GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
2.8

Based on 1.172 opinions finded in 2 websites

site_photo4

Nº 3413 in 4016 in Birmingham

Nº 92 of 116 American in Birmingham

CUSTOMERS TALK ABOUT DISHES WITH..popcorncookedfilletoldfriedladychickenmustsalad

comment_iconOpinions

Zainab and abdullah was really helpfull

site_logo

Petronel Talpalaru . 2024-11-20

MORE AT Google

it was amazing! Food hot and served quick!

site_logo

Maya . 2024-11-19

MORE AT Google

Regular KFC branch, awesome place and service by Eisha!

site_logo

MJ H . 2024-11-19

MORE AT Google

Eisha is always so friendly and helpful great customer service

site_logo

Michelle O'Donnell . 2024-11-19

MORE AT Google

Eisha has provided lovely service and been friendly during our visit to KFC. Thank you

site_logo

Lois Brown . 2024-11-16

MORE AT Google

The girls serving had excellent customer service, polite and friendly…. Marta and Georgia at kfc. Please pass this onto the girls 🤗

site_logo

SABIR OSMAN . 2024-11-16

MORE AT Google

Thanks to Eisha, really helpful and great customer service!

site_logo

Romarna Campbell . 2024-11-16

MORE AT Google

Went to KFC, Yardley today. Was served by marta and she provided excellent service and made sure everything was on time. Give her a pay raise or something

site_logo

Aaron Ryan . 2024-11-15

MORE AT Google

Quick friendly service and we love the food

site_logo

Shiloh Bradbury . 2024-11-15

MORE AT Google

We ordered a party bucket and did eating in , we received excellent customer service from two stars Eisha and Abdullah. They made our experience absolutely amazing

site_logo

Lucica Dumitru . 2024-11-14

MORE AT Google

We ordered a one piece snackbucket that was recommended by one of the staff eisha, she helped us a lot as we were struggling to decide what to order and what would be the best

site_logo

UTHMAN BOLAJI . 2024-11-12

MORE AT Google

I ordered chickens and chips and it very nice and tasted so good and Eisha helped us ordering from the kiosk

site_logo

abdulganiyu sadiat . 2024-11-12

MORE AT Google

Eisha and Abdullah lovely staff

site_logo

James H . 2024-11-12

MORE AT Google

Best food and excellent service by Eisha. Really happy ❤️

site_logo

Waqas Akbar . 2024-11-12

MORE AT Google

Abdullah was very polite made our journey amazing ❤️ definitely coming back to this branch. Lovely staff x

site_logo

Takhat Singh . 2024-11-11

MORE AT Google

I was regular customer on KFC Birmingham - Martineau Place and used to be really enjoyed when I was there. Unfortunately from few month ago, the quality of food is decreased and on my last visit on 5th October it was very rude security guy which he didn't allow my wife use toilet when we arrived and he sent my wife down satires because before want to order we were going to used toilet.... he said general toilet should use downstairs..... when I ask him about his manner , he told me this toilet in this floor is customer toilet if you dont want go out oo go to counter ...... I complain to manager but, she just said, I have word with him ..... I am wonder how this kind of business can hire very rude person that don't care about business and don't know how to have to talk with customer and just don't care ....... if you need some respect as customer, just avoid to go there and never recommend this place .....

site_logo

majid a . 2024-10-07

MORE AT TripAdvisor

Staff was very helpful they made my journey amazing okus food was good 😊😊

site_logo

Maya Islam . 2024-09-16

MORE AT Google

Lady at the till uswa give us very good service definitely recommend this place.

site_logo

Bunny ßhatti . 2024-09-13

MORE AT Google

Abdullah gave us brilliant service thank u

site_logo

Yamna Dean . 2024-09-09

MORE AT Google

Amazing service, lobby was nice and clean toilets were fresh and team was very helpful.

