Based on 13 opinions finded in 1 websites

Based on 13 opinions finded in 1 websites
Nº 270 in 282 in Malvern Hills
Nº 5 of 5 American in Malvern Hills
Opinions
Thursday 23rd March and we were travelling along the M5 on our way from Seaton, Devon to Bolton. We stopped at this Service Station for a quick bite and a pit. We visited this branch of McDonald's which is located in the circular Food Hall area in the Service Station. It has a number of eateries, including this one around the edge of the area with seating in the centre. We ordered and paid for our food and drinks, two cheeseburgers and two flat whites, via self ordering screens. We did not have to wait long for our order to be prepared and collected. The burgers were tasty and at a good temperature, the coffee was as always flavoursome, fans of McD's coffee. The seating area was clean and well maintained. This was one of the best Service Station's that we have visited and McDonald's did not disappoint.
David D . 2023-03-30
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Called in this morning. Not busy. Ordered coffees from the self service screen. Plenty of staff, but no one serving or at the counter. Customers building up. After 7 or 8 minutes waved a crew member over politely asked for the two coffees. Was told "no idea mate" what was happening, with a smirk. Our coffees were then handed to another customer. Not impressed.
Fitzrovia Foodies . 2022-05-09
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Went in before 23.00 and was closed! Is the last time I stop here. Asked staff why is closed and been told it s cleaning time. Well good luck I m not gonna stop here
Roiban . 2022-01-18
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Terrible expiriance no communication on there staff shortage and didn’t tell people you can skip the line using the app absolute joke of a place😂
Josh B . 2021-10-22
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Do not go here .McDonaldsUK @Strensham please refund me ! You’re changed me twice for our family’s meal at your self service machine crashed after talking payment,you told me it hadn’t gone through!cust. services have told me to drive 344 miles for a refund for your error,a disgrace!6 hour after eating here My husband was ill for 5 days. You probably think I am making it up. I wish I was. Not a great start to a family holiday
Emma W . 2021-08-16
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During COVID-19 service is somewhat limited, and on one occasion, they ran out of all options except one. Good otherswise, but shorter opening hours!
flyingdoc1 . 2020-11-27
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Stopped over for a McD heading north to Rhodesia from a Kara and Keith's stop-over after our two weeks on the Lizard. Not the best McD, only warm fries and burgers which is becoming the average for a McD in this country. Can you turn up the heat on your holding trays? Cornwall Services on the A30 have served HOT two years running so it can be done.
dik-mad-dog . 2020-10-08
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Woeful. Cold food, poor service and ridiculous waiting time. 5 machines didn’t work to place an order, huge amounts of people having to wait to even order.
The-Dolmans . 2020-02-12
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Stopped for food which turned out to be cold, should have remembered from the last time we tried it, we will never learn.
215215 . 2019-04-21
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Perfect location for a quick coffee stop, fast and efficient and exactly what you want when you have a busy day ahead
christophere825 . 2019-04-09
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Selected and paid for grand big mac, whilst my partner got a normal big mac, and there was no difference! Just a change in packaging.
TJD90 . 2019-02-15
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Placed our order on the machine and food was ready within the minute, even got a free upgrade on our milkshake! Good price, hot food, very fast service. Everything you'd want a McDonald's to be.
Joshua M . 2018-08-11
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Izzy and I stopped in at these services on our way from the Lizard in Cornwall to our caravan at Rivendale, Derbyshire. We had been on the road without a stop for over 5 hours. We had our old favourites, McMuffins with a Hash Brown and a cuppa. My it was good, fresh juicy and just as I like it; bacon does vary from McD to McD and this bacon was as good as it gets.
dik-mad-dog . 2016-10-18
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1842 Opinions
ABSOLUTELY Disgusting! Never ever written a review in the Uk. But today on Tuesday 20/5/25 at 5.20pm. called the store after a terrible disgusting experience with the New Franks red hot product. I bit into the product and it squirted hot liquid on my arm and in my car. When I called the store a female said. "That's the way they are made!!" WHAT ARE THEY ON ABOUT.... MCDONALD'S PRODUCTS ARE DESIGNED TO BURST AND SQUIRT OUT HOT LIQUID. Then she put me on wait without any explanation and passed the phone to a manger. Who gave me all the spiel about this issue not being known about, blah blah blah.. not in their products In their store... Blah blah But then I reminded him that the female said that's they way they are made. So if it's not a known issue them how earth would that lady know it was an issue! And say " that's the way they are made! Really horrible hygiene and food safety protocol followed by the manager. I told him the item and recipit was in my bin, he never requested the item as he should have done and also replaced my item with the receipt from my bin. Eat here at your own cost.
234 Opinions
I ordered food from this store and it wasn't cooked properly gave me and my partner food poisoning I've tried to get into contact with them about it and I've heard nothing back no emails or phone calls wouldn't recommend
137 Opinions
I have been using this place for 6 years and sadly I won’t use it again after my experience I ordered a large chicken meat and chips and a small chicken meat and chips for £18 when we received it we had less than a handful of chips each and they were hard and under cooked also pickles and coleslaw was missing, I did phone up and advise them and was just dropped of some pickles for £18 and also being a regular customer I thought this was awful customer service and this was the manager also so that makes it even worse!!! I feel yes sometimes you can get some good food from there but lately it’s Been so up and down and the level of service given to customers even regular customers is awful and I will now no longer be using this restaurant as they obviously don’t care about there customers. Po
503 Opinions
Lovely evening meal with family for a special occasion. Great welcome from the staff. Orders taken in a timely fashion. Food was fantastic and not much was left. Would highly recommend for a group meal. Nice relaxed atmosphere and great value.
492 Opinions
Fantastic Sunday lunch today with Sunday roast for one abd battered halloumi for me Brilliant food, great staff and very affordable. Always worth a visit