The best restaurants serving American food in West Midlands

Stopped at Keele especially to have a KFC. There was no food available at all. After finding the Kidderminster branch closed when it should have been open the previous day, this really was the icing on the cake! How do KFC manage to stay in business, when you can't actually buy anything! Rubbish.

customer services needs improvement. i returned my wrap after biting to taste there was hardly any sauce .. the girl took my wrap opened it up showed to work colleagues then returned with the same wrap, i was disgusted and her facial expressions showed she didn’t care .. your staff needs training to know to put customers first .. so customers are left pleased not displeased.

I ordered food but the burger was very cold and uncooked . I complained to staff and they given another one which was even worse . I spoken to team leader in charge and she stated that bins are never hot and cheese never melts. She aslo given wrong refund and customer service is terrible and tables are never cleaned and food is always left around. Even when you complain they never say it’s their fault but they don’t do nothing about it and states they helped solved the query but they didn’t do nothing to help. Disgusting !

On the last two occasions I have ordered a double Big Mac meal from McDonald’s, Meole Brace, Shrewsbury and on both occasions when I got the meal home there has only been a normal Big Mac in the bag, but in a double Big Mac box, tried calling but no one ever answers the phone. Won’t abe using this McDonald’s ever again Really… how difficult can it be ???

14 piece variety bucket 11 pieces of leg not much of a variety awful crap awful worst kfc Avoid hate legs awful avoid bad bad bad

Tuve una entrega de solo comer. Las papas fritas estaban frías, empapadas y poco cocinadas. El pollo era casi aceptable. No voy a pedir a través de comer de nuevo.

We had finished a swim session at a local leisure centre and it was close to dinner time so we decided to visit the Walsall wood KFC restaurant. My kids both had popcorn chicken meals, I had a zinger tower meal and my wife had a rice box. Whilst my meal and my kids meals where fine, my wife's rice box was abysmal. A pitiful amount of salad and rice, I mean, it's supposed to be a rice pot not what was clearly a rice I can't be arsed pot also someone had decided to scrape the coating off the chicken fillet whilst trying to slice it presumably. To top it off there was a nice strand of hair in the salad. Thanks but no thanks.

We paid for a takeaway 38.22 never came contacted them the next day to find out Tamworth was closed even tho you could still order and take money been trying to get money refunded as they said they would but NO REFUND AS ARRIVED been trying to contact them email phone Facebook etc no answer been ignored or they’ve closed down this as now been going on for 3 weeks will now have the hassle to contact credit card

OMG, went in to get a bag of large chips to take home for the other half and myself. I wished I didn’t bother. Waited for about 10 minutes while the chips cooked, fresh I thought, how wrong could I be. For a extra large bag I paid £3-20, so expensive when I saw the size, I’ve had regular sized bags from other chips shops lager than their extra large but that’s probably the only positive. When we got home, the chips were black, green and rock hard like they used potatoes that was going off. After picking out 2/3 of the bad chips, we were left with a very small child hand full and I swear, these chips tasted stale and looked like they were fried again just to heat them up. Seriously these would have to be the most disgusting chips I’ve ever tasted and the quality was definitely well below poor. We had to throw them away, in fact I was that angry, I tried to get the telephone online and the number is incorrect so obviously you can’t complain so in the bin they went and a pizza was put in the oven. Afterwards I read the reviews and I advise you not to ever entertain the thoughts of getting chips from here, thank goodness I didn’t order any thing else. DO NOT USE.

very dissatisfied in my experience with this establishment. we tried ordering a pepperoni pizza online for a party and within 5 minutes it had reported that our order had been cancelled. when looking, they had not refunded our money and when trying to call the number went it straight to voicemail. we tried calling multiple times and even left voice messages however the calls were being declined instantly and our voice mails were not replied to. To anyone ordering proceed with caution!!!

Lovely lady took my order at the desk. Clean facilities, wrap lovely and hot. Toilets smelt like eggs, perhaps a plumbing issue.

Worst customer service ever, employing kids who aren’t trained to even read and write let alone look after customers. Waited 30 mins through a drive through and saw 5 other customers that drove after me to be served before me. And upon asking what’s the delay I was told the order is too big. It was literally 2 box meals and kids meal! Never going here again, appalling service.

I have never in my life been so annoyed missing half the order when I spoke to a member of staff they refused to do anything about it the attitude was disgusting of the staff and I will go there again

Esta fue una visita sorprendentemente perfecta. La comida era fresca, la comida estaba caliente y la experiencia de conducción excelente. Un comienzo excepcional para 2025 , por favor mantengan esta norma y un Feliz Año Nuevo a todo el Personal.

Used the machine to order and picked a number for table service due to a long day at work. Instead of bringing over the food, order number was shouted through the shop and then the table service number. I ended up collecting it. Bbq wrap was cold, chicken missing out of the boneless banquet. Rude lady behind the till. Seemed to only care about the food delivery customers e.g. just eat and not the regular customer coming through the door. If it was busy, I could understand a few mistakes, but there were literally 4 people inside.