Mcdonald's Restaurants in County Durham

Although busy, staff were pleasant and tried their best to create a warm atmosphere

workers probably can’t read if they can’t even make a simple cheeseburger.

It would of been nice to get everything i ordered. Having items missing happens far too often and when trying to contact them they either answer and then hang up or don't even bother answering. Poor customer service.

Staff very good burger, not what they used to be!

Slowest McDonald's I've been to.

I come to McDonald’s sometimes for a pick me up after the gym if I havnt brought a snack with me. Some nights Jacob works there and always makes mine and my fiancés night. He goes up and beyond with his customer service and always makes us laugh! This man needs a pay rise!

staff are idiots made me pay twice for my order had to redo the whole thing when it was on the app been charged twice the boy on the first window had absolutely no idea and customer service was shocking

Good craic from lad on drive through phones at 16.30. Today. Good humour appreciated x

My damn order took an hour to get prepared and the staff are so slow so 1/10

The longest wait ever in a McDonalds food. The place was full but people were table blocking. All the staff worked at one speed slow

Basic Macdonald's. Clean and bright. No problems. Very nice staff.

Had a mcchicken and triple cheese burger. The mcchicken was a bit dry and not particularly hot. The cheeseburger on the other hand, the best burger I've had from McDonald's in years. Cheese was actually melted, patties hot and gooey. I'm used to dry but edible burgers, but this was actually a good burger. Whoever cooked that needs to get themselves a job in a proper kitchen not McDonald's.

I wish I knew the young man's name who served us at the Arnison centre MacDonalds on Sunday afternoon. He was very polite and professional. He noticed that I ordered a big Mac without the bun and sent over a knife and fork without us having to ask. These young people who work in MacDonalds have always been respectful, very helpful and I hope the managers notice it too and treat them well. I imagine it to be a bit of a thankless task for them sometimes but hopefully most of us customers appreciate their hard work. Thank you very much young man.

Absolutely ridiculous drive through. Ran by kids who haven’t got a clue! Absolute joke. Where is the manager? These poor children can’t run a restaurant on their own need an adult to support

Had a good breakfast, could have been hotter

Did drive through, was given Mcfurrys which started to melt while waiting for the extra order.. 😞

McDonald's consistently delivers a high standard of quality, making it a reliable choice for a satisfying meal.

Probably the slowest service I've ever had ordered double sausage and egg meal at 7 am didn't receive it until 7.25

I have been there many times and every time i have been there late at night after finisheing work. Whatever i order there has always been something missing from the order 90% of the time the most expensive item of my orderand i only ever notice after ive walked home. The main food items ive been missing out off include the chicken big mac, chicken strip select (which was swiched for chicken nuggets which is allot cheeper) and most reasently completly missing the double big mac with bacon. Improvent needs to be made to not scam costomers out of items of food every night

Went there with my mum while sister in opticians.

Sometimes you get told to drive round to the bay things and other times you're sat behind someone else for ages that didn't get told the same which is a bit weird. Inside is okay but the same as every other McDonald's, clean floors that look mucky all the time, broken tables and chairs.

Go there every Thursday with grandchildren. Food is ok but for some reason the ice cream machine is always out of order. Went 3 weeks running and not available. But over the last few months it’s more likely to be out of action than up and running. If it’s always breaking down get a new one . I’m sure Ronald has enough readies to do this!

Never have milk shakes or ice-cream and chicken burgers have gone disgusting

Food is either missing or cold everytime I go here so we have stopped going.

Very crowded in the dinner rush with no where to sit, so had to take out. The wait time was also around 15 minutes for a fairly small order.

Really gone downhill. Think I've been able to get a McFlurry once in the last 6 months. They're never available. I've tried lunchtime, teatime, late evening. When asked I'm always told they have to clean the machines. It's 5.20pm and I can't get one now. Why are you cleaning machines at the most busy times? I suspect you're not. I get an ice cream isnt a huge deal to many but for my Autistic fries and ice cream obsession I tell you it's a huge deal. It's a difference between eating and having a meltdown and not eating deal. Always have to wait in the car park for my order too. No other McDonald's makes me do this every single time. I avoid it now. Would rather drive further to get the food I want and still probably quicker than waiting here. I don't get it. The staff are always friendly however, shame I don't go for the chat though.

Food is always fresh but sometimes have to wait 10mins +

Got the new big mac with bacon meal bacon was missing my daughter got a large coke and it was basically just water and the chips where shocking

Drive through was ridiculous, two ordering lanes going into one pay and pick up lane. Did NOT run quickly or smoothly, everyone trying to get to collect point first.. my first and last time here...

Cold food waited 15 minutes after driving through. Food was cold 🥶

Having read some poor reviews about this McDonald’s I have to say it was spot on, and deserves a good review for my visit. Used drive through only took a few mins, food was good, fresh and hot. Car park small but parked no problem, never seen as many rubbish bins at a McDonald’s before. 1.30pm visit on a Thursday.

Quite a small McDonald's. Tight turns in the car park and the drive through. Standard McDonald's menu. Beware the 4 hour limit automated parking charge cameras for the shopping centre which also cover this McDonald's.

