TGI Fridays in Rugby

Excellent service by Charlie, food was lovely and came out quickly, shots were great …. Highly recommended, will be returning soon :-)

Evie was our waitress for our meal. Was accommodated with buggy space and a high chair. Very polite, made sure we had everything we needed. 10/10 lovely waitressing x music was a little loud, but it was a Saturday evening so understandable. Cocktails were amazing

Really great experience, food was phenomenal and came out fast…. Will definitely be back for food and drinks very soon.

Absolutely despicable the way the so called manager ( new one .. again) treats my son who has worked at TGI for over a year . He wasn’t given shifts( because apparently it was quiet) so he decided to find a job which he works with me a few hours a week in the evening. The management has now decided to put him on both Saturday and Sunday , Sunday being a double shift. They did not even approach him regarding this and are now basically saying tough , you either leave the other job or TGIs.. Yes , this is the attitude of new management! Also favouring another employee over my son because she’s got children and she can’t work the hours my son is expected to because of this!! Just wow.. So indirectly discriminating against my son because he’s male and has no children. I’ve seen it all over the year with the way they favour certain staff over others . One particular waitress was travelling right across the city only to be told the shifts cancelled and she will not get paid for it. TGI are breaking all kinds of employment laws , even the fact they know that my son has SEN which was shown to them when he first started , they have never taken this into consideration. Just one big click there and woe betide if you don’t fit the mould . I am seeking employment rights advice because someone has to stick up for the vulnerable.

First time ordering from here nearly 50 quids worth of food for it all to come cold because what idiot puts cold milkshakes on top of piping hot food!!!

Great fun for the quiz night tonight! Will be back for the next one

Came for the Quiz night Monday 17th February Dave, Josh and Claire Smashed it! Great night , Great food, great Drinks too!!

Attended quiz night hosted by Dave the chef. Brilliant night! Drinks were flowing / food was fresh and hot and Claudia kept our glasses full. Cannot wait for the march quiz! Brilliant from tgi fridays!

Amazing quiz by Dave and Claire

Went valentines night, waited an hour and a half for food only for it to be freezing cold. It was severely unstaffed and was unpleasant watching them powering walking all over the place. But the servers were lovely and the pina coladas made it bare able enough until we ate freezing cold burgers and wings.

Came for the quiz and Dave and Claire smashed it! Great evening!!

Amazing service and food was great. 10/10 atmosphere and Dave was an amazing quiz host!!

Excellent food and service as always

Disappointed, service is fantastic, meals are very small now I had a chicken burger the chicken was tiny and burnt, the portion of fries is tiny and extra tiny fries will set you back £5.00. Toilet has no toilet paper had to ask, they had not been checked in a while. Toilet was broken urinal broken, it’s just run down. Family of 5 adults 2 children for a main meal and a few side with drinks and deserts set us back £250. Cost of living what a joke of a price left feeling hungry! I know the chain is struggling but don’t think I will be going back for average small portions costing extortionate money!

Booked for Valentines day, arrived on time at around 7pm to be seated quickly, waited 15 minutes and no one came anywhere near us in the time, lady then approached and asked if we would like to order food? i politely asked if we could first grab a drink which she said oh sorry didn't realise you didn't have one. Our starters came to our table 45 minutes later and they were both cold so we send them back, they were brought back out to us and they had just been microwaved so the cheese had burnt on the potato skins so we asked for them to be sent back. Our mains were strange, my full rack of ribs had no honey glaze on them at all (picture if needed) and when asking for the bill the server said yes sure, 10 minutes later she came back and asked us if we were waiting for the bill??? having the bill Infront of me, I noticed the one starter hadn't been taken off so she decided to go and get this done but in the meantime she was more busy sorting out another tables bill to even deal with us. All in all a very poor meal and this was meant to be a nice time for my Partner for Valentines bur this was let down by the mediocre food, poor and slow service and the freezing cold restaurant, everyone around me had their coats on?? I wouldn't recommend this place at all, please check other reviews before spending a lot of money on poor food

What an absolute disappointment!! At age 45 I'd never been to a TGI so we went for a meal. As it was Valentine's Day it was understandably busy and it took 50mins to get our food which although frustrating, we were ok with, albeit hungry. We both decided to have the ultimate American grill at just shy of £40 each. The food was less than mediocre. The chicken wings were so dessucrated that even the steak knife wouldn't break into them. The grilled chicken was dry and beyond edible. One steak was good, the other I'm not too sure what happened! I had to ask for the salad/corn on the cob/slaw that was due to come with it as it never came. This was lovely but would have been nice to come at the same time rather than 15mins afterwards. The only saving grace from our meal was the lovely server which unfortunately I didn't get her name but we certainly tipped her well. She is the only reason I've given two stars. Would I go again, omg no!!! Super expensive for really bad food.

