Costa in South Gloucestershire

Very busy but working as a team great service

Staffs are not motivated.. very slow, and doing mistakes (every single time) when you order multiple items. Although there are 4-5 staffs, it takes minimum 20 minutes for a coffee to be served. Management needs to interfere, and fix this. It seriously makes me consider going to other Costa just because of this reason.

Little bit crowded sometimes but a good place to enjoy a coffee.

As an ex assistant manager of this store I was very disappointed visiting it while shopping . Approaching the cake counter that looked very sad and unwelcoming to choose anything. While being served buying two toasties, I was given a dirty knife and fork on a dirty tray, when I asked the girl on the till to change it as it was dirty she scratched the food off with her finger nail and pushed the tray along asking me to wait at the front, I think this is terrible service and I would think twice about returning, There were 6 team members working one of them being the store manager and not a lot happening but joking and standing around, before we ate my partner had to clean the table down, very disappointing to see how this store has ended up

My favourite Costa, staff are so friendly and quick service.

I love this store, so kind and helpful staff

We went to Costa for a drink and snack

I was very happy to get a seat in this very busy Costa and enjoyed a hot (well actually warm) milkshake.

Always a busy store but friendly attentive staff.

Always been too small and over busy. The local Costa drive thru is better all round.

Was busy but still received great service. And lovely drinks.

Same high standard with professional and polite staff. Always look forward to visiting Costa.

Nice coffee, busy so expect to que

Bought very Nice coffee mugs,I love their cakes too

Great mall coffee shop, it is what it is

I was helped by a lovely employee of the Costa franchise her name was prisclla I greatly enjoyed this experience would come again because prisclla

even though it was busy, a specific worker priscilla really assisted me. when i was unsure she helped me choose a drink and i could tell that she valued my experience and how the customer felt as well as trying her best to be liked. she also kept calm and kept a smile on her face the entire time. impressive !!

Standard Costa food and drink. Queue is always big when we've been. Tables packed tightly as not much floor space, would visit again.

Workers sleeves were touching cakes. Sandwich didn't look like picture advertising it. Very disappointing

Always busy cafe in Cribbs, pity it was not a little larger as sometimes hard to get table especially at lunch time. But must say staff are very friendly and helpful everything we have been, the sandwiches are fresh too. Highly recommend the Costa in Cribbs. Merc

Costa in the Mall at Cribbs Causeway was busy - as ever - when we stopped for morning coffee, but it didn't take long to get served. The staff were friendly and we had no difficulty finding a table. All good.

Lovely staff and coffee very comfortable

Always good the food and drinks excellent.

Very calming atmosphere after a long walk in the mall;)

Needed a clean not enough staff They are working very hard though.

Very airy, lots of space, new branch

Great as always. Fast service, even though quite busy, well priced, tasty beverages.

Nice little Costa. Staff are friendly and efficient. They get your order done quickly, but this Costa does get VERY busy, so occasionally I have had to skip my Costa visit as there is no where to sit. New seating tables and chairs, which are quite quirky. Feels a lot Brighter than it used to. Cakes are delicious. Good range of products on sale.

Lots of dirty tables.. but good coffee

The staff are often very busy, but they're trying to get it served and, usually, quite friendly. Food and drink consistently good.

I had a lovely mango bubble tea and I was served by Asli, she was very friendly and professional

Drinks we had were shocking staff overwhelmed and under trained. Definitely won't be drinking at this costa again

It's always busy. Costa is Costa but it's recent partner with m+s has made basic things so much more expensive. Much rather grab a cup of tea somewhere else. For speciality things like the bubbles or cooler it will have to do haha!

Very slow service, especially when there are 6 people working there!

Lots of uncleared tables, didnt take our order correctly despite checking 4 drinks and 2 cakes were ordered only three drinks came out. Range of cake treats is poor

Always busy, especially at the weekend. It takes a while to buy and get served. But can’t fault costa coffee

Great coffee, good snacking options. But always busy, they can definitely do with bigger space. Noticed some extra seating this time around, but it was too tight for that space.

Rubbish layout, but it's a Costa.

Nice enough. Just another Costa

All good, usual cup of excellent coffee ☕️

Only two ladies working incredibly hard to keep up with the constant flow of customers. They were wonderful, putting the needs of customers first, constantly apologising for the time it was taking, as they were occupied with so many orders for frappe and other delicious ice drinks. Huge thank you to the ladies!!!

Disgusting service, ordered coconut milk latte because I am lacto-intolerant and specificly told the barista but when I tried the coffee after 15 min found they made it with normal milk so went back to return it. The manager was rude and told me that it is my fault because if the lid doesn't have mark it is normal milk drink. Will never ever go to Costa after this because they don't apriciate their costumers!

I rarely visit the mall just to visit the games store, only found out that it has closed up and moved out somewhere, i don't know where to find one in patchway. City Centre too far for me to travel by bus. 🌞😎🚏🚍🤷‍♂️😉👍

Great Coffee, & Service as usual. Although very Busy.

the staff i met today were calm and kind despite a bit of a busy rush, josh particularly was super nice, really positive, and helped me even when i messed up my order a little, which is more than he needed to do during rush and should be recognised! :) awesome team!

Great hot chocolate. Good atmosphere. Fast and friendly service. 👍

This a well used and popular Costa coffee shop. I had the coffee only but a wide range of sandwiches from M & S and snacks. It's the only with red arrows model planes doing a fly past.

