McDonald's in Middlesbrough

Poor customer service and extreme delay

On multiple occasions, I have encountered significant delays and poor customer service, which have left me disappointed. For example, during my last visit, I had only 15 minutes to get food before an important appointment. Despite ordering a simple sandwich and chips, I waited 23 minutes. I could see my order was ready, but it was not handed to me promptly. When I politely asked a staff member for assistance, I was met with rudeness, which was both unprofessional and upsetting. This was not an isolated incident. On another visit, I waited over 25 minutes with a friend’s child, who began crying due to the long wait. Again, my order was delayed despite being ready, and when it was finally served, some items were missing. Upon raising this issue, I was told replacements were unavailable, even though I had already paid for them. These repeated experiences suggest a lack of care for customers and efficient service at this branch. I have decided to stop visiting this location as I feel undervalued as a customer. I urge you to address these concerns by improving staff training, ensuring prompt service, and fostering a more respectful attitude toward customers. I hope no one else has to face such frustrations in the future.

The staff were rude, and when i ordered my food was freezing cold And I tried to cancel but they didn't let me and the day after I had a really bad stomach and was being sick I think it was off the mc chicken, will not be eating here again!!!!!

food was missing mc chicken chips were half empty and drinks were also half empty I paid for large not small

Over two hours late and STILL not here

My order was made at 12.30 and a driver didn’t get assigned till 1.30 so when my food come it was cold you should not have to wait that long for your food

Food is cold, burger is a mess

The food was freezing we had to re heat it

Got the wrong order, ordered quarter pounder, triple cheeseburger burger and share box of cheese bites, only came with a happy meal, not happy to say the least

Food was lovely and fresh and I enjoyed the muffin without the butter. I didn’t miss it because of the cheese so I think I’d have it like that again. Also the courier was in a car so no spilled coffees!

Delivery time kept on changing, took over an hour and a half to come and arrived cold

The delivery man was so rude and banged on my door as if he was a police man

order is always going to wrong address comes my.way then disappeared to another street hence my.food is always cold

Half the order missing (full meal). If you can’t honour the order at least contact the customer with other options or at the very least refund them so that the customer doesn’t have to chase this.

The quality of their food is okay but if you want to get hot chips or even warm chips it is impossible to get it from McDonald's always freezing cold. Thanks

Waited over a hour for the food, once with delivery it was relatively quick but the food turned up all cold, chips dry and hard so food was not enjoyable.

Drivers every week go to wrong street food absolutely freezing again awful service

Food was lovely and fresh and coffees weren’t spilled because the courier was in a car

food was cold, over an hour and a half of waiting and half of the meal was missing

The food was cold and almost inedible.

Order around 10 mins late missing items food cold

can't get the right items for a simpler order.

driver was perfect thank you xx

You need cup so coffees and tea don’t spill out of cup when you get delivery

Drink was spilt allover my food food was freezing cold had to put it in the bin

Good evening, I ordered 5 Chicken selects and you sent me something else

food was cold had to heat up in air fryer!!

Food was lovely and fresh and it was good that the coffees had not got spilled because the courier was in a car rather than on a bike. Unfortunately i had mistakenly ordered my partner’s muffin with no muffin but he enjoyed it nontheless

my food came cold and I missed the food

Ordered a chicken nuggets meal with fries and cheese bites.. cold chicken nuggets and a fruit bag turned up

Good turned up absolutely freezing

No chips in kids order a half a pouch of chips on the Large meal

Completely Wrong Order arrived.

horrible , ordered happy meal , it did not come , food was freezing , my burger was burnt . just horrible

Food was lovely, hot and fresh and it was great the the courier came in a car so the coffees we ordered had not been spilled.

Food was lovely and fresh. I ordered the mini hash browns which were really cute and made a change

MERDOSO. prima cosa miai dato il MCDONALD'S tutto zuppo di spriat (E IO OAPPAGATO 24) sterline. seconda cosa mancava la roba da mangiare e per finire tutta sta storia ai lasciato tutta la carta del mec fuori casa mia 'MERDOSO'

Is it impossible for McDonalds to deliver HOT food? Every time we order a delivery is arrives stone cold and we live less than a mile from the place. The driver has it in an insulated bag, but it is still cold when it gets here.

Food was just awful and I normally like Mcdonalds I got two cheeseburgers because the fires I've gotten from here are cooked far to long and taste nasty the burgers were burnt and were heard to eat and the cheese tasted like cheap plastic cheese andhalf of it was hanging out the burgers 🤢I didn't eat the rest

Ordered and it took over an hour to arrive, not acceptable

not happy at all my drink has spilled everywhere and cant drink it due to the delivery driver having it sideways

Absolutely freezing cold 20 pound for 2 Big Macs for it to be absolutely freezing shocking

Food: ordered a double Q pounder. Got a single. All food had to be microwaved as cold due to delivery time. Delivery. Why give the option of notes to driver and not actually give them it? After 10mins of him lost the street over, i had to go get him

Unfortunately the food was cold

Didn’t receive my chicken nuggets

The food was cold and stay for long

Absolutely rubbish! When he tribes the coffees were freezing and the food was ruined because he had spilled the lattes all over

Missing items 2 medium fries 1 banana milkshake

I always get items missing or its evea to cold my kids where disponted and sad

The delivery time had changed by half an hour from what it was originally. The food also arrived freezing cold without the sauces I had ordered. This is becoming typical.

