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3.0

Based on 17.392 opinions finded in 4 websites

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Nº 1386 in 1604 in Newcastle upon Tyne

Nº 32 of 42 Fast food in Newcastle upon Tyne

CUSTOMERS TALK ABOUT DISHES WITH..cheesenuggetsbunchickencoffeeburntoldladycreammustpaycokeapplesausage

comment_iconOpinions

I go here every Friday morning after my appointment around 9:30am. I order an egg mcmuffin and 2 hashbrowns, the hashbrowns are always crisp and hot and the muffin is also fresh. I travel for work in the week so I visit multiple McDonalds and this is the only one where I never have a bad experience. Staff are also fast and friendly also. I'm equal distance to this one and Silverlink but I find this one to be much better quality. Keep it up!

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Charlotte Carney-Hughes . 2024-11-17

MORE AT Google

Fries always cold when you order stuff always missing or are spilled or made by someone who hates working there and ketchup it’s always everywhere in the burgers always forgetting to make the order right and when you order on just eat they amend the order to what they are bothered to make

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Saruchasarcia . 2024-11-12

MORE AT Google

Never got anything you want staff speak to you like you've just stood in there little toe disgusting availability and attitudes

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Kain Wright . 2024-11-11

MORE AT Google

No milkshakes again !!!! That's 6 visits in two months without milkshakes , the franchisee should be ashamed and the big wigs should step in and sort this shameful place out

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Martin . 2024-11-09

MORE AT Google

The orders are incomplete, the atmosphere inside is terrible, the service is unpleasant

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Darek w . 2024-11-09

MORE AT Google

Food was fine but delivery drivers a total nightmare. They to be allocated different collection point away from walk in customers.

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Mark Ford . 2024-11-07

MORE AT Google

No stars as would not serve me as wasn't in car!? This is not the USA it's the United Kingdom a customer driven society who doesn't need cheap burgers and vegetarian wraps that recently I threw out for the seagulls!? MacDonald's seems to have lost touch with quality ingredients and service ...I know this; the ceos won't be eating their own foods they'll be eating the very best foods with natural organic ingredients! And how many Amazonian trees were cut down last year for the cattle ranchers!? An area that needs full military protection by all the worlds governments! Each tree there should be priced at a dollar or pound or euro and then every one would invest in the trees and the funds profits could go towards an army to protect the forests borders and the previous tribes that inhabit their own lands not ours or some conglomerate without a recognisable name? Come on Big Mac board members let's transform your eateries and save the forests and seas or what will the world have left in 20 years time!?

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Aristotle Change . 2024-10-29

MORE AT Google

Overpriced mini burgers. McDonalds is McDonalds

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Chris SaNaMaN . 2024-10-26

MORE AT Google

Absolutely joke. They can't handle orders and cancel all the time. Put an order in, waited 2 hours only for them to cancel and the agent said it was because they're now closed. They were still open on the app and open till 5am....

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El smith . 2024-10-25

MORE AT Google

I don't know what has gone on over the past two years, but this location has gone from bad to awful. Terrible staff; whoever runs it-- shame on you.

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C MD . 2024-10-24

MORE AT Google

Don't ask me to rate the atmosphere, it's a drive through.

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Viv Aves . 2024-10-19

MORE AT Google

One of the busiest restaurants. Especially the drive thru lol

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Will Ho . 2024-10-16

MORE AT Google

bad mcdonalds , was working in the area so ended up going here 3 nights in a row , food didn't get any better , cold chips everytime and one of the nights they didn't have any chicken wouldn't go here again unless desperate

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A . 2024-10-15

MORE AT Google

It took more than 10 minutes to get through the drive through this morning for a coffee at 7am. Witnessed one staff member trying to get things done and at least five standing around chatting. Had to wait at both hatches for service even though the coffee was ready to hand over. Inept management and definitely not customer focussed.

