The best restaurants serving Fast food food in North East

Appalling service. How can it take so long to be served in an empty restaurant? Orders are always wrong too. I shouldn’t have to check my order every time either. It’s not rocket science. I’d accept failings during busy periods but this is all the time.

Called for lunch today. It was mayhem. No seats, but the upstairs and downstairs both closed! It was absolutely ridiculous on a busy day! Had to stand to eat with a Disabled child. Not good.

It would of been nice to get everything i ordered. Having items missing happens far too often and when trying to contact them they either answer and then hang up or don't even bother answering. Poor customer service.

2 women working 1 barely doing anything and moving very slow and the other just walking back and forth around the shop. Waited 15 minutes to be served and just before it was my turn some one else walked in, the lady and the customer obviously knew each other because they started talking, then when it was my turn they just skipped me and went to this women who had just got there. I left without being served and will not be returning in the future. Serve the customers who have been waiting longest as opposed to skipping everyone for your friend. Very unprofessional and very unpleasant atmosphere.

Unable to get a simple order right. Customer service from delivery driver and staff at takeaway was appalling. I would not recommend, life it too short to for the ag ordering from here causes.

amazing service. ordered an xl meal and it was delicious. will definitely return

The food tonight was awful we ended up putting it in the bin it was that bad , this is not the first time as it happens quite often , don’t think I will be going back , may as well throw your money in the bin

Food was fine, however very slow service and you can't get near the counter for the delivery drivers, standing in the way waiting for the delivery orders. 😡

Only problem, they ALWAYS mess up the order....check it

Paid £4.19 for a mcplant, waited for around 20 mins, order never arrived, threw ticket over counter.

Absolutely disgusting!!! Just had an order for family both pizzas burnt to bits I mean black crispy burnt. How they thought it was acceptable blows my mind. This is my 4th order since new opening and been very disappointed every single time. Definitely will not be back to give them my money.

Toilets were disgusting, as well as the actual dining area. Staff member with short hair and braces was very ignorant, asked for some sauces stared right through us and didn’t come back

Myself,wife and 3 young kids went to eat in. WOW I think there was more food on the floor and tables than what was in our order. 4 people behind the counter(1 working and 3 talking). Our table was dirty and it was like a ice rink getting to it because we were standing on chips on the floor,our table was on the left and there was a bin next to it which was overflowing that much of rubbish that people were stacking their empty boxes on top of something else. Obviously with rubbish you get flies so we were eating using one hand while fighting the flies away with the other hand. I think the health inspector needs to have another visit as that hygiene sticker that's in the window is either fake or the last inspector was blind when he give them that many stars. I think we will try another fish shop next time we visit redcar as this one just isn't up to standards when it comes to hygiene. My wife has the photos on her phone.

Worst fish and chips I’ve ever had. Chips weren’t hot and crispy. Fish was fine but batter again not really crispy at all . Only plus point was because the chips were so bad I threw most of them away so saved the calories

Review for Portrack lane (as I can't find where else to post it) I found a sticker in my sub and to make matters worse Deliveroo who I ordered through were unwilling to help.