KFC in Birmingham

I ordered food but the burger was very cold and uncooked . I complained to staff and they given another one which was even worse . I spoken to team leader in charge and she stated that bins are never hot and cheese never melts. She aslo given wrong refund and customer service is terrible and tables are never cleaned and food is always left around. Even when you complain they never say it’s their fault but they don’t do nothing about it and states they helped solved the query but they didn’t do nothing to help. Disgusting !

The kids loved it and it was quite good value as well but the machine to order from was a bit tricky as it kept jumping back and forth

I didn’t go to store I ordered from kfc delivery food came just a bun and a bit of chicken no salad or anything phoned the store oh we haven’t got any we are waiting on delivery WHY ARE YOU OPEN AND SELLING THINGS YOU DONT HAVE . The joke of it is if I want a refund I have to call deliveroo I won’t be eating from you again

We always try and avoid ordering from this branch because whenever we have in the past they have ALWAYS missed something from the order, which is usually the 8 hot wings from a wicked variety bucket. However on this occasion we did as our other local branch had no gravy. We were pleasantly surprised on this occasion to find out nothing was missing- although they had swapped our two large gravy for 4 small gravy which is actually less. However we were unpleasantly surprised with how awful the chicken was. Before bone dry, overcooked as it it had been sat out for hours. The selection was also terrible. I remember when you would get a selection of eight legs or breast pieces. There was not a single leg/drumstick, only tiny scraggy bits that were more like ankles and ribcage, mostly bone. I would definitely avoid this branch.

Walked out after being ignored for ten minutes by staff only interested in serving deliveroo drivers. Will never go back.

As my title says, how can this shop still be open? I know these fast food (haha) places are franchises but surely someone at the Head Office of KFC must know how badly it is being run. They never have any food…’sorry, we haven’t got any chicken’ WHAT?? It’s a bloody chicken restaurant!! They’ve never got what you ask for, apart from fries and desserts. If you ask for gravy they all look at you like you’ve got two heads. The response is always a cba shrug. The staff are so rude, they just don’t care, they are ignorant kids, I swear I have pairs of pants older than most of them. If you actually get a bag full of what you think you asked for (wait for it) when you get home at least half of it is missing and or cold. Absolutely disgusting. I’d have given a no star rating if I could. They are consistent though…consistently terrible. We always end up travelling to another KFC at Yardley, which are better…but not much.

There excuses for not having what you want is very feeble. I have asked for the same thing for over a week and all I get is they have no rice, no salad, or no packaging. It is the worst of I have ever been to.

Out of the £53 of food ordered through Just Eat. They managed to miss £16's worth. One complete meal deal and extra sides. When I phoned the outlet they said 'we cant do anything as we dont employ the delivery drivers' ! Who puts the order in the bag?? Absolute disgrace. In contrast, ordered from Big John's recently and they missed a can of drink, phoned outlet and within 5 mins it was at the door. Also through Just Eat.

Food was cold and chicken on zinger burger was missing the southan fried coating. Staff couldn't scan IQ CODE on phone and said not there problem contact customer services. Won't be going back again used to rate it as good but now it's shocking

Go to Coventry road I went and spent almost £14 on 2 meals... Very dry over cooked chicken not good . Not good at all....

Takeaway bucket with extra coleslaw at less than £9. Served fast, hot and very tasty Staff were polite and helpful.

Amazed that the Small Heath branch is not listed on T/A. Good thing for the store but bad for customers. This is by far the worst KFC in Birmingham. For many years the quality has not improved and the chicken tastes as bad as is possible. Yet, I keep trying with the hope that this local will improve. The staff are as bad as the chickens themselves. Young kids with no sense of direction and poor management.

Alway something missing and instead off beans i get gravy.it is unbelievable how they dont give a damn customer order right.

I would love if just once they could send a complete order! Every single time there is something missing today being fries and dips. Whatever the system is when putting an order together, I think its needs addressing. So annoying!

