McDonald's in Northumberland

Was waiting 45mins for food and was cold when it came

Generally terrible. In store is usually filled with ratty kids fighting and shouting abuse at each other. Staff just watch and take no action. 3 times in a row I've made orders via Uber and there are missing items (Is it that difficult to check a bag has the items listed on the sticker before sending it?) The store takes no accountability and simply says to get a refund through Uber.. The reason I'm writing this review is due to this literally happening AGAIN just now..

The service is so so bad. They need to be either closed down, or everyone retrained or replaced. What was the point of a refurb if you literally can’t do the job your there for?

Food missing by delivery and saying it is the Uber drivers fault 🤬 rude on the phone

Order 2 chicken burger and 2 medium fries went to wrong address

Abusive member of staff , food gets cold when comes to my table , elderly are very grouchy when McDonald’s is mainly for 3 year olds

Been waiting for my meal for three hours.

Asked for a chicken nugget happy meal, plus a separate burger. Was handed 2 buggers, which I didn't realise til I was home after an hour round trip walking. Did I ask too much? Was the order too complicated? Not the first time in this branch.tried to ring, no answer. Poor staff and very poor management.

friendly staff. drive in can get busy. yet again queue in drive in then to be told no milk shakes. waste of time. never known a McDonald's like blyth to constantly have no milkshakes.

I am sick of ordering for delivery and paying for food that has items missing… always the happy meal which is obviously for a child. Yet again I’m going without while my child eats mine.

Not going to use this branch again, will go to Moor Farm from now on. Service at Blyth is shocking. Wait times horrendous, they prioritise delivery orders, drinks are made in advanced to food so hot drinks are cold or cold drinks are flat by the time the food is ready (which is also cold).

absolutely disgraceful wouldn’t order from here ever again half your order comes missing a bitten burger and no saucw

absolutely disgraceful wouldn’t order from here ever again half your order comes missing a bitten burger and no saucw

Went through the drive through for coffee milkshake and McFlurrys and they had neither milkshakes nor McFlurrys, left disappointed

Went through the drive through for coffee milkshake and McFlurrys and they had neither milkshakes nor McFlurrys, left disappointed

Sat waiting ages in the drive through whilst staff stood outside on a break i assume

Did anyone else noticed they are out of fizzy drinks or milkshakes. No alternative to fizzy drinks so you end up having a drink that you didn't want. Also, recently they must of changed chemicals that they prepare the fries in as these are gooey and have no taste. They are no longer a value meals as quality dropped, price increases every few months and service is awful. I can get a tastier meal at Greggs next door.

Absolutely shocking behaviour from a female staff member in a grey top this afternoon, shouting, throwing food down aswell. This is not the kind of behaviour people should have to see when coming into mcdonalds. Not a relaxed environment at all!

Order was wrong but still ate it

Standard mcdonald's. In recent refurbishment they appear to have attempted to pack as many seat in as possible to the detriment of anyone over 5ft 5.

Takes 30 minutes just to get a simple meal. Not even peak time.

Can’t get parked or access drive through safely so many just eat or Deliveroo drivers blocking cars in , double parking and even parking either side of the entrance and exit blocking traffic and access

Disgusted half order missing staff miserable and very ignorant and unhelpful

Slow service; staff needs to hustle. I waited 12 minutes for coffee, bacon, and eggs. The male toilet seat is broken. A mop bucket is in the customer area.

Ordered a large hot chocolate. I took the lid off to let it cool and found this....basically coloured water...this branch of Macdonalds needs new managrment and staff need training !!! AVOID

My granddaughter works there so go and pick her up when she is on a late shift so handy to get something to eat while I'm there.

Absolutely shocking, by far the worst macdonalds I’ve been to. How can you miss an entire meal off an order? My daughter has had to wait another hour for them to deliver her meal again on more than one occasion. I’ve left feedback, rang up the restaurant and even had the receipt showing the items on that were missing and they did nothing to rectify their mistake. And PLEASE don’t make the mistake of having anything delivered from them. They’ve delivered empty cups where all the drink has spilled out, there is always stuff wrong with the order, the food is always cold, condiments always missing, fries half full… it’s like a gamble ordering from them.

Always a massive queue at drive through, always have to wait for basic items.

Went to it last Friday around 7.30pm The new setup is dreadful I waited 25 mins for my order had to ask someone t9 check where it was She brought it out with no apologies for our wait When we got home, food was cold. Think our order had been sitting on the side for a while . Also, there were no drinks or Mac flurrys available, which is shocking seeing.g as its just newly opened after a new refit .

Worst service. Drive thru took over 45 minutes. For a cheese burger, nuggets and fries, I was asked to park up. After 20 minutes the guy in front of me got out of his car, went inside to collect his food. I then did the same. Just got home to eat it, and some of my order is missing. Awful experience.

