Kfc in Birmingham

I was regular customer on KFC Birmingham - Martineau Place and used to be really enjoyed when I was there. Unfortunately from few month ago, the quality of food is decreased and on my last visit on 5th October it was very rude security guy which he didn't allow my wife use toilet when we arrived and he sent my wife down satires because before want to order we were going to used toilet.... he said general toilet should use downstairs..... when I ask him about his manner , he told me this toilet in this floor is customer toilet if you dont want go out oo go to counter ...... I complain to manager but, she just said, I have word with him ..... I am wonder how this kind of business can hire very rude person that don't care about business and don't know how to have to talk with customer and just don't care ....... if you need some respect as customer, just avoid to go there and never recommend this place .....

Staff was very helpful they made my journey amazing okus food was good 😊😊

Lady at the till uswa give us very good service definitely recommend this place.

Amazing service great food quickly dealt with

Abdullah gave us brilliant service thank u

Amazing service, lobby was nice and clean toilets were fresh and team was very helpful.

Abdullah was amazing. Great service and food was quick. Icecream was lovely. Overall really good experience 🩷

Us Usman and Abdullah kind very kind easy and rapid and

Uswa was very pleasant. She was friendly and helpful. Uswa made the whole experience very nice. Thank you.

Zainab was soo friendly and us good customer skills

Zainab was polite and really helpful I didn’t know how to order on kiosks she helped me a lot

Good food but custoemr service was poor.

Amazing service zainab...helped me out with kiosk, lovely staff 😀

zainab was very helpful and kind

Zainab was really helpful by helping me on kiosks

Food was fantastic and Usman was very patient and helpful with me on the kiosk 😅

Chicken looked not cooked properly.

Food was great and staff were helpful especially Usman who helped me with placing my order through the kiosk

I had a mint kushum which was all melted. The chocolate bits in were horrible. Hardly any chips and the wrap wasn't anything to shout out about. I wouldn't have any of these again.

I was craving for some fresh chicken and lucky popped into this branch. My experience was amazing.

Helpful staff as not a clue with technology

If I could give zero stars I would! Extremely rude staff, Firstly given the wrong order And then to top it off the Chicken On the bone and hot wings Was hard! Burger tasted stale, mayonaise tasted off And the fries were cold. When calling up the store The Member of staff was very rude, basically said you've paid for what you've got & Didn't seem bothered. Very disappointing won't be visiting this kfc again!!!

Chicken didn't taste as good as normal , and very dry, disappointed

Manager was so rude she was rushing orders so unprofestional she has really bad customer service skills need to be re trained. She missed stuff from my order needs to fix up. Will never come again

Tasty and delicious. Quick service. Lot of parking available

Excellent..uswa .staff corporation also very good

The food at KFC Yardley. The food was exceptional and the service was great. The seating area was nice and clean too. Uswa was very good and friendly. Great service from her

Service was quick well done to the team

Your team member uswa is very polite.satisfied with her service.Thanks

Uswa leave a good service and hard work

One of the quicker and cleaner KFCs I been to.

Stupid staff, went through drive thru to make an order. I order 4 items. Went home to open my bag 3 items only. 4th item missing. This is the 4th time this has happens. Either the staff need dyslexic training as they can’t read simple instruction. I ring in spoke to Maria, apparently takes 10 minutes to see what’s going on? Store manager useless as well , no experience. All the guy staff are clueless, wannabe gangsters. So many times have approached staff in regards of this and they act all clueless about the situation. If your wanting a takeaway from KFC avoid yardley green branch.

Not able to make my purchase due to an issue with the tills.

Food used to be so much better and the atmosphere is unwelcoming to actually sitting and eating your meal in the restaurant. Also mini hand wipes are no longer provided.

Food was cold ... fried chicken was not fresh .. looks like it was fried couple of hours ago .. bit cold ...

I was craving some KFC yesterday 28/04 and went in to get a bucket, I went to the yardley store which was a great choice because I was greeted by the cashier Hasan who also kindly helped me choose the right bucket which was great and I believe it’s how every cashier should be, friendly and helpful overall this has given me a good feeling about the yardley store and I will definitely be returning for future orders. Well done Hasan!

Excellent service ! Mr muneeb at yew tree branch in birmingham was very friendly & carefully took my order & it was perfect ! Thank you Mr Muneeb

The girl on drive thru was amazing she helped through my order. Lovely staff.

Food was amazing the girl with the headscarf had a brilliant customer service. 100% coming back again.

From moment we walked in dirty tables, staff had bad attitudes I was drinking my drink then took lid off to see blue roll tissue in .y drink 🤢 complained they offered me a new drink. How did it even get in their if the cups r took from upside down then filled. It wasn't even a clean cup clearly 🤢🤢🤢 will never return in my life nasty dirty KFC

I visited Here few times food was okay, I enjoyed it.

