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515 Opinions in 2 websites
Ordered a couple of 6inch sandwiches bank holiday Monday morning. The guy serving didn't know any of the offers advertised around the outside of the building so got charged standard for items when I repeatedly said about the offers. To top this off even though the bread selection was different for both sandwiches they were both stale and dry and weren't fresh.

368 Opinions in 2 websites
Unfortunately not a great outcome for an otherwise nice venue (food was quite good, despite vegetables arriving after everyone had finished their mains - we weren’t sure to ask as it wasn’t on the menu and thought we might have to pay even more, not the cheapest food going around). Having organised business to have 30 people for lunch they enforced us to pay for the one person who couldn’t make it due to illness, they were unable to provide any cancellation policy (and we gave them 24 hours notice). Could accept losing the deposit but the full amount?! And crazy that the owner was genuinely fine to accept negative reviews rather than (30), 29 positive ones. So sadly, despite the one free beer and coffee given to appease the situation we won’t be re-visiting or recommending to anyone.

334 Opinions in 2 websites
I recently stayed at your potters Heron hotel on 25th-26th October for my daughters birthday along with family, I was so excited to stay here. It’s a beautiful hotel from the outside and the restaurant menu looked great! When we arrived we were greeted by a gentleman on reception I believe he was the night porter, he was great! Check in was smooth he was polite kind and helpful with the few questions we had. This was about the best experience we had of Potters Heron. Rooms- rooms themselves were clean but the bathrooms were riddled with red mould in the grout and not overly clean. However we were willing to over look this as we were only stopping for one night. We headed to the restaurant for our table I booked at 8pm. We were greeted by a new member of staff who was very pleasant but didn’t seem to know what was going on. We were shown our table which was perfect then asked if we wanted drinks. The restaurant was cold empty and no back ground music so wasn’t very atmospheric which is a shame because the decor is so beautiful. Drinks were horrendous expensive took ages to come, We were asked by a stern lady if we were ready to order (assuming the restaurant manager) she took our order and my husband asked if he could swap his chips for salad on the rump as we had chips for lunch she said no sorry because we don’t have any salad. (My mum and her partner just order two Caesar salads) I proceeded to ask how the chef was going to make those if he had no salad. She laughed it off and said she forgot to tell us. My mums partner then ordered the lamb of which she replied oh we don’t have that either. She then recommended the chicken for my mum and she highly recommended the pork. So my husband and my mums partner order the pork. I ordered a cheesy garlic bread for my 2 year old daughter as she wasn’t overly hungry and they couldn’t do her any pasta. I ordered a bacon and Brie toasted sandwich. We waited about 30 minutes for mains and when they arrived we were so disappointed. Pork dishes. 1 had two pieces of pork, 4 carrots and a large amount of potato the 2nd dish One piece of pork two carrots and small amount of potato The chicken was tiny, smothered in sauce and the purée was cold. Garlic bread was so small it was barely worth serving, (£4.50)! My bacon and Brie toastie was ok but this will make you laugh! It came with a side salad!! Salad that they don’t have. Now I know it’s not the same as ceaser salad leaves but it was just mixed leaves and surely an alternative could have been offered using this and also could have been used for the side salad on the rump steak?! I tried to make contact with the lady a few times by eye contact twice she made contact back but never came up to see us. Eventually I had to signal for her to come up. I told her all of the above and she didn’t seem to think it was a problem and then went to get the “manager” He was very defensive and actually offensive. Again I spoke through the above. He told my husband he was luckily because he actually had too much food. (That’s not my problem) he then proceeded to say he wasn’t sure about the salad issue as that was unknown to him. The fact was we weren’t told when we sat down. The menu is fairly small anyway so taking those town dishes away makes it even smaller. I asked about the garlic bread and he said that’s what you get, I have to make my 75% GP. It was literally 1/4 of a ciabatta bread. I very much doubt it is costed like that. On average a ciabatta costs what 30p? So 7.5p per slice add the garlic butter surely the dish is not more than 10p to make. So he is making £4.40 on each mini garlic bread. Which is far more than 75% GP 1. I did not need to know this info as a customer 2. He is unfortunate that I work in a restaurant as a GM so I know how it all works. 3. I really hate complaining because it ruins my experience. Begrudgingly he offered to get 1 more piece of garlic bread, a piece of pork some more carrots. Did nothing about the chicken. He did not come back to see us during our visit. After some time the rest of the food appeared even though everyone had pretty much finished. We had to ask for dessert menus, ask for more drinks. I just want to add the food that was hot and on the pork dish was really nice. We declined desserts and decided to head to the room as we had an early start for a 3 year olds birthday. We paid the bill (in full not that we wanted to) On our way out we asked for a cooler with some ice as we had a bottle of milk for my little one in the room. The waiters reply was “ask someone else because I’m clocking off now” sorry I don’t have a name but it was a young lad in black with short black hair. I think I actually laughed because I felt embarrassed at the fact he just said no and it is a 30 second job. We had a good nights sleep in the room again, basic but bathroom needs some attention (room 8) We headed on down to breakfast where we took a small cake and a few candles for my daughters 3rd birthday. We asked the staff if they wouldn’t mind bringing the cake out after we finished food to present (we didn’t ask them to sing or anything just to light candles and present) The reply we got is we don’t think we will have time. Again a 2 minute job that makes a guests experience better and a memorable event. There were about 5 tables in the restaurant for breakfast at 8:30 and two people clearing tables ( you don’t have to serve as everything is buffet and help yourself) Again food was great and please pass that on to chef. We left the cake with the lady (breakfast supervisor?) Eventually she did bring it up and she was pleasant and wished my daughter happy birthday) I would love to hear your view on this and how you would have felt as a guest. Your staff here need a lot of customer service training. I know from listening to other people during the night we were not the only people complaining which is a shame as it is such a beautiful setting. This really did have a massive impact on our stay here and put a bit of a dampener on our whole visit to peppa pig world.

