wacky races both subways were shut at 2 clock ..no bread ..well what load bread they lost ..as in money..and thought they baked own..terrible planning

My daughter accidentally dropped some drink and there wasn't even a mop or hazard sign to be had. I was willing to do it myself but the most miserable unfriendly place ever!

The girl was unhygienic, the shop had garbage on the door and the shop assistant was stupid and unkind. She poured very little chicken on the sandwich and showed a total reluctance in the service. Lousy.

Standard, bit small of a shop though

Just wow. Wouldn't modify a child's meal because "it's all set up on the till" and thoroughly enjoyed telling me so. Poor service, dirty and like all Subways will be out of business within 5 years if they don't improve staff training.

Staff are a bit moody at this store but other than that it does what it says on the tin as they say lol!

Overly complicated ordering process results in truly bland eating experience.

Not much in the way of seating indoor but there are plenty of benches nearby outside. Typical Subway prices and menu, the small space can get busy at lunch times.

Not built for purpose, way too small and no real seating area.

One staff member was pretty rude, more interested in talking to others than serving. Younger girl seemed more friendly but the foods as expected. Seating is rubbish and seeing them take the trash out through the front door while your eating isn't great.

Food was standard Subway - older staff member was rude and despite asking for a bag she told us that we didn't need one if we were sat outside. Use for convenience only.

Three times I've been in this branch now and the staff especially the old female member of crew comes across has rude and not helpful and told my kid off for having a large cup drink when no small cups were available and when asked for my till receipt she put it in the bin and said she had already given it to me. This franchise really needs to look at customer service and didn't want all of us sitting on the only 4 seats in there.

Very poor service, staff was very rude. Don't get served by a girl called Nikki... in fact DONT GO IN

horrible staff they are so rude don't go there

Absolutely rude staff. Automatically presumed I wanted cheese and toasted my sandwich. Bunch of useless people who hate their jobs.