Costa Coffee in Rother

The staff are so rude I was standing there waiting for my drink today and the lady behind the counter was moaning about living here and saying the water and the food are terrible. Quite loudly - how rude. If she doesn’t want to live and work I t his country perhaps she could give the job to my son who lives locally and would like a job. Disgusting behaviour Costa!!!!!

In old bank? In Battle High Street convenient for Battle Abbey. Good coffee. Cool and quiet. Helpful staff

beautiful coffee great conditioning been fixed

I had a coffee and a cake food ok but found it expensive the building is spacious but dreary in my opinion bit dark...can't say much else about this branch as my first time in this one parking not easy here not sure if access for disabled.

Very dark on the building in battle.no atmosphere at all.no one else in the cafe a few came in after.

Great Costa café. Friendly staff and fast service. Prices were absurdly high here though.

Very poor service. I was ignored by the two behind the counter. I was eventually served unlike the couple who came in after me who left without being spoken too. I won't be going back

OK costa not very busy when we went in

Food is rubbish but decent coffees ☕️

Unfortunately the oven wasn’t working, but not the girls fault! She was working alone during the day in half term which I thought was strange - but she did her best!! Be aware that there is no phone signal, so using your points/ rewards/ costa card is tricky if you’ve not signed up for the WiFi account. Otherwise, clean and friendly costa.

I had a black Americano, it was a very fast extraction, the coffee was very weak. The cappuccino ended up like shaving foam, barista looked inexperienced 😕 Only 1 good coffee shop found in this area so far.

Set inside what looks like an old bank. I was just passing.

Met my daughter there it was great!

Friendly helpful staff. They kindly brought the lattes over. I think they saw my white stick. Thank you.

Nice Costa coffee shop staff were very friendly and helpful

Came in here for a tea and to use the toilet (not in that order). Louis and Elisabeth gave great service and are a credit to Costa.

It’s a Costa. They serve Costa coffee and Costa cakes. You knows what you knows!

Abit drab looking Loos in a mess But great coffee

No ice today on a warm day. Underwhelming service.

Was served by a young boy will and girl elizabeth who made my drink, both staff were lovely and made an effort to have a chat with me while i waited for my drink , i definitely received service with a smile and will be returning thank you will and elizabeth !

where i do start. ordered our drinks and the barista elizabeth was on her phone. asumes that her other colleague was going to do the job for her, so she decided to use some atrocious language in front of school students. the drink took 10 minutes to make as she went round the back and shouted at her colleague for not doing her job for her. 1/10 service

Being an older type Costa. Probably was a bank before it became a cafe. Coffee was good but a little disappointed there was no toast

Standard Cost a with the usual range of coffee.. Free Wifi. Located in a former bank, providing a comfortable and relaxing atmosphere. Helpful and friendly staff. Located on the main street.

Popped in to have lunch with my daughter. We are both vegan and never usually have any problems with finding something vegan to select. So disappointed, there were no vegan food options at all. No vegan toastie, No vegan cakes. We ordered 2 drinks to take away and went over the road to get a meal deal from co op. Very Disappointed and we won't be returning to this branch, will stick to the one in Bexhill Road St Leonards which always has a bigger food selection and good vegan options too. Also the place looked very dull and dark inside as very few windows. Was much bigger and a much nicer environment when it was situated a few doors along. It seems like since moving to this new premises it has been down graded to a small dark space with very small food selection. I guess there are so many other tea rooms/ cafes in Battle now it probably doesn't get much custom now.

Consistently bad service. My daughter has clubs in Battle at 5pm on a couple of days a week. Every time without fail I go into this Costa, they have started shutting the cafe down by 5pm. They never have an oven to heat up their food, as it’s already been shut down & cleaned (which always makes me think how early they stop serving food) or they don’t have ice for chilled drinks. The staff often act inconvenienced when you walk in after 5. On my last visit, there were 2 staff behind the counter. One was serving lady in front of me. The second just stood & watched, only interacting to tell me they weren’t doing food & were closing after we left. Bad service once or twice, I can understand. But it’s every time I try, which is unfortunate as I love Costa. In future, I’ll try the little pub over the road.

