Mcdonald's Restaurants in Northumberland

I am updating this review from a number of years ago when I said this store was hit or miss. Since then this branch has catapulted to the top of the list when it comes to McDonalds in the immediate area (Cramlington and Blyth) and is the only branch I trust to get the order right. As the store is currently closed for renovations, I am waiting until it reopens before tucking into another McDonalds meal.

HEADS UP.TO ALL.. THIS PLACE IS HAVING A REFIT AND WILL BE BACK OPEN OON 5TH DECEMBER

The service was very fast and the food was wonderful

this is the second time I have not received all my order

No dips - how hard is it to put them in - happens quite a lot

Didn't even get the 3 burgers I ordered but they put in the chips and drink ? Doesn't make sense

Rarely get my order right, and you have to ask for a receipt so that you can prove that you ordered something that's missing. Last time, I ordered on the app. First thing they asked me was: what have you ordered?"

Ordered orange juice and a Coca Cola with my meals and received 4 lattes

The food was poorly handled as the ice cream was spilled and hot chocolate 1/4 spilled in the pack. Very poor

Order was NOT delivered at all many many times I’ve ordered and the drivers are obviously taking the food!!!!!

More than half the order was missing, I was told nothing could be redelivered and we couldn't pick up the rest of the order, manager was extremely rude & unprofessional, refusing to rectify the mistake they made, go to any other McDonalds in the area

Absolute joke, the only thing good about this order was the delivery woman who gave us some chocolates to make up for the restaurants mistake. 2 full meals missing, no burger, no fries and no drinks. Took 2 hours to even get our food for it to arrive freezing cold. Shocking sort it out

I've never seen such a small cheeseburger.

Food was freezing was left outside of door of entrance, did not ring doorbell at work, entrance was open placed on ground outside.

Lovely breakfast - fast delivery, thanks

Absolute disgrace, waited nearly 2 hours for the food then when it eventually came it wasn’t even my order.

Food and drink were cold, coffee had been spilt. I know this is not just McDonald fault but also the delivery driver who seemed to go all the way around cramlington just to get too my home which is basically a straight road from the restaurant. Never really had a problem before maybe just busy today hopefully it’s just today.

Second time ordering from here. Delivered hot and within half an hour. However, i ordered a double quarter pounder with cheese, and received a quarter pounder with cheese. Also no straw or sauces.

Recently visited ashington store food was cold fries were tipped upside down in the bag that member of staff needs to seek employment elsewhere 😕

Last three orders have now been missing a burger - most expensive part of the order. Very disappointed as getting money back is impossible.

Milkshakes were half full food was cold and diddnt receive my sauce

Missing items from order. Delivery driver seemed canny.

the driver decided to go all over the north east the stuff was freezing when it eventually arrived and all I got was bad attitude and agreement saying he followed the app. 3 messages which he could've answered when he stopped at dudley or seghill. so money spent. no tea for people because it's inedible and an awful driver

First time ordering from here. Delivered within half an hour. Everything was hot. Coke was cold. Burger was made to my requirements. Included my straw and sauces. Delivery driver was friendly.

Forgot cheese burger, sweet chilli wrap was meant to have no sauce came with sauce

I never got my food i spent 16 pound just to never receive it says that the courier was near and then i never got my food absolutely disgusting

very polite man food was in great condition and the food was hot and the drinks were nice and cold. Thank you

Lovely breakfast - delivered fast, thanks 😊👍

Waited 25 mins for a breakfast and coffee.

Came on time, driver nice, all the right dips and items, straw and wipes in the bag. Everything was lovely (love a big mac) but the mcspicy was a little overdone and quite crunchy/hard/burnt tasting but still edible. Chips lovely and salted

Order was cold when it got here which is disappointing as it’s usually fine

absolutely disgusting saying it was delivered nothing and my company gave up and went home requested full refund as none was mine

missing food from order. Food delivered with items missing. a mayo chicken with no mayonnaise or lettuce.

