Costa Coffee in Rother

We were an extended family of ten.We are regulars as we live nearby and in the past have generally been satisfied but unfortunately things did not go well today. We ordered drinks but they took half an hour to arrive. The meal choices had been given some time previously giving the names of who was ordering what but clearly the staff were totally unaware.They arrived with two starters but didn’t know who they were for.We had to struggle to remember what we had chosen weeks ago.Then another two arrived.Eventually there were still two starters outstanding but the time they arrived everyone else had finished.Exactly the same happened with the main courses and the wine that was supposed to go with the mains was so late in coming that we rejected it as no longer required.My main of salmon was very poor as it was fishy,overcooked and dry.This service shambles was repeated with the desserts. We complained to the manager who cancelled the service charge on the bill and reduced the drinks prices by 50% but this did not compensate for the disappointment on a special occasion. We like to come to this hotel but the quality of the food and service has to improve and they must recognise that patrons on the same table must all receive their food at the same time.This is fundamental restaurant procedure. We have already previously booked for New Year’s Eve so this is going to be make or break as to whether we and all our friends and acquaintances maintain their custom at this hotel.

Very nice lunch ,good service and nice atmosphere, not too crowded.

I don't want to give a bad review to a family owned restaurant. But there was so much wrong with this place that is easily fixed. The staff were more interested in chatting amongst themselves than serving and while we were there there were 2 tables full of dirty plates and cups that stayed that way the entire time while the staff enjoyed chatting. If I am eating in with sandwiches and a salad I don't really want to eat out of takeaway containers, the least that can be done is to put it on or give us plates. The food offering is mediocre at best and nothing of any substance that is hot. It is like no real thought has been put into what is being offered, for example soggy croutons with salad, basic would not be difficult to offer soups etc. Overall pretty poor TBH

It's been shut down by Environmental Agency as rats everywhere, and dogs roaming in and out of the kitchen

Loved it - quality proper old pub, full of character and probably characters