Great cafe to bring the family for dinner. Lovely food and service, my kids got balloons after dinner and were all ecstatic!

Chicken nuggets with Jack Daniel’s sauce is epic

A lovely place, great decor, spacious. Good food, nice service, super atmosphere.

The food was very good and all the staff were very helpful and quite cheerful and we had a bit of a laugh

Great tasting food! Unfortunately, that was the only great thing about the experience. Still had starters plates on table when we finished. Over an hour wait for mains on a not particularly busy day. Extremely expensive for what it is. Average price was £20 for burger and chips. South facing window overlooking the biggest table in the restaurant forcing 6 guests to wear sunglasses throughout the whole experience. There’s a really nice pub/restaurant across the road. Less than half the price, better and quicker service and no shades required 😎

The food was great, and there was no need to complain about my fries. The restaurant was very, very cold. I think there was an issue with the heating. Service was ok. however, I was first told that my vocher only covered certain cocktails, but it was resolved swiftly.

Their quiz is amazing and claire and dave are the best

Dave and Charlie hosted a quiz and it was absolutely amazing. A lot harder than the first one. Hoping this continues

The place was absolutely freezing! Aparantly the heating did not work, yet they like to keep the doors open to let all the cold air in when people come in and out! Yes cold, it’s about 2 degrees outside! The loaded potato skins hardly had any cheese or bacon in them, they must have been running short of cheese and bacon. We ordered the chicken burger, and we were not aware that the “glaze” is really a relish, so this had to go back. The waitress said that it will be 10 minutes before a new one came so asked if we wanted some fries in the time. We said yes, and when the meal came back, it came without fries 🤷🏻‍♂️ Would have stayed for a desert, but we were just too cold, so had to lay the bill of around £137. Not the best experience, won’t be returning, and certainly wasn’t worth travelling 30 miles for.

Dave was so funny. Love that man with all my heart

Fantastic value for money on their new menu. Service was super fast and efficient. Claudia was helpful and polite throughout.

Claudia was the perfect host. Made sure our drinks order was taken promptly, went through the extensive menu with us and made aware of any allergen issues. Thank you for your hospitality :)

Came here on a Friday evening and was met with a friendly team who looked after our every need. Had cocktails which were 2-4-1 and a decent amount of food deals on and our server Claudia was absolutely fantastic and a real credit to the team. I will be back again

Great service from Evie, used the bottomless sesame strips on the app and was great value. Evie did all she could to make sure mine and my friends drinks were topped up and that we had enough sesame strips.

Only way to get the sauce that we desperately wanted so ordered a meal too.

elise made the night great, most helpful waiter i have ever come across. TGIS lucky to have her 🎉

The food is good, if a bit overpriced. The service was excellent, tried really hard to accommodate a good allergy.

order was missing a dinner so now 2 people have food and 1 doesn't! a refund does not solve the issue

The appetizer and ribs were very tasty. I also liked the service, the waiter was very attentive and responsive.

Booked ahead, it let you tick a box to say if you were celebrating a birthday which we did, but no mention of it once there, no balloons etc as it said on the booking. The food was OK, not huge portions but definitely huge prices!! Not good value for money at all, we all left a bit deflated & sad to say we won't be back anytime soon.

Although delivery was quick food was stone cold

Lovely and hot and delivered on time.

Waited forever to get served. Ask staff and they say what you want to hear then don’t see them again! Worst service I’ve ever had especially as it was a quiet Sunday

Claudia was just amazing from the moment we arrived. Friendly, helpful and just fun. Food was okay, a little small for a brunch. Claudia really made the visit for us .

Dave still can't sing but can still cook great food

Can’t beat the sesame chicken strips, never fails. Quiz night was great fun. Staff great

It took 2 hours for me to receive my food after I had placed my order

Food was great and arrived quickly. Waitress was helpful.

Amazing service, team and food!

Absolutely amazing service from poppy tonight! Couldn’t get enough of the endless ses! Will be back next week 🥵🤤

The food was freezing cold, took 2 hours to be delivered, and the portions were tiny. Has put me off ordering food again.