Small Costa with not a lot of indoor seating. There is also a very limited selection of sandwiches and cakes - far less than most other Costa's I have been too. The staff were friendly enough, but the dark and dingy interior of this one made for a rather unwelcoming place to stop. Such a shame as am a big fan of Costa Coffee normally.

Bad service The guy's behind the counter had no enthusiasm at all Must say how clean it was inside and the toilets too

We popped in for coffee and cake, BUT! This Costa is not dog friendly, so we had to go over the road to Bonneys who were great.

I went there between jobs. The service was good and the quality of the drink, in my opinion, was as good as it should be. December, 5° outside and the door was wide open so it was freezing. Not cozy at all. The wall sockets were not switched on and I couldn't plug in my laptop. The manager was on a table in the middle of the coffee shop and was working. He was hiring over the phone. I don't know if this is good or bad. If there was Starbucks or Nero I would have preferred going there.

You will see my previous review from May when I was at premises. Six months on - this has def slipped back . Staff have changed many times since then . That can’t be helped - I get that , and they are mostly pleasant and helpful. But never seems to be enough staff . Inspite of the tie up with M&S , the counter selection is appalling- no other word for it . Choice of Brie and cranberry / ham and cheese toastie and one miserable sausage bap at 2.00pm in the afternoon is pathetic. I go there because you make the best hot chocolate- but I no longer waste time deliberating over food when there is a good baker down the road .

Didn't have food coffee lovely.

Slow, disappointing service as they are clearly understaffed. Very limited range of sandwiches and cakes. Ordered a Terry's Chocolate Orange hot chocolate as a rare treat, but they had no chocolates for any of their festive drinks. However, they only tell you that after taking your money. Drink served in a take-away cup as I wasn't asked if I was drinking in, which I'd intended to. Tables dirty and shop has no atmosphere.

An OK Costa. Short staffed so the service was slow. Quite dark inside. There are better coffee shops in Battle.

Nice to find a Costa that had friendly staff that were chatty and friendly

Iv used this costa passed 3 years and its just got worse. The shop is dirty, the tables still have dirt on and drink mess from day before. Staff hand hygiene is not good they don't wash there hands when they come on shift after handling money or before handling food. The toilets are dirty overflowing bins very dirty toilets. One toilets been out of order for months. Drinks never taste the same . Staff are more interested in there phones then doing there job.

Sadly this costa shop really let's costa down. Very very limited range despite displaying all the range. No marks sandwiches at a lunch time! I was 1 of 3 unhappy customers waiting to be served. Slow is an understatement. It is utterly ridiculous the length of time it takes to place an order and get your order. Please costa don't let this store continue to drag your reputation down. This is not the first time we have had the same experience here each time we hope that it was a one off but unfortunately not.

Very slow service. Cakes very expensive and tastes not very nice.

Good service, friendly staff clean and tidy and the coffee was perfect, next time I'm in Battle, I will definitely go there again.

Standard costa. Teething issues with using a voucher I had which did not scan, meaning I didn't get free drink. Sizeable inside

This is infinitely better than a few weeks back . Served by a true professional looking and friendly barista who made the best hot chocolate I have ever had . It was well stocked and clean and clear of mess . Credit where it’s due : a very good experience and as I have returned a couple of times since - this top rate service has been maintained.

Excellent !!.. the new guys Gino and Paul are exceptionally good.. but tbh So are the rest of the team ! .. huge improvements over the last few weeks... plenty of stock, good staff, much cleaner the ever before..pleasant environment and the best coffee in Battle in my opinion ! Keep up the good work 👏 Tony.

This branch has the feel of being the premises of an old bank. The windows are set very high on the walls with the result being that you cannot see outside. I would imagine that it is a very cosy place during Winter, but I have to say that without a view of the street outise I found it a little oppressive. On the plus side the staff were really helpful and courteous, the coffee was great as you would expect, and the food we ordered, a pannini and a toasted sandwich, were really very good. I would go back, even though I can't see outside!

Super friendly staff ! Had a great chat with them, and my drink was great- would definitely recommend white hot choc. :))

Depends on which staff you get - have had 2 very different experiences in last two weeks! Once, huge queue as both members of staff prepared one single order so I must have waited over 10minutes - staff seemingly oblivious. Second time different staff, much more efficient and friendly. Will go back but if it's the first two staff members will just walk back out I think!

