Tasty Feast in Birmingham

I ordered food but the burger was very cold and uncooked . I complained to staff and they given another one which was even worse . I spoken to team leader in charge and she stated that bins are never hot and cheese never melts. She aslo given wrong refund and customer service is terrible and tables are never cleaned and food is always left around. Even when you complain they never say it’s their fault but they don’t do nothing about it and states they helped solved the query but they didn’t do nothing to help. Disgusting !

We ordered a meal for our family, for home delivery from Rooster king It was extremely disappointing everything was cold and undercooked! The pizzas was burned and cold, the fries also cold and for a large fries the carton wasn’t even half full! The Chicken burger was soggy and pink, and under cooked inside. The order was wrong they didn’t add on extras we had paid for either. We phoned them up to tell them how a whole order was cold no offer of a refund just we can send out more chips no thank you! It all went in the bin wasn’t edible please avoid this takeaway cost us £48 total waste of money!

Dont bother with this place. Customer service is rubbish!! We waited half an hour for 3 meals and milkshakes. After half an hour they finally called my number but without actually checking they gave my food to another customer! When the server realised her mistake, she brought the food tray back up and tried to pass it to me like nothing had happened. They wanted me to take food that someone else could have touched without replacing so I refused and asked for a refund. When I complained to customer service, they told me that a replacement was offered to me. NO it was not- the server assured me food wasnt touched and wanted me to take that one. Milkshakes had been drunk by other customers too whom then realised it was the wrong order. Same thing happened to someone else I know. So clearly this is a common problem at archies. Customer service is absolutely rubbish and the wait for food is not worth it. I wouldnt even bother visiting.

their fishfingers is amazing and the watar has so much flavour and their ketchup had no flavour i think the watar stole the flavour from the ketchup (water needs to apologise🙄)

I tried to place an order at the till with a visa card and was refused. I was told to use one of the electronic ordering stations. I was advised it was franchise policy. ...even though there was card machines at the till. I don't like using electronic kiosks so left and took my business elsewhere. Wont be going back.