site_logo

McHugo . 2024-09-09

MORE AT Google

Amazing service great food quickly dealt with

site_logo

stacey walton . 2024-09-09

MORE AT Google

Abdullah was amazing. Great service and food was quick. Icecream was lovely. Overall really good experience 🩷

site_logo

ivana mell . 2024-09-09

MORE AT Google

Uswa was very pleasant. She was friendly and helpful. Uswa made the whole experience very nice. Thank you.

site_logo

Jakier Mohammed . 2024-09-04

MORE AT Google

Us Usman and Abdullah kind very kind easy and rapid and

site_logo

Daniel Didcote . 2024-09-04

MORE AT Google

Zainab was polite and really helpful I didn’t know how to order on kiosks she helped me a lot

site_logo

Mashawar klair . 2024-09-03

MORE AT Google

Zainab was soo friendly and us good customer skills

site_logo

Illum Rasool . 2024-09-03

MORE AT Google

Good food but custoemr service was poor.

site_logo

Subtain Rathore . 2024-09-02

MORE AT Google

Amazing service zainab...helped me out with kiosk, lovely staff 😀

site_logo

Sweetan Varghese . 2024-08-30

MORE AT Google

Zainab was really helpful by helping me on kiosks

site_logo

Ion Chiriac . 2024-08-30

MORE AT Google

zainab was very helpful and kind

site_logo

Karen B . 2024-08-30

MORE AT Google

Chicken looked not cooked properly.

site_logo

Mustafa Evans . 2024-08-27

MORE AT Google

Food was fantastic and Usman was very patient and helpful with me on the kiosk 😅

site_logo

Chad Barnes . 2024-08-27

MORE AT Google

Food was great and staff were helpful especially Usman who helped me with placing my order through the kiosk

site_logo

Adam Mo . 2024-08-20

MORE AT Google

I had a mint kushum which was all melted. The chocolate bits in were horrible. Hardly any chips and the wrap wasn't anything to shout out about. I wouldn't have any of these again.

site_logo

Sharon Simon . 2024-08-15

MORE AT Google

I was craving for some fresh chicken and lucky popped into this branch. My experience was amazing.

site_logo

Kenny Fryo . 2024-08-15

MORE AT Google

Helpful staff as not a clue with technology

site_logo

Pat McGahan . 2024-08-11

MORE AT Google

If I could give zero stars I would! Extremely rude staff, Firstly given the wrong order And then to top it off the Chicken On the bone and hot wings Was hard! Burger tasted stale, mayonaise tasted off And the fries were cold. When calling up the store The Member of staff was very rude, basically said you've paid for what you've got & Didn't seem bothered. Very disappointing won't be visiting this kfc again!!!

site_logo

Said Hashimi . 2024-08-10

MORE AT Google

Chicken didn't taste as good as normal , and very dry, disappointed

site_logo

Julie Goodwin . 2024-07-23

MORE AT Google

Manager was so rude she was rushing orders so unprofestional she has really bad customer service skills need to be re trained. She missed stuff from my order needs to fix up. Will never come again

site_logo

Baby . 2024-07-18

MORE AT Google

Tasty and delicious. Quick service. Lot of parking available

site_logo

Rehana Ashtiaq . 2024-07-14

MORE AT Google

Excellent..uswa .staff corporation also very good

site_logo

Satheesh Karakkal . 2024-07-12

MORE AT Google

Service was quick well done to the team

site_logo

Prabhjot Singh . 2024-07-09

MORE AT Google

The food at KFC Yardley. The food was exceptional and the service was great. The seating area was nice and clean too. Uswa was very good and friendly. Great service from her

site_logo

Bradley Griffith . 2024-07-09

MORE AT Google

Your team member uswa is very polite.satisfied with her service.Thanks

site_logo

Imran Ali . 2024-07-08

MORE AT Google

Uswa leave a good service and hard work

site_logo

Sabinaru Ion . 2024-07-06

MORE AT Google

One of the quicker and cleaner KFCs I been to.