It had been a hard day at work and couldn't bother to cook when I got home so went to my local KFC. I had the zinger box meal and it was very nice, well cooked and tasty. The staff very friendly and the place was clean and tidy. the parking at this one is good and I didnt have any problem finding a parking bay.

He estado aquí un puñado de veces y me he ido decepcionado cada vez. El servicio al cliente es muy pobre, la comida está fría y dura, y hay que esperar para ordenar y luego las edades para recibir su comida. A pesar de todo esto, a pesar de mi buen juicio, fui de nuevo hoy y después de esperar 20 para ordenar, me encontré con un hombre rudo que solo murmuró a través de la orden. Me dijeron que Pepsi no estaba disponible y que mi tango se vertió a mano desde una botella. Cuando llegó mi comida, las papas estaban empapadas, el pollo estaba frío y duro y para mi puré tenía un pelo. Cuando volví al mostrador para que se dieran cuenta del cabello, la señora me dio otro sin darme cuenta, sin reconocer el cabello y para empeorar las cosas, el reemplazo estaba frío y no lo comí. Gente, diría que manténganse alejados de este KFC. Higiene asquerosa, comida terrible y ni siquiera me refiero al servicio al cliente. ¡Mantente alejado! ! !

Me decepcionó mucho descubrir que la nueva comida de trilogía de caja tenía que ser cambiada a una hamburguesa de filete, no a zinger debido a que se estaban acabando. Lo acepté, pero le pregunté si ese es el caso, no podemos tener dos alitas calientes en lugar de una tira de filete de pollo. Entonces me dijeron que no podía alterar mi pedido a pesar de que se estaba modificando debido a sus problemas. Siento que debido a que mi comida ha cambiado, debería poder modificarla a mi gusto ya que ahora tengo una comida simple en lugar de una comida picante. No volveré

Ordered for delivery through Deliveroo. DONT. The food took over an hour to be prepared. It's just fried chicken and they can't even prepare it quickly. I cancelled after waiting for almost 2 hours in the end. Nice one.

I ordered a mini fillet and popcorn chicken. Pretty sure that mini fillets are supposed to be boneless... how wrong I was.Whilst eating my mini fillet, I bit into a bone, ended up dissecting the fillet, taking out 4 more small bones. To top it all off, my popcorn chicken seemed to be very crunchy, I got the impression that small bones had been put in those too.Perhaps it was just a one off occurrence, I’ve bought food from this KFC once before and I had another horrible experience.

Decided to grab a takeaway the girl serving was lovely and tried her best to help and offer alternatives as drinks and even the main event....the chicken gravy were out of stock! So offered 2 extra wings as an alternative which we grudgingly accepted. Paid and wait8ng for food when some jobs worth (ex manager apparently) told us "no your not allowed extra wings,you just have to pick a fizzy drink" very rude sticking his face between the burger holders. I asked for a refund at this point as i explained i have already paid and already been told that i can have those extra items, he again shouted out no i couldn't! Young girl went off to get the actual manager, who was very polite and gave us a large bag of wings free. The wings how ever were inedible they were not trimmef down and were covered in at least 3 inches of batter, my zinger burger was cooked to death and hard. Won't be returning....needs a good clean and to restock, no orange juice,water,gravy napkins, salt......

Una franquicia mal administrada en términos del nivel de servicio brindado, los takeaways / chippys locales se manejan mejor que esta franquicia moderna. El franquiciado necesita volver a la universidad del coronel para hacer un curso de actualización sobre administración de empresas. Los tiempos de espera para un cubo son de alrededor de 15 minutos, el personal comienza a colocar las sillas y no permite que ningún nuevo cliente se siente y coma 30 minutos antes del cierre. Muchas veces el personal lo ha dicho así que el artículo no está disponible y esto ha estado sucediendo mucho antes del problema de logística nacional de KFC.

