KFC in Rugby

We visited yesterday it was quite quiet but the whole place was in a dirty mess. Pepsi spilt all over the floor, food everywhere, tables filthy and bins over flowing. One of the workers went on a break stepped over all the spilt drink and sat down at table without notifying anyone. No cleaner in sight. Dread to think what the toilets are like. Really going downhill. Also there is nowhere on the order screen to ask for extra Mayo

Absolutely appalling, only one pay screen working and no one on the till. After eating a piece of chicken with the skin I took it off the second piece and the chicken was almost red. My brother had to throw 2 pieces of his away. So out of 6 pieces of chicken 3 were eaten so we will possibly be ill later. I wouldn't recommend this restaurant to anyone.

Ordered on the app,wrong order came,driver stated he was just the driver. Went to the store myself to sort. Got the order but surprised how little you get for £35 ! Should have known from before and from what friends say,whatever you order something will be wrong or missing. McDonald’s are way better for service.

Food was mostly good, chips were well done and nice. Chicken fillets and gravy were really good and hot, can't fault them. However some of the original recipe chicken may have been left out too long, a bit tough in places.

Missing items from order via driver through, small portions of chips and cold food, very disappointed . Not recommended

Fancied kfc for work tomorrow, decided to get a mighty bucket, turns out it was a terrible one. The drive thru speaker doesn’t work properly and the staff don’t seem to have a clue. I also wanted a still water which even the member of...

Bought their new burger and they gave me two slices of cheese and a piece of bacon - they manage to mess up almost every

Food was piping hot service was good tables could have been cleaner. But overall great value for the money.

What a poor excuse for a KFC! Poor service, can’t get orders right and ridiculously slow. Not a great advert for ‘fast food’. The quality is OK but by the time you get the food you can be angry that it’s either the wrong order...

ive left review last time an like a idiot went back with my son....5 or 6 members of staff..i could see two frying chips...after 8 mins a lady came round " i will be with you in minute" 5 mins later ...nothing..when she came round...

Not only did we notice that Shan was friendly but he seemed to be doing everything, so hard working. I left my bag in your store Shan tracked me down through an old pay slip and returned my bag to me. I cannot thank him...

Yes i am back again for another review, yes i know your thinking didnt your learn from the last 2 visits... obviously not, i am glutten for punishment. Ok so lets begin, lets take a quick luck at the description of the Family Feast "Ten...

This branch is always clean and well presented. The service is good and the food amazing. This is a true example of a perfect KFC.

A good place to eat with the kids, quick & simple food cooked well & served by friendly staff!! Interesting places to wander around in the area & plenty to do!!

Usually like kfc but just had a take out got home never again wrong items only half a roll on burger chips must been sitting there all day soggy cold management sort it out plz

Regularly visit, not so much for myself as service issue's stress me, but others in family to think of & they like. When food good, it's good, but hit & miss as to whether you get it crispy & well cooked, or a soggy, oily,...

You'd have to be really desperate to go this KFC branch. The food is poorly cooked, the portion control Is very conservative, the service is terrible (with staff complaining at / to each other regularly), No-one seems interested in clearing up (floors slippery with chips...

I think people who give bad reviews on what is clearly a fun place to eat should not bother going to places like this and concentrate their efforts on reviewing fine dining experiences. Love KFC their food is consistant no matter which country you find...

Can not believe the poor service I constantly receive from this KFC. Missing items again and again!!! Incompetent staff, incorrect orders, items missing time and time again!! Furious!!

Popped in quickly today. An employee's child was allowed to run around in the kitchens and play hide n seek with a member of staff in the serving area. A member of staff shouting out to a staff member to see what they were doing...

This restaurant really needs to get its act together. Service and food was ok but now this branch is becoming a destination for teenagers who like to occupy space in the restaurant without hardly ordering any food, who hang out near the entrance nearly blocking...

our love to come her when they are visiting they like to out do each other in eating several portions of fried chicken,just love the spicing on there chicken myself

Having visited this KFC several times in the past we have always found the standard hit and miss, went to the drive through yesterday and were once again disappointed. The service was slow, we had to wait at the food window and watch as our...

Without doubt this is the worst KFC I've ever been in. The service was really slow with the staff more interested in chatting / whingeing amongst themselves. The fries were slippery and the place was generally untidy with tables not cleaned. I should have expected...

Opened our 14.99 dipper family box to find No dips, so very disapointed. Will hold up queue next time to check its all there before we leave premises. Same happened last year with much publisised olympic special, no dip that was supposed to be the...

I wrote about KFC back in Nov 2016, and how i thought it was a 1 off. So here i go order a 10 piece BB, and boy the pieces inside were bargin - bargin basement... 1 breast, 2 thigh, and the rest i would...