site_logo

Andrew Purchase . 2024-06-12

MORE AT Google

Stupid staff, went through drive thru to make an order. I order 4 items. Went home to open my bag 3 items only. 4th item missing. This is the 4th time this has happens. Either the staff need dyslexic training as they can’t read simple instruction. I ring in spoke to Maria, apparently takes 10 minutes to see what’s going on? Store manager useless as well , no experience. All the guy staff are clueless, wannabe gangsters. So many times have approached staff in regards of this and they act all clueless about the situation. If your wanting a takeaway from KFC avoid yardley green branch.

site_logo

Ali Haider A . 2024-05-16

MORE AT TripAdvisor

Not able to make my purchase due to an issue with the tills.

site_logo

Yasmin Thorpe . 2024-05-14

MORE AT Google

Food used to be so much better and the atmosphere is unwelcoming to actually sitting and eating your meal in the restaurant. Also mini hand wipes are no longer provided.

site_logo

Evan Nerney . 2024-05-11

MORE AT Google

Food was cold ... fried chicken was not fresh .. looks like it was fried couple of hours ago .. bit cold ...

site_logo

Muhammad Imran . 2024-05-10

MORE AT Google

I was craving some KFC yesterday 28/04 and went in to get a bucket, I went to the yardley store which was a great choice because I was greeted by the cashier Hasan who also kindly helped me choose the right bucket which was great and I believe it’s how every cashier should be, friendly and helpful overall this has given me a good feeling about the yardley store and I will definitely be returning for future orders. Well done Hasan!

site_logo

Jerome Harper . 2024-04-28

MORE AT Google

Excellent service ! Mr muneeb at yew tree branch in birmingham was very friendly & carefully took my order & it was perfect ! Thank you Mr Muneeb

site_logo

Imran Haq . 2024-04-23

MORE AT Google

The girl on drive thru was amazing she helped through my order. Lovely staff.

site_logo

Aneesa Shah . 2024-04-13

MORE AT Google

Food was amazing the girl with the headscarf had a brilliant customer service. 100% coming back again.

site_logo

Muhammad Khan . 2024-04-08

MORE AT Google

From moment we walked in dirty tables, staff had bad attitudes I was drinking my drink then took lid off to see blue roll tissue in .y drink 🤢 complained they offered me a new drink. How did it even get in their if the cups r took from upside down then filled. It wasn't even a clean cup clearly 🤢🤢🤢 will never return in my life nasty dirty KFC

site_logo

Tabatha Jeffers . 2024-04-04

MORE AT Google

I visited Here few times food was okay, I enjoyed it.

site_logo

Gurmeet SINGH . 2024-03-27

MORE AT Google

Freezing Cold I have asked, and staff can see i have 8 months old and 4 years old, but no one turns heating on very disappointing. I have attached my order receipt with this review.

site_logo

SH . 2024-03-27

MORE AT Google

great place to order if you like your burger missing and cold food, probably why they dont put the receipt in the bag making it harder to file a complaint

site_logo

Joe Kelly . 2024-03-22

MORE AT Google

Hey Colonel, I've got a bone to pick with you ! I ordered a delivery last night and instead of the two meals being presented in individual boxes it was in paper bags "thrown" Into the delivery bag, poor show KFC buyer beware !

site_logo

rayzee von-wilzee . 2024-02-27

MORE AT Google

The food here is okay. It's average tasting but not the best. One thing I can say though is that it's definitely better than pepes chicken which is right next door to it outside.

site_logo

Kaisan Khalid . 2024-02-23

MORE AT Google

Not the healthy option but quick, tasty and halaal.....drive through was quick and the service was very polite and helpful, esp as I didn't really know what I wanted

site_logo

Nazir-Ahmed karbanee . 2024-02-13

MORE AT Google

"I ordered a meal for my family and kids, which included a fillet burger to take away. However, when I received the burger, it looked unappetizing, as the bread was rock solid, the patty was of poor quality and the salad seemed to be a month old. It was evident that the meal had gone through several hands before reaching me. When I called to report the issue, the person on the phone responded rudely, saying, "So what do you want now, a burger or something? Come back, and I'll give you one" "I had to travel 8 miles to get to the restaurant, but I went anyway, even though the experience earlier had put me off my dinner. Unfortunately, when I arrived, the guy who was supposed to assist me was hidden and his worst employee was left to deal with my request. The lady was extremely rude and acted like she was doing me a favour. She kept asking for a receipt or an order number, which was frustrating."