Got to the restaurant on the 10/11/24. Was driving back home after a busy weekend and decided to stop for food. Diverted off the route specifically to go to TGI. Stood around in the foyer for around 10 minutes. Finally got asked to sit at the bar as the table was getting cleaned. Got to the bar and ordered some drinks. At a push there were about 5 tables with people in the restaurant and tens of empty tables to choose from. 10 mins later sat at the table, got given the menus. Waited another 15 mins before the order was taken. When ordering food we got told they did not have some items we wanted, which would have been good to mention when giving us the menus. Never mind, ordered something else. Also, not sure how exactly the table was getting cleaned and what were waiting for because between the 3 of us we only had 1 fork. Likely meaning that the table was not cleaned from the previous party. Fast forward very painful 40-50 mins food started to arrive. 2 main dishes my friends ordered were fine. My food, however…. Wow. I mean, I go to TGIs VERY often and order a delivery even more often. When I say I had better food arriving on the back of the moped in the middle of winter - I mean it. Ordered maple glazed corn ribs, boneless hot wings + chips. All to arrive at the same time. Pork ribs arrived, asked politely to swap it to what I ordered (the waitress did repeat the order back and she did repeat corn ribs back not pork so not sure what went wrong there). All well and good, this got taken away. Wings arrived. The blue cheese sauce was covered with some weird film (almost curdled on top) and genuinely felt that it was just stood under the lamps for a good while. Chips never arrived. Asked where they were and got told that they were going to be here in a minute as they were “just plating them up”. Another 5 minute passes and “corn ribs” arrive. Picture 8 or so pieces of steamed corn with absolutely nothing on it. No sauce, nothing just steamed plain corn. At this point, still with no chips, I asked for a manager. In the meantime chips arrived. Absolutely inedible with so much salt on it that it could give you instant hypertension. Manager arrived. I explained that it’s been a very poor experience and she asked me what I wanted to do and offered to fry a fresh portion of chips. Considering we still had another 2 hr drive to go and these took over an hour to come out - I politely refused. Corn also came back, same pieces as before but this time garnished with things that are stated on the menu. Manager couldn’t really explain what took so long or why the food was such a terrible quality but said she’d go and have a look “what could be done about it” and promised to come back with the bill. Ok, waited another 5-10 mins no sign of manager. Asked the waitress to bring us the bill. The manager did take all of my items off the bill in the end. Overall really poor experience, guys. Like I said before I go to TGIs often and I know what to expect food wise. Don’t come to not pay. I want to pay but I also want decent food that arrives in reasonable time. All in all around 1.5hrs of time wasted on a long journey home.

The flamboyant guy at reception was excellent, our server polite and courteous. BUT, considering how many people were actually there eating (9 tables max), the food took a while, and there was very little food for a multi cultural family like ours, who only eat Halal, Fish or Veggie. It's near Leicester, Coventry and Birmingham (where we drove from), so a no brainer to have Halal options? The interior looked tired, music way too loud (needs a quiet zone for smaller kids and people that wanna talk) and the table felt sticky like it hadn't been cleaned properly, cutlery seemed like it had seen better days. I used to love Fridays and have eaten at loads. This seems like it needs a revamp and some more staff like the dude on the door...

Waited a while to be seated, was a few groups all waiting and restaurant wasn't busy. Services was really slow, like we was forgotten about. Food was only so, so and for what your paying you'd like a little bit more. No wonder TGI's are in a bit if trouble. Real shame as never had issues before with any TGI's

My recent visit to TGI Fridays was a satisfying blend of good food, vibrant atmosphere, and attentive service. From the moment I walked in, I felt welcomed by the lively decor and casual, friendly ambiance.

Attended the TGI quiz night, great fun, great atmosphere

Dave, Charlie and Lee are brilliant 10/10 service, good & atmosphere!

Michael our waiter looked after us so well. Told us about all available offers and recommended lots of different options for food. A great experience 😊

Visited here as u can't go wrong with a Tgi but it was not the experience we wanted. The food was awful, waitress was lovely and bubbly but overall felt ripped off. And they don't do cheese sauce anymore!!!!

Great meal and drinks out for date out with my wife

Had a good time food was tasty and staff very friendly we had a blast! Michael was always attentive to our needs. Thanks Michael 😀

Had a great experience with Michael serving myself and a friend I haven’t seen for 5 years. Michael is very friendly and made us laugh ☺️

Lee the bartender was incredible ,delicious cocktails , what a personality . Will definitely come back. Thank you for the night ..

Lee the tall handsome barmen, served me with exceptional talent, manors and looks, he is an amazing member of staff and in my opinion should be recognised for what he delivers. Great guy, professional guy with more than an outstanding attitude towards customer service. He, alone, encourages me to return and spread the word, what a guy!!

Good was good and service was great. Stuff was really polite and cheerful. Definitely glad to dine there again some time soon

Recent visit was poor. Food was cold. Seated with other to make it look busy. Disappointed.

Had a Friday night meal. My smashed burger was nice but my wife's chicken burger was cold. The bottom half of the roll was soaking in oil and the paper underneath also sopping. We told the waitress, she was obviously used to complaints as she just ignored us and walked away. Overall not great and definitely overpriced.

Michael provided fantastic service and I would highly recommend.

Michael gave excellent customer service and is a credit to your team.

