West Pier Tea Room in Brighton and Hove

Great views of the beach but tables filthy and the croissants are stale. Dirty cups and plates everywhere

The worst espresso martin I've ever had the misfortune to attempt to drink, satq dirty table. Shame they are relying on their location.

Avoid. Great location but let down by poor service and very poor food. Fish and chips, a cold greasy mess. Mushy peas - disgusting. Caesar salad, bland consisting of 4 ingredients. There are plenty of other better places to eat in town so avoid this place completely.

Slow, slow, slow. How long should it take to make a tea and a coffee. Still waiting. The place is half empty but still waiting.

The Orange Woman with the poor disposition sucks all the fun out of the upstairs cafe. I felt guilty for saying good morning 🙁

Went here last nigh while waiting for our trip on the i360. Had to queue for best part of 10 minutes to order drinks. At the time of the order I questioned the bill as seemed a bit steep and I was reasured that the bill was correct for the two drinks and crisps I had ordered. just over 10 minutes later our drinks arrived to our table and an extra drink of some kind of spirit arrived. I explained that I had not ordered it and the waitress was good enough to refund it, this explained why it was more expensive than i had thought. Not sure I would order food from here, the bar was filthy, covered in spilt coffee and drinks, there were piles of glasses waiting to be washed and the tables outside were not much cleaner - so this put me off ordering food. The staff were nice and friendly, evidently very busy. Still surpisred how that chap I ordered with managed to add an extra drink! Sadly, we would not go back here

Ordered food & drinks at 1400. I asked how long food would take and was told 20-30mins. Food took 50 mins. Drinks took 30 mins. This was an unacceptable wait. There was plenty of time to observe other customers complaining about the wait, waiting staff wandering about with orders that they couldn’t match with customers and families getting their food at different times. Food was okay, nothing special. Best thing was basking in the lovely sunshine, but they can’t take credit for that!

Booked Mother's Day deal with a trip on the i360. We had a table for four but only 3 seats were available. We were given incorrect menus. Drinks and food took a long time to arrive. They just kept getting things wrong and it was so disorganised. We weren't the only ones - tables around us suffered the same issues. Still, I suppose the manager was focused on ensuring people's pets were looked after but shame about their owners orders. Avoid this place if you don't want to be disappointed.

We arrived at 4pm and was hoping for a hot drink during the cold day. When I went to the bar area to order, the lady who seemed to be the manager said is it for hot drinks, so I said yes. She then said sorry we are not serving hot drinks. I asked why, and she said we are closing in 1 hours time, and preparing the clean/pack the machines. You have 1 hour left of your serving customers. Anyway, I went to the tickets area for my trip up the i360. I asked staff there is the restaurant/bar still serving. They both said yes, it should be, and went off to check. They came back saying, yes so they are not serving and then gave the best response to me - they stop serving when they feel like it. Thankfully, I was able to get a hot drink just before going into the i360 donut, however I am not impressed at the lack of customer service, the attitude and "vague" fake responses.

Similar pattern to reading many other reviews in that we ordered 3 drinks and 3 food orders. When the four drinks came over we knew there was an issue and we had been overcharged for a large glass of wine, which in fairness was immediately refunded. After 35 minutes we noticed tables near us who ordered after us had received their food orders. Polite enquiry identified our order had been missed in the kitchen and would be made immediately. The food of fish finger sandwiches and Cajun wrap were fine. No issue with the food. We were all offered a complimentary drink for the error so the second glass of wine came back without being charged this time!! If the front of house management had any awareness skills they would realise which tables had been sitting for an extended period without food on the table. It's a tourist trap for sure and having visited many other restaurants in Brighton we will not return.....

Beautiful view, clean toilets and that’s about it. Ordered breakfast which was utterly disgusting. Plastic, dry scrambled eggs, sourdough toast that was clearly white toasted bread and a pitiful amount of smoked salmon. Coffee served in a chipped mug.

