Gourmet Burger Kitchen (GBK) in South Gloucestershire

Unfortunately my husband had severe food poisoning within an hour of eating here. So bad I considered taking him to hospital. I rang the store who took details but no contact has been received from them. It took 48 hours for my husband to recover. I have since notified environmental health. But very disappointed with the lack of concern.

We visited GBK at Cribbs Causeway for a late Saturday lunch around 1:30 PM and were surprised to see it still quite busy at that time. After a short 10–15 minute wait, we were seated and able to place our order straight away, having had time to decide while waiting. Unfortunately, our food took around 30–35 minutes to arrive, which felt even longer when we noticed nearby tables who ordered after us being served first. This understandably made the wait more frustrating. The food, service, and pricing were all okay — nothing particularly stood out, but nothing was bad either. Overall, while it wasn’t a terrible experience, it didn’t leave a strong impression, and we’re unlikely to return.

Food is good but service was very slow.

Great experience, food. really good. They have a cracking deal if you have a large family

So I went for the first time to Gourmet Burger Kitchen Restaurant and I don’t think I regret going one bit. Didn’t take us long to get seated and we looked carefully at the food. I got a smash burger and some crispy chicken wings. This took around 10-20 minutes but worth the wait. Whilst we were waiting, we saw how cool and well they were cooking the beef and the burger. It was fire! When it arrived, it looked spectacular and it also tasted like heaven. Everything cooked in perfection. The wings couldn’t be better. Finished the food. Price isn’t bad as well. I 100% recommend this place if you’re hungry!

The ordering system is chaos. Chefs clearly unable to cope with the volume all at once as orders aren’t controlled by wait staff anymore. Bad decision - a way off of what GBK used to be. Portions are smaller & food was cold after a 46 minute wait. Cheers :) One star because I can’t leave zero.

Great service from Michael, will definitely be back!

Lovely food, service is pretty standard. Prices are a little high for what's on offer but never had bad food or service and that counts for a lot.

Wonderful food and service in relaxed atmosphere. I have a mobility scooter and this was no problem at all. Very welcoming and helpful staff!!

I went to this yesterday. Had a chicken burger grilled. Have to pay separate for chips. Not worth the money a tall. Had to get a sandwich after.

Best food place I’ve visited in cribbs causeway mall, Gerard was so hopeful and very nice. Made my experience 10x better ! Was the best!! Thank you soooo much🙂🙂

Friendly, cheap, excellent quality food

Service was great and nice employees

The staff and team are brilliant and made our experience outstanding. Thank you so much. Worth a visit if at cribs

We frequently order in through ubereats and have always enjoyed their food as guilty pleasure. On a whim decided to dine in- Angelica and staff made it a very pleasant experience. I like that this particular branch has halal chicken. Service is personable and friendly. Bonus points when I left my ring behind on their tray and wasn’t expecting to ever find it again but Angelica was so kind and helped me out 🥲🫶🏻 Moh & I are grateful and will definitely be back x

My teenage son, who only seems to like pizza, actually said the words "this is incredible" half way through his burger. Me and my wife are obsessed with their garlic mayo. All 5 of us thoroughly enjoyed our meals, and service was really friendly. Rare to enjoy a meal enough that I think to leave a review, but this place deserves a goodun after how much we all enjoyed it today. Only bit I would advise to the restaurant is to make the choices on the kids menu clearer. There's an option for "no sauces" at the botton, as well as options for no relish, no cheese etc above it. However we didn't expect that no sauces option to remove the cheese. Daughter is fussy and wanted nothing but bun, cheese and burger, but it came without cheese when ticking that option and we had to ask for it to be added, wasn't a problem in the end, just unclear when ordering.

Food took 90 minutes to arrive, food arrived cold and asked for welldone burgers and one of them is likely to give us food poisoning

Stopped for lunch - attentive and friendly service from the staff and nice food.

Ok, food wasn't particularly hot. Easy ordering. Good value for money. Patty was slightly dry but tasted nice. Free refill of coca cola was a bonus

Rather gutted about our experience here; my chicken burger was the size of something on a kids menu, the ice cream had clearly defrosted and been refrozen, everything was overpriced and the only toilet was a horror show. Should have tried Tortilla next door…

Ordered two blue smash burgers and I was extremely disappointed, especially after all the hype. The burger patty was slightly burnt, dry and had no flavour whatsoever. The blue cheese sauce was good but the burger wasn’t worth the price. The chips were a bit dry and appeared as if they were stale.