Doors were shut just after 7 on a Sunday. Fair enough. Drive through it is. Took over 15 mins to get through the drive through. Hardly fast. When I got home there was a hair in my chips. My Christmas burger looked like it had...

Got my order wrong three times. Finally got the correct order and it was stone cold. Asked for replacement, got one 20 minutes later. Food was still cold. Threw it in the bin. Staff were rude and not helpful. Will not return.

Fast food it may be, but quality it is not. First disappointment was the fact that the burger (stacker meal) i ordered they didn't have the barbecue and all-new baconnaise sauces, so i was offered a mustard sauce along with bacon rashes (which i got...

Couldn't get a simply order right for 3 people, missed half the order they then wouldn't pick up the phone , absolutely appalling service, possible the worst KFC I have visited

I can't understand the recent reviews opposite - I thought it were great! I normally wouldn't be seen dead in this kind of fast food joint but the need for a bite before the cinema drove me in here as the least worst choice. I...

Got a takeaway, simple 2 piece chicken meal and they can't even remember the fries. Got home and no fries in the bag. Not going to drive all the way back, cost me more in fuel. Not the first items are missing from my order,...

Poor choice of Items on the kids meal. They only do popcorn chicken or corn on the cob. Plus can't use loyalty card.

Went for a takeaway the tables and floor were dirty they had not been cleaned. The counter and food service area were disgusting, food spills and splashed drink over the back counter. Staff standing around when there was obvious cleaning to be done one staff...

Quite poor service. Staff were messing about at back of friers. Burger was very messily made with around half a liter of sauce on it. Quite tricky to eat but luckily I like their relish. Floor felt like a dirty pub toilets feet peeling away...

Have just had a 3 piece Colnel Meal... Well what can I say!! Absolutely tasteless, the southern fried coating around the outside of chicken had no flavour whatsoever, wont be wasting my money on this again....

Would not recommend for any one.asked for a zinger no meyo.how hard to get it right.they tried 2 times both time wrong

I used to frequent this as it was close to me, service had never been good, food supplies very eratic at best, after ordering food recently where there was one person serving and 4 taking orders, thus a backlog, after 15 minutes I asked him...

Great value for money, food well cooked ,Staff efficient.If one eats in it is in very clean surroundings.Good for parking and for shopping.

Quite a few fried chicken takeaways in Rugby...do not pick this one..dirty floor, dirty tables, staff look miserable...food greasy , chips cold...McDonalds is over the road..Manager must tell staff to clean up instead of standing behind the counter looking at the mess.If i ever go...

Not too sure what to say about another KFC, the food is exactly what you would expect, staff are probably rotated 100% in a year but were pleasant, food hot. Move on!

Me and my family visited on the 17th Jan 2016 and the experience was absolutely superb. The service from these girls was the best I've encountered ever in a kfc. Only in writing this review have I noticed the poor feedback previously but I can...

Tried this drive through on the same day as eating in, and the drive through is terrible also! ....the intercom to speak to the staff to place order is before the menu boards so you get no time to choose your order and read menu...

Not been here in over 5 years it was awful then, and it's awful now , first the staff are not very polite or happy 2nd they messed my order up 3 the place is dirty tables not cleaned and rubbish everywhere , and the...

I have sworn so many times never to come back here because of poor service or poor food. However, when I'm in the mood for KFC, I keep coming back to see if it's improved. In general, YES it has although the take out procedure...

ideal when wanting some good value chicken in a rush...chips are not my favourite of fast food joints, but i go here for the chicken

We like the idea and smell of kfc but the reality leaves a lot to be desired. The staff are awful, I doubt customer service has been explained to them let alone taught. Teenagers that just seem to want a laugh at the expense of...

I have eaten in KFCs across the UK. This is my local restaurant. I have eaten here many times over the years. Each time with a gap of many months. Each time I hope it has improved but it never does. Today will be my...

Following a trip where I got home (the other side of town) to realise I had something missing for the second time in as many months, I tried to call the shop, 7 times to be precise for as long as it took to ring...

Drive thru service is dreadful!!! Make sure you check your order before driving off as they 'forget' to put everything in the bag

I sometimes like to visit KFC as I like the food, unfortunately 9/10 times the food is cold. I usually avoid it as some of the staff are rude and make you feel like you are a massive burden to them by being there. I usually just go somewhere else.

Freshly fried chicken the delicious topping. Chips freshly cooked. Food piping hot. Friendly staff. Clean restaurant

Staff argued amongst themselves behind the counter, food was greasy, rubbish on the floor, tables not cleared,two young members of staff singing to each other when the decided to clean up and when i asked for extra hand wipes felt like i had just committed...