KFC in Birmingham

Dont bother with this place. Customer service is rubbish!! We waited half an hour for 3 meals and milkshakes. After half an hour they finally called my number but without actually checking they gave my food to another customer! When the server realised her mistake, she brought the food tray back up and tried to pass it to me like nothing had happened. They wanted me to take food that someone else could have touched without replacing so I refused and asked for a refund. When I complained to customer service, they told me that a replacement was offered to me. NO it was not- the server assured me food wasnt touched and wanted me to take that one. Milkshakes had been drunk by other customers too whom then realised it was the wrong order. Same thing happened to someone else I know. So clearly this is a common problem at archies. Customer service is absolutely rubbish and the wait for food is not worth it. I wouldnt even bother visiting.

I was there leading a hen party and I thought it was a great venue. Lots of character, clean and with a nearby multi storey car park.

their fishfingers is amazing and the watar has so much flavour and their ketchup had no flavour i think the watar stole the flavour from the ketchup (water needs to apologise🙄)

I was regular customer on KFC Birmingham - Martineau Place and used to be really enjoyed when I was there. Unfortunately from few month ago, the quality of food is decreased and on my last visit on 5th October it was very rude security guy which he didn't allow my wife use toilet when we arrived and he sent my wife down satires because before want to order we were going to used toilet.... he said general toilet should use downstairs..... when I ask him about his manner , he told me this toilet in this floor is customer toilet if you dont want go out oo go to counter ...... I complain to manager but, she just said, I have word with him ..... I am wonder how this kind of business can hire very rude person that don't care about business and don't know how to have to talk with customer and just don't care ....... if you need some respect as customer, just avoid to go there and never recommend this place .....

We ordered a meal for our family, for home delivery from Rooster king It was extremely disappointing everything was cold and undercooked! The pizzas was burned and cold, the fries also cold and for a large fries the carton wasn’t even half full! The Chicken burger was soggy and pink, and under cooked inside. The order was wrong they didn’t add on extras we had paid for either. We phoned them up to tell them how a whole order was cold no offer of a refund just we can send out more chips no thank you! It all went in the bin wasn’t edible please avoid this takeaway cost us £48 total waste of money!