KFC in Birmingham

I tried to place an order at the till with a visa card and was refused. I was told to use one of the electronic ordering stations. I was advised it was franchise policy. ...even though there was card machines at the till. I don't like using electronic kiosks so left and took my business elsewhere. Wont be going back.

Ordered just chicken 4 pieces and gravy. Offer was free 8 pieces boneless Order delivered no gravy it was beans and all the fillet pieces were cold

Great customer service particularly from Jawahir, Callum (and another gentleman who is extremely polite)

Uber charged and never delivered Called store still waiting for call back and it’s not like it’s cheap - 50 quid on a couple of buckets - Uber say no refund as it was ordered Saturday and needed reporting by yesterday Monday however the money never was not cleared until yesterday - and the driver states ilthe food was delivered and it wasn’t Jokers

Asked if took blue light card discount and was told no. App says blue light card gives 10% discount at all KFC until Nov 23.

Just a warning about the King's Norton Kfc we ordered last night for delivery and yet the staff in this place messed up the order again missing a complete meal out of the order and I don't think they can read as we order a mighty bucket for one and they send a boneless banquet I try ringing them for over an hour to get the busy ingauge tone they must have taken the phone of the hook so. If you want your order right go in to store

During lockdown when most eateries were shut I had cravings for KFC and went to the drive thru and quite a few times since.These places always get a harsh deal I think but on the whole this place shows it can be fast and well prepared.Have only done the drive thru but each time the staff have been courteous and helpful even when I didn't really know what of the many selections was right for me ,tried buckets for one and extras and all times have got it home and really enjoyed ,so big up yourselves and keep up the good work ,might even venture into restaurant one day

As is normal the “crushem” chilled drinks machine was “out of order” again allegedly, this is now the “norm” ! No straw, napkin, fork or receipt issued at drive thru. The food was cooked quickly and appeared to be satisfactory. It appears to be a “thing” with fast food outlets not to have chilled drinks and milk shakes available due to maintenance hassle.

Drive though service, with a near smile, got home to discover the meal consisted of 15 chips!!! The small bag was half empty to start with (no they hadn’t fallen out, genuinely given half a bag of fries).