Ordered food to be delivered missed out main burger on meal. Was given a number that was for restaurant use. So they essentially stole money from me

Initially our food tasted great… fast forward 30 mins to the belly rolling starting to happen… I have been violently ill ever since!

What a joke of a place. Their machines never work and they are so slow and rude!

Ordered a family meal for delivery. Only the chips were delivered. Couldn’t contact them so went to store with our incomplete order. They refused to help. The manager said the delivery driver had probably stole them. He took back our incomplete order and left us with nothing and no refund and a hungry family. His name was Sam. His uniform was scruffy and dirty and he had food all over his face. He probably ate our family food. Disgusting customer service. We were appalled and won’t return but am also complaint via email to their head office

Standing in drive thru for 20 minutes for two mcflurrys only to be told that they are not on a sign should be at the entrance

Was really busy when we got there with the kids but Charlie was doing a good job keeping us sane

Seem to prioritise home delivery over in store service. Took 15 minutes for something basic. Definitely not fast. They have just refitted the store and I think they should have refitted staff training and process. Shambles Sometimes items appear in the app as unavailable, but when you get to the store you can order from the machine inside.

Absolute disgrace 2 hours waiting on happy meal the place won't ever change shocking delivery service wants shut down

Need to do something about delivery drivers parking anywhere they like as parking in disabled area

Service has declined since re-opening, I know it's hard to believe as not good before but worse now. Very, very slow at drive through. Even though all I want is a coffee, the wait between ordering and getting your item is ridiculous, you sit ages getting to the collection window no one seems to get parked up, you can see your coffee but you can't get to it due to people in front of you. When you finally get it it has sat there a while. All you can see through the window is people setting up delivery orders. Going inside is worse. Service desperately needs looking at, don't know what has changed but it's not working. Managers, get organised and get the children who work there some traing on how to move a bit faster whilst getting order right. I know it's may be hard for them to multi task, but customers will be lost.

Again got order wrong the manager needs a good look at there self kids cheese burger meal ended up with nuggets shocking a revamp may look good but if staff are rubbish makes no difference same old same old ....manager what kind of ship are you running ....

Even though it's had a refurb we went in and got our food chips seemed like they had been there a while and look soggy

The ice creams, milkshakes and iced drinks are barely ever on and they have just reopen and everything is new and these are still not on

Ordered via just eat. Driver never arrived with food however it claims to be delivered. Phoned store, told there’s nothing we can do because of ‘data protection’. Refused to even question drivers or offer any sort of help. Pile of rubbish - so now £40 down and no food 👍🏻, thanks for absolutely nothing.

Too much salt on chips. Should be an option to salt or not to salt. Mx

Work odd hours and it says open 24 hours- it isn’t . Often have to sit and wait for 30 mins as all staff take break at same time closing the restaurant. No set times . It’s not open 24 hours.

Worst customer service. We haven’t gone back to this place since last October. As soon as we got there, it started storming and it caused part of the ceiling to collapse. We took a photo to ask a family member to pick us up as we didn’t have umbrellas with us and it seemed impossible to walk home. Then this plump female staff, possibly a manager misunderstood that we were taking a video on TikTok or something, approached us and condescendingly/aggressively told us not to take a video saying stuff like “do you need to do that?”. We just ignored her the first time but she harassed us again when I pointed the phone towards the flooding ceiling(I wasn’t taking a photo or anything), and my friend eventually got into a fight with her. What a Karen.

Closed for refurbishment, but their website says Open . Kids were disappointed after driving there for a birthday treat.

Average mcdonalds, i had alright customer service when the machines werent working

I have a service dog and was approached by a shift manager saying no dog allowed I explained she is as service dog was asked for proof which on her harness is clearly states service dog by the disability act 2010 she isn't allowed to question me. Then as I was leaving another staff member shouted across to me saying dogs aren't allowed again this was upsetting for me I said she is a service dog she apologised but not before causing me stress. Please retrain staff as this behaviour isn't acceptable and against my rights 😔

Long wait due to online delivery men getting served. Food cold by the time we got home - 5 min drive

Absolutely pathetic service, literally everytime I go..... "can you park in a bay please"

Absolutely horrendous service here these days. So many times missing items. Slow service whether in store, drive through or McDelivery. Wouldn’t mind as much waiting but the food is always cold too.

They're very unlucky to be so busy but the staff are always on the ball

Twice I've ordered a breakfast this time late and cold packaging ripped and egg out the mcmuffin an hour late and totally cold never again very disappointed

Busy. Nice food for MacDonald's. The burger was really nice .

