Pumpkin Cafe in Gloucester

logan was so helpfull with my allergies and their services were amazing and with a smile too

Absolutely appalling service, asked for a cup of tea with oak milk was given a cappuccino, an apology would of been nice but of course it was my fault, your staff need to take responsibility for their mistakes and definitely cut the surly attitude. I don’t even drink coffee. I will never go in there again nor will family or friends.

I lovely, bright and cheerful cafe. The ladies, (can we still say that?) were welcoming and the coffee is good. But boy oh boy were those tables sticky. I lost the print on the back of my paperback. That's a book to you kids out there.

Whilst the service and refreshment quality were adequate, two things disturbed me: 1. The furnishings are in a disgraceful, third world state. See photo. Not just scruffy but, in my view, unhygienic. The battered chairs showing the inner lining of the cover can not be adequately cleaned and present a hygiene hazard. This is unacceptable and should be rectified as a matter of urgency. 2. There is no clock on the wall. Everyone using the cafe is waiting to board, or meet, a train and the time is of the utmost importance. Summary: the appearance of the cafe suggested a distinct lack of care.

Logan was great, very friendly and service was with a smile!!

Charge like a wounded rhino scabby tables and chairs captive station market, clearly not interested in customers just their wallets

Mixed emotions. Run down cafe that’s not had a lick of paint or upgrade in many years. Foods ok, fills a hole but £3.99 for a bacon roll looking like that is daylight robbery. For a busy station it’s very inadequate on the cafe department

Affordable meal deal, lovely tuna panini and very friendly staff! Spent £6 for a tuna melt, bag of crisps and a coffee. Good value I think. Seating area is nice and comfy, tables are a bit sticky, but everything was nice and clean and the staff tidy up the area regularly. ☺️

This place is tired, over-priced, scruffy and frankly a depressing place to wait for a train at an already unloved station.

Very basic and not inviting. In need of refurbishment. Tables and chairs not clean and several tables unstable. Poor facility for the mainline station in our county town. GWR PLEASE do better.

Never ever open on time, a real big shame because I used to be able to come here all the time!

prices are disgusting, £5 for the grossest sandwich i’ve ever eaten

Food- nice ideas but poor quality bread. Not much on offer. Service is always helpful, friendly and very accommodating. It is always warm and an inviting place to be. I have been coming here for nearly a year.

Nice coffee, helpful staff and a warm place to sit on a cool windy day

Fine. But over £5 for a cuppa you basically make yourself and a bar of chocolate, like everywhere these days is an overpriced disappointment.

A conveniently placed coffee shop on the platform side of the station barriers. Generally clean and tidy and a fair amount of stock available to choose from. Downside is a lack of plug sockets so don't get your hopes up in charging up between trains.

Staff member lovely and professional (16.04/ 10.15am)

Paid £3.90 for a flat white? What I got was a coffee scalding hot and tasteless. It was lunch time and very little on offer

Lovely staff, great service and good food

Tish at Gloucester station, amazing service, fabulous personality. Thank you Tish x

Did not expect such lovely service at a train station. Made my coffee just how I like it and made me laugh. Top notch.

Always friendly, fast, loads of seating inside.

The friendliest staff I’ve ever encountered at any train station, especially the lady with red hair (and the coffee isn’t bad either)

Very friendly good variety of food and all you could need for a journey- magazines, puzzles books etc. very reasonable prices and plenty of tables to sit. Five stars all round!!

Thanks lovely lady behind the counter you made my morning with a lovely hot chocolate x

Great food and really nice friendly service but the actual cafe is looking very tired and tatty / grubby!

Lovely, friendly service and really tasty banana muffin! Thank you.

The gentleman was really nice. I love their banana muffins!!!

Great service. Wonderful coffee

They make up their own closing times. 6.30 on the door, you walk in at 6, and they may say: "I'm closing early today. It's not very busy."

Super fit and over friendly. Well worth a stop

The most run down and depressing branch of Pumpkin Cafe I have even been in. The staff were too busy 'cleaning' to serve us and we had to wait for someone to actually acknowledge us. Finally got a coffee which was not great. The seating area is in desperate need of updating as all the chairs have rips in the material and the tables (which have already been painted) need replacing. The place could do with being repainted and cleaned!