Went in for a drink and snack, as parents had been in previously last summer and enjoyed it. The atmosphere is very strange as there’s no music at all so just feels awkward in a sense. The table was filthy when we arrived asked if it could be cleaned for the lad to bring a dry blue paper towel and sweep the crumbs basically onto the floor, no spray applied nothing, bits of food not cleaned off the floor. We ordered our drinks and fries at the counter then watched as a young lad and older lady which I assume was the manager ignored serving these drinks to us along with another 4 tables. After watching them ignore them for 5-10 minutes we went got them instead, the bar tender looked embarrassed at this. The staff overall look miserable never smiling. The lady I presume is the manager looked unprofessional compared to the lads who looked smarter in a uniform and only seemed to do any work when any senior management was around. This place could be amazing if they sorted the customer service skills out and staff acted like they care abit more

Very disappointing food £16. Scampi consisted of some sort of fish but not scampi I know of. Food piled on top of small bit of mushy peas. Not to be recommended. No flavour to fish.

Had Buddha bowls by the sea. Grey view below the i360 and good service Simple clean food “done” well We enjoyed the time and wound return

Amazing breakfast! We had a charity event in the morning followed by breakfast 20 of us all at once and cannot fault anything . Service was quick and efficient . Food was perfect not one person complained . Totally recommend

Upstairs terrace. This place clearly doesn’t care about repeat custom, relying on a steady stream of tourists to fill the tables. The service is terrible, rude and indifferent. The food is shoddily prepared without any care and attention. One of my party had intolerance to...

We ordered two fish and chips, one burger and 3 soft drinks. When we asked about our food we got the answer that the restaurant was busy with many orders (it was very slow when we came in but then increased). After 50 minutes wait...

Dropped in there with my partner on New Year bank holiday just for a couple of coffees. After sitting at the table for a good 10 to 15 minutes and nobody coming to take our order, we managed to get the attention of a member...

Great location. Young, agreeable and useless staff. Slow service, for 1 main and 2 drinks. Had to ask for straw, glass and napkins. Hopeless

Went in to a few hot drinks and pastries whilst passing on a walk. The positive is the pastries were lovely. But it took 45minutes for the cups of tea and coffees to arrive, had to ask multiple times and they got the order wrong....

We booked the i360 and lunch deal which was great value. We finished the i360 after getting engaged at the top and the staff were so excited and generous when we came into the restaurant, they gave us 2 glasses of fizz to celebrate! The...

So disappointed. Birthday lunch after 360 tower trip for our daughter. Service: Awful. dirty table, no serviettes, no drinks, didn't come over until we asked Food: Overpriced. Cod was pre-frozen cheap no taste and burnt - did not eat! scampi presented like a child's meal...

Stopped for a coffee to kill time before heading out of Brighton. Nice coffee and cakes looked excellent but remained unsampled as had just eaten breakfast.

We did the fly & dine deal which we felt was good value . We went up the i360 first which was great then walked straight through to the lovely airy restaurant with great Seaview’s. The staff were lovely, friendly & efficient. We both had...

We came to the West Beach Bar for a drink before going up the British Airways i360 Tower. Nice atmosphere, friendly service, excellent iced chai latte and iced mocha.

Fantastic place it is wonderful. drinks are nice I really would recommend white wine it’s 21 pounds which I would say is a deal

We stopped her for breakfast on Wednesday morning. They service breakfast until midday before they switch over to the lunchtime menu. Both of us thoroughly enjoyed our food, washed down with a nice cold cider (it was almost lunchtime). Perfectly situated, right on the beach,...

Came here with some friends after the i360 experience, Lovely selection of food, service attentive, would recommend.

Fantastic beach bar to visit. Loved the fish finger sandwich & the wine. The food was delicious & tasty. The staff were friendly & professional. The views & ambiance are wonderful This place is a must for a visit, not to be missed. Thanks for...

Served by a very rude old lady barked no cash! The drinks arrived in dirty glasses when this was pointed out she did not take kindly to it throwing the plastic glass and reluctantly poring another, the other staff appeared nice and welcoming, will definitely...

This place is an absolute disgrace, 20 mins to bring a few shift drinks, tried to charge us £8 for 4 glasses of small soda water, rubbish attitude from staff, avoid

Really didn't live up to the rather nice menu. Bits were OK- halloumi fries and chilli dip and pork belly bits were good. The mains (with the exception of the brisket burger) weren't up to the billing or the price. Macaroni cheese exceptionally bland and...