Went for quarter pounder meal at around 2215 on sat night waiting for order full of young staff messing around dropped my order on floor before serving me had to replace the chips as they noticed I had seen them drop it parked up eat the chips then opened the sandwich to be met with two burgers full of grease not anyway near what's supposed to be McDonald's standards

Had to wait in parking bay. ok. Wen got home....no fries😡it's bad enough paying 1.69 for a tiny little bag of anaemic fries but wen u don't even get them. 😡

Waiting time is a joke because of all the just eat drivers. Chips were cold.

Had food delivered this afternoon which cost approximately £17.50, complained as everything was cold and was refunded £3.51. So wasted all that money that wasn’t refunded on food that went straight in the bin. Never again 😡😡

Full of delivery drivers, long wait for luke warm food!!

What a joke time keeps getting put back.over an hour now for delivery.Will dedinetly be the last time

Give yourself a treat chicken nuggets burger and a drink quick and easy 😄

Slow service, took ages to get food when sitting inside as they now seem to prioritise food delivery services at all Maccy D's.

the customer service at this establishment is nothing short of abysmal, a young man served me called harry. He ensured me that my big mac would be scrumptious with plenty big mac sauce, instead i got a pile of lettuce tomatoes and meat. Harry i am furious, i will be writing to the local council

Ordered the big stack with bacon no bacon on it had to send back no ice cube in my coke

for the price you pay you think theyd at least do their job properly and even put the sauce in that you’ve paid for. Mcdonald’s blyth is in absolute shambles, even more so than the NHS. Get a grip.

Did not go in went through the drive thru, food was good, they actually got it right this time! Just annoying with the delivery drivers getting in the way.

We all know McDonalds is average and you probably shouldnt eat it but its quick and its easy and you cant be bothered right? Thanks to Blyth "restaurant" i wont be going to a McDonalds again. Dont go here.

There are NEVER any caramel frappes on in this store or something else is out of stock. We never get to the drive thru without having to choose something else or leave disappointed they don't have anything one of us wanted. It's not just a one off. They may aswell take them off the menu at this store 👍 Not the best when we can pop next door to starbucks and give them our custom EVERYDAY instead

Worst McDonald’s I’ve ever been to sat waiting 45 minutes for two burgers and drinks and it was quiet loads of people came after us and left well before we did what a joke this place is

Absolutely awful. Ordered food for delivery. Waited 2 hours and some items were missing. The burgers were stone cold and soaked in sauce, the chicken selects and fries were really soggy and the pop was flat and warm. For the ridiculous price we just paid I have to say it really isn't worth it. Appauling quality and poor service.

With some branches we've visited the burgers look like they've been through a steam roller and they are always luke warm. Sometimes the fries are cold too and I can't stand cold chips/fries. Yesterday we decided to have a bite in here as we had a concert in Gateshead and didn't have long before we needed to leave. I had the McSpicy and hubby had a double quarter pounder with cheese. We both had fries. The burgers looked like burgers and weren't like pancakes. The fries were lovely and hot. We really enjoyed it. The negatives are that we used the self service screen as the counter was so busy with just eat, Uber etc. It didn't give us a number or receipt so I had to go to the counter anyway. It seemed to be pandemonium behind the counter but the guy I spoke to was very pleasant. No one came out to look at the self service machine and it kept happening. The delivery drivers all congregate and clog up the counter. I would return and the branch has restored my faith in getting a good burger and fries quickly and one that's edible. Thanks 👍🏻

Not much to say really. It's McDonald's. As with all McDonald's venues now they prioritise serving and accommodating delivery drivers. The food was hot, well cooked and did the job. The car park is a nightmare here however. We ended up having to park across the road.

Avoid. Sat in drive through for 20 mins. Left. Shocking service. This isnt the first time this has happened. This is the only branch in our area where this happens. Fast food..this is not. Waited 15 minutes in bay for porridge. Porridge!

Visited today with my granddaughter, a young girl called Jess made her experience so joyful bringing flags for her and her teddy and taking time to talk to her such a lovely girl

Good food as always, a bit messy

Ordered through the mcdonalds app, missing parts off order, took to restaurant to rectify, how that mess of a women is In charge of that is beyond me, looked a burst sofa come on its the morning looked like she just rolled in off the session, queried the order and was told it was an uber problem? Even though uber carried out there given instructions? Come on its not that hard to read a receipt and put all items in a bag or is that too much to ask? Used to be a good restaurant this aswell, have spoken to customer services and area manager to rectify this absolutely terrible experience, overall the staff need trained the manager needs trained or better still replaced, even the thought of that women cooking food is repulsive

Often get orders wrong, often don't get my chicken grilled in my wrap when I order it grilled and coffee needs to be checked as a large white coffee can be lacking the milk, cup half full, served a medium and no one serving seems to notice before putting the lid on that liquid is black or no where near the top. I think training on concentrating on what they are doing is needed.

