Delivery
Pickup
Outdoor
The best restaurants in Gloucester South West
433 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
908 Opinions in 2 websites
Our first experience of the bottomless brunch in July was flawless! I even recommended The Abbey to several friends. Sadly, yesterday was not the same. We felt like we were invisible from the start, waiting to be sat and seeing other people who came after us being seated first. We then waited FIFTY(!!!!) minutes to be served our first drink at the bottomless brunch. Our bottomless brunch started at 4pm rather than 3pm in the end. Everyone around us was being served, but apparently our particular table did 'not have a server'. During the wait, my friend went up several times to the bar to be met with some unhelpful waitresses with bad attitudes, shrugging, who were more interested in serving the people at the bar, even though we had actually prebooked our table and paid our deposit. We understood and appreciated it was busy which is why we gave it time but we felt very singled out to see people who turned up after us being served. Luke, Alana and the chef eventually saved the day, offering us free shots due to the delay, reimbursing us part of the brunch and Luke did a good job serving us.... I feel like they definitley deserve good recognition! Hence the 4 stars. Hopefully we will be back one day to retry and can leave a more positive review then!
418 Opinions in 2 websites
Just had a few drinks here on a couple of evenings and watched the football. Nice spot, good service and friendly staff with well priced drinks.
233 Opinions in 4 websites
Food was lovely however found the lady behind the counter to be rude and unwelcoming. The gentleman was helpful and professional however when asking the woman for a big she huffed and puffed and then walked off to speak to her colleague in her foreign language which made me incredibly uncomfortable as anyone who does that is probably saying things about you. The food is always great but it’s a shame about the staff.
102 Opinions in 1 websites
Terrible, burnt, over cooked and a rip off...ordered before was perfect, staff manners are disgusting had to go and get replacement food when this was delivered. And would not resend to me Never use again, trading standards required
2981 Opinions in 2 websites
Poor poor service. The manager I think had a bad attitude as I asked why they had stopped food at 7?? Apparently for a staff meeting then his little mate started to pipe up asking what the problem is. Not what you need after travelling and a days work. I felt threatened as they ganged up. Similar thing happened the week before when I sat at a table in an empty restaurant to be told aggressively that I needed to be sat. There was no indication of this anywhere. The food was ok and the building is lovely. A massive pity. Use the Greyhound down the road very accommodating. I travel a lot and use Chef & Brewers regularly being a Premier Inn account holder - I will not step in one of them again!
1402 Opinions in 2 websites
Very loud tables of youths, spilling into walkways causing members of staff to constantly bump into me to try to clear the tables. Unable to hear any conversation from my wife due to the excited whooping, swearing and loud chatter from the next table. Left after one drink, didn't even consider ordering food, never to return unless the management gets to grips with this behaviour. Very disappointed.