Horrendous Waited almost half an hour for food ordered in app, other people got their order and had to take it back as it was wrong Ridiculous

I bought a McCrispy and it felt like I was eating a little slice of heaven that had been carefully put inside a little cardboard box by angels.

Always like McDonald's, where ever I go.

It's McDonald's..........it's rubbish!

Very disappointing branch, McFlurry's always seem to be unavailable on our early evening visits. Last time, ordered a triple cheeseburger, only got a double. Service is quite slow too and food is often not very warm. Bit of a trek through Durham to Dragonville but that one seems much better. The Arnison Centre one is consistently disappointing.

I have to say ,this McDonald´s the slowest MD ever . it took over 45min to get our food. very very busy .feel sorry for the staff

Needs the machines checking for till recipient and more table numbers

We went in at a busy time but most enjoyable

Typical MacDonalds, only issue is that the car park was extremely small and had to park in the Sainsbury's car park and walk over

Popped in a couple of times as my son was in hospital and this was a nice little break for me. Always order via app as love their rewards points. But what I liked about this restaurant was that every parking space is numbered, therefore you can park anywhere and have the food delivered to your car instead of having to park in only a couple of designated spaces.

i ordered 6 nuggets and instead got a quarter pounder (brilliant start), ordered a plain cheeseburger with bacon because the only things i like are the burger, cheese, and bacon (not even the ketchup) so they give me a plain cheeseburger without the bacon which i paid extra for and then a double cheeseburger with bacon and ketchup (thanks). there was no straw for my drink and there was a hair in the cheeseburger. absolutely disgusting i understand yous are busy constantly but pack accuracy is important otherwise you get angry customers

Hot fresh food, used drive through and waited in car park and food brought to your car. Fast and efficient. Best McDonald's around.

I don't know what's going with this place it's getting worse

Never ever visiting McDonald’s in arniston centre ever again. I got the quarter pounder with cheese burger and I am 100% positive there was something wrong with the way it was cooked. By the time I got home I felt sick and next day I felt awful. I did phone McDonald’s and obviously they saying it wasn’t nothing wrong with their food. Horrible food and disgraceful customer service.

food took over half an hour to come. food was cold when it arrived. rats.

Nice McDonalds as they go. However, do check your order before you move especially if you customise. Apart from that, nice area, nice staff, nice people.

Good morning my fellow human, you need to give more credit to your employees because this guy makes my day.. he remembered my birthday and he is fantastic customer service.

I stopped for a bite to eat on my way home from a concert, the staff member who served me was friendly and smiley, the food .... the chips were fresh and hot, the milkshake was cold, the burger was like cardboard, it wasn't fresh it was Luke warm in fact I ended up only eating half of it.... I won't visit again as it's a little pot luck on freshness

Asked to park up and wait for my order in the car park. My order was 1 beef burger and 2 fries. So much for fast food.

The food was nice however when they came with my food they spilt the drink and did not replace this drink.

Honestly, every time at drive through or delivery - half the order is missing. Is it really that difficult to check the receipt against the item in the bag?? Just had a delivery ( I thought I'd give the benefit of the doubt after the last time) half of it's missing - again! Rang store, fobbed off with ring uber - who never answer. Absolute con. Avoid unless you're in store and watch them pack your order.

Visit here on the 27th of march order a double cheese burger meal with a coffee the burger was not tasty the cheese is tasteless it had raw white onion in the bun was so thin that the burger slipped out it was like a pile of slopes on a soggy bun I managed to eat have of it then into the bin how people eat this rubbish I don’t know since getting back home I've had a upset stomach my advice is go somewhere else for a proper berger

It's a Macdonald's, you get what you'd expect. Staff try hard and most of the equipment works most of the time

Great place to go for food, quick and friendly service, lovely girl named Elle who works there is always friendly

Service can be slow but it is always clean

Arnison centre Durham Drive through was extremely busy, waited over 35mins from ordering to receiving food. Order was... chicken nugget happy meal Bbq sauce Book not a toy Fruitshoot drink and a kit kat flurry. I received the following and didn't realise till I got home.. Cheeseburger happy meal No sauce Toy nit a book Fresh orange juice!! Worse service I have experienced at any McDonald's

Place was spotlessly clean and staff were very attentive. Food was fresh and hot and wait time was good.

Clean McDonald's but parking/drive-tru situation needs work!

Same old..... but always dependable for a quick treat!

This store has recently had a refurbishment but doesn't seem any bigger or better. The Service provided was good but at times can be slow

Sick and tired of paying for a large meal but not getting a large fries. These guys need to learn how to fill a fries carton properly and give people what they've paid for.

Wrong food when I got home to eat it so the dog enjoyed it instead

Second visit in a few day and STILL no milk shakes!! Affects ALL ratings for me!!

I know only had coffee, grandson was eating

I ordered my burger with bacon, was served without. They forgot one of the drinks of the happy meals. Everything was resolved though by staff at counter.

Jacob on the drive thru speaker had the most exquisite customer service and the hash browns were delectable. We will definitely be returning and hope to be served by jacob again. Tat tare

Not much room for my mother's wheelchair. Far too much salt on fries but food was OK apart from that.