site_logo

Talal Afzal . 2024-02-08

MORE AT Google

Food is always piping hot & loads of cheaper options/offers on KFC app.

site_logo

Snowy Nights . 2024-02-04

MORE AT Google

If you make the bad decision of ordering from here, best to keep your order to a single item. The workers may look mostly young, however, they must be OAP’s because they all have dementia and will without fail forget multiple items out of your order.

site_logo

Tom Raughter . 2024-01-28

MORE AT Google

Horrendous food absolutely disgusting food was undercooked don’t go here #freepasistine

site_logo

Zishan Ahmed . 2024-01-25

MORE AT Google

i made an account to write this review, everytime i go there the order is wrong, whether it be full fries or small dips (40p btw) missing. it isnt exaggeration to say 9/10 my order has been wrong. not sure why i even still go here. if you intend to go here, food is okay but make sure you sit in the drive through or right at the till and take everything out your bag and check it. not a 1 star, but a 0 star establishment.

site_logo

Nomad06929381764 . 2023-12-11

MORE AT TripAdvisor

can't even pack a standard order correctly. Absolute inadequacy. Sent me the complete wrong order. Instead of a boneless 12p piece feast you idiots sent me 5 pots of mash potatoes?? You're complete degenerates and will never amount to anything more than working weekends in a fast food restaurant.

site_logo

D OB . 2023-12-08

MORE AT Google

God knows what happened to this place. Maybe the chef's change? It's always better, but last time, I had the worst experience. The chicken in the Stuffed Stacker burger was so small fillets in it. I complained to the staff, who didn't have a clue first, but after I told them that this is serious because KFC is a brand its not a some random corner shop takeaway, they changed the burger and this time the burger literally over cooked. The fillets were absolutely thin and long coming out of the bun, but no tenderness, no juicey at all. Felt like waste of money. Rest chicken pieces and fries were alright. I'm very disappointed. Please check your burger before taking a bite. This branch was always good. They needed to come back to the standers.

site_logo

Muhammad Mujaddid Rauf . 2023-12-01

MORE AT Google

Quality Halal Products. Great Choices Good Customer Service. Recommended.

site_logo

BENJIR AHMED . 2023-11-29

MORE AT Google

ordered from here many times and food has always been good. Only reason its marked down is because they run out of items well before closing and if you have ordered through their app it causes chaos. The order is accepted even though they dont have items.

site_logo

Khaled Ali . 2023-11-08

MORE AT Google

Fresh food and friendly service

site_logo

wherethebasshertz 1 . 2023-10-02

MORE AT Google

No krushem cuz "the machine is broken"

site_logo

Ella Turner . 2023-10-02

MORE AT Google

Great staff and an easy experience from order to collection. Great food. Thank you

site_logo

Phil Dutton . 2023-10-01

MORE AT Google

Oi you left the chips out of my order you spastics

site_logo

StrangerSOA . 2023-09-29

MORE AT Google

The behavior of the front, is worse. I don't like the way they talk and their expressions.

site_logo

Asif Tanvir Bhuiya . 2023-09-16

MORE AT Google

Service is very fast however food is average. Soggy and oily chicken.

site_logo

Rav 91 . 2023-09-15

MORE AT Google

Good hot food, always polite staff

site_logo

craig vaughan . 2023-09-13

MORE AT Google

Person with headscarf is so stupid and has a idiotic attitude same with the Afghan girl both do not know what the hell they are doing they come across so rude when it’s time to serve they speak to colleagues like they are nothing I will be reporting this to head office this because this is bang out of order there was a new worker being spoke to like they are nothing if you hate your job that much leave!!!! Do not take your mood on other people

site_logo

Mansur mohammed . 2023-09-09

MORE AT Google

Won't get what u oder, take ages to give refund. I waited 10 minutes to get my refund for my food which I ordered 3min ago. Never gna go back.

