Costa Coffee in Brighton and Hove

This costa is always busy when I attend but the staff are incredibly attentive and the place is always clean. The staff are always super polite and make everything to a great standard. The lovely lady with the glasses and the tattoos who I always see on the weekends is fantastic and always super lovely 😁

I was served by Katarina and she made a lovely tropical mango bubble frappe - really friendly. Café was really clean and tidy and the addition of outside seating on a hot day was welcome

Don't normally leave Google reviews, but our flat whites were really really nice, best one Ive had in ages. Thanks Reko! Temperature bang on, microfoam on point, perfectly extracted.

Fantastic staff always very friendly and polite…fantastic coffee too

Cosy space, friendly staff, nice coffee

Terrible experience. I have just come out and my day is absolutely ruined, and I am shaking. As I am medically vulnerable this is not cool. I didn’t get the coffee I paid for in the end or even a refund. This is all for asking specifically for a proper cup when I ordered as they were doing takeaway cups only. I was happy to walk out and go elsewhere because of this but I thought I might as well put in a request for a proper cup. After all they could easily say no, and I’d have been happy with that and gone elsewhere. For reasons I won’t bother you with this is important to me, not to mention the environmental concern of only using disposable cups when they don’t have to and there were plenty of cups of the size I wanted available. To my delight and surprise, they said yes! I could see there was a long wait, so used the 20 minutes waiting time to help them clear tables, as I could see they were struggling with how busy it was. But then when it was my turn, they changed their mind and told me I could have a takeaway cup or a refund. I asked for a refund which really angered them. So I calmly tried to explain exactly what had happened, but before I knew it the situation had escalated way out of proportion, staff and other customers being rude and aggressive to me, calling me selfish, swearing and shouting at me, even threatening to call the police. I must reiterate, I remained calm and polite throughout.. I literally stood there gobsmacked. I had remained calm throughout, was just trying to gently get my point across. I left in the end, as they were threatening to call the police and that would’ve wasted more of my time and no doubt would’ve got them in trouble, as there would be plenty of CCTV evidence of my story being true. I have complained to costa about this and as of 3 days later, have not even had a reply. I’ll take this much much further if they don’t put their staff training and policies right (not to mention giving me my refund).

Me and the lads always get our cup of joes from this Costa. It's because the cappuccino's are superb.

Disrespectful Unprofessional stuff

Friendly staff.He asked me the preference of cup（ceramic cup or take-out），this is very good.

Nice coffee shop staff very friendly came here brought this lovely drink first time had this it was lovely treat for myself

Don't go there. The place is filthy. The decor way past its sell-by date and the tables are just left - apparently the staff are too busy to clear them

Went to redeem my birthday cake, cashier was so lovely and friendly. Was able to pick any cake slice i wanted while the cashier continued to joke around. Will come again :))

Very qiuck service, lovely space to have a meeting or a catch up or just a cuppa, lovely people

Best service food great drinks great staff great

Great for students or anyone who needs to study or get work done. They're very relaxed with you just coming in and studying and there are sockets dotted around too. Good music, good atmosphere and good service.

Really rude customer service from manager her name is Natalie i will never go back to there anymore 👎👎👎👎👎

Don’t expect to find yourself a table in here i came here on a few occasions for lunch with my daughter and students come buy a drink and sit at a table for hours on their laptops, its not an internet cafe but being treated like one. Staff should be putting time limits on people who come here to use their laptops its not fair on other customers who would like to sit in and eat their lunch. Your not catering for different customers which will loose this cafe its custom eventually, you can see the people who come here get annoyed with this situation its not just me. I walked past this cafe the other day to go do shopping in aldi, i must of been in aldi at least an hour came back past all the same students on the tables not one had moved.

Chill place that is pretty clean, including toilets. Great service with friendly staff. The coffe and food is good however it can be a bit expensive. I'd recommend getting the costa app for some rewards and cost savings.

Lovely customer service and delicious coffee, my favourite coffee place of all

Coffee was ok, the restaurant wasn't nice at all. Was too dark. Better take the coffee with you

Really nice servers, had a problem with the porridge actually cooking, not them, but the product itself (Costa should change it). They tried twice, then gave me another product more expensive, did not charge me for it, and apologized profusely. I had a Oat milk cappuccino also, which they made really well. The froth stayed until the end, and it tasted perfect.

Friendly and helpful staff, delicious food and drink

Usual Costa, friendly staff, busy but found somewhere to sit even at lunchtime so the size seems to be just right for the location.

If the toilets were clean it would be 5*

Unfortunately today your staff watched and ignored a man describe how disabled people need to be put down and trans people need to be arrested so they can be r*ped to correct them. With allies like these who needs enemies. I hope the manager can read this report and reiterate the working policies regarding challenging discrimination. I will never, ever enter this place again.

Tables could be cleated better also only Costa I know that does not bring hot food to table if eating in

Debbie is so warm and lovely thank you for great service and making our day!