300 Opinions in 2 websites
The staff are so rude I was standing there waiting for my drink today and the lady behind the counter was moaning about living here and saying the water and the food are terrible. Quite loudly - how rude. If she doesn’t want to live and work I t his country perhaps she could give the job to my son who lives locally and would like a job. Disgusting behaviour Costa!!!!!

272 Opinions in 3 websites
First time I've been there as I'm not local. A really nice little place with very friendly and helpful staff. I'd definitely recommend it for anyone in Lancing

214 Opinions in 1 websites
My husband, grandchildren, and I visited Exbury on Mother's Day. The weather was delightful, and we all had a wonderful time. We dined at Mr. Eddy's, as we always enjoy their establishment. There was a short queue, which was expected given the busy day. The hot drinks and roast were delicious. We commend the staff for their excellent service on such a busy day.

187 Opinions in 1 websites
THE GOOD My partner and I often come here for coffee as the surroundings are beautiful with such a good ambience. We made arrangements with friends to have lunch so we suggested we come here as it was a beautiful sunny day. THE BAD Food isn't cheap here but if the food is great then it's a real treat. I ordered a spicy cauliflower salad as a starter to be healthy. When it arrived it came in a tiny bowl which was half filled with oil. Looking at it there was no way I could eat it. I showed it to a member of staff who agreed it didn't look very nice. She said she would get me another one without all the oil. The second salad arrived with just as much if not more oil. I pointed it out to the waitress and told her that the description of the dish on the menu didn't mention an oily dressing. I was offered a refund which I took and my partner gave me half of his lunch. Please reexamine the wording of the dish when putting it on the menu because it would have saved me being embarrassed. I most certainly wouldn't eat there again.

177 Opinions in 3 websites
Unfortunately very quiet. Beer 🍺 fine though. More atmosphere in a morgue.

147 Opinions in 1 websites
We were tired after a long days travelling and theme parking so decided to eat here rather than drive off site. We (3 adults, 2 kids) all had burgers of some description and soft drinks. I had low expectations and the food was slightly better than that, but for the 5 of us it came to £92.00 which is twice what you should be paying. We were also staying over at the Shark Cabins so had the buffet breakfast in here the following morning and that had a decent selection of hot and cold options. As for the staff they were very welcoming and helpful which for a fast food restaurant isnt always the case. In Thorpe Park you are very limited as to where you can get a proper meal so this is pretty much as good as it gets, go in with tempered expectations and you should be fine.