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P . 2024-10-13

MORE AT Google

Very clean staff really helpful, food was nice and hot. Well done to McDonald's at byker

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kw . 2024-10-09

MORE AT Google

absolutely appalling. we pulled up to the drive through and put cones down. refused to serve us. do not go here

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libby . 2024-10-07

MORE AT Google

Fast service, canny server. We just pop in for coffee

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Louise Clark . 2024-09-22

MORE AT Google

We went here for dinner and desert the food was OK ish and the server was auful the the toilets 🚻 were abysmal and a inch deep with what I hope was water all and all ew

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123oscar0 . 2024-09-14

MORE AT TripAdvisor

You have to wait 2hours for a coffee, even with the most efficient tech, staff still awful.

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Diana Serban . 2024-09-12

MORE AT Google

Ordered from them and our food was lovely, all sauces and items accounted for and very speedy. I could tell the order was made with great care and McLove 🥰

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Siobhan Joicey . 2024-09-11

MORE AT Google

How lovely it is to see these little messages everytime I order! Brightened up my day!

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Shannon Douglass . 2024-09-10

MORE AT Google

Manager doesn't seem to care what's going on just standing about talking while all the tables are covered in litter gone down hill the last 6 months or so must be new staff who don't really take pride in their work. I will now be avoiding if possible.

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David Tweedy . 2024-09-08

MORE AT Google

This place a joke early hours of the morning. The shop was closed so everyone through drive through it's asif staff was asleep cars were moving like 2 inches at a time We ended up going to Gosforth park one much faster and cleaner

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Drew Kennedy Webster . 2024-09-07

MORE AT Google

Staff were unhelpful and disinterested. The restaurant was dirty with uneaten food and packaging on tables and floor, plus it looked tired and worn out. The food order was wrong when it arrived and at best average. Now I know why I've not been to this restaurant for a long time.

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James B . 2024-09-05

MORE AT Google

Used the drive-through for breakfast. Pleasantly surprised by the quality of the meal (for a fast-food), the food was hot and not soggy. Good coffee. Friendly and efficient staff.

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Alexios Doukas . 2024-08-30

MORE AT Google

The worst burger I have ever had ! Absolutely burnt and not in any condition to be eaten. Disgusting! It's absolutely burnt, you can tell it is not fresh straight away. See the pictures. Coke was flat! No gas nor sugar in it. Absolutely joke.

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Juan Antonio Ruiz Garcel . 2024-08-25

MORE AT Google

We placed our order and requested table service. We did not receive this instead a guy continued to shout 89 which was not the number we had until we eventually went to see if it was our food which it was. The bins were over flowing on to the floord, there was juice spilled on the floor and no one came to clean it, tables where littered with old food, trays and rubbish and I had to clean our table myself. Will never return to this macdonalds. I have never seen a macdonalds like this.

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leon fairless . 2024-08-21

MORE AT Google

20mins in a drive through? Not exactly fast food. And they got it wrong but I wasn't going back again!

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Richard Gibbs . 2024-08-15

MORE AT Google

Never got my order your drivers are cons and if I don’t get refunded I will never use you again disgusting!!!!

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Steven . 2024-08-11

MORE AT Just Eat

3 biggest mc Donald's space. Two male toilets can't say about females, has wheelchair access, assessable toilet only one. Service pretty fast for coffees , in past month the food hadn't been great but never the less staff is. Chips here are better here than Gateshead only the chips got less salt here but makes up for being crispy. 6 out door tables couple have shelter . 👍

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Xander Al Capone Costigan . 2024-08-09

MORE AT Google

Just eat had pinned the wrong location on my order to the address I ordered it too

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Jamie . 2024-08-08

MORE AT Just Eat

Food freezing cold, restaurant 2mins away, driver had order since 12.23 am and only just delivered !!!!

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Louellen . 2024-08-07

MORE AT Just Eat

Again McDonalds screw up a simple order. No dips that were requested and no straw for the drink.