Really great food and fast service from Michael. Food took a while to cook but that's expected. No complaints at all. Will return.

The price for the food I don't feel is worth it. The staff seem very friendly and accomodating I would only go again if invited for someones special occasion.

Was seen to a table after 10 hours of waiting at the entrance when it wasn’t busy. To top that a blonde girl with glasses saw to us with a stroppy face and a fat attitude and left the menus on the table and left. The food was overcooked, chips were cooked in cold oil, and the music was way too loud. Would give 0 stars if given the opportunity to do so.

Very bad service and far too expensive.

Worst TGI Fridays experience ever. The ribs were cold. The fries were cold. The burgers were cold. The waiting times for both drinks and food were awful. The place was totally understaffed. The only good thing of the whole meal was Micheal, who served us. The rest of the staff were uninspiring. Micheal worked so very hard, although he stood no chance whatsoever as there was just not enough staff to cope. Unfortunately, I can now understand why so many TGI Fridays have closed down.

Food was great and the staff were lovely

Nice food and good service, thank you Millie for the nice service you provided!

Food was really good and service was great from Charlie, thank you

Charlie was friendly prompt and curtious. Great service

As always a great experience at TGI Fridays. Charlie served us and was very friendly and attentive.

I had been here last weekend! Ordered for a Cobb salad and got a hair in it! I was a bit shocked about how the salad was given with half cut lettuce and everything thrown on the plate. Absolutely no dressing. Was so disappointed that couldn’t even complete the meal .

Michael was amazing from start to finish! he was incredibly friendly and even though it was a busy night he got our food and drinks out promptly, food was amazing, fresh and hot, portion sizes really great too, would 100% recommend :)

This place had a funny smell when we entered. Almost as if it hadn't been cleaned in a while. I then realised it was just the delightful clientele. Food was good, service was slow. Would not go back.

Michael was extremely nice and patient with us, 5 star ,defo recommend

Had the new glazed chicken burger, sounded great on the menu but in reality was a flat tasteless burger that could easily have been thrown together at home. The cheesey bacon fries were disappointing too, couldnt see the bacon. Definitely not worth the £15.50 price tag. Partner had the tex mex chicken salad which was better, but still pricey for what it was. Best bit was the oreo milkshake, BRING BACK MINT CHOC CHIP! Came again today 5/10/2024 for some nachos, nice n quiet, got a nice table for me and thr wife. Then the next waiter comes along and plonks a family with a loud kid directly next to us (the whole restuarant was empty). Kid was messin about runnin around all the time and kep climbing the chair behind my wife. Nachos were so bad, barely any toppings, no cheese, soggy, chewy nachos. The barman and lady who served us were great though, very welcoming and polite

A wonderful lunch, served by Charlie who was really helpful

Served by Charlie. Very friendly and very helpful. Lovely food.

Getting expensive these days but everything else was excellent

Normally really like TGI, but this was the worst one I have been to. Bad service, forgot my chips & staff were not the usual bubbly people I would expect. My local one in Braintree is exceptional though.

The delivery person was extremely rude, insisting that we hadn't paid, weven though the receipt on the package said clearlyin big letters PAID.

Really gone down hill. Can't see it surviving. Prices increased, portions smaller. Service was sub standard, food was mediocre 😕 = menu fail. ..Particularly taking off the time square big share* All in all sat and said, can't see this place lasting much longer!

Michael was friendly and a pleasure of a server- always ensuring we had everything. Would 1000% recommend

Service from Michael was excellent very friendly and constantly smiling and made the trip extremely memorable.

the servers were great food was the worst l have had for a long time ,some it was cold ,the burgers were so wet with the sauce you couldn't pick it up it wad so soggy and very expensive for what you get .My advice if you want a decent burger go get a big mac

Our food was great and our waitress Claudia was amazing. Thank you!

Been a couple of times now. Service is always friendly. Food is the chain food I expected. If only the people who brought their children here were as good. If I have to have my dog on lead in resteraunts so should your children if you can't control them

Charlie and Dave and Ellie were fantastic and brilliant hosts. Throughly enjoyed our evening will be returning and the pub quiz was exciting!

Had a lovely time at the quiz night

Dave and Charlie’s quiz was exceptional

Great food drinks and service quiz Charlie and David did great

It was a lovely night very welcoming kid friendly family restaurant amazing lovely staff and made the night the best it could be.

Incredible, came in just for food and found out they were doing a quiz!! it was amazing. The two gentlemen charlie and dave were amazing

Amazing experience in tgis today, food was amazing along with the excellent service from Charlie and Dave!!

Charlie,Dave and Ellie hosted a fantastic evening. Food was amazing as well xx

Excellent service with a smile from the minute you walk in