A warm café with plenty of seats for sitting in. Plenty of choice of snacks or baked goods. The man who served me made me smile.

Area of seating cordoned off as they were "cleaning it". No actual cleaning going on. Can I just sit there until you start cleaning. No it'll stay cordoned off because we close in few hours. Absolute joke.

I just ‘treated myself’ to a cornetto for an extortionate £2.69. The cone is completely soft and stale. This cafe is massively overpriced and doesn’t do good coffee either. The staff are always lovely but it’s such a shame that the quality is so poor and prices are so high :(

I was served twice by Tish, she remembered it was me and was very friendly

Always open when I need it and always helpful staff. Good coffee too.

Pam is the best !!! Lovely service lovely Caf!

Excellent service from Andrew terrific bloke!

Awesome friendly service on a foul miserable friday

Great service ,very friendly. We were served on Saturday morning by a person with blue hair and I thought the customer service was amazing especially considering how busy it was and how stressful it must be to work there. Thank you!

Very Friendly helpful staff good quality food and cafe is kept clean

Poor quality food at an extreme premium price. The workers are respectable and will provide water for free if you ask however I find very little use of this cafe bar sitting in it.

A super station cafe, and the fresh baked pastries are amazing. Super helpful friendly staff too!

Blue haired woman at the counter was incredibly rude when serving me

Sticky tables, and the foulest microwaved bacon bap! The baps are all sat in containers on the counter and they chuck them in a microwave for a minute then in a bag for the customer. The baps are cheap long life ones so when heated they are sticky and elastic. No attempt at buttering the bap, and the bacon as you might imagine inside a steaming sticky roll ends up tasting like boiled meat and smelling odd. The bags also emanate a cardboard like smell with the steam as well. I was asked if I wanted sauce and I asked for brown, it wasn’t in my bap though! It was just a sachet in the bag. No problem but why ask just leave some sachets out for me to select. Really basic stuff. The worst attempt at a bacon bap that I have ever experienced, and I have had many poor ones.

Tish was lovely and friendly - thank you

Good value for money. Friendly staff.

Friendly staff and helpful suggestions. Fast preparation of food and drink.

Pam was so lovely and friendly with professional fast service

Thought I might not be 25, five stars.

No staff in the front, when you call them, a teenage girl comes out, she looks angry, no smile, no eye contact, not even asking "How can I help you". Bad customer service.

I always get fantastic service by the staff here. Today I was served by Tish, who was warm, helpful and efficient. There must be a really great culture in this place because I always find the people are lovely!

Great little cafe on the station after the ticket gates. Convenient when we were waiting for our coach to pick us up. We returned here on the way back as well. The staff was polite and the cafe was clean. Lots of seating as well!

Missed my train, stayed at the cafe till my other one came, delicious food, not a bad wait.

I just ordered a decaf coconut mocha from you guys, lovely service made my day! ☕️

The staff was absolutely lovely. Pam and her male colleague were above and beyond helpful and kind. Traveling with 4 kids, I really appreciate that tbey went out of their way for us. Thank you! I do wish there was a slightly better selection of fresh foods and some of the seating could use repair/replacement, but that is no reflection on the staff.

Pam was very kind and efficient

The women in the cafe were very kind, and the coffee and food were delicious.

Pam was exceptionally helpful and cheerful for first thing in the morning. Service with a smile and cheerful attitude is exactly what everyone needs on a Friday morning.

Exceptional costumer service! There was a lady and a gentlemen who where serving me! Very friendly and sweet! 5stars for both! Amaizing xx

Always a friendly service, their coffee beats a Costa's anyday 😀

We were going out fot the day for my partners birthday, saw an advert that stated £2 for a bacon roll with a drink, we were charged £8.98 for two. When we asked the staff they stated it was a bacon/ sausage roll for £2 when purchasing a hot drink. This is not stated on the advertising board. The staff agreed this was false advertising as very misleading information.