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Darren . 2024-08-07

MORE AT Just Eat

The McPlant is never available as the oven is always ‘broken’. Even worse is there’s no way to know this until you’re stuck in the drive through and end up sat in a queue for 20 minutes just to get out.

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Melissa Henderson . 2024-08-06

MORE AT Google

Literally ordered 3 things and they managed to forget 2 thing how 🤦‍♀️

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Maya . 2024-08-04

MORE AT Just Eat

Best selects I’ve had in a while and staff were really friendly

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Craig Williams . 2024-08-03

MORE AT Google

Food came freezing cold no aauces or nuggetts, food came 2 hours after ordering

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Sophie . 2024-08-03

MORE AT Just Eat

Unfortunately the food arrived cold my ice cream was spilled in the bag and a sauce i paid for (garlic mayo) wasnt in the bag

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Crystal . 2024-08-03

MORE AT Just Eat

Over a hour and 40 mins since I ordered it arrived. Terrible service. Can’t describe how annoyed I am. I ordered it yesterday! Arrives at 1:35

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Thomas . 2024-08-03

MORE AT Just Eat

i ordered for food and I didn't get the food and it is showing delivered 😔😔😔

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Stanley . 2024-08-02

MORE AT Just Eat

No sauce again drinks half full

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Abi . 2024-07-31

MORE AT Just Eat

How hard is it to read an order and get it right 4th time this has happened either wrong order or stuff missing either buy some speck savers or do ya job right it’s not hard

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Natalie . 2024-07-29

MORE AT Just Eat

Ordered from the app and usually have a good experience but did the family deal which was 4 burgers and 4 fries. My husbands quarter pounder wasn't in the bag when delivered and the fries were all stone cold. Took forever to find out how to complain and hopefully get his burger ordered but someone just offered a refund. Not sure how that will work with the deal but we'll see. Had to order him something to eat separate cause he was looking forward to his burger and throw the chips in the air fryer cause they were delivered by bike so we're feeezing when they turned up

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Kenzo DMC . 2024-07-28

MORE AT Google

Fuming took an hour just to get a grilled chicken salad and white coffee which was all spilt in the bag

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Shanice . 2024-07-28

MORE AT Just Eat

Asked for no pickles on a cheeseburger as my partner has allergies. The burger had 3 pickles inside. Also the smokehouse burger was a cold mess

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Daniel . 2024-07-27

MORE AT Just Eat

Food was cold by the time it arrived and if you’re gonna order dips, don’t expect them to be delivered!

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Darren . 2024-07-25

MORE AT Just Eat

Food is stone cold one box of chips missing would like a refund absolutely terrible considering I order here all the time

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Ashleigh . 2024-07-25

MORE AT Just Eat

Always cold, always missing items, no care given to how items look, but still we order McDonalds from one of the worst McDonalds in the UK 😩

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Maxi_ . 2024-07-25

MORE AT Google

the order had dips and tissues missing

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Visakh . 2024-07-23

MORE AT Just Eat

i ordered 2 mcmuffin and a medium coke and only ended up with one mcmuffin so theres my money all wasted!!

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Tiaeah . 2024-07-22

MORE AT Just Eat

Cola only ice no taste and also chips and wrap freezing , only nuggets nice

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Jack . 2024-07-22

MORE AT Just Eat

no hash browns honestly how thick !!

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faye . 2024-07-20

MORE AT Just Eat

could I get some of the food I ordered next time?

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Michael . 2024-07-18

MORE AT Just Eat

Seriously annoying every time I’m ordering a meal they burgers are missing never get refunded either

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Sharon . 2024-07-18

MORE AT Just Eat

Food is lovely and made fresh (most of the times) the service is good and try to get to know one of the male employees you may get free food but it's dirty most of the time and all ways something is broken

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Jake “Jake Desmond Henderson” Henderson . 2024-07-18

MORE AT Google

Got the wrong Oder it was freezing want me money back

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Chanide . 2024-07-15

MORE AT Just Eat

ordered a milkshake. got a diet coke. fries were stone cold

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David . 2024-07-13

MORE AT Just Eat

Cold food and missing items. Waste of money.