Such a shame this place is so badly run as it would have been lovely to have stayed longer but many things made us leave. The toilets are through a gift shop, which seems odd and when you get to them they are messy and...

Decent food, drinks srved well. Fair price. Bit noisy outside but sheltered from wind. Staff young and enthusiastic

Absolutely awful service, rude, so many other places that are better. Simply not busy and sparkling water takes 15 mins to sort. Unbelievably rude staff

AVOID at all costs !!!! The food here is dire dire dire and soooooo over priced. Cold tasteless food, plastic glasses watered down wine. The only thing worse than the food is the service, bored and resentful waiting staff grunting at you. They couldn’t even...

Went here as part of our 360 flight and dine To start we were told it was a 30 minute wait for food but it was a lovely day and everywhere was busyso we duly ordered To start we ordered 2 halves of larger and...

I choose the Buddha Bowl with Salmon and I have to say it was delicious. Well presented and I was very satisfied.

Went for Sunday lunch and their Sunday lunch as advertised is not available. Not very busy but waited more than 10 minutes before someone took our order. They kept getting everything wrong. Once you order your food and drinks you are asked to pay in...

Great location on the beach front, overlooking the old pier. Lovely but inexperienced staff…. Service definitely needs some work!

Lovely afternoon tea with my wife, the brisket sliders were a lovely surprise and a great alternative to finger sandwiches. the scones were the right size and the choice of deserts pleased us both.

My wife and I both had a small fish and chips: just awful, the fish was tough and covered in a hard crust of breadcrumbs. We got a refund but thought it only kind to warn potential diners.

We had coffee twice at the West Beach and it was excellent. We also had paninis which were nice We initially had a bit of a problem with the charges. Credit to the two people we spoke to who were very responsive in sorting it...

This was booked with a visit to the I360. We thought it would be nice to have a bit of lunch after viewing Brighton from the I360. The staff friendly and made you feel welcome. We had the starter of smoked salmon horse radish mousse...

We went here on a fly and dine package from the British Airways i360 Viewing Tower. We had a Sunday roast and ate outside due to the unusually warm weather! The food was really good and the waiting staff were polite and attentive. I would...

Great location but was very disappointed with the staff who were unfriendly and not helpful. We got told we could not have any olive oil as that they had run because of the Spanish drivers being on strike??? We were asked to pay for our...

Great service, we visited for a drink and were served by Harley, she was so polite and friendly There was a mishap with a drink and she instantly corrected the problem. She is a credit to your bar :)

Harley served me and was very welcoming and friendly. Fast and attentive service, good food and nice views. I'll return again!

A really nice location, but very disappointed to be served by someone who was continuously coughing today, with a counter open on the servers side this did not leave me with a great deal of confidence. Perhaps wear a mask if you need to cough...

Nice spot on the seafront however completely let down by the awful customer service. Slow, unhelpful and unfriendly. Paid for a starter that we didn’t get and double charged a service charge for ordering more drinks while we were eating our meals.

The location of this restaurant is great, it’s right on the beach and next to the I360. However the service really let the place down. We were waiting at the outside entrance for about 10 mins (by a sign saying ‘please wait here to be...

Nice food , lovely setting but has become a little expensive, we were charged a service charge each time we ordered a drink as you have to pay as you go along, service should be optional. A more varied menu needed setting , staff were...

We went out for a coffee with my friends to the seafront, we were at the flour pot waiting in the queue with at least 20 people in front of us, that`s when one of us had looked up to the terrace by the i360...

Due to it being Mother's day, an we just walked in we were very grateful to get a table. The menu was set as a mother's day Sunday Lunch. I'm a very fussy eater but the Sunday lunch was amazing. We had a bit of...

We visited on 27 February for the Sunday roast, which was a big mistake. The restaurant itself resembles a doctor's waiting room and it was absolutely filthy. The floor was just covered in food and hadn't been cleaned for a while. There were loads of...

Never ever have I been to a restaurant where I’ve ordered food and drink and on bringing the drinks asked to settle the whole bill. Now I know why because the food was so awful we may well have just upped and left. Ordered brisket...