Was a brilliant stop off, we stopped to get a group of drinks and was served by jade.. amazing service and very friendly.

It's a nice place to wait for a train, its warm. A little expensive to be honest but the staff especially tight where very helpful and very friendly and there was a great service from her.

Asked for a coffee, staff member was informal and friendly, got my coffee and somewhere nice to sit while I waited for my train.

If I could give the cafe 0 stars then I would. Awful customer service. I asked the lady behind the till if she could heat a toasty for me and she told me in length that she couldn’t because it would take too long and they were closing in a few minutes. At the time that I asked they were still open so they should have fulfilled my order. In the time that it took for her to explain why she couldn’t heat the toasty and for her to then tell the 15+ people that were seated in the cafe that they had to leave because they were closing, the toasty could have been heated. Other customers agreed that this was very poor service and that it could have easily been heated in that time. Another male member of staff told me he couldn’t do it because he had a train to catch and then 6 minutes after they closed he was still there wiping tables.

Very quick and friendly transaction to get a coffee.

Clean safe and comfortable experience. Good service from Jade.

Excellent trip to the Pumpkin Cafe in Gloucester on our stop through to Reading. Beautiful customer service and great coffee 👏🏼

The staff were super friendly and helpful - a woman with ginger hair and an older man at around 2.04pm. Their service made me smile with their kindess and I wanted to express this.

Great service (thank you to Tish!)

Lady with red hair was so nice!

I ordered a mocha with cream. The lady behind the till went out of her way to provide the best service possible.

quick and friendly service, immediately greeted upon entry to the store and felt welcomed. ordered both a coffee and a snack and was offered options to personalise my drink without asking (full fat/skimmed milk, red or brown sauce) which i thought was very kind. the speed of service was superb but it didn’t feel like my drink or food was compromised. lady on the till was very friendly and asked about my trip briefly. after i sat down i was struggling to open the sauce packet so she brought over some scissors which i was thought was above and beyond. when leaving the store she and another colleague who i had not seen said goodbye and to enjoy my journey. overall incredibly impressed with my experience at pumpkin today!

Worst cup of tea I can remember, an insipid pale disappointment. It's also massively over priced, more expensive than the Costa opposite. Why don't they compete on price and product quantity instead of relying on a captive audience to exploit. I recommend you grab your hot drinks from Costa before going past the ticket barrier.

Fast service. Server knows that we are catching a train and did a good job to finish coffee and heat food.

Food and drink were great, and the lady that served me was lovely. Service was extremely quick too.

Great staff really make this visit for coffee a pleasurable experience 😁

Nice coffee and staff but literally the worst bacon roll I have ever had. Meagre amount of pre-cooked wrinkly bacon, microwaved IN THE ROLL. Chewy rolls aren't a good look. If this was in Scotland the place would get torched. Shameful behaviour.

I only went in to buy a paper but it's great to have a café at the station.

It always costs too much £2.25 for a small bottle of coke and a cappuccino is more expensive then costa...and Costa tasted better!

Good choice of snacks. Friendly staff

Not yet been here but travelling Sunday and no cafe open on sundays 7day extended hours working days should be built into all allocated franchises for the weary traveler really disappointed. It’s not as tho these places are cheap

Its a good stop over whilst waiting for a train

Bought a croissant and latte to take away for my train journey. Service was good

Thanks for what was the worst coffee and bacon role that I ever had! It is some feat to get it that bad!

The best Chai Latte I've had so far !

After travelling for hours it would be lovely to stop at a better quality cafe, perhaps with more freshly made, good quality food on offer and better coffee. The Pumpkin Cafe is just not the quality I want.

A great place for a lovely coffee.

Stopped for a Coffee and bacon roll between trains Coffee ok unfortunately service was very poor - asked for cup stirrers to be replaced which assistant did (as not busy) however he did not pass one to me I had to go back to counter to get one Bacon roll terrible did eat in the end

Bacon baps seem to be made with microwaved bread and the bacon is fatty. Blueberry muffins have no taste whatsoever. The staff are really nice but quality of products sold could be improved. I start my day here at Pumpkin cafe, but you're losing my money due to poor quality products.