No visito KFC a menudo, esta es la primera vez que me detengo aquí porque vivo en Nottingham.Pasar por el camino fue ridículo. Me metí en la cola con autos detrás de mí. Tardaron media hora en atravesar el camino. El personal mantuvo a todos esperando para tomar sus pedidos.Cuando finalmente obtuve mi orden, que no era una gran orden, solo una hamburguesa, parecía como si hubiera sido arrojada. Ensalada por todo el lugar, salsa en el lado de la caja y no en la hamburguesa.Estoy en Birmingham a menudo, pero no me detendré en este KFC cada vez más.

Not the best KFC but the krushems were nice cant say that about the rest of the experience and a shop full of tables with left over food on them

The chef knows how to cook chicken. Had a wicked variety bucket and it was simply delicious. Hot, cooked to perfection. Will be back here next time I fancy a KFC for sure.

This is not an Official KFC. It is appalling, The staff are clueless And the food is well below standards. The fries are straight out of a bag and they taste that way. The chicken burger looks and tastes like it's from chicken.com or some other pop up food place. Avoid. The food in that place isn't fit for rats.

I visited this KFC a couple of weeks ago at the drive thru, on arriving at the drive thru I was told off for not ordering at the machine! The reason I drove around is because I am hard of hearing and could not hear properly so went to speak to the lady face to face.

This place should be shut down and use the space for something more beneficial like a car park. I went here again even after the dried chicken burger i had last time. I thought give it another chance but this place gets worse. They overcharged me for my food and when i challenged the person serving me he said its because i had a crushem. I asked him to show me where it says you pay extra for a crushem if you don't advertise it you can't charge it. He couldn't show me and said its all around outside by the drive in. What a joke i was inside and not in my car. This is the best bit i asked to see the manager and you whats coming he said i am the manager. Well on that note i went to MacDonalds. I did complain to KFC and they said the area manager will have a word with the branch manager. But no apology. Twice this place has let me down. It won't again because i won't be going back.

Habiendo visitado aquí en varias ocasiones, tanto para cenar y, en el principal para llevar. Me pareció necesario para complementar el personal. La comida en general en la mayoría de KFC son de la misma buena calidad, pero el servicio aunque también buena varía. En este KFC el servicio de atención al cliente siempre ha sido muy amable y con una sonrisa, y nunca me he sentido como si estuviese apurando a través de la ordenación y el proceso de servicio. Incluso cuando ha habido un cambio de personal, el servicio sigue siendo el mismo. Andando o en coche a través, siempre es una agradable visita aquí.

The best K.F.C. I have ever had. Well worth a visit whenever you are in the area, quick service. I would recommend K.F.C. Sheldon.

I was really looking forward to my chicken tonight but i would have liked it nice and moist, instead mine was very dry and small pieces. Everyone else's meal was reasonable but i can only speak about mine and it was not the best.

Nice toilets, which were clean - i rested and had a meal - whilst my car was being repaired across the street - will be back

I never normally use this KFC as I use the Shirley one but I was around sheldon at the time and thought I'd go for a drive through KFC. I ordered 3 piece Nashville box meal with side gravy and Fanta and a side of pop corn chicken, so I went round payed then to realise when I got home there was no gravy and no Nashville powder on the chicken then I checked the receipt to find out I've been charged also for side of chicken wings which I didn't order and wasn't in the bag either. Stay clear of here and use the Stratford road KFC as they seem to know how to use the till properly.

A pedir en el drive thru sobre media hora atrás. Pedimos una comida de nashville con Fanta y Salsa de pollo y un tamaño de palomitas.

Dependiendo de quién está cocinando en el día sus comidas puede ser realmente bien o no tan bien. . . . Prefiere menos patatas fritas y una selección de un orden lateral. . . .

If you like your fried chicken served dripping in grease with cold chips, drinks with no ice, staff that couldn't care less, dirty toilets (if they are indeed open at all) dirty tables and lots of food debris and litter on the floor - Then this is the place for you. For me, the next one down by the roundabout in Small Heath is a far better and probably slightly healthier option.