McDonald’s is just a classic restaurant with such an iconic taste.

Nice food but they alway get my order wrong

Forgot dips got coffee instead of tea

Paid but small chips missing, asked for no cheese in burger, hate cheese but it was in and medium chips cold

Lad on drive thru is always nice and cheers me up on a morning with his excellent customer service keep up the great work

Probably my go-to McDonalds. Great food, quick service, just an amazing store compared to many others, which aren't as great as this one. The only issue I have is lack of seating, but that is to be expected with a lot of McDonalds.

Very very busy .staff friendly.all on flat.carpark super busy

This is more to do with mcdelivery. I placed an order at 18:12 on the app the original delivery time was by 18:50 at 18:35 this was changed to 19:25. So by this time my food was more than likely already made and waiting for collection. My food did arrive however at 19:20 delived by Uber it was stone cold and had to be binned tried calling Uber eats who advised 1 hour and 12 mins is excitable time for delivery so noting would be done. Tried to call McDonald’s Arnison center they didn’t answer there phone that’s a cost of £27 wasted because of McDonald’s making the food and just leaving it to go cold on the side and Uber eats taking so long to collect and deliver the food will never use the mcdeliver service again

Ordered a meal for delivery and only received the chips and drink. Rang customer service and I'm getting a refund. I wish you could ring the restaurant and complain and get the burger I should of had delivered as a refund isn't getting to fill my stomach. How is it hard to look in a bag and see a portion of chips and no burger on a meal order and not see an issue.

Had to get food to take away because all i could smell was the drains it stunk bad

after waiting over 30 mins for the order to come out the food was freezing cold not very good at all

Well it's about 6 years since I went so if you go often you'll know that it has changed a lot! Not easy to navigate now and staff expect you to know what to do! Didn't seem the happy place that it used to be. The food was exactly the same though

What's not to love about MC Donalds ❤️ after a morning shopping nothing better than a fast tasty cheap meal easy to order Evan for me that hates the internet .it was very busy so thought we'd have to wait but no less than 5 mins very enjoyable we Evan managed to get a table inside would defo recommend 🍔🍟❤️xx

Not normally one to complain but just waited 15 minutes for a breakfast roll meal. Sat down and my order was wrong. Stood at the till for nearly 10 minutes until I stopped and told someone. If it was busy I wouldn't complain but I've been in for a breakfast for nearly 45 minutes

Very busy, food ok but fries were cold and chewy.

I mean, it's McDonald's - on the day I visited, it was cash only.

Too many kids, food was kinda cold and floor was really greasy

Well nothing fancy but always check order before leaving driveway, often forgets to put one item.

Always great food and friendly staff

Went drive thru for a coffee,service was quite quick considering a lot of vehicles waiting,coffee very good!.

I placed an order through the app using some of my points, and when I got to collect my items, I was given the wrong order. Some items were correct, and some weren't. I asked for Sprite and was told I'd ordered Diet coke get on with it.. When I got home it was actually full fat coke which I couldn't drink. Normally I have no problems with ordering food. I had been charged extra and no points were used.

Recently they seem to only have a 50% chance of getting orders correct. I've had to return a few times when collecting orders.

Cold chips and milkshakes, standard for a McDonalds but it doesn't stop us going does it 🤣

Same as any other generic McDonald's

Mice food at a reasonable price staff attentive and pleasant

Not for the 1st time they are unable to get an order correct asked for a plain burger happy meal, got home and it had cheese plus it looked over done, this is not the 1st time. Will not be using again. Rang them their answer was bring it back, what a waste of petrol and time for their mistake

This morning I ordered pancakes and syrup and I was given pancakes with a disgusting looking burger on top. I am a vegetarian so I could not eat this, I was also given no cutlery and the lid on my drink was not put on properly so it spilt all over my car. It must’ve been a sausage patty so unsuitable for vegetarians and Muslims who don’t eat pork.

Ordered meals for home delivery, Arrived in Mcdonald's bags sealed with Mcdonald's tape and receipt attached. burgers were missing and restaurant would not take any responsibility, would not refund or replace. Useless incompetent place which also has staff outside directing drive through cars to queue on the main road blocking access to Arnison centre. Avoid if you can.

Would give these zero stars if i could, they cant get 1 order correct. I know they arnt working there because they are blessed with brains but even for the most simple person it isnt hard to look at an order and fill a bag is it?? Wont be ordering again as manager was totally unhelpful as were uber eats when I called about the missing bits.

Bought a strawberry milk shake and it tasted of chocolate so went back and bought another and it had chocolate on the lid so I asked for a new one and the manager who’s name is Caitlin/Kaitlin/Kaitlyn. She got defensive and started to argue but I said that it should be what I ordered. Eventually she changed it so I’m guessing she cleaned the nossle and finally we got a proper strawberry milkshake. good that they finally changed it but it took persuading.

Macdonalds bloked the entrance and exit to Arnison centre today Totally ridiculous If I cud give a minus rating for the chaos caused today I wud