I have lived in the area for years and this is without doubt, and consistently the worst McDonalds I've ever been to. We've had every error you can imagine. Here are a few: -Fish fingers instead of Mozzarella Dippers. -Quarter Pounder without the bottom bun. -Missing dips. -Consistanly missing items including ALL drinks on an order once. -Missing syrups for pancakes. -Additonal items. I ordered 2 Big Tasty meals and they brought out 4 cause to servers had made the same order. We took the additional home as they said they would just bin them. I have once ordered through the app (in it's early stages) and stood waiting for my order for 25 minutes watching multiple members of staff ignore the items in the waiting tray. When I brought it to the managers attention, he gave me the item that had been sat there for 20 or so minutes instead of making it up fresh. While this is on my doorstep as I live in Annitsford, I will actively go to the one in Manor Walks or Killingworth to save the inconvenience that this branch consistently puts it's customers through. I have recently watched staff argue with each other at the front of the counter in front of a full restaurant. The whole place needs a full review by an area manager cause the standards are absolutely shocking!

the food took an hour and a half to come and when it did it was absolutely freezing cold. the chips were hardly even cooked and absolutely disgusting

Very clean with welcoming atmosphere and polite employees

Left my food in the garden chair and gone horrible

milkshake tasted sour. missing sauces. burger was rank

Missing multiple things out my order and is stone cold not freshly cooked. No salt on chips

Arrived soggy and freezing cold

Says delivered and I haven’t even received my order

I was missing items but why do I never get my sauces my whole food is ruined because it’s dry I even tipped the driver and put in notes that not to forget my sauces so I’m paying for food I’m eating dry it’s every time I'm not eating here again

Chips freezing cold and McFlurrys melted

Fast delivery, order correct and food hot!

nothing wrong with just eat this time but mcdonalds send 4 mozzarella dippers when i paid for sharebox. totally hopeless at annitsford mcdonalds

Most items were missing and the cups of tea were empty absolutely disgusting service today

Every single time I order from moor farm McDonald’s does it come absolutely freezing, i usually get a burger with the onion taking off as I’m allergic, and still do they keep adding the onion every single time that I order, would never go back to this vile place

Delivery driver had spilt my drink still think i should hav it ..iv asked for another drink to b delivered ..hes left the half of drink on my bin

Order missing a happy meal, meaning i've had to re-order a happyt meal and then leave to go and get it as everyone else's food arrived except my childs. McDonalds literally can't get a simple order right these days no wonder it's going south.

Terrible. Missed all of my items apart from some fries and took ages to be delivered. Absolutely shocking

Standard mcdonalds . Is what it is

delivery driver spot on lovely bloke

No sauces which I paid for no straws napkins cold food shocking as per

No issues with the order. Friendly staff

Ordered 2 Grimace shakes as this was the only one showing they had them available, got sent 2 waters instead. Rang store and they said they don’t do milkshakes until 11 which is bull cos we have ordered milkshakes before then for the kids. Yet they still took the order and didn’t cancel! Not happy at all!!

Think driver took 2 deliveries went in wrong direction foods freezing

The food was not suitable to fill a grown adult the Patti and bun were extremely small and the meagre portion of fries was pitiful the price was extremely expensive for what you got go ing to start going to Burger King where you get large full buns which are bigger and better

order was never received and the worker on the other side of the phone refused to give me a refund let along try to listen to me. terrible service would not recommend

No milk shakes or ice cream much to the annoyance of two 8 year old boys.

You cantvreallt expect much from a McDonald's but they seems to mess my orders up sometimes so it's annoying

Wrong food was given and there was half fries and half a large coke

ordered from here gave me the complete wrong order missing 3/4 of my items absolute joke

ONCE AGAIN DRINKS MISSING FROM ORDER !!!!

Absolute waste of money, multiple items missing once again !!! no refund given !!!

food was left on my doorstep like a bottle of milk. driver didn't give me a chance to answer the door.

Double burger missing and 20 nuggets. Nearly £15 worth of food missing. Not impressed

No order was delivered not happy at all

Fantastic delivery, decent food 👍

Very efficient even though busy. Very clean.

Double big macs back on Geeeet upppp!

Good availability of menu and a clean restaurant. I managed to order a frappe today and it was presented as the picture. So a good visit to this restaurant

Very clean and tidy environment with very polite staff

the tea was half full and Luke warm.

Great place if you like waiting 20 minutes and still get given the wrong food.

