McDonald's in Northumberland

Drive through waited 20 mins. Wrong order hopeless

For some reason the staff think it's acceptable to send 1 drink instead of the £43 order I placed thes guys are a joke. Will not spend another penny with mcdonalds

Absolutely awful. Ordered food for delivery. Waited 2 hours and some items were missing. The burgers were stone cold and soaked in sauce, the chicken selects and fries were really soggy and the pop was flat and warm. For the ridiculous price we just paid I have to say it really isn't worth it. Appauling quality and poor service. Update.... Tried again to order something to see if service has improved and I'm disgusted. Did a big order for a family (for delivery) And they delivered a drink for goodness sake. Driver said he asked where the order was and they said that was it. Absolute joke. I keep ringing but no one answers and clearly no one is competent. Terrible service

Order 4 meals and some sides get 2 brownies. Staff in this place are a joke. Thick as crap

I ordered from here for mcdonald’s breakfast, an hour after ordering it still hasn’t even been picked up yet. Three different drivers for my order and no way of getting in touch with mcdonald’s, terrible customer service and i eventually got to cancel it a whole hour after i ordered it

yous can’t even do simple tasks crazy work ts pmo sybau

Service and customer service is terrible. Ordered a breakfast at 10:30 just a couple of stuff with estimated delivery 11:10 got to 11:45 and had been assigned 3 drivers and no one was able to pick it up or communicate anything. Then came up with estimated delivery 1:30, 3 hours after ordering. Tried to contact the restaurant to ask what was going on as they had no communication so far. They would not answer phone and customer service was terrible on the app

Second time in a row I've had soda water instead of sprite, it really isn't that hard to change the sprite bib😑

Slowest McDonald’s I’ve ever been in, it wasn’t even busy and the having to pack the food infront of you is crap.

Long wait for drive through. Staff seemed slow

This restaurant is terrible.always a LONG wait and staff are just disinterested.food cold even though it's supposed to be freshly cooked. Often things mussing in order. Worse branch I've been in.

Ordered £5 meal deal was asked to drive forward and wait had to wait 15mins for my food there was no other customers in front of me got home and half my food was missing

We Ordered through the app and amounst a few items we requested no cheese on one of the burger however when delivered it came with Cheese, the label on the package said no cheese so clearly a error when the burger was being put together in the resturant.Contacted Uber through the app as they run the app to be told its at the descression of the restaurant if they remove ingredients....really! However if we wish to persure we need to take up with restaurant direct. Tried calling numerous times with no answer so then travelled to restaurant with burger and label to be told by staff there is nothing they can do , my contract was with uber. Whilst I understand if the app is ran by uber and I may have very well paid uber but a very poor show for both companies to pass it off to one another. This situation could have been easily resolved in the restaurant however having to deal with inexperienced and poorly trained staff that couldn't apply a little common sense and refund its beyond belief. Mcdonalds, Uber did not put the cheese on the burger , you did!

What a disgrace,last time we have mcds ,order missing all fries ,everything u go orders are missing .You seem to employ children that have been taught work ethics . Either get training on how to train or atleast get ur training up to spec You're laughable and a joke

Love the new layout and the service was excellent

I am shocked i waited an hour for my food it was cold soggy all my drinks spilled i asked for no ketchep they gsvr me ketchup like what is wrong with this place!!

Went today at 6am for breakfast waited at drive through 10 minutes no answer. Drove round to window one person in there he ignored me. He then went to the coffee machines and was touching the screen on the coffee machine. Then to my surprise he started to poke each nostril with his fingers then rubbing it in-between 2 fingers. So I drove off. I will be reporting this to head office He must own the Red Vauxhall Corsa as it was the only car that was there at the time.

The atmosphere as changed slightly since its refurb. Service can be hit or miss, depending on the day / time. Sometimes feels like there’s more of a priority for drive through and online orders.

Absolutely the worst McDonald’s I’ve ever been to. They prioritise the delivery orders over people standing right in front them and they never seem to turn off the machines so they can cope with the demand. Will actively avoid this restaurant from now on.