Comida personal amable limpia y fresca sentarse en zona para tiendas muy práctico para almorzar después de compras conveniente agradable

Moderno construido kfc, una gama completa de menú pero cuando visitamos la última había acabado de algunos artículos que siempre es decepcionante

So it's a freezing cold night, time is 21:30, checked online before walking from our hotel 10 mins walk away closing time 10pm, arrived frozen cold at 21:30, no chicken on the bone available, only take away available because they had already cleaned inside, ordered 2 fillet burger meals and 3 hot wings, all served stone cold, we sat outside at 3 degrees. Very poor

This is the second time I have gone to the drive through and received the wrong order ordered a box of hot wings get home and no hot wings live too far to go back ,but it's simple the order is on a screen in front of you .wont be going again .If you do then check your order before you leave

Not eaten kfc for a while but got to say this was one of the better ones everything tasted fresh and we were served quickly

Had the third poor service in a row from this take away. Won't be using them again. Ordered a 6 piece Wicked variety bucket, got home to find only 4 pieces of chicken.

Sometimes the food and service here is good. At other times it's atrocious. Inconsistent food quality and poor level of service from staff seem to outnumber the more positive aspects of eating here. Failure to direct attention to hygiene in the toilets, or even have them open and functioning seems prevelant. Advertised opening times are not adhered to. I'm not a great fan of this sort of food and only use this establishment as an emergency 'quick fix' in preference to macdonalds when forced to do so. Such a shame to see an obviously major investment in property fixtures and fittings let down by a lack of attention to important detail.

We bowled in at 8pm on Sunday evening for some KFC.We had travelled up from a week-end in London and we were starving and decided to eat in the restaurant.We were served promptly and the food was ok, quite enjoyable.As to the state and cleanliness of the restaurant, it is quite appalling!The premises is large and can easily seat 100 customers....The tables were allDirty with stains, crumbs and grubby looking. The floor had spill ages that needed mopping.The place is Filthy.There are plenty of staff, all young and basically idle and disinterested!The manager should get a grip and detail a member of staff to wipe the table surfacesAnd to sweep and mop the floor.The bins where you are expected to deposit your waste were similarly dirty andOverflowing.We won't be rushing back to this branch..,

This evening, my wife and myself chose to treat ourselves after a pretty hectic week and little sleep. So we decided to get ourselves a KFC to bring home and enjoy. We both enjoy and appreciate a good KFC so this was a real treat for us with little effort. I drove only a few minutes down the road to order our 12 piece Deluxe Boneless Banquet to which I ordered with only a small issue of having to read out my barcode to the cashier serving me (name not known). After ordering, I drove round to the collection point to receive my order (not full) with a Pepsi. Being impressed with the speed of service and my £3 discount via Colonel's Club app on my iPhone, I drove home. From ordering my food with the time stamp on the receipt to the time I noticed on the clock in my car was 5 minutes. Very happy, very happy indeed.Once getting through the door to my poorly wife, I handed her the bag to unpack whilst I go off to get plates, cutlery etc. I get back to my wife to find that there are no sauces that were supposed to accompany the Banquet. Upon checking the receipt and finding that the sauces are all listed there but not physically in the bag, I phone the number also found on the receipt to notify them of the mistake. I had no intention of returning to collect the sauces but the manager on the other end of the phone told me that if a popped back, he would not only give me the sauces that were missing but would give me a fresh order, not specifically mentioning the words "replace" or "please bring your food with you". To add insult to injury, he hangs up with even politely ending the call with a simple "goodbye".Arriving at the restaurant (if that's what you wish to call it) I walked in expecting to be greeted with a fresh order with the sauces and that would have been that. Instead, the manager greeted me with "do you have the food?". To which I said that he didn't ask me to bring it with me and that, from previous experience of working in the catering industry, I knew that the food that I would eventually bring back after an aggravated dispute would end up straight in the bin.Let's start the count of wasted food. 12 piece chicken (minus two that I scoffed at home), 1 large popcorn, 4 portions of fries and 2 sides. Enough there to feed a small family, maybe a large one in a third world country.After storming out of the restaurant, I drove home thinking about it all. I'm a man of principle and I would end up getting what I paid for. I am the customer after all and the customer is always right. I picked up the food to drive back to the restuarant - actually, let's call it what it really is - fast food chain to swap my bag of wasted food to receive an even larger bag than before to try and settle the dispute and to keep me quiet. I then walked out calmly without saying a word to take it home and to eat as much as we possibly could.The food that was eventually left over from the even bigger bag was 3 pieces of chicken, 1 and 1/2 large popcorn. 2 large sides of beans, 2 large sides of coleslaw, at least 3 portions of fries. Fortunately we are able to keep some of this and have for lunch/dinner the next day.So in total there were 13 pieces of chicken, 2 and 1/2 large popcorn, 3 large sides of beans and 3 large sides of coleslaw and 7 portions of regular fries. Oh, I almost forgot. Whilst we were attempting to eat our myriads of food, my wife found a chip with a lot of, what seems to be, floor dust attached firmly. So see this review how you wish, but that facts are:1. The staff are clearly focusing too much on speed rather than quality of service.2. The staff are not adequately trained to communicate with customers if a complaint arises.3. The logic behind the "you bring the food back that you were unhappy with so that we can just throw it in the bin and give you even more food than you cannot cope with" is flawed.4. Their food hygiene is poor and possibly throwing in food from the floor out of spite because they didn't like the horrible man that was not satisfied with his original order then kicking up a stink in front of other customers.I possibly will return, but I have learnt my lesson of checking my order before leaving the premises.