Popped in today for a coffee around 11am. Coffee was ok, but the state of the place was terrible. Dirty uncleared tables, no hand sanitizer, no muffin of my choice, two board staff, with no interest in the customers or the environment. The place, staff and service really needs a good shake up. Disgusting.

Popped in for a coffee and sandwich. Lovely old building that was a bank but inside was dark and dismal, dirty and scruffy. The choice of food was very lacking compared to other branches, no cakes or slices in the display. cabinet and it was inky early afternoon. The 2 baristas looked bored and although one did clean a machine for a little while the rest of the time they were standing around on their phones. The safety screens were particularly filthy and the toilet looked like someone had mopped the floor recently but the actual toilet was disgusting.

Dirty seating areas even though there were few customers. Overpriced.

Very nice nice staff nice welcome no waiting clean toilets what else can I ask for

What a disgrace. I popped in at 3:45pm today, and all there was on offer was a few brownies and some tiffin. The girl behind the counter was on her phone, I politely asked for some tiffin and a flat white. The tiffin was given to me in a bag, she didn’t ask if I was eating in or out and the coffee came in a take-out cup (this happened on my previous visit when I was told that as they were near to closing they didn’t want to do the washing up!!). Today it was a whole 1 hour and 15 minutes before closing! The seating area looks very uninviting and the mirror, photo attached, next to my table was filthy. As a company you should be extremely ashamed of the Battle branch and its staff and I would suggest you ‘shape up or ship out’! I certainly won’t be returning!

Staff forget your orders. Warm coffee. Need to be more friendly

Needs a good clean, food and coffee ok service poor.

Took my grandson for a hot chocolate they had run out and the venue was very cold.

Asked from small charged for bigger. Cups not as compared to the size of cup.

Wow, what a dive, no food, no mocha, all tables full of someone else's nasty theres only 3 customers but looks like it's had 100s today which I doubt, really Costa what the hec shut this store down giving you a terrible nane

Chaotic here today. Busy but insufficient staff. Customers having to clear tables. No tables sanitised during my visit. Ate in but had to have coffee in takeaway cup as they had no time to wash up so a very cardboard taste to the coffee.

I have visited many Costa Coffee bars over the years as my husband is a Whitbread shareholder and we liked to support the company. I’m not sure what’s happened Since Coca Cola took them over but our visit today to the Costa in Battle was dreadful. A beautiful old building on the High street but once inside absolutely no atmosphere, dirty tables, not good coffee and a few days old Danish pastry! And don’t even get me started on the state of the loos - disgusting.! In fact it was no surprise there were only two other people in there. Im so sad that I have to write this but something seriously needs to be done.

Great location on the High Street. Beautiful building. Coffee tasted alright. The service really needs improvement though.

A typical Costa. Reasonable coffee, rubbish hot chocolate, friendly staff. If you want safe, go here, if you want to try something different and support local businesses, then go elswhere.

Pop into Costa at least once a week (sometimes more during lockdown). The staff are always friendly and efficient. They have remained open throughout lockdown, which has been very much appreciated.

while we were doing the tourist thing in Battle we decided to have a costa.took a bit of time getting it and to be served sugar and stirrer with a pair of tongs was a bit over the top but we did not go there for the surroundings but for the coffee.sat down in the square and enjoyed our coffee in the sun .

Not the best experience. Took a while to get served. As a lone customer, I got frustrated that groups who came in after me sent 1 person to sit at a table, and the other queued behind me. As a result, I had to stand up and drink whilst seeing others sitting at empty tables. Finally got a table, and staff walked past a couple of times before clearing it.

Always great service and friendly staff

Despite Covid19, service with a smile and great coffee. A big thank you to all the Staff.

This has become a favourite place to have a coffee and a snack primarily because of the warm welcoming atmosphere created by the fantastic attitude of the staff - top marks for service and nothing is ever too much to ask for and always met with a polite smile!! Well done Costa Battle!!

I love costa and it’s cool this costa has moved into a different building. It’s a nice big building and interior is lovely. When I walked in there was a staff member put the front looking miserable as hell! I was served by a really friendly girl who made a lush flat white. When I was getting my coffee the miserable woman (who I’m guessing is a manager) asked another lady behind the counter if she could have a word. As I was walking out I heard her telling the lady off in the public seating area. Not at all professional. I get super upset whenever I see this happening as it happened to me at a job once and I understand the humiliation. Not cool from my fave coffee chain. Sorry.