site_logo

Aleem Akbar . 2023-09-08

MORE AT Google

KFC Birmingham - Yew Tree Retail Park, the worst service ever in my life. Some food missing and cold, they are only 8 minutes from my house. Called the manager and she did not show any remorse or care. I will never use KFC again in my life. People on YouTube show how to make southern fried chicken and it is more healthy, so this is the future for me. I will never use KFC again. I do not see them.

site_logo

Nathan Graham . 2023-09-03

MORE AT Google

Excellent customer service the asian guy with beard serving tills was amazing ... highly recommend this kfc

site_logo

Habiba Matin . 2023-08-31

MORE AT Google

very poor service and when I got a burger the buns were dry and it also had fries that were disgusting and the sauces were all from a poor store but the worst part is the burger because the burger was super small and I did not even get full and same with the fries and it cost 8 pound per burger

site_logo

Rehan A . 2023-08-23

MORE AT TripAdvisor

If i could give zero i would have, this was one of the worst burgers i ever had!!! The burger buns were felts old and cracky and the food was all cold its tasted disgusting such a waste of money.

site_logo

Manahil Ahmad . 2023-08-23

MORE AT Google

Went through the drive- Thru girl serving was just rude - to busy speaking to colleagues whilst taking payment. Then she told me to park up and wait for 6mins as my Vegan burger would take a little bit of time to cook. I ended up going into KFC after 15mins of waiting then got served by a guy, who to be honest was pretty quick to resolve the issue and hand over my food it was ready waiting to be passed on to me. The girl went passed as I was being served by the guy and ask “can I help” didn’t even realise I was the same guy that came to Drive-thru and ordered. Shows how much she concentrated when taking my payment and order. Poor service from the Drive-Thru girl.

site_logo

Kurt Gibson . 2023-08-18

MORE AT Google

Nice place with a clean environment, but KFC's overall standard is subpar.

site_logo

Hassan Raja . 2023-08-15

MORE AT Google

The place was clean, and service was quick.

site_logo

Wilson Bonito . 2023-08-10

MORE AT Google

Food missing NO POPCORN CHICKEN ,dips missing the chicken on zinger burger rock hard BURNT could not eat no sauce or one of the burgers £40.00 in the bin. every meal from there is always a problem no point in trying to phone them don’t answer.SHOULD NOT GET AWAY WITH THIS WILL NOT GET MY CUSTOM AGAIN

site_logo

skankeroo7 . 2023-08-06

MORE AT TripAdvisor

Bought the wrap of the day walk around the corner where my car was Sat down and the the food was cold Cold wrap with cold chicken too crunchy ! Disappointed I wont go back there !

site_logo

slothastic jr . 2023-07-28

MORE AT Google

As a devoted fan of comfort food and fried chicken, my visit to KFC after school with friends, left me thoroughly impressed and satisfied, and the service at KFC was efficient and friendly, ensuring a seamless dining experience. The staff seemed friendly and cooperative, adding that made a overall positive ambiance of the restaurant.

site_logo

ALIAN . 2023-07-27

MORE AT Google

Only cash payments again no notice at door telling you that there chip pins and card machines not working everyone going in go to counter to be told cash only then everyone going to cash machine at least put a note on window saying cash only

site_logo

Andrew Layland . 2023-07-26

MORE AT Google

KFC 😜🍗what more can I say ;-) More Expensive and smaller than usual.

site_logo

Martin P . 2023-07-21

MORE AT Google

Lazy front desk staff, sloppy food prep, always missing stuff on order and seem to have stock issues with sauces! Overall attitude of the young staff there is very poor!

site_logo

N F . 2023-07-21

MORE AT Google

Order for delivery and got very disappointed of receiving burgers without the top bun and small size of fries portion.. paid nearly 10 per person for receiving incomplete order.