Took my two daughters in with my partner today because my daughter “had never eaten inside before”. I’m not going to lie before I went in I was dreading it but we were pleasantly surprised. I really just came here to say the gentleman working in the restaurant at the time, I believe his name was Gary was top class. Great service, interacted with the kids and offered to bring our food over. Deserved to be recognised and commended 👍

Wrong order...from just eat... drove to McDonald's with wrong order to be told by manager it was the drivers fault nothing they could do and I couldn't have my original order as it was through just eat I would have to get a refund... absolute joke...

If I could give 0 I would of tonight! Crap customer service and why oh way is the Blyth branch the only one that never has any Flurries on! It’s an absolute joke 😩

This Place is bloody AWFUL spent a ton of money to get home and find all of it UNDERCOOKED. Staff Clearly need training its like they never tried at all.

Only problem, they ALWAYS mess up the order....check it

It's not the best McDonald's in the area, but all McDonald's are going down in quality of both food and staff. Regularly don't include dips. Zero customer service skills from the staff. Always very slow.

I ordered food and specifically said I wanted tomato relish as a dip for my cheese bites X3 I didn't receive even 1 relish dip let alone 3. How hard is it for staff to understand especially when it gets quieter near the end of the shift. This is not acceptable.

Unacceptable the way the management speak to staff. Whilst at the drive thru window I witnessed a manager snapping at a young colleague who could have easily been new, a worker who was flustered trying to handle multiple orders at once as the drive thru was busy at tea time. Completely unprofessional and unnecessary to do this in front of other people, I hope the girl doesn’t take much more of that. (The service from her colleague was great)

The recent redo has really improved this place. Waiter staff are always friendly

Bad service,the intercom people are asleep. .

Penny made our visit extremely enjoyable with her kindness and smile.

Disappointed by food the new steak sandwich thing horrible

Would love my food in lard not vegetable fat. You could have two fryers for those who are vegetarian and those who want healthy x

Everytime we order they always miss something off, can’t even make a meal right at all, missing patty from Mighty McMuffin, missed off the hash browns. This is happening all the time now, JustEat are going to think I’m ripping them off with the amount of times I’ve had to get a refund for things

Items missing from order, but with it being a drive thru order I didn't check when leaving...

It must be the most brocken Macflury machine in the world. Even if you order a macflurry in the app when you get there they tell you that the machine is off. Cramlington Macdonald's is much better. Don't waste your time in this Macdonald

The staff here are pretty poor I don't understand how the staff serving can be so disinterested in their Job, brand new Mac Donald's and the guy serving was a waste of time . But I'm finding this is the norm for staff at all Macdonald's

Terrible since refurbishment, cold food, miserable staff, never have half the stuff you want in.

Last 2 orders through drive through have been wrong. Almost comically, both items were wrong the second time. Unsurprisingly, their phone number was continuously busy when I tried to contact them during the following hour. 30 quid back please.

Was waiting 45mins for food and was cold when it came

Generally terrible. In store is usually filled with ratty kids fighting and shouting abuse at each other. Staff just watch and take no action. 3 times in a row I've made orders via Uber and there are missing items (Is it that difficult to check a bag has the items listed on the sticker before sending it?) The store takes no accountability and simply says to get a refund through Uber.. The reason I'm writing this review is due to this literally happening AGAIN just now..

The service is so so bad. They need to be either closed down, or everyone retrained or replaced. What was the point of a refurb if you literally can’t do the job your there for?

Food missing by delivery and saying it is the Uber drivers fault 🤬 rude on the phone

Order 2 chicken burger and 2 medium fries went to wrong address

Abusive member of staff , food gets cold when comes to my table , elderly are very grouchy when McDonald’s is mainly for 3 year olds

Been waiting for my meal for three hours.

Asked for a chicken nugget happy meal, plus a separate burger. Was handed 2 buggers, which I didn't realise til I was home after an hour round trip walking. Did I ask too much? Was the order too complicated? Not the first time in this branch.tried to ring, no answer. Poor staff and very poor management.

friendly staff. drive in can get busy. yet again queue in drive in then to be told no milk shakes. waste of time. never known a McDonald's like blyth to constantly have no milkshakes.

I am sick of ordering for delivery and paying for food that has items missing… always the happy meal which is obviously for a child. Yet again I’m going without while my child eats mine.