I usually love GBK for their gluten free burger options, but since my last visit they’ve changed the GF bun and it’s now dense like you’re eating an old bit of cardboard. Which is a shame as everything else is still good. they’ve got new pads on the table to order on and call the staff when you need a refill, although I pressed it more than once and no one came, I still had to attract the staff by calling one over.

Had the best burger I’ve ever had here last week, and I’ve eaten a lot of burgers 🍔 The chef they have atm is great, mine was perfectly cooked and smoky. Loved the biscoff milkshake too

Burger was average, it was a little too greasy. Chips were good, again nothing special. Service was great by the waitress, although we didn't like the ordering system using the tablets.

Lovely place to eat relaxing to enjoy meal

Delicious food and quick service would defo recommend

£40 for a milkshake and two small burgers with no sides. We left hungry

Staff members very disgraceful and rude. Made a booking for a table at 12.30 turned up and got told to go away and return in 30mins. What’s the point on having an online booking service when you can’t supply the tables ver very distracting. Went elsewhere for food

It was a mid week lunchtime and the restaurant was very quiet. But my simple burger and fries took 25mins to arrive (I’d pressed the ‘attention’ button on the table but no one came). There were only four other occupied tables so it says a lot that no one bothered to check why a customer was sitting at an empty table for 25mins. When it came, the burger was stone cold. I was immediately refunded but this was a sad place to visit - the staff seemed unhappy. My main impression was that no one cared. That is the fault of the managers and owners and not of the (low paid) staff.

Literally the worst smash burger I have ever had. Dry, tasteless & boring. Not worth the price whatsoever. Don't even start me on the cold, not so loaded fries as they were embarrassing for the price. Nearly £100 for 4 people!! Scandalous....will never ever return unfortunately

Food is nice but service is absolutely terrible!

Good burger with lunch set, but it is too dark

Used to love going here every time we go to cribbs, but we went yesterday and it's totally changed. The menu has been cut down drastically, and so have the food portions. Almost £40 for 2 small burgers, 2 fries and 2 soft drinks is extortionate for the size of them. Looks like the old lunch burgers are being used for the main menu now. Genuinely McDonald's is now better value. Also we couldn't use our taste card whilst paying at the till. Not everyone wants to do everything via an app. Really disappointed and won't be returning to any GBK. The service was excellent, so I'm not sure why the company is trying to take that element away!

angelica was amazing! service was 11/10! thank u so much 🫶🏼

Disgustingly grease food, overcooked and nobody bothers to check on you. I was not even able to taste any gherkin or cheese, all it was just grease.. so sad as I used to eat daily, GBK used be me favourite burger restaurant 😫

We were pleasantly surprised to see GBK in Cribbs Causeway, however, after eating two of their classic burgers.. to say we are disappointed is understatement. Imagine eating beef dripping with the spoon, this is how Classic smashed burger tastes like. For £23.50 you could by a barrel of it. Sorry we did not take a picture as we were embarrassed and just left. We were considering not to leave any feedback, but as nobody came to see if we have enjoyed our meal, we decided it’s only fair to do so. Perhaps, a different choice of burgers would be a better choice?

Told the kitchen were 'too busy ' to cut up my friends food. Surely this is a basic service for a paying customer. We had 2 nice but overpriced burgers

Great burgers And the price was quite reasonable for a sit down burger restaurant Had the blue cheese burger and the rocket man burger (me and my partner always have half of eachothers so we can try both) Both really tasty burgers cooked to your preference Will continue to return when in the mood for a good burger

Average burger for extortionate prices. £60 for lunch for three of us. There are better burgers out there that charge a lot less. Quite disappointed.

We had a vegan classic (bean burger) and vegan Californian. I had much higher expectation from GPK and was disappointed. They really need to work on their vegan options and catch up with their competition. Service was great, as always.

Foods are so nice and delicious. Very filling and worth the price! Love the environment. Staffs are super nice, our waiter is very kind, shout out to MK!

Always great service and food here!

You are forced to give a tip with every order Press £££ button and ad £0.01 Food ok

Poor wifi; poor service, and wait times far too long. Unapologetic unhelpful staff. Save yourself the bother and head to burger king.

Sadly, really tiny portion size for both burgers and onion rings. The website was quite confusing as its completely different to the actual menu - almost paid an additional 1.50 for cheese on a cheeseburger... The staff were very lovely and burgers actually tasted great, but we did not feel that the price was justified and heard the table next to us complaining about the portions as well. Unfortunately, the onion rings were undercooked too and weren't very enjoyable. Overall, we're feeling quite unsatisfied.

