The best restaurants in Patchway South Gloucestershire South West

Dear Nando's Team, I am writing to express my disappointment following my visit from today to your restaurant in Cribbs Causeway. I ordered a burger and saw the server accidentally drop parts of it onto the plate. Instead of replacing the fallen ingredients, I watched him pick up the pickles and meat with his hands and throw them back into the sandwich. His colleagues were watching him do this, yet none of them raised any concern and it seemed as though this is something they do all the time, without any regard for proper food handling. This seemed very unprofessional and raised serious concerns about food hygiene, especially as I had no idea where his hands had been. He could have easily used a utensil to handle the ingredients instead. He brought the food to our table and when I politely mentioned that I had seen what he did, not only did he fail to apologize (a basic sign of courtesy) but he also seemed visibly bothered that I brought it up. His dismissive response, “Oh yeah, yeah…” did nothing to reassure me and only added to my disappointment. After waiting 20 minutes for my order, I then had to wait an additional 10 minutes as the burger was taken back to the kitchen. I can’t help but feel that they returned the same sandwich to me, which completely broke my trust. Watching this happen made it impossible for me to enjoy my food and I ended up eating with a sense of disgust rather than satisfaction. This experience has left me very disappointed and I don’t believe I will return to this location if this is the standard of food handling and service. I hope this feedback is taken seriously, as I believe common-sense practices in hygiene and customer service should be paramount.

Super friendly team and the yummy food you would expect from Wagamama.

Little bit crowded sometimes but a good place to enjoy a coffee.

Lovely place to eat relaxing to enjoy meal

Love going there good service and they are very friendly people who work there 😀

Dined here whilst staying at the hotel. Produce used was very good quality, the atmosphere was lovely and chilled, staff were very friendly. We were mainly served by Naomi who was a real credit to the place and we were grateful for Bella's dessert recommendations.

My first time at the restaurant, and the WORST EXPERIENCE, UNPLEASANT AND DISREGARDFUL TO MY FAMILY. I will never go back and I will do everything possible to ensure that people do not go and do not go through what my family went through. The worst service from the waiter, we ordered food and waited 1 hour and the food did not arrive, our 4 year old daughter was hungry asking for food. People who sat at the tables next to us who arrived later eat first. I felt very disrespected (maybe because I am not British). Just one observation: the restaurant was not busy. The waiter who served us needs more training. Very unpleasant that a restaurant does not have responsible professionals as its staff. Please do not go to Frankie & Benny's.

So like everyone else my only complaint is why do you have to empty a whole bottle of salt on my fries?! How hard is it to leave the fries plain and let people put their own amount of salt. Whilst i was there today i seen people from 2 different tables go up and complain about the saltyness on the flippin fries. Just stop doiing it!

We was seated quick unfortunately we was t told there was a hour wait .. was 20/30 minutes before we ordered them told and we was on way to the airport luck had a bit of spare time … food was nice but service shocking

The service was quick, the food was fantastic and staff are very friendly. Strongly recommend going here for first class food.

Nos encanta American Diners, pero como nuestro viaje de larga distancia está llegando a su fin e íbamos de compras decidimos visitar Mollies después de verlo en un artículo. El lugar es muy bueno y replica a los comensales modernos, habíamos reservado así que nuestra mesa estaba lista para nosotros. La cabina era amplia, cómoda y limpia. El camarero estaba bien, pero tenía una voz muy suave que en un ambiente ruidoso era un poco desafiante. Pedimos bebidas que llegaron bastante pronto, pero fueron entregadas por otra persona que no pudo confirmar que el café era como pedimos, un solo trago negro, resultó ser demasiado fuerte para mi esposa y se necesitaron dos solicitudes para obtener un poco de agua caliente para ello. Pedimos nuestras comidas principales, mi esposa no podía tener lo que quería, ya que nos dijeron que estaba pre-preparado y tenía mayonesa, no es alérgica a él, pero simplemente no le gusta, por lo que eligió los tiernos de pollo. Estos llegaron sin nada con ellos solo las licitaciones, que estaban bien pero muy claras. Me dijeron que mi elección de vientre de cerdo no estaba disponible, en realidad, un sábado a la hora del almuerzo? Así que pedí un hot dog de queso con papas fritas. Estaba bien, pero el plato estaba un poco desnudo, sólo una fina rebanada de pepinillo. Las otras dos comidas se veían bien y estaban como ordenadas, así que no hay quejas, aunque las hamburguesas son un poco pequeñas. Pedimos tres postres, un helado expreso, un gofre y un merengue de limón. El helado llegó sin el café Kailua (£ 3 ) que se había pedido y mi gofre llegó sin el jarabe de arce, tuvimos que llamar a alguien para que los trajera. En general estaba bien, pero le faltaba el estilo y la atención al detalle que hubiera esperado, no debería tener que seguir recordando al personal lo que ha pedido. Los precios son un poco altos.

Decent place for Pizzas and kebabs. Ordered several times and I opted for chicken doner kebab.

appalling service, rude management and staff. incompetent serving, was told it was an hours wait for food when other tables after our group received theirs in 10 minutes. Management of cafe refusing to work, simply stood next to the till. Museum was ok but would not recommend to anyone at any point

Absolutley disgusting customer service. Staff replenshing shelves barged in front of us while we were looking to select from shelves. Staff behind counter were incredibly incredibily rude. I have never experienced the like before. I use to be a loyal customer of Pret - no longer!

Watch out for the excess car parking charges payable at the till on your way out if you dare to get comfortable and have more than one drink. The toilets were utterly disgusting. I definitely would not recommend this place.