We often in this macdonalds it's always spotless when Andrew is on like last night I commented on he's friendly attitude he is a hard worker. Credit when it's due ..thank you Andrew

Cold as usual, but very burgery.

ordered after a 7 hour drive at 4 in the morning. burger was freezing cold and chips were stale. don’t recommend

The date is 07..08...24 I would just like to thank the manager of moor farm just before 11pm ....I was getting my daughter a order whom has just has surgery ...he knew I was in a rush and made the wrong order as I was stressed ...he helped and assisted me to get my order right he was fabtastic and would just like to thank him very much .

2( minutes for a mayo chicken & 4 nuggets only 4 other customers in the store manager wasn’t caring how slow they were using the drive thru is busy as an excuse Food was stone cold. Its managers like this manager that lets the team down god I’m embarrassed working at McDonald’s when there’s guys like this running a piss up.

Initially when I put the order in, the time estimated for arrival was 01:15 and I don't know how or why it takes an extra hour and 30 mins to get delivery despite when I only live 2 miles away

My drink was spilled and the hamburger was just an empty box

diding even get all our order it's joke

the drive not called me 15 minutes before he delivered I hat to talk in to where I lived because he could not read the map remain he did finally get here I was told to come out and get to my food I told him no I am disabled and I have my beautiful to me when they bought in some let them into the building who was going out reported to me open the bag made me take it out the bag didn't say anything at all and just turned and walked away very bad service not happy with it never had a problem B4 how

Waited 25 minutes for food only to go up and ask for it and it to be cold with no apology for delay. Watched cars go through the drive through and deliveroo pick ups come and go while my order sat there. You'd think they'd prioritise the customer that are sitting in.

Stopped here after giving my friend a lift home, Food tasted off but the staff seemed very nice

Delivery was shocking late even tho it said that the delivery man was waiting at the counter for order for ages still waited until 12.45 am the the food was cold I had to run out and stop the delivery driver as he was going to drive off with my order after not even knocking I will not be ordering again late at night as the delivery time is shocking I had to cancel one order because the time kept getting longer and longer why say you can offer good service but can offer this late at night ??

Couldn't get moved for delivery drivers who were ignorantly barging past actual customers and took up most of the resteraunt. It was a awful stressful atmosphere and the food tasted like it had sat out all night. Terrible

I ordered ketchup nearly every order I've done and they never came

paid for a triple cheese burger no dill pickles. got cheese burger with no onions, mustard or sauce. also ordered cheese burger got cheese burger with no onions or sauce. burgers were cold too

Received the 4 burgers got 0 FRIES, very unhappy

No straws,no tomatoes sauce and chilli sauce when I put no chilli sauce

Ordered food,when it arrived it was mostly cold,3 items were missing, contacted local restaurant and was told by a very young sounding manager that they couldn't help and to contact app, despite app saying would be 6 to 12 hours for a responce. Absolutely shocking service,taking payment for items not sent! Will not be using them again!

There is two lots of chips missing from the order

No drinks with the meals, we ordered 1 large coke, 1 bottle of water and 1 small Diet Coke, instead we received 1 large and 1 small milkshake? Also paid for 2 garlic mayo which is missing

They forgot our dips!!!! Dips make the order

Restaurant at fault. Given 2 Sweet curry dips with 20 chicken nuggets sharebox, Ordered 2x Sweet n Sour, 2x Barbecue. Silly mistake from mcdonalds.

Every single time we order from this location there are burgers or fries missing. They need to either retrain or sack their entire staff. We've complained so many times they think WE are lying now. Just theft at this point, do yourself a favour and just go to a different place. KFC in Killingworth is decent.

coke was upside down in the bag so i couldnt even drink it

Food was cold like it had been sat there for an hour and driver had spilt our drinks

We eat from there quite often as it's an autistic safe food. Every single time we order for delivery, there is something missing from the order. Not just small items—whole burgers are often missing. In the latest order, a Big Mac from a large Big Mac meal was missing, and the meal was stuffed into a small bag, which should be a giveaway. This has to be on purpose; there's no way you handle the same food day-in, day-out without realising something is missing. In the past month, this has happened on six occasions. The whole point of McDonald's is consistency, not to be consistently disappointing.