Absolutely fuming. Ordered for delivery for them to just deliver my drink from my meal. They wouldn’t send the rest and only refunded me £3 of my £6 meal. So basically paid £3 for a hot drink. McDonald’s staff just fobbed me off with a phone number to ring uber and uber said to do a review at the end of the phone call if I had an issue. Got no food and been taken for a mug. So so unhappy.

It's McDonald's, you know what you're getting. Clean, busy and quick (really fast service).

Absolutely disgusting customer service received last night wouldn't go back if it was the last Mcdonald on earth staff need extra training clearly. Food cold Avoid at all costs!

Never understand why food is always barely warm. Even tried customising my order still barely warm. Unacceptable for the price they now charge.

I asked for hot chocolate but I got coffee not good because I was looking forward to my hot chocolate

Definitely improved in the last 12 months. Still need better processes to ensure the correct items are placed in the bag for each order - especially the correct sauces for each item. Other than that it's great

Spent £35 in mc Donald's yesterday in blyth uber supposed to deliver to k &k tyres blyth still waiting for my order now. Take 15-20 fay to reimburse my money taking the piss much wasn't a small order either 😒 think the driver needs Google maps only go down Cowpen road and Hodgsons road and your on regent Street tell me how it's so hard to find . About time you found some local drivers. Absolutely disgrace

Both times I've ordered from here something has been wrong and the burger looks like it's been thrown together and really messy. Wish I could order from Ashington but the app won't let me.

It doesn't matter what time of day or hour you go to this mcdonalds your order will be wrong evey god damn time. Since it opened I havent had a single correct order its beyond a joke utterly fed up and will longer be visiting would rather take a longer journey to lakeside where your order is always right and the customer service is better. The only upside to blyth is your food will be hot but by the time you've got the correct order it's cold as they are so slow at rectifying it. AVOID AVOID AVOID

Waited over 20minutes for food, then asked for a large latte got half a cup WONT BE BACK

Food is always on point at any McDonald's really. now the service at Blyth McDonald's let's talk about that, the uber eats has ruined the experience of eating in the restaurant, you order your food and are waiting ridiculous times because the 20 uber drivers must be served first for some reason? The workers done all the lesser orders that were behind mine just because they feel like they have achieved more but over look and forget my order, when they were finally doing mine he almost dropped all my food on the floor I just thought typical I've waited 30mins for an in restaurant experience just for this guy to spill my food and sit for an hour. Terrible experience in the Blyth restaurant and it gets worse everytime I go. Atmosphere. . . Its changed for the worse, its mainly a depot now for uber to collect meals, more drivers sitting at the table than people eating. Excuse my bad writing, I'm ticked off abit

Nice and quick through the drive thru, freshly cooked and delicious.

As any other mcdonalds all went according prior order and quick serving of fresh hot food and drinks.

Customers are made to wait while they sort deliveroo its a joke. My partner cant eat lettuce but everytime we go to blyth there is traces of it in the box with the burger. If you have food allergies DO NOT go to this mcdonald's. Chips are always large batch cook and left tp cool down leaving them soggy and greasy. This store needs head office to step in and train a proper team instead of letting your customers deal with the crap food and bad services

Good place to eat for brokies, I just went to use the toilet and it was very crowded lol

So went into to order due to both meals wanting plain I went to counter staff just staring at me no one asking do you want to be served. I was watching a member of staff drop chips over counter who picked them up and to say shoving them back in the box after they have rolled over counter, then called my number he was little shocked when I asked him to change fries as I saw what he did little red faced he went. Just got home and only one meal was plain. Maybe if the youth club manner stopped they would get things right. Also to the manager I would be disgusted if my floor inside the kitchen area looked like yours and you were serving food obviously your standards aren't to what I thought mcdonalds were , the fact that the customer walkway floor was cleaner. Tried calling to talk bit after 6 attempts of ring outs I thought I would leave you a review

most incompetent staff ive ever seen/heard off ordered twice because they missed my main meal and forgot to put it in then ordered again and they didnt put it in the bag once again do not order from here they care so little about how bad they mess up no refund issued either

Spend £40 on an order today for my family and when we got home from the drive through there was no fries to go with any of ours orders!

Very small carpark, obviously short of staff. We couldn't wait in the food delivery bay as they were full Lad wandering around carpark looking for us. Food was cold by the time we received it

Seriously, you need to CHECK the orders before you send them out!! We just ordered and yet again the big tasty meal is missing! 3rd time now, we won't be ordering again. Its very simple. You look in the bag, go through the list and say "oh yes, it's all in, or nope, missing this item." It's not rocket science

Food either takes too long, card machine breaks down, power cuts out. Food is stale and inedible, McMuffin had green mold on bottom, always running out of certain foods, would never expect this from a service station