We regularly visit Brighton West Beach cafe bar & Kitchen. Ordered lots of options from the menu and recently had a brilliant Sunday Lunch. Unfortunately the burgers, brisket & Vegan ordered last week were a real let down. Brisket too sloppy and a vegan tasteless...

On a lovely January day, sat outside. Our orders were taken promptly and food and drink arrived in good time. I had the vegan main (I'm not, but it was lovely), husband had the fish and chips which he found excellent.

We visited for a coffee and cake and were shown to a table that was filthy and we had to ask for it to be cleaned with food everywhere and crisps underfoot. We then waited to be served but after over 10 minutes with no...

we visited on 11th December and had the breakfast with Santa package. The breakfast was sloppy no choices just the full English with scrambled eggs and unlimited warm cheap orange juice. We were waiting for toast, as one would assume this goes with breakfast -...

We reserved a table so they knew we were coming. In spite of this the table was dirty when we arrived. It wasn't wiped and in fact there was a long hair on the table. The table number card had a brown sauce smear on...

I’ve had yet another great meal here. The waiter Chris was wonderful and very welcoming. Started with the buffalo cauliflower wings and had a Buddha bowl and vegan burger for mains. Great vegetarian friendly options and incredible views from inside the restaurant. Have to say...

We came to visit here after buying the i360 2 course package to include food, thinking it would be a treat. The service was abysmal, no one greeted us as we arrived and we were left for long periods of time without having ordered and...

I had a quick meet up with a friend here one morning. There were very few comfortable seats inside. The coffee was nice and there were nice views of Brighton beach. Lovely location but they could make much more of it.

We waited to be seated and were ignored even though they weren’t very busy I kept thinking should we just go somewhere else but it was a nice spot to sit outside for drinks, eventually someone came and took us to a table and he...

After an emotional morning dropping off our son at Uni, we were looking for somewhere to have a light bite and a drink in the sunshine, and the West Beach menu looked ok to us. We queued for a table for just a couple of...

UNPLEASANT EXPERIENCE! Very disappointed and would not recommend purchasing any packages. I bought two BA i360 flight and 2 course lunch packages for my husbands birthday treat for £62.60 total. Despite leaving ahead of time we were late due to an accident on the roads...

Found seats over looking the sea to be told that part wasn’t available as didn’t have enough Staff and were busy...so had to move. When we used the toilet the staff were all standing around the bar area chatting ! Ordered our food and drinks...

Great location with friendly staff The Manager was a gentleman who accommodate us with a friendly welcome. We be back soon Well done for make our stay so enjoyable Richard

Bon bar pour se détendre et écouter la musique d'un DJ. Par contre pas de cocktails, le choix est limité...

We chose to eat here because it was on the beach and we wanted to enjoy the views. That's where the positives end. First of all we ordered two cokes which came as a full plastic cup of ice and a dribble of coke. The...

We tried to have breakfast here this morning, however after a 50 min wait no food had appeared so we just gave up and left in the end... We had a couple of coffees which frankly tasted as if they had emptied the contents of...

Nice friendly staff and had coffees on the decked area outside next to British Airways ……was interesting watching the flight such a shame the coffees were in cardboard cups and weren’t very good anyway!

A number of us had met at the cafe bar after cycling to Brighton and sat on the terrace for panini and coffee. Despite being clearly overwhelmed, the gentleman serving was polite and took our orders without complaint. However, when I went inside to ask...

The service was good and our drinks and meals orders were taken quickly. Thr fish gougons were excellent, tasted good and were crispy & well cooked. The tempura choice was very good and nicely cooked. One of our party had fish & chips, the chips...

Today at Midday I decided to take my family to the seafront for a bite to eat. We were greeted by a very friendly host called Brendon who seated us and told us that the food would take a little while. The food was great...

Food and drink were fine. The waiter Chris was friendly and gave very knowledgeable advice on our choice of beer. Not pushy or over-bearing, but took a real interest in us, and we noticed his attention to the next table and observed an undue delay...

Wonderful food and drink, fantastic service. Would recommend to anybody nearby or passing. Directly next to the i360 also.