Not going to use this branch again, will go to Moor Farm from now on. Service at Blyth is shocking. Wait times horrendous, they prioritise delivery orders, drinks are made in advanced to food so hot drinks are cold or cold drinks are flat by the time the food is ready (which is also cold).

absolutely disgraceful wouldn’t order from here ever again half your order comes missing a bitten burger and no saucw

absolutely disgraceful wouldn’t order from here ever again half your order comes missing a bitten burger and no saucw

Went through the drive through for coffee milkshake and McFlurrys and they had neither milkshakes nor McFlurrys, left disappointed

Went through the drive through for coffee milkshake and McFlurrys and they had neither milkshakes nor McFlurrys, left disappointed

Sat waiting ages in the drive through whilst staff stood outside on a break i assume

Did anyone else noticed they are out of fizzy drinks or milkshakes. No alternative to fizzy drinks so you end up having a drink that you didn't want. Also, recently they must of changed chemicals that they prepare the fries in as these are gooey and have no taste. They are no longer a value meals as quality dropped, price increases every few months and service is awful. I can get a tastier meal at Greggs next door.

Absolutely shocking behaviour from a female staff member in a grey top this afternoon, shouting, throwing food down aswell. This is not the kind of behaviour people should have to see when coming into mcdonalds. Not a relaxed environment at all!

Order was wrong but still ate it

Standard mcdonald's. In recent refurbishment they appear to have attempted to pack as many seat in as possible to the detriment of anyone over 5ft 5.

Can’t get parked or access drive through safely so many just eat or Deliveroo drivers blocking cars in , double parking and even parking either side of the entrance and exit blocking traffic and access

Disgusted half order missing staff miserable and very ignorant and unhelpful

Takes 30 minutes just to get a simple meal. Not even peak time.

Slow service; staff needs to hustle. I waited 12 minutes for coffee, bacon, and eggs. The male toilet seat is broken. A mop bucket is in the customer area.

Ordered a large hot chocolate. I took the lid off to let it cool and found this....basically coloured water...this branch of Macdonalds needs new managrment and staff need training !!! AVOID

My granddaughter works there so go and pick her up when she is on a late shift so handy to get something to eat while I'm there.

Absolutely shocking, by far the worst macdonalds I’ve been to. How can you miss an entire meal off an order? My daughter has had to wait another hour for them to deliver her meal again on more than one occasion. I’ve left feedback, rang up the restaurant and even had the receipt showing the items on that were missing and they did nothing to rectify their mistake. And PLEASE don’t make the mistake of having anything delivered from them. They’ve delivered empty cups where all the drink has spilled out, there is always stuff wrong with the order, the food is always cold, condiments always missing, fries half full… it’s like a gamble ordering from them.

Always a massive queue at drive through, always have to wait for basic items.

Went to it last Friday around 7.30pm The new setup is dreadful I waited 25 mins for my order had to ask someone t9 check where it was She brought it out with no apologies for our wait When we got home, food was cold. Think our order had been sitting on the side for a while . Also, there were no drinks or Mac flurrys available, which is shocking seeing.g as its just newly opened after a new refit .

Ordered food to be delivered missed out main burger on meal. Was given a number that was for restaurant use. So they essentially stole money from me

Initially our food tasted great… fast forward 30 mins to the belly rolling starting to happen… I have been violently ill ever since!

Worst service. Drive thru took over 45 minutes. For a cheese burger, nuggets and fries, I was asked to park up. After 20 minutes the guy in front of me got out of his car, went inside to collect his food. I then did the same. Just got home to eat it, and some of my order is missing. Awful experience.

What a joke of a place. Their machines never work and they are so slow and rude!

Ordered a family meal for delivery. Only the chips were delivered. Couldn’t contact them so went to store with our incomplete order. They refused to help. The manager said the delivery driver had probably stole them. He took back our incomplete order and left us with nothing and no refund and a hungry family. His name was Sam. His uniform was scruffy and dirty and he had food all over his face. He probably ate our family food. Disgusting customer service. We were appalled and won’t return but am also complaint via email to their head office

Standing in drive thru for 20 minutes for two mcflurrys only to be told that they are not on a sign should be at the entrance

Seem to prioritise home delivery over in store service. Took 15 minutes for something basic. Definitely not fast. They have just refitted the store and I think they should have refitted staff training and process. Shambles Sometimes items appear in the app as unavailable, but when you get to the store you can order from the machine inside.