Freezing Cold I have asked, and staff can see i have 8 months old and 4 years old, but no one turns heating on very disappointing. I have attached my order receipt with this review.

great place to order if you like your burger missing and cold food, probably why they dont put the receipt in the bag making it harder to file a complaint

Hey Colonel, I've got a bone to pick with you ! I ordered a delivery last night and instead of the two meals being presented in individual boxes it was in paper bags "thrown" Into the delivery bag, poor show KFC buyer beware !

The food here is okay. It's average tasting but not the best. One thing I can say though is that it's definitely better than pepes chicken which is right next door to it outside.

Not the healthy option but quick, tasty and halaal.....drive through was quick and the service was very polite and helpful, esp as I didn't really know what I wanted

"I ordered a meal for my family and kids, which included a fillet burger to take away. However, when I received the burger, it looked unappetizing, as the bread was rock solid, the patty was of poor quality and the salad seemed to be a month old. It was evident that the meal had gone through several hands before reaching me. When I called to report the issue, the person on the phone responded rudely, saying, "So what do you want now, a burger or something? Come back, and I'll give you one" "I had to travel 8 miles to get to the restaurant, but I went anyway, even though the experience earlier had put me off my dinner. Unfortunately, when I arrived, the guy who was supposed to assist me was hidden and his worst employee was left to deal with my request. The lady was extremely rude and acted like she was doing me a favour. She kept asking for a receipt or an order number, which was frustrating."

Food is always piping hot & loads of cheaper options/offers on KFC app.

If you make the bad decision of ordering from here, best to keep your order to a single item. The workers may look mostly young, however, they must be OAP’s because they all have dementia and will without fail forget multiple items out of your order.

Horrendous food absolutely disgusting food was undercooked don’t go here #freepasistine

i made an account to write this review, everytime i go there the order is wrong, whether it be full fries or small dips (40p btw) missing. it isnt exaggeration to say 9/10 my order has been wrong. not sure why i even still go here. if you intend to go here, food is okay but make sure you sit in the drive through or right at the till and take everything out your bag and check it. not a 1 star, but a 0 star establishment.

can't even pack a standard order correctly. Absolute inadequacy. Sent me the complete wrong order. Instead of a boneless 12p piece feast you idiots sent me 5 pots of mash potatoes?? You're complete degenerates and will never amount to anything more than working weekends in a fast food restaurant.

God knows what happened to this place. Maybe the chef's change? It's always better, but last time, I had the worst experience. The chicken in the Stuffed Stacker burger was so small fillets in it. I complained to the staff, who didn't have a clue first, but after I told them that this is serious because KFC is a brand its not a some random corner shop takeaway, they changed the burger and this time the burger literally over cooked. The fillets were absolutely thin and long coming out of the bun, but no tenderness, no juicey at all. Felt like waste of money. Rest chicken pieces and fries were alright. I'm very disappointed. Please check your burger before taking a bite. This branch was always good. They needed to come back to the standers.

Quality Halal Products. Great Choices Good Customer Service. Recommended.

ordered from here many times and food has always been good. Only reason its marked down is because they run out of items well before closing and if you have ordered through their app it causes chaos. The order is accepted even though they dont have items.

No krushem cuz "the machine is broken"

Fresh food and friendly service

Great staff and an easy experience from order to collection. Great food. Thank you

Oi you left the chips out of my order you spastics

The behavior of the front, is worse. I don't like the way they talk and their expressions.

Service is very fast however food is average. Soggy and oily chicken.

Good hot food, always polite staff

Person with headscarf is so stupid and has a idiotic attitude same with the Afghan girl both do not know what the hell they are doing they come across so rude when it’s time to serve they speak to colleagues like they are nothing I will be reporting this to head office this because this is bang out of order there was a new worker being spoke to like they are nothing if you hate your job that much leave!!!! Do not take your mood on other people

Won't get what u oder, take ages to give refund. I waited 10 minutes to get my refund for my food which I ordered 3min ago. Never gna go back.

KFC Birmingham - Yew Tree Retail Park, the worst service ever in my life. Some food missing and cold, they are only 8 minutes from my house. Called the manager and she did not show any remorse or care. I will never use KFC again in my life. People on YouTube show how to make southern fried chicken and it is more healthy, so this is the future for me. I will never use KFC again. I do not see them.

Excellent customer service the asian guy with beard serving tills was amazing ... highly recommend this kfc

If i could give zero i would have, this was one of the worst burgers i ever had!!! The burger buns were felts old and cracky and the food was all cold its tasted disgusting such a waste of money.

very poor service and when I got a burger the buns were dry and it also had fries that were disgusting and the sauces were all from a poor store but the worst part is the burger because the burger was super small and I did not even get full and same with the fries and it cost 8 pound per burger

Went through the drive- Thru girl serving was just rude - to busy speaking to colleagues whilst taking payment. Then she told me to park up and wait for 6mins as my Vegan burger would take a little bit of time to cook. I ended up going into KFC after 15mins of waiting then got served by a guy, who to be honest was pretty quick to resolve the issue and hand over my food it was ready waiting to be passed on to me. The girl went passed as I was being served by the guy and ask “can I help” didn’t even realise I was the same guy that came to Drive-thru and ordered. Shows how much she concentrated when taking my payment and order. Poor service from the Drive-Thru girl.