I just found it closed it was supposed to happen. The time it says it's close at 7 p.m. but it's close by the time.

Me and my partner ordered coffee and a sandwich each. Did they get the order right. No! We received no coffees and a totally different order. How can people not do their jobs right. The delivery driver was useless, totally uneducated and not helpful when it comes to his job. Kept telling us this was our order which it wasn’t! What is wrong with people! It’s called quality checking. The driver told my partner I just grabbed the bag and left. Which really explains it all doesn’t it. Check to see if you have the right order! Unbelievable! We spend money for these companies and there’s just not quality checking

A good third of our order failed to be delivered and the coffee frappe I ordered didn't even look like one ...not a spot of squirty cream in sight. Rubbish and expensive place ...it isn't even worth as much as a 1 star rating !!!

I wanted coffee. I ordered a n=medium americano with hot milk (to have in). I got my coffee fairly quickly (they were busy). Had a choice of tables to sit at. Their wi-fi worked fine. All good. Staff, although busy, were pretty helpful/good.

Cozy Coffee Place with Friendly Staff.

Filthy dirty outside. No ashtrays available and butts thrown around. Spills not cleaned and quite grim. Only takeaway cups available. Terrible!

Asked for an extra hour Latte which came to me look warm. Did not even taste like any caramel was added. So far one of the worst Costa locations I've visited and I'm a big Costa fan

Large costa shop very popular lots of space so very distant from each table. same as all costas with menu. staff very friendly will return

Good atmosphere and great customer service. They always get it right!

Appreciate the toilets are gender neutral and pretty clean. There aren't any public loos close by though so they should get rid of there customers only toilet policy in favour of accessibility.

I love costa here and the staff is superb but unfortunately the parking is issueing unfair tickets and bullying people so i have to give 1 star for the unfair parking management.

One of the worst coffee shops. I ordered an iced black americano. She literally put one ice cube and water in the glass then the coffee, as you can imagine it tasted really bad as it was mostly water. I couldn’t even feel the coffee taste.

I believe in the morning they are changing the coffee beans, doesn't test the same like afternoons. It's not any difference between 1£ cheap coffee from any place and nearly 3£ Costa coffee expensive. Absolutely ridiculous!

Complaint about costa policy. Whilst all other chains are reducing the cost to the customer for dairy alternatives Costa are increasing there's. Not very fair on those with allergies. Avoid until they come into the 20th century.

Terrible policy on charging for dairy alternatives. Already other major coffee chains have stopped charging for dairy alternatives as the price has dropped dramatically on these products. A small amount of oat milk 45p in an americano but dairy milk or soya milk free. Costa clearly don't care as customer services fob you off. AVOID until they wake up and join the rest of the coffee chains

Toilet disgusting. Coffee really tasteless. Limited choice of product. Poor hygiene at the front with overflowing bins.

Sitting outside with a latte and a croissant in the sunshine, fabulous ☀️

Wait around for ages for a simple coffee only to find they are busy making drinks for online orders for them to then just sit on the side in a pretty little line .... It's not science rocket 🤣

Staff are always so friendly and adhere to coronavirus regulations.

I know the situation of covid is an issue but the staff are rude and dismissive. Here is what happened: I just moved into a flat nearby, needed the toilet before getting a drink and was told 'takeaway only' and the girl walked off. Have been in here before and once I was told like others move away, bluntly. Never setting foot in here again! I went to my 'local' café in the Laines and was told I can use the toilet while barista made coffee, sweet. Costa staff are generally miserable I find. Don't bother with this place, if you need caffeine take a pro plus or go to an independent café.

Rude staff!! I asked for red shimmer chocolate curls on top of my ruby hot chocolate, once the women said "Idk what you are saying" and turned her back on me instead of apologising or asking me again what I want. Second time I went to the same branch and I asked for it, the other staff said, "we dont give chocolate curls with hot chocolate" which is not true, when i get it from other branches they always serve me with whipping cream and chocolate curls on top without me having to ask for it! They clearly dont know what they are doing! The staff is simply rude and I suggest you dont go to that branch because they will treat you badly, even though you are paying for what you get 👎👎👎

Polite staff Take Away only Toilets out of order for two weeks now Not impressed !

Very rude staff member, refused to serve me as I didn't have a mask and had forgot to bring my exemption card

Really rude staff and refused to serve me as I didn't have a mask and had forgot my exemption babge. Also refused to give me her name so I couldn't make a complaint

Mal servicio al cliente. Nunca me sentí tan apurado por hacer un pedido en una tienda vacía. Creado por Doina, quien después de cada artículo que dijimos asumió que habíamos terminado con nuestro pedido y nos dijo el precio total. . . Luego asumió que era una comida para llevar, no sentarse, pero pagamos para comer. . Estaba demasiado ocupada hablando con las otras dos chicas de turno.Muy decepcionado con el servicio de hoy y no volveré.

Great service, friendly staff. Love popping in here

Staff are really friendly and inviting, they remember what drink you have if your a regular, will always help you without you asking if your have mobility problems.