Was really busy when we got there with the kids but Charlie was doing a good job keeping us sane

Absolute disgrace 2 hours waiting on happy meal the place won't ever change shocking delivery service wants shut down

Need to do something about delivery drivers parking anywhere they like as parking in disabled area

Service has declined since re-opening, I know it's hard to believe as not good before but worse now. Very, very slow at drive through. Even though all I want is a coffee, the wait between ordering and getting your item is ridiculous, you sit ages getting to the collection window no one seems to get parked up, you can see your coffee but you can't get to it due to people in front of you. When you finally get it it has sat there a while. All you can see through the window is people setting up delivery orders. Going inside is worse. Service desperately needs looking at, don't know what has changed but it's not working. Managers, get organised and get the children who work there some traing on how to move a bit faster whilst getting order right. I know it's may be hard for them to multi task, but customers will be lost.

Again got order wrong the manager needs a good look at there self kids cheese burger meal ended up with nuggets shocking a revamp may look good but if staff are rubbish makes no difference same old same old ....manager what kind of ship are you running ....

Even though it's had a refurb we went in and got our food chips seemed like they had been there a while and look soggy

The ice creams, milkshakes and iced drinks are barely ever on and they have just reopen and everything is new and these are still not on

Ordered via just eat. Driver never arrived with food however it claims to be delivered. Phoned store, told there’s nothing we can do because of ‘data protection’. Refused to even question drivers or offer any sort of help. Pile of rubbish - so now £40 down and no food 👍🏻, thanks for absolutely nothing.

Too much salt on chips. Should be an option to salt or not to salt. Mx

Work odd hours and it says open 24 hours- it isn’t . Often have to sit and wait for 30 mins as all staff take break at same time closing the restaurant. No set times . It’s not open 24 hours.

Worst customer service. We haven’t gone back to this place since last October. As soon as we got there, it started storming and it caused part of the ceiling to collapse. We took a photo to ask a family member to pick us up as we didn’t have umbrellas with us and it seemed impossible to walk home. Then this plump female staff, possibly a manager misunderstood that we were taking a video on TikTok or something, approached us and condescendingly/aggressively told us not to take a video saying stuff like “do you need to do that?”. We just ignored her the first time but she harassed us again when I pointed the phone towards the flooding ceiling(I wasn’t taking a photo or anything), and my friend eventually got into a fight with her. What a Karen.

Closed for refurbishment, but their website says Open . Kids were disappointed after driving there for a birthday treat.

Average mcdonalds, i had alright customer service when the machines werent working

I have a service dog and was approached by a shift manager saying no dog allowed I explained she is as service dog was asked for proof which on her harness is clearly states service dog by the disability act 2010 she isn't allowed to question me. Then as I was leaving another staff member shouted across to me saying dogs aren't allowed again this was upsetting for me I said she is a service dog she apologised but not before causing me stress. Please retrain staff as this behaviour isn't acceptable and against my rights 😔

Long wait due to online delivery men getting served. Food cold by the time we got home - 5 min drive

Absolutely pathetic service, literally everytime I go..... "can you park in a bay please"

Absolutely horrendous service here these days. So many times missing items. Slow service whether in store, drive through or McDelivery. Wouldn’t mind as much waiting but the food is always cold too.

They're very unlucky to be so busy but the staff are always on the ball

Twice I've ordered a breakfast this time late and cold packaging ripped and egg out the mcmuffin an hour late and totally cold never again very disappointed

Busy. Nice food for MacDonald's. The burger was really nice .

Had to wait in parking bay. ok. Wen got home....no fries😡it's bad enough paying 1.69 for a tiny little bag of anaemic fries but wen u don't even get them. 😡

Went for quarter pounder meal at around 2215 on sat night waiting for order full of young staff messing around dropped my order on floor before serving me had to replace the chips as they noticed I had seen them drop it parked up eat the chips then opened the sandwich to be met with two burgers full of grease not anyway near what's supposed to be McDonald's standards

Waiting time is a joke because of all the just eat drivers. Chips were cold.

Had food delivered this afternoon which cost approximately £17.50, complained as everything was cold and was refunded £3.51. So wasted all that money that wasn’t refunded on food that went straight in the bin. Never again 😡😡

Full of delivery drivers, long wait for luke warm food!!

What a joke time keeps getting put back.over an hour now for delivery.Will dedinetly be the last time