site_logo

Fozia Shahzad . 2023-07-19

MORE AT Google

Been here so many times but we had one of the worse experiences ever. Asked for the side salad and they served us salad without salad dressing. Asked the guy at the counter where is the dressing I have been told they run out. They even run out of mayonnaise. If you run out of some ingredients AREN'T THEY SUPPOSED TO INFORM THE CUSTOMER. How is people supposed to eat the salad without dressing and specially when you paid for it as well. The toilet is disgusting. No toilet paper and the floor is dirty as hell. Looks like the management need more experience how to run an established business. Local Area Rep needs to visit the place very soon before it gets shutdown.

site_logo

Shakz Ahmed . 2023-07-16

MORE AT Google

Food was great, as usual the the coating was amazing! Dunked into that gravy it was Spot On! There's no other way to have it! Clean place, toilets were clean too when I visited. Service was good and fast.

site_logo

Top 5s . 2023-07-12

MORE AT Google

I liked the popcorn chicken but chips are horrible the mash I really like but half of the time they never have it in stock

site_logo

Arty . 2023-07-03

MORE AT Google

One of the worst kfc you can come across to my experience, not once but this is the 5th -6th time now they have given me missing food wrong food. As always phone is of the hook any get through. Cannot believe this kind of standard from such a big establishment. Avoid this place if you can and make sure to check the order on collection.

site_logo

nz ahmed . 2023-07-02

MORE AT Google

After eating from here I didn’t have anything else yesterday but KFC .The once price of wing did smell funny .Within 20 hours I experienced vomiting and loose bowels I’m not happy please no one eat from here

site_logo

Elizabeth Harrieson . 2023-06-27

MORE AT Google

Been to KFC and received great customer service from Amaad and Dil keep up the good work

site_logo

Riaz Khattak . 2023-06-27

MORE AT Google

I love their chicken spicy wings!

site_logo

athanasia papalamprou . 2023-05-27

MORE AT Google

Similary restaurants in West Midlands

restaurant_img
3.0

3 Opinions

location-icon28 The Kingstanding Centre
American
outdoor_seating_105427takeaway_105427delivery_105427

KFC New Osscott branch. Bought bargin bucket got it home only to find after handing it out the our kids and them eating a few portions of chicken my daughter shout out that she had bad taste in her mouth. We treat a peace and certainly could taste a chemical on the chicken like TCP. I called the store and asked to speak to the manager. I told him what had happened and the taste on the meat. My Mrs told me as she went to buy the food she could smell cleaning chemicals. I questioned the manager on what products they clean their areas with he replied We don't use chemical to clean and the sides don't get cleaned down till the following day ? We returned the order got our money back and also keep a peace of children and put it in the freezer. It was recently collected by Birmingham City council Environment Heath / Food Agency.

restaurant_img
3.0

1025 Opinions

location-icon8-9 Lower Temple Street
American
outdoor_seating_325329takeaway_325329delivery_325329

Had a great experience! The food was amazing and loved the vibe of the place. All the staff we’re all lovely <3

restaurant_img
3.0

12310 Opinions

location-icon724 Chester Road, Birmingham B24 0EA England
American
outdoor_seating_247644takeaway_247644delivery_247644

Plenty of parking spaces, service and food quality is good.

restaurant_img
2.5

9 Opinions

location-iconK600 Kings Norton Business Park
American
outdoor_seating_312011takeaway_312011delivery_312011

I tried to place an order at the till with a visa card and was refused. I was told to use one of the electronic ordering stations. I was advised it was franchise policy. ...even though there was card machines at the till. I don't like using electronic kiosks so left and took my business elsewhere. Wont be going back.

restaurant_img
2.5

14 Opinions

location-iconUnit SU524, Moor St, Bullring Shopping Centre Unit Su524
American
outdoor_seating_333450takeaway_333450delivery_333450

their fishfingers is amazing and the watar has so much flavour and their ketchup had no flavour i think the watar stole the flavour from the ketchup (water needs to apologise🙄)