I visited this Costa coffee shop today whilst visiting Battle Abbey but what a disappointment as all the young ladies behind the counter wanted to do was chat with each other & it showed in how I was coldly served, I ordered a flat white then was told I couldn't pay by card as they only take cash, I got some money out then was told to check in, I couldn't understand what she was saying & was thrown a book & pen, then walked off, when my drink was eventually made it was almost cold & almost white, NO COFFEE TASTE whatsoever, an absolute waste of money as I needed a caffeine kick not something I would put on my breakfast, dirty tables everywhere plus the floor needed a good sweep!!What has happened to the quality in Costa coffee shops in recent times, as my last visit was to Marlborough which I didn't think could get any worse, this was once my favourite coffee chain.

My friend and I were greeted but the most hostile person whom I take was the manger.Not only was she rude but to walk around inside the cafe not wearing her mask showing a total disregard for her customers safety I find inexcusable.We will definitely not be visiting Costa Battle again.

Used to go into the old Costa in Battle. They have moved into the old Nat West Bank. Can’t see why because it is so much smaller. The service was terrible, tables close together. Nearly every table had the remnants of previous customers on them. They are supposed to be sanitised between every customer. Nobody cared about track and trace. I thought it was supposed to be table service now, instead they shouted out when your order was ready. I have to stress that there were only 2 staff in there so it wasn’t their fault. They should have closed because COVID regulations were not being followed.

I visited this Costa coffee shop today whilst visiting Battle Abbey but what a disappointment as all the young ladies behind the counter wanted to do was chat with each other & it showed in how I was coldly served, I ordered a flat white then was told I couldn't pay by card as they only take cash, I got some money out then was told to check in, I couldn't understand what she was saying & was thrown a book & pen, then walked off, when my drink was eventually made it was almost cold & almost white, NO COFFEE TASTE whatsoever, an absolute waste of money as I needed a caffeine kick not something I would put on my breakfast, dirty tables everywhere plus the floor needed a good sweep!! What has happened to the quality in Costa coffee shops in recent times, as my last visit was to Marlborough which I didn't think could get any worse, this was once my favourite coffee chain.

Visited Costa coffee in Battle today, and had a pleasant time. They are clearly making a big effort, and I can find no fault. My flat white was great, and the staff were friendly and welcoming.

Great perfect coffee please open again soon can't can't wait to get some proper coffee

Poor staff, always messing up orders

The NEW Costa Coffee in Battle is in the old NatWest building... Really like it! And the team are lovely... Well done, I know there was a lot of hard work that went in to the move!

Extremely friendly and bubbly staff, nice to walk into a coffee shop and see such happy employees who seems like they really enjoy where they work. Flat white was pretty too. Spotless and efficient environment

Lovely little costa excellent, considerate and very polite staff. The young lady who manages the store is a little ray sunshine on a bad day who can always put a smile on your face and offer her time when needed. Overall great costa looking forward to the new store opening a few doors down shortly ;)

Great place for a high speedy hot chocolate.

Great coffee shop. Nice vibe, great coffee and friendly staff.

I visited Costa Coffee in Battle high street today. This was a treat for my grandchildren as they wanted a hot chocolate. I would not recommend this place to anyone! The service was poor! Staff rude they did not say please or thanks you once during the time we were there. Very very expensive and the place is absolutely filthy!!! Save your money make your money, buy a tub of hot, chocolate, a tin of squirty cream and a bag of marshmallows and save yourself £24.25.

Costa has improved over the last 6 month. It looks like it had a problem with getting staff to stay. Had a very nice large hot chocolate with whipped cream on top.

Service is so slow, if you've got an hour to spare to get coffee then ok

Used to be very good but things have changed. About 4 weeks ago they seem to have cut the staff and no longer bring your order to the table. Consequently there is often a long queue at the counter of people waiting for their order and others waiting to order. Tables are not being cleared as promptly, we have even had to clear a table for ourselves. I have complained twice to the company and not even had the courtesy of an acknowledgment.