POOR SERVICE, AVOID LIKE THE PLAGUE!!! We in here the morning after a hen do and the man on the door turned away a group before and was rude, when it got to us he was stand offish until we told him we had a...

So many times I have fish and chips and WISH they could at least season the fish or the batter. WELLLLL - West Beach does.. but that's the least... Friendly staff, a superb location, fantastic views and GOOD food. For a girlie get away this...

Ten girls visited West Beach yesterday for our friends 60 birthday party. The staff coundn't have been more accomodating and we all had lovely lunch and plenty of fizz of course! Thank you so much for everything you made our day very special!

Just had a great cup of coffee at the West Beach Bar & Kitchen. Service was excellent and both Abraham and Jess were very welcoming and friendly. Brilliant place for a coffee in the sunshine looking over the sea. Will definitely be returning!

The area was clean and open but to be honest was very disappointed. The food seemed basic and the side I ordered came out after my main. Another thing was that you pay £3.25 for a soft drink and they don’t even fill the cup...

So I came here with my family for a lunch. As it looked a great place to rest up from a long walk along the coast. The views are great as it's in such a lovely spot (ref the 2 stars) However, We were about...

Came for a light bite to eat here at around 2pm on a Tuesday Afternoon and we were seated to a table but without any menus. The waiter forgot to give us menus so I had to ask for some. We were at our table...

The location is great but the service is fantastically slow. Lots of people wandering about, no order in terms of service. I had shakshuka which is advertised as having a baked egg (as it normally comes) but it was just a tomato sauce with a...

Just had brunch here after the i360. Nice breakfast and the girls couldn't have been more helpful and friendly nothing too much trouble. Wish I'd taken their names. I think without the great service and beachfront location his would probably be an just an OK...

The food here was lovely, especially the calamari! The staff were really friendly and welcoming, we sat outside which had beautiful views of the sea and beach. A little pricey but we knew this in advance so were able to accommodate for this. would visit...

Service was great however , when ordered cod and ships . It did not look like cod! My partner had 9 bones in his fish and I had 6 in mine! Supervisor didn’t seem to care, the waitress was lovely and very understanding . They...

My husband and I had the most gorgeous breakfast here on such a lovely peaceful morning. The Eggs Benedict was cooked to perfection, with such care and attention, we were really impressed. Chris who served us is so welcoming and such an asset to the...

We visited West Beach because upon first look it looked like a lovely place for a bite to eat, and also due to it being not far from the hotel we were staying at. The food coming out of the kitchen looked very tasty so...

Very miserable member of staff showing customers to table today, no effort shown at all. Long wait to have order taken, staff more interested in chatting to bar tender or one another and not being aware of customers arriving. Even longer wait for food which...

Visited on a very busy Saturday afternoon with my boyfriend. We had a lovely time! The food was delicious and our waitress (I believe her name was Katy!) was very friendly and attentive. Will definitely be back again.

The waiter literally walked me and my two friends out the door when I asked for a table either inside or outside to have coffees today. It was lunchtime but it was barely half full inside. The waiter said they were very busy and started...

My boyfriend and I came here today whilst on holiday here in Brighton. We were served by Amber who was really friendly and attentive. The food was amazing quality for such a good price. Great little spot right by the beach too. We would definitely...

Upon my first visit a few months ago I was kindly greeted by a lovely blonde lady called ‘Julie’. I explained I never knew this place existed and she gave me a short brief of how long its been here. She suggested I look through...

After a 10am trip on the I360, I popped in here for a coffee and a crab and egg muffin. Plenty of staff but it took 25 minutes for the coffee and 35 for the food.

Awful. Took 50 minutes for 2 pre made paninis and some squid. Table served at same time had eaten and paid before we got food. Lots of menu not available. No Brie in bacon and Brie panini. Kids meal came last. Said they would take...

The maitre d' did not have notification of my online booking. I was offered a table between two dogs and next to the singer. The cod was very dry and resembled a Birdseye frozen portion. The mushy peas were hidden under the chips. The manager...

Do not waste your time or money. We ordered a bottle of wine and 2 glass of a different wine, they didn’t have the first option of either wine and then when they served us the drinks the glasses were filthy, I asked for clean...