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Laura . 2024-07-13

MORE AT Just Eat

The server was absolutely brilliant and was very accomodating. The service that me and my daughter received made me speak to his manager to give praise 👏

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John Swan . 2024-07-13

MORE AT Google

Food was cold and chips Wher soggy

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Lee . 2024-07-12

MORE AT Just Eat

the only thing that was edible was the mcflurrys

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Kyle . 2024-07-10

MORE AT Just Eat

delivered the wrong order.. ordered big mac meals ...kids meals ....chicken nuggets etc got 1 mc plant meal foaming

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Carla . 2024-07-10

MORE AT Just Eat

Dead atmosphere, kids always causing issues, the staff don’t give a fish at all! Not busy but too messy! No wonder there Ilnesses! Owner should either step in or close down

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Gabbi . 2024-07-10

MORE AT Google

Absolutely ridiculous an hour and a half late freezing cold and no apology from driver or restaurant won’t be ordering from this McDonald’s again !!!!!!

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Ali . 2024-07-07

MORE AT Just Eat

disgusting and cold food not as good as grainger street

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Nathan . 2024-07-03

MORE AT Just Eat

food was realy cold, missing flat bread and 3 hash browns wont be coming here again

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Dayl . 2024-07-03

MORE AT Just Eat

Didn’t get the right items 2 ice creams not in the order

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Freddy . 2024-07-02

MORE AT Just Eat

I didn’t even get my food it just said delivered

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Kian . 2024-07-01

MORE AT Just Eat

Unacceptable Service and Food Quality at McDonald's Drive-Through I am writing to formally lodge a complaint regarding the service and food quality I experienced at the drive-through of McDonald's located in Byker, Newcastle upon Tyne. My visit resulted in several significant issues that need immediate attention. 1. **Incorrect Change:** After paying for my order, I did not receive the correct change. This error is both unprofessional and unacceptable, as it directly affects customer trust and satisfaction. 2. **Poor Food Quality:** The food I received was soaking wet with oil, and the fries were burned, rendering them inedible. This level of quality is far below the standard I expect from McDonald's, which is known for its consistency and quality. 3. **Unsatisfactory Customer Service:** When I contacted the restaurant to address these issues, the response was highly unsatisfactory. The staff member informed me that they would not replace the food or provide a refund. Additionally, my requests to know the staff member's name or speak to a manager were denied. This lack of accountability and unwillingness to resolve the issue is deeply concerning. The combination of these issues has resulted in a profoundly disappointing experience that does not reflect the standards I associate with McDonald's. As a long-time customer, I am extremely dissatisfied with how this situation was handled. I urge you to investigate this matter thoroughly and provide a resolution, whether through a refund or replacement of the meal. Additionally, I believe that appropriate training and oversight are necessary to ensure better service and food quality in the future. Addressing these issues will help restore my confidence in your brand and ensure that other customers do not have a similar experience. I look forward to your prompt response and a satisfactory resolution to this complaint. Sincerely

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Daniel Horvath . 2024-06-29

MORE AT Google

the drink and ice cream spilt and bag was soken when I picked it up off the driver

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Harley . 2024-06-29

MORE AT Just Eat

Night shift staff are dumb as a door post food cold location sketchy time wasted do not know how to follow instructions save your time and go somewhere else

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Me Harkness . 2024-06-28

MORE AT Google

incorrect drink, incorrect side order. food was cold on arrival

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neil . 2024-06-28

MORE AT Just Eat

by far the worst delivery I've received from macdonalds!! large strawberry milkshake missing and sauces missing from order food was freezing cold

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Angela . 2024-06-27

MORE AT Just Eat

typical uneducated McDonald's staff, forgetting sauces, straws napkins and most importantly items on meals