Had a take away from here, the food was cold , chips were the worst I have ever had and the staff had no customer service what so ever. Would not go here or any other KFC again. KFC are a fast food going down hill !

Stopped here to grab something quick before work as it's used a lot by people who I work with. Staff were friendly, food was quickly served and place was clean. First time I've been there and would go again. If you want a bad experience with KFC go to the Coventry Courthouse Green branch ( A444 ) it's meant to be a drive thru but it's quicker to order in store than drive thru if the staff are not walking around the parking area trying to deliver ordered food by going car to car and shoving a paper bag of food at people asking if this is their order before walking off back to building to check order number and then returning with crumpled bag with food getting cooler and cooler.

We have generally always had a good meal and service at KFC however the branch at Coalville in Leicestershire always seem very slow and sometimes don't really have the customer attitude that one would expect

Poor Service all round, wrong orders, incorrect drinks, finished orders left on the side when customer is waiting so conclusion is counter staff especially the African girl not up to it I'm afraid. Noted Managers outside when they should be inside supervising when it's busy, the list is endless . Positives is the good food.

Use KFC occasionally but this one is closer to home. The one we use in Coventry is quite good and the food is excellent value for a convenience meal. This place is just awful for the quality of food. Wish we had read the reviews before we had gone down. Had to pay for dips with our take away food which they then forgot to give us. No salt, pepper, wipes or serviettes provided. Food was very cold and the croutons in the salad were stale. We both feel sick now!!!!! Do not use this restaurant.

My cousins came from Nottingham we decided have kfc halal on coventry road. It was 3 of us walked in lady on counter was taking our order she started being cheeky aggresively rudely as anything on this planet. Whilst we decided walk away she started yelling from back then we went back inside was now looking for manager which we seen spoken she was there yelling " It's not my fault" what kind of service is this??? Manager their did not have clue to resolve the problem what illeterate customer service. Was very dissappointed never going back very bad experience. Please customers be aware. I was ashamed infront of my cousins :(

Simply awful. Tasteless, unhealthy, poor quality rubbish. Felt sick after first bite so into the bin it went where it belonged. Avoid at all costs

usually what you get in one restaurant you get the same in every restaurant, didn't feel well after the food, had food here before and not a problem, won't be back for a while.