Nice place with a clean environment, but KFC's overall standard is subpar.

The place was clean, and service was quick.

Food missing NO POPCORN CHICKEN ,dips missing the chicken on zinger burger rock hard BURNT could not eat no sauce or one of the burgers £40.00 in the bin. every meal from there is always a problem no point in trying to phone them don’t answer.SHOULD NOT GET AWAY WITH THIS WILL NOT GET MY CUSTOM AGAIN

Bought the wrap of the day walk around the corner where my car was Sat down and the the food was cold Cold wrap with cold chicken too crunchy ! Disappointed I wont go back there !

As a devoted fan of comfort food and fried chicken, my visit to KFC after school with friends, left me thoroughly impressed and satisfied, and the service at KFC was efficient and friendly, ensuring a seamless dining experience. The staff seemed friendly and cooperative, adding that made a overall positive ambiance of the restaurant.

Only cash payments again no notice at door telling you that there chip pins and card machines not working everyone going in go to counter to be told cash only then everyone going to cash machine at least put a note on window saying cash only

KFC 😜🍗what more can I say ;-) More Expensive and smaller than usual.

Lazy front desk staff, sloppy food prep, always missing stuff on order and seem to have stock issues with sauces! Overall attitude of the young staff there is very poor!

Order for delivery and got very disappointed of receiving burgers without the top bun and small size of fries portion.. paid nearly 10 per person for receiving incomplete order.

Been here so many times but we had one of the worse experiences ever. Asked for the side salad and they served us salad without salad dressing. Asked the guy at the counter where is the dressing I have been told they run out. They even run out of mayonnaise. If you run out of some ingredients AREN'T THEY SUPPOSED TO INFORM THE CUSTOMER. How is people supposed to eat the salad without dressing and specially when you paid for it as well. The toilet is disgusting. No toilet paper and the floor is dirty as hell. Looks like the management need more experience how to run an established business. Local Area Rep needs to visit the place very soon before it gets shutdown.

Food was great, as usual the the coating was amazing! Dunked into that gravy it was Spot On! There's no other way to have it! Clean place, toilets were clean too when I visited. Service was good and fast.

I liked the popcorn chicken but chips are horrible the mash I really like but half of the time they never have it in stock

One of the worst kfc you can come across to my experience, not once but this is the 5th -6th time now they have given me missing food wrong food. As always phone is of the hook any get through. Cannot believe this kind of standard from such a big establishment. Avoid this place if you can and make sure to check the order on collection.

After eating from here I didn’t have anything else yesterday but KFC .The once price of wing did smell funny .Within 20 hours I experienced vomiting and loose bowels I’m not happy please no one eat from here

Been to KFC and received great customer service from Amaad and Dil keep up the good work

I love their chicken spicy wings!

Service is a joke . Slow slow slow

Have got takeout from here before and was ok. Always go to the other one on Coventry road. This one had no sauces so don't know how they expect people to have food without any sauce? Had to walk home to even get some sauces when we came go eat in... Also, gave old food?? Didn't taste fresh at all!

Nice place to eat. AMAZING food. Also halal

Very Bad very bad experience customer service 0

Does't reccomend, ordered my trilogy box on counter to take out, reached home it was incomplete.👎👎👎👎

We ordered from here just now were missing two items we paid for plus I got beans instead of corn :(

Typical kfc, nowhere near as good as kfc used to be.

It's good for on the go but when taking orders they need to pay attention or have the customer clarify if they are unsure. Requested a mini fillet burger for my 4 year old only to drive off and my child tell me there is no burger just a chicken fillet piece. Disappointing when it's a simple order.

Yes good all round clean pleasent staff I'll go again

Great restaurant to stop off at after a bit of shopping at new life. Nice big seating area inside. Good for families, quick service and good tasting food

All kfc not halal ..they dont have certificate HMC HALAL food .they have HFC Certificate its mean .First they do poultry is stunned before slaughter .its not halal .how can we eat dead meat .because of the stunned chicken dead .then they do slaughter first .

Lovely to have a Halal KFC in the neighbour 🤩

Although the food was fine ordering from the drive through wasn't good. Everyone who was ordering had to wait to order. It would have been quicker and easier to have gone in.

Food Excellent, Great Service & Lots Of Excellent Deals To Choose From

Meal took a while to get to me but they compensated me with extra food so can't really complain. Food tasted great btw. don't think they like their coworkers sometimes. often hear them get extremely steamy towards each other. 😅