The food is amazing and the customer service is amazing.

Perfect food Perfect staff Food arrived at a timely manner And they were very generous with milkshake portions! Would go again anytime!

Overpriced, stingey portions and all the food arrived at different times over the course of an hour - rubbish experience for the whole table

Great came for my son's 17th birthday

Amazing atmosphere and great service been here a few times and I feel like this place is one of the best burger spots out there!

Half empty restaurant, and they're refusing to seat anyone else because the kitchen got a bit overload.... so.... basically incompetent if they can cater for the number of covers they have.

My son loves the kids burger and milk shakes. He said they are awesome.

Nearly an hour long wait for food, not the best, only reason people are leaving 5 star reviews is because if they do then GBK have a ‘spin the wheel’ which has guaranteed win every time. So people only leaving 5* reviews for freebies. Which is basically blackmail

Tiny burger no salad burger King is far better and half the price !!

Very good service and lovely food

All great service , staff are helpful and kind . Nice food

Staff were friendly and helpful, food was cooked to perfection and not overly expensive! Highly recommend.

Bog standard GBK, no problems and enjoyable food. No issues with service or quality. Update: So that was a few years ago. Things have gone downhill so much in the time between that review and now. The menu I can't blame the the franchise, but it has been trimmed down and left out some of the best parts of the chain. Plus no hei hei salt or the hot sauces... Shame. But this visit was just painful. I asked for a medium burger, get a well done with a black crust to the burger. I took one bite and it was chewy and dry. Attempts to send it back took the best part of 10 minutes and the waitress gave me a blank confused look when I said I ordered a medium and the burger was well done. It's more a reflection that GBK staff just bring you the food and clear the tables. It's not really a proper table service restaurant, but that hasn't really changed tbh. The refire was also a well done. So I gave up and ate it anyway. Not reccomended. Shame, GBK used to be great in general.

Amazing experience, would recommend to anyone in the cribbs mall looking for a cheeky burger! From service to food, finishing in music the experience was unforgettable! It is not your Michelin star restaurant but it’s for sure next in line. Angelica provided excellent service will be coming back very soon!

Great service! and amazing food!

Our most favourite burger spot! ☺️

Lovely burgers and great service, thanks

Friendly and quick service. Food was great and plentiful. Would definitely recommend.

Had a great time and the food was lovely!

Amazing restaurant will definitely be returning again!

Great food and great price. Friendly staff

Everything was amazing, great food!

Great food, fast service and a lovely atmosphere😁👍🏼

Best burger ever with plenty of choices, milkshake is a MUST!!

Friendly staff, delicious food. Highly recommend!

Amazing waiter, Tim I think, food was delicious. Love it in there, never fails to impress me! Had the Milkshake this time, and OMG!!! You've got to try one when you go. Thanks again.

Not a burger fan so first time here ... absolutely delicious, recommend!!

Angel and Andra were very welcoming and enthusiastic! Great service, food came very quickly 😄

Great spot for a burger, as an American I come here to relive what it was like to live in the states! 🐐

Really good food and service. Thanks

Went last night, I had the "naked" Rocketman. Naked = no bun, so you get a good Salad with the burger and the rocket fuel is the habanero jam. Chunky fries on the side and it was great. Service was friendly and efficient. Really enjoyed it and would recommend a visit to everyone

Had lunch here today and had their lunch time deal which was great. Don’t normally write reviews but just wanted to say that the service I received from the two men working the lunchtime shift today(25/01 @13.30)was excellent. Felt like they genuinely cared about their job and the customer enjoying their experience! Great job guys!

Came in Sunday afternoon and ordered 2 bacon cheeseburgers my sons was ok thou they forgot the relish & mine looked like they were running out of ingredients with just a half piece of bacon and a tiny maybe quarter piece of a cheese slice you could barely see any cheese ! Send back twice & waitress tried to tell there was cheese on there and that maybe it had been on the grill too long !! No apologies for the lack of cheese or bacon but both eventually replaced. Waitresses don’t check back to see if foods ok better off going to Burger King

Small portions and expensive for what you get but burgers and chunky chips were very tasty. Staff are friendly and provide a good service.