Nice big coffee shop, plenty of seating and free parking.

Conveniently located, alright coffee and nice mozrella tomato pesto panini

I love Costa but here they are not the fastest I've seen

Really friendly staff at this store.

Exactly what it says ok the tin. Nice staff as well

Loved the £4.95 meal deal. I had mozerella and tomato panini. Nice atmosphere and had nice workers.

I love this coffee shop. The coffee is great but it's the staff that really do the place proud friendly, helpful and always smiling.

Don't pay UK taxes fully - dodgy profit switches.

Now I know it's early but there was a blond women who looked miserable as he'll, not only did she forget to put my cream on top of my hot chocolate she didn't say sorry when I pointed it out........boyfriend troubles what ever,leave it at home and smile for the customer......I'll not be returning. Now I've come back there was 2 really nice staff full of smiles......get rid of the blond one as these do a brilliant job.....

Very cosy on this rainy day. Staff were very polite

Good service, good friendly staff,wet and cold outside but warm and friendly inside

Visited today with grandson, ordered two toasted sandwichs, mine came with a long strand of hair!!!! They did replace but no apology, would of left but grandson was already eating And Joe, a member of staff at, needs to cover his mouth when yawning, doesn't look nice.

Average coffee. Clean and spacious.

Lovely Strawberries & Cream Frostino

just i wish open the café early about 7am

Very good customer service, very cheerful and polite

.it's ok the staff are very good but the building needs a lot of work to make it nice a lots of mould around the tolet not good

I love Costa coffee, but not all the places do nice coffee, as I didn't enjoy mine in here as anywhere else . But nice place to go, if you need the rest after your shopping.

Perfect for a break from work and getting coffee order for the office as a treat that brightens faces on a dull day

Typical Costa. Quick service. Clean. Indoor air conditioned seating. Outdoor seating area. Lots of parking.

Lovely palace and all staff is very friendly

The coffee is, well, Costa coffee (which is very good). The wi-fi is rubbish. But the staff are fantastic -lovely, lovely people who brighten up every day. Give them all a pay rise!!!

1 hour before closing time and staff so eager to shut up shop they threw out all the ice! Although half their menu involves ice! Totally shocking and I wonder if there had been a manager on shift if this would have happened?! The place is extremely expensive as it is so has now lost a regular customer

I tend not to favour Costa but considering this branch is right next to the bigger stores on the road, it's a good place to refuel before going home. Seldom crowded. Highchairs provided. Food selection could be improved but nice to get a babyccino with a little marshmallow!

Nice venue, good coffee, friendly staff

Super location w free parking AND Aldi next door. Hope the flower bed is to be maintained. Super sunny & quite comfy w some outdoor seats.

Why is coffee so expensive but the redeeming factor is that out of the five stores in the Lewes Road complex , Costa does have a toilet!!!

Good service, nice coffee and Bakewell tart. Useful place to have a break once other shopping has been done on the retail park. Seating area light and airy.

Food and drinks are at the normal standard for a Costa outlet, nice outdoor seating and plenty of parking and access points. decent staff and good food selection, although a little small inside.

Not much for vegans, nice new cafe.

Good coffee good service old newspapers!

Very nice hot chocolate but a bit pricey but great service and sweet treats

Had coffee. tasted like coffee.

As always great coffee great service

Understaffed and a manager who doesn't manage. Waited for 10 minutes for two frostinos, after waiting 15 mins in the queue. The customer in front got her coffees and while they got cold, was waiting on a croissant and soup. The soup was heated up and left then had to be reheated. Just careless and badly managed. Toilets were dirty and not maintained. Our tomato and cheese toastie was cut with a knife that was used for ham. As soon as it gets busy, hygiene standards go out the window.

Just order coffee they done twice both time did it wrong, disappointed.

Fairly standard Costa, though the service time was slow even by their lax norms. And when they get the order wrong between till & cup it does make you wonder!!!

As far as chain coffee-shops are concerned this is a good one. Staff are always friendly and happy to let you work for a couple of hours nursing a small cappuccino. Usually busy but rarely overcrowded.

Very kind and excelent service! The barrista girls focused for us totaly! The coffees were big and very tasty! The croissant was fressh tasty. The place is very friendly and familier! Excelent place!

The place is cosy and pleasant but the service is ever so slow! Once you get your hot drink, if you purchased any food it'll bestone cold. Very slow service.

The usual good coffee and nice staff!

Very warm environment, lovely to grab a coffee and do work.

Gingerbread chocolate and log roll

It is sited in a good place next to Aldi and Hobbycraft so it completes an afternoon out to have a coffee after x 😁 😄

Your shop was a mess .x every table dirty

Costa’s normally really amazing with customer service and staff training. Sadly at this Costa the female blonde manager is incredibly rude! No customer service skills what so ever. Her attitude was revolting. Surely the manager should be happy to help all customers and have good product knowledge. All the other staff were very pleasant as always. Tip for this manager - read - 5* service by Michael Heppell