Kfc in Birmingham

Slow rude staff wrong orders (4 people also had same problem whilst I was there)

I was serviced by an Asian young girl in a black head scarf. I requested a different sauce for my meal...she flat out denied me disregarded my concerns. She doesn't belong with customers in any shape or form keep her out the back maybe to empty the trash bins as that's something she would succeed at. God awful service kfc staffing has gone right down.

KFC as it should be at this Yardley venue, it can be hit and miss at some others. Cooked nicely. Staff helpful and polite.

Excellent service by Shaila & Osman

Abdelkader helped me on the counter today

This is the best KFC in Birmingham. Great service. Short waiting time for food. Delicious and hot food. I recommend.

Abdelkader good customer service

Abdelkader and Usman good customer service

Abdelkader and usman good customer service

Abdelkader and usman good customer service

Abdelkader good customer service

Abdelkader good customer service

I had a great experience at this store. The drive thru service was quick and efficient, and the employee Hassan was outstanding. He was incredibly respectful, friendly, and ensured my order was accurate and delivered with speed. It’s always great to see staff who take pride in their work and provide excellent customer service. Definitely one of the best KFC experiences I’ve had and I will be returning soon

Amazing staff at this branch everybody is very professional. The manager called Abdulla made my visit 10 times better

toilets were an abominably terrible size and shape

I was struggling with my order on the kiosks zainab came and help me

Hands down best KFC. Food never disappoints always consistent and staff are very friendly and helpful. Great service from Muneeb and Usman who helped me with my order and got it out to me quickly.

Came to kfc on my lunch break. Served by usman it was top service the best kfc I’ve been to for ages. Will definitely be coming back. Thanks usman

Food was delicious and brilliant service from Zainab this afternoon.

Zainab was helpful with the taking orders on kisoks

Good food but customer service was poor.

Tills are usually closed with customers being advised to use self serve kiosks. These kiosks however could not redeem my student offer so i had to order at the till. Zinger burger was very dry and judging by the amount of food i could see stacking up in the food warmer area, the burger had been sat for afew minutes. I don't expect burgers to be made to order but a dry cold burger wasnt pleasant.

The chicken is Halal and fresh. Parking is not a problem.

Very pleased with the service today dil and amadd were more than helpful and provided us with a great service leaving myself and my team very happy

Good food and service usman particularly

Nasty food totally wrong order…. This is the 3rd time they have got my order wrong… don’t think anyone in that branch is trained starting with management…. Naaaaaaasty food….. if I could 0 stars I would….. oh n like other comments there chips r stale made in old oil n re fried….

Old cooking oil taste, limp fries and chicken had a bad smell so we ended up throwing 14 piece bucket away. KFC has gone down hill and not just at this location. Definitely won't be buying KFC again.

Usman was very helpful and Shaila packed out order quick

Usman was extremely helpful with me on the kiosk

Fantastic service very friendly

Isha has helped us alot we don't like machines but we love the service from eisha

Ben & Esha gave great customer service

We were served by amazing employees by eisha and usman, we asked usman to take a picture of us so he came out of the front into the lobby to take a picture. Eisha was very polite

We decided to eat in today and were served by an employee called Eisha, just wanted to say she made our experience 10 times better. We were served properly as she has amazing customer service skills

Amazing customer service skills of Eisha very polite

Honestly a bit dirty in there the people on the till aren’t really bothered about u and couldn’t care less average food wasn’t hot but still warm I’d order for it to be taken away next time

The food was good and the service was really good by Usman

The food was really good and excellent service by Usman

Zainab was soo helpful I was struggling with the kisok she came and help me Very good service

The worker zainab has great customer service skills and was very prompt when serving the food. Excellent employee

Great customer service from eisha

Parking can be difficult to get a space

Amazing customer service from team fresh and hot food

Amazing custumer service from rayando and the Ford Was fresh

Abdullah has excellent customer service skills he helped me a lot

Hot and fresh food! The lady manager Manor was very helpful in ensuring I got the best price on deals. Will come again xx

Zainab was very helpful in serving us. Many thanks ..brilliant 😊

Excellent service by abdullah on drive thru He helps me everytime

Amazing customer service from Abdullah and Ben.

Abdullah was a very nice person and so was Eisha

Eisha has amazing customer service skills, loved the experience and the food

Iesha was lovely and helpful. Thank you for ur amazing service

Eisha has given excelent custo.er service definely coming again

Ryan & Marta has excellent customer service skill :)!