Having been to Costa in Battle plenty of times, I've always considered it the nicest Costa I have ever been in. My opinion was further confirmed when my 10 year old grandson said to me, as we walked home after a lovely experience 'Nana, those people must really like working there, they're really nice'. That sums it up. Nice, genuine, cheerful helpful staff, not to mention the yumminess of the food and beverages. Thank you guys, for a lovely Nana/grandson experience today. xx

Went in on bonfire night, probably their busiest night of the year, yet the three members of staff working there on the night were extremely efficient, polite and welcoming - was pleasantly surprised!

Where to start, 5 staff working but only 2 on counter, 1 of which a trainee. Hmmm see where this is going. A large order but quite simple request all food to come together as a mac n cheese in the order. Coffees ready no food. Flat whites pretty but grounds in all 4 cups. Staff making cat spitting noises in the kitchen directly aimed at us. If this is your standard in Battle then go to the Tea rooms just up the high street. Totally unimpressed.

Go to this costa regularly with the kids. Mini hot chocolates are perfect for the little ones. The girls behind the bar always smiling and asking how my days been which I find sweet. Really nice to go somewhere with such a clean toilet too. Love the drinks and the staff

Came with my family about year ago, the men working seemed moody and store wasn’t the cleanest. But popped in today to meet friends and the turn around is amazing! The girls were so bubbly and sweet. One girl just made me laugh the whole time it was great. Place was sparkling and saw a younger girl cleaning doors and their frames which I haven’t seen in a cafe before which was nice. I go in regularly now and the girls know my order without me having to say a word. Overall really nice and definitely would recommend to others

Filthiest Costa in the UK? Must be in the Top 5 dirtiest Costa stores in the country. Staff were friendly enough but incredibly slow. The coffee station was a mess and replacement milk bags were thrown on the floor. Franchisee needs some oversight here.

Lovely coffee, great service and brilliant staff

Stood and waited to be served while the staff were stood chatting together at the counter and didn’t even acknowledge us. Just looked over their shoulder at us and looked away again. After standing for around 5 minutes we decided to leave. Unfortunately always receive appalling customer service when visiting this costa, never clean, staff are always standing around talking about inappropriate subjects and using bad language in front of customers. Manager shows lack of care as she is usually the main person standing around talking very loudly. Overall a terrible atmosphere and team working here, definitely would not recommend! Urgent staff changes needed!!

Friendly staff, keen to serve after 5pm, which none of the other coffee shops in Battle offered.

Being tourists from London we did the biggest tourist thing you could do and got lost. Luckily we remembered our way back to the high street, We saw a costa and headed straight there. As soon as we walked up to the counter me and my partner was greeted by a lovely blonde lady who had an amazing bubbly spirit and lifted our moods completely. She was very helpful when it came down to ordering and is definitely the type of person you need in London’s busy coffee/cafè shops. Really made our Wednesday afternoon.

Fantastic service and excellent choice of cakes and coffee

Used to be good but now terrible. You would expect to at least get the drink you ordered. Flat White had more milk and less coffee than a Latte. They don't partake in the meal deal for some reason. I arrived at 16.15 and staff were already packing up and mopping the floor when they don't close until 17.30! Why bother staying open. Not conducive to a relaxing experience, even if you could get the coffee you wanted, its more like sitting in a cleaning cupboard out of hours! Id go to Costa in Tesco Bexhill. Superb coffee every time. Stick to this if you don't really care what coffee you drink. Shame as used to be 50/50. Also Wi-Fi is terrible.

This Costa has the friendliest staff I've encountered in a coffee shop in a long time! Really friendly and great service. The cafe itself could do with a refurb as its a bit tired but you'll get the coffee you expect 👍

Must have arrived at wrong time. Despite being quiet with few customers almost all free tables had cups and plates on them which needed clearing. Branch looked tatty and I've been here before. Will be thinking twice next time.

Always good service and polite baristas.

Always welcoming, staff know our drinks.xx

Good place for meetings as usual.... and staffs really friendly and polite .

Worst Costa I've been in. Asked for extra hot, it was barely warm. Asked for replacement which wasn't much better. In need of revamp. Toilet dirty. Will not be going again

Thank god there was a Costa in Battle it seems hard to find a good coffee shop in East Sussex.