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Anthony . 2024-06-26

MORE AT Just Eat

I have yet to receive my food I saw the man outside in his car and he did not come to my house give me my food nothing I’m still waiting on it

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Emily . 2024-06-25

MORE AT Just Eat

Driver was nice, food came in good quality, the wait wasn’t too bad either 👍

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Dylan . 2024-06-25

MORE AT Just Eat

Shocking didn’t even get my chips proper joke man

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Martin . 2024-06-23

MORE AT Just Eat

Delivery was great especially for the time but the food was really cold the drink was wet all over the bag pretty poor respectfully

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Devon . 2024-06-18

MORE AT Just Eat

Food was absolutely freezing. I only live 3 mins away from the place.couldn’t even eat it, chicken nuggets were hard like cardboard. Disgusting service

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Louellen . 2024-06-18

MORE AT Just Eat

The food was luke warm at best and the chocolate milkshake was replaced with a vanilla milkshake

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Steven . 2024-06-17

MORE AT Just Eat

Sent water instead of milkshake

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Ronald . 2024-06-17

MORE AT Just Eat

Missing items, food cold, straw missing for milkshake, waited over an hour and 15 mins to be delivered half an order which was cold.

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Josh . 2024-06-17

MORE AT Just Eat

most of my order is missing, nit even half of my order is here

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Samantha . 2024-06-16

MORE AT Just Eat

Food took 30mins to come. Kids tablets have been broken for months

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John Ronald . 2024-06-15

MORE AT Google

Ordered it early evening didnt get till after midnight time changed by about another hour when it was due plus yesterday i complained because order went through and i was giving a set time and waited then when it was literally due it was cancelled.

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Louise . 2024-06-15

MORE AT Just Eat

Quite possibly the slowest drive through in the United Kingdom. Set aside a minimum of 36 minutes even if there's only four or five cars in front of you

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Craig Southern . 2024-06-12

MORE AT Google

U left my drink and not happy at all I was looking forward to it and now I don’t have it thank u to yous

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Emily . 2024-06-11

MORE AT Just Eat

Estimated delivery time kept creeping later, the food arrived at 1am when the original time given was before midnight

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Daniel . 2024-06-09

MORE AT Just Eat

Food was cold to the touch waited almost 2 hours the delivery driver left the restaurant over a hour ago according to the staff at McDonald’s shocking

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James . 2024-06-08

MORE AT Just Eat

Getting really bad at missing stuff of my order waited over and hour for my aswell

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megan . 2024-06-08

MORE AT Just Eat

paid 12 pounds for a burger which was freezing cold delivery driver was polite and that was for burger on its own no fries or drink it was freezing cold basically paid 15 for a double cheese burger abso disgrace

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donna . 2024-06-08

MORE AT Just Eat

Went to the drive thru ordered a double sausage McMuffin and paid for it and then only got a single sausage McMuffin. Also got pancakes that were missing syrup.

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Geno Mirfin . 2024-06-07

MORE AT Google

Meant to have 6 dips didnt get 1. Canny good that !

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Jack . 2024-06-07

MORE AT Just Eat

Food took hour and a half came freezing cold

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Marie . 2024-06-07

MORE AT Just Eat

Food was burnt so badly awful could not eat chips or big mac burger was so dry and burnt

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Victoria . 2024-06-05

MORE AT Just Eat

Delivery time was changed 3 times delivery was late from first delivery time but on time at last delivery time

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Robert . 2024-06-03

MORE AT Just Eat

Missing sauces, Payed for extra sauce and added other sauces however didn’t receive them in my package

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Kuba . 2024-06-03

MORE AT Just Eat

Once again no sauce delivered with the food

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Josh . 2024-06-02

MORE AT Just Eat

Spent nearly £20 and I’m still waiting on my de

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Gillian . 2024-06-02

MORE AT Just Eat

Driver parked on the corner marked it as delivered then drove off didn’t even get out the car and stop. No answer from the restaurant

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Damon . 2024-06-02

MORE AT Just Eat

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