Amazing customer service from Madta

Zainab and abdullah was really helpfull

Regular KFC branch, awesome place and service by Eisha!

it was amazing! Food hot and served quick!

Eisha is always so friendly and helpful great customer service

The girls serving had excellent customer service, polite and friendly…. Marta and Georgia at kfc. Please pass this onto the girls 🤗

Thanks to Eisha, really helpful and great customer service!

Eisha has provided lovely service and been friendly during our visit to KFC. Thank you

Quick friendly service and we love the food

Went to KFC, Yardley today. Was served by marta and she provided excellent service and made sure everything was on time. Give her a pay raise or something

We ordered a party bucket and did eating in , we received excellent customer service from two stars Eisha and Abdullah. They made our experience absolutely amazing

Eisha and Abdullah lovely staff

I ordered chickens and chips and it very nice and tasted so good and Eisha helped us ordering from the kiosk

Best food and excellent service by Eisha. Really happy ❤️

We ordered a one piece snackbucket that was recommended by one of the staff eisha, she helped us a lot as we were struggling to decide what to order and what would be the best

Abdullah was very polite made our journey amazing ❤️ definitely coming back to this branch. Lovely staff x

Yo era cliente habitual en KFC Birmingham - Martineau Place y solía ser realmente disfrutado cuando estaba allí. Desafortunadamente desde hace unos meses, la calidad de la comida ha disminuido y en mi última visita el 5 de octubre fue un tipo de seguridad muy grosero que no permitió que mi esposa usara el inodoro cuando llegamos y envió a mi esposa a las sátiras porque antes de querer pedir que íbamos a usar el inodoro ... dijo que el inodoro general debe usar abajo ... cuando le pregunté sobre su manera, me dijo que este inodoro en este piso es un inodoro de clientes si no quieres salir o ir al mostrador ... Me quejo con el gerente pero, ella acaba de decir, tengo palabra con él ... . . . Me pregunto cómo este tipo de negocio puede contratar a personas muy groseras que no se preocupan por los negocios y no saben cómo tener que hablar con el cliente y simplemente no les importa ... Si necesitas un poco de respeto como cliente, solo evita ir allí y nunca recomendar este lugar. . . . .

Staff was very helpful they made my journey amazing okus food was good 😊😊

Lady at the till uswa give us very good service definitely recommend this place.

Amazing service, lobby was nice and clean toilets were fresh and team was very helpful.

Amazing service great food quickly dealt with

Abdullah was amazing. Great service and food was quick. Icecream was lovely. Overall really good experience 🩷

Abdullah gave us brilliant service thank u

Us Usman and Abdullah kind very kind easy and rapid and

Uswa was very pleasant. She was friendly and helpful. Uswa made the whole experience very nice. Thank you.

Zainab was polite and really helpful I didn’t know how to order on kiosks she helped me a lot

Zainab was soo friendly and us good customer skills

zainab was very helpful and kind

Zainab was really helpful by helping me on kiosks

Amazing service zainab...helped me out with kiosk, lovely staff 😀

Chicken looked not cooked properly.

Food was fantastic and Usman was very patient and helpful with me on the kiosk 😅

Food was great and staff were helpful especially Usman who helped me with placing my order through the kiosk

I had a mint kushum which was all melted. The chocolate bits in were horrible. Hardly any chips and the wrap wasn't anything to shout out about. I wouldn't have any of these again.

I was craving for some fresh chicken and lucky popped into this branch. My experience was amazing.

Helpful staff as not a clue with technology

If I could give zero stars I would! Extremely rude staff, Firstly given the wrong order And then to top it off the Chicken On the bone and hot wings Was hard! Burger tasted stale, mayonaise tasted off And the fries were cold. When calling up the store The Member of staff was very rude, basically said you've paid for what you've got & Didn't seem bothered. Very disappointing won't be visiting this kfc again!!!

Chicken didn't taste as good as normal , and very dry, disappointed

Manager was so rude she was rushing orders so unprofestional she has really bad customer service skills need to be re trained. She missed stuff from my order needs to fix up. Will never come again

Tasty and delicious. Quick service. Lot of parking available

Excellent..uswa .staff corporation also very good

Service was quick well done to the team

The food at KFC Yardley. The food was exceptional and the service was great. The seating area was nice and clean too. Uswa was very good and friendly. Great service from her

Your team member uswa is very polite.satisfied with her service.Thanks

Uswa leave a good service and hard work

One of the quicker and cleaner KFCs I been to.