I am not a huge fan of costa but needs must when the devil drives, but this place takes the cake. We ordered 2 lattes and 25 mins later after 3 wrong attempts at easy drinks we are sitting down. Seriously in this world just complaining is not enough, talk with your feet. Bye bye costa we are done.

Over priced but is consistent throughout the country..

Amazing place to sip a Latte and brunch. Amazing staff

There were quite a few dirty tables but the staff were great and made sure to advise of the ingredients of products after I advised was allergic..

Good service.. even though it was the closing time. They still entertained us. I have dietary issues they were answering each and every question with patience..good service overall

Great coffe as always. Clean seating area and only a short wait to get my order taken and my seated to enjoy the ambience of the whole place.

This is lacking one star due to the long queue which is always here everytime I visit and lack of seating. Other than that drinks are good and when you get a seat it is a nice place to sit as you get a view at the window. FYI this is the cribbs causeway Costa. Some staff are nice as pie others are on the rude side and could do with a smile. Pretty standard to be fair for a Costa but there are definetly better ones.

Friendly staff, good selection, drinks always made well!

Queue not too long- Great coffee and snacks at reasonable prices.

Ok place its a costa as normal ok staff and coffee

Noisy shop so not ideal for a Quiet chat. Service was great though.

Had to wait at least 20 mins for coffee. Completely disorganised, unlike Costa at Next Home!

It's a nice stop for a coffee, but it's very popular, so que times can be lengthy

So upset. No one knows where the queue is, people waiting for coffee and waiting to order are standing together. And I was scolded by an old man as the staff waved me to make an order, I was so scared and I just let him make his order first… Need better management. Coffee is nice though.

Allays a great cup of coffee same quality wherever and whichever costa you go to.

Despite being very, very busy, service was quick, staff polite and helpful.

My favourite & Best coffe shop in the UK

Great coffee. Clean tables. Friendly staff.

Today it's my first time drinking Costa coffee ☕ amazing 😍

Nice and tidy ,no dirty tables pleasent staff.

Always busy and full at peak times.

Really good service but they are always busy some people can be very rude I enjoy it there

Great shop staff are amazing, Maria the manager is fantastic, very helpfull , always a queue to get in but worth the wait

If the shopping centre is open till 5,so should all shops including this Costa.

Cribb causeway のショッピングセンター内だからしかたがないのかわからないけととても寒かったでした

Very slow 3 staff members getting in each other's way.long q.

Really slow service, and surly doesn’t take 4 people to fix a incorrect order

Good place for a rest whilst shopping at Cribbs Causeway.

Extremely busy and slow service

Very busy which is fine but didn't have any of what actually wanted. Biscuits bought were mostly broken in bag.

Efficient service in a busy setting. Great service and drink!

Tried one of the ltd edition Xmas hot chocs. Good location store

Expensive like everything these days. Always a long queue here

Costas costa every one knows what they get.

Not enough staff on , therefore slow service. Staff were friendly tho. Tables could be cleaner and cleared mire often.

Very busy for 2.20 on a Friday...bit of a Costa fan but the queuing took over 10 minutes (still managed to get a seat though). Coffee was good, my cake was ok but friend thought the Bakewell tasted a bit bubble-gummy! £11.45 for two drinks and two cakes. Pleasant surroundings. Was going to try the M&S cafe but it was insanely busy!

Not very busy and quick service.

The only Costa I've had to honor the green bean reward when using a reusable cup.

Gets better every time we visit

This one is looking in need of a bit of tlc regarding the decor and where best to queue is a bit of a lottert but the drink was excellent

Really lovely staff and good coffee, but it’s the “busiest Costa in the South West”, and people tend to mistreat the staff after choosing to join a 30 minute queue. A load of the reviews mention it being understaffed but it looks like the ones there really trying. Give these guys a break 😂

Slow service tho plenty of staff on. More focused on organizing cups and chatting than serving a line of customers

Its a costa but has problems with staffing levels so if you want a coffee after work at 5pm its sometimes closed early

Slowest service possible. Been queueing about 20 mins with 10 people in front Everyone has to repeat what they are saying 2 or 3 times because of the pointless screens in place. everyone else including the good folk at the nhs and John Lewis can manage without them - cut out the virtue signalling and resume a proper customer service

There was plenty of seating available today but the longest queue I've ever seen at this Costa. There weren't enough staff, many seemed inexperienced and our order was wrong. We'd gone to grab a late lunch but there weren't any sandwiches or wraps left. The shop itself needs a deep clean to get rid of dirt along floor edges and the counter screens. Disappointing.

Store has been closed in the morning before the mall opens,no staff,this has become more regular in the last month,staff look completely cheesed off and I can see why.all the chairs were on the tables and I was told it was take away only,which is ridiculous for people who come to costa before they start work. Bearing in mind it should be a busy store and has been, costa needs to provide sufficient staff to run the store as they're doing the best they can

Understaffed, they do as much as they can but it's a really busy outlet so often the tables are filled with used coffee cups and trays and when we went a whole section had been sectioned off because it was clearly not clean and unusable and not enough staff available to clean it. So the stars all go to the staff that are there working their backsides off to get us our coffees and cake as soon as possible and two missing for the management.

Wanted bacon bap deal and even though it was only 10 o clock , they had run out of bacon was offered an almond slice. This turn out to be a croissant . Disappointed.

Poor service. Dirty tables . Food debris on floor. Half the shop not being used. Coffee usual quality.

Friendly staff nice store. Great coffee.

Not sure what's going on with this Costa...no seating available and cash only. Last time I came it was the same, sort it out

Great location but always seems very busy

Usual costa so no real issues, but only 3 staff serving, long wait which could have been avoided