Food is awfully cold and barely warm.

All items cold, waited over 1 hour for delivery and drinks spilt on arrival

Went in today took our not so hot food upstairs chips a little overdone/cold it wasn't the cleanest upstairs food left on tables.. bins over flowing could do with a good clean very scruffy!!!!🙄🤮

I love being here always....The nice guy who served us tonight was such a good staff. I wish I asked his name Good food and good service as always 👌

All food was cold and items missing. Disgusting. Didn't check when I collected the food untill I got home again. Will never use again . I would sooner starve.

I am missing 2 sets of fries and a mcrispy

my food was cold when I received it

when ever i do a McDonald's delivery again can someone make sure that the chips are warm for on delivery

All of our drinks were half empty due to them spilling over in transit, one larger quarter pounder with cheese was missing both slices of cheese, chips were cold & hard

must have had a busy evening as the estimated delivery kept increasing adding around 30mins extra wait

didn't give me my drink lol, I paid a extra 90p for that

Food was lovely, piping hot and the fries were in a spearate bag which meant they hadn’t spilled out of the box

Told they are under staffed and really busy, everyone going crazy in there so left for my safety before being able to order

fries we're stone cold and delivery driver got lost

Forgot both sets of chips annoyingly

restaurant missing items constantly, definitely guy excellent

delivery time kept being pushed back, food was cold.

Delivery was great, but the cooks didn't include any condiments, got my burger wrong? Annoying

I go to all McDonald's in my area gorgeous food and very quickly served the atmosphere Is very friendly never any trouble I hope these restaurants never Close well done to all hard working staff xx

Spit my full coffee and ruined my order

The only redeeming feature was the older staff members who were very helpful and switched on. I could not believe how thin the "patties" were, Iceland does its own brand Aberdeen Angus beefburgers x 4 and they are beautiful, tasty and at least three times thicker. They should be ashamed at serving these to the public. Just been dragged in again!!! I swear the "patties" are getting thinner.....I have an idea that could save Mcdongle millions.....photocopy a "pattie" and put it in a bun, it would be as thin as they want it and probably taste better!!!

always something missing, how hard is it really to put an item in a bag

drink have spild all over ma food guy give me and left

Absolutely horrendous just ordered for my three kids and they missed out a drink and half of another drink gone. Thank you for ruining my morning

Some one better tell the driver that when ya deliver food to an apartment it’s exactly like a house. You ring the door bell to let us know when you’re here! And the next time he speaks to my autistic child like that again about him not ringing the bell I’ll snap his neck clean in half

Great food, great customer service.

Didn’t receive the strawberry milkshake from the happy meal and also the TWO cookies that I paid for! Ridiculous

Ordered 2 mcmuffin meals... And they forgot 1 of the mcmuffins 😂 well done

ordered 20 nugget with 4 ketchup and got 4 curry instead

Didn’t deliver my full order food as they forgot large hot chocolate and double cheeseburger

The food is absolutely cold I ordered it at at 12 something and it came at 1:24 I would want a refund

the fries were extremely cold and dry.

incomplete order. Always making unreasonable mistakes with my order.

Always good, always go when on holidays as very convenient if only for a drink.

the quality of the food was very bad, everything was cold and the food damaged as well

took over 1 hr 30 to come and was cold when it arrived

Tastes so good it’s curing my hangover thank you McDonald’s 🤣🤣

Apart from we ordered 9 pieces, chicken select instead we got chicken nuggets

All the food was cold and had to rewarm it in the microwave. Very disappointed

Was shockingly cold. There was no was drivers fault as it was all freezing. Plus no stickers

Sweet curry sauce instead of ketchup.

Have been Poorly since I eat it

Absolutely Fantastic. Food and coffee arrived 3 minutes early and was still hot and tasted lovely and fresh. I'll be ordering again. Thank You!

missing 6 paid for dips on the order I ordered to get the delivery price down. Egg was overcooked and had skin on the base of the egg from the grill.

Self service screen do not complete the order

Food freezing driver went in the next street had to go find him not all out food was here worst macdonalds orderd from

I’d like to know how you click reorder and get the complete wrong items! I don’t want a credit refund, I want a full refund! All £11 it’s pathetic how inept you lot are!

Amazing delivery driver very friendly, unfortunately I didn’t receive my full order

Drinks had been spilt all over, food was cold and only sent half of my order

Great food. The delivery was late, but the delivery man was very kind and apologetic about it and the food was still alright, so I'm not too upset about it. I'm happy to call this a one off.