Wouldn’t go again. There’s nothing ‘Gourmet’, or really even ‘Burger’ about this place and maybe there is something that qualifies as ‘Kitchen’ 😂 The meat was incredibly dry and burned. I asked for a medium and got… extra well done?! 😅 My wife had a salad, which was really just a bag of cabbage with 3 pieces of chicken on top, no sign of some of the ingredients from the menu. The kids actually enjoyed their food and the service was really good!

Atmosphere was quiet the time we visited, however first time going so don't know if this is normal or as it was quiet due to nearly closing time

Not been for a while and was very disappointed. The chicken burger was small and looked lost on the plate. The onion rings which used to be huge and a stack were so small and in a basket to he honest they were too small to stack! Prices have gone up which I expected but food had shrunk! Not good and to top it all it was warm burger and cold fries!

Love the panko breaded chicken burger😍

Empty seats but told that they are slowing down the afternoon and won't set anyone until 5 (20 mins time).

Good value food with polite and prompt service in a well maintained store.

In simple terms, you get what you pay for. Reasonable price, but my burger became a little sicky. But I do recommend the truffle fries yummy. Staff were helpful and friendly.

I love the food here and the staff are great too. I pop in whenever I'm at Cribbs Causeway and look forward to the next time!

Omg this place is amazing, food fantastic, staff fantastic, atmosphere fantastic, I'm so impressed with everything I'm definitely coming back, you really need to taste the blue cheese coleslaw and the burgers what more can I say apart from yum yum

Slow service had to wait 45 mins for two burgers and a couple of drinks. I was disappointed with the size of the portions when it did arrive for the price you paid. The only upside was the pot of tea, which gave you enough for 3 and 1/2 cups of tea. Sorry, but I don't think I will be going back.

2£ to change beef to chicken it’s a bit to much as paying burger with beef with meat in already

Early Christmas shopping in Cribs Causeway. Decided to have lunch at GBK. Queued for 12 noon opening. It stayed busy all through our visit. A long wait for my medium cooked 'taxi driver' burger, but it did arrive nicely charred on the outside and pink on the inside. Tasty sweet potato fries.

The first thing to notice is just how aweful the quality of sound / music. Lyrics and bass so badly defined you barely recognise anything except a muffled blur. Asked for our teas to be served the same time as food but alas, despite the person agreeing to this request, we have drinks served and 5 minutes later we are still waiting for our food. We were served with additional tea when food appeared 15 to 20 minutes later. Spacious area in which to sit, no fatty food small or noxious air like you might find near or inside a fast food outlet. When service times and music rendition have improved then this will be a more enjoyable food proposition. It caters for all age groups and the staff here are especially pleasant, wanting to answer your questions and cater for your needs. We both liked the quality of the beef for taste and texture. For those who like a good english tea, this was let down by full fat milk as their only option. Better off not taking milk or going for another non-alcoholic beverage. The offers, general experience and pricing takes a few visits to grapple with. Food comes in basket unless you ask for a plate. Various options for chips that retail around £4 if its extra to the meal. This will be easier when you settle of a format that appeals to you. Would try the larger burger next visit.

The £7 Burger meal before 5pm was good, plenty of fries and burger was tasty however it stated add a side for £3 and i was charged £5.50? Interior probaly needs updating too

Half an hour wait for food, but we were at least pre-warned. Food wasn't especially hot when it arrived, but it was tasty. Menu didn't seem to offer as many options as I recall from the last time I visited a GBK. All in all, it was fine for an easy lunch.

A spontaneous visit to this mall based restaurant. The food was tasty, and the service was friendly. The only downside was at 7pm they had run out of some of the sides on the menu, but an extra burger added to the stack filled the gap nicely.

My first visit and was not disappointed. Lovely food and a very welcome drink after a shop around the mall.

We were told that we need to wait for around 15-20 minutes outside because they were very busy. I just don’t understand why we could not wait at a table as there were numerous tables free. It’s the first time a restaurant asks me to wait outside while they have free tables and they could serve us some drinks in the meantime. Going to avoid this one and it’s a shame as the one from Clark’s village has great service.

I love the food, it was very tasty and excellent. I took chicken bbq with kimchi coleslaw soo so good. The tea was too sweet but its fine. Service it is odd , they have app to download but working just on iPhone, I tried to used it on android it won't work so I have to order in bar. The waitress was aware of that ... well fine Atmosphere is nice , quite. Overall I like this place and I be back.

There was a short queue to get in, but once seated, we had no problems the food was lovely.

It was fine from what I remember. Decent price.