Mcdonald's Restaurants in County Durham

Food cold under cooked and greasy staff disinterested

It's McDonalds. Normally a busy one.

I enjoyed breakfast here, very tasty and great value and good quality.

Orderd food takeaway when we got home my daughter being a vegetarian took a bite from her cheese dippers only to realise they were chicken nuggets in the wrong bag we took them back, complained the manager was great and apologised and gave a full refund.

I'm basing on only a Cappuccino, regular £1.99 Was milky and slightly hotter than warm Was very busy. Has a drive-through. The new lids are great, nice and tight.

Service poor, wow you have to pay for an expresso, no way isn’t that the case for all coffees ? Cash in hand no expresso allegedly don’t have a till to put my order they forgot through. Bull

I just ordered 1 egg and cheese muffin and a latte. With table service for number 105. The order came within 1 minute. The Burger did not have cheese slice and the coffee was very cold. Not happy. I had to go home and reheat coffee and use cheese slice from home.

Slow service then got home to find the order completely wrong

Needs closing down 30+ mins waiting for food, arrived cold, rude staff, awful service.

Worse Maccy Dees in Durham Longest wait times Always get your order wrong Look after delivery, guys over lone customers

Service is always polite and friendly but have never managed to have a hot order from here, ever, in 20 years of living in the area and eating here. Doesn't matter if go when it is busy or when it is quiet. It's always cold. Also, you need to check your order, as there is frequently items missing. Just paid for a breakfast meal and got home to find item missing.

Food was ok, but wait times for not very busy restaurant (less than half filled) was poor, and staff couldn't be less enthusiastic, giving wrong orders to wrong table and not even paying attention or caring

ordered the wrap of the day as a meal ( chips and coke ) inside on the order machine …. And waited 22 minutes to hand me the food I could have cooked a chicken and made a full Sunday lunch in the time I got a wrap NOT FAST FOOD unsure what they all do in there but it’s the slowest fast food place I’ve ever seen 22 minutes from paying for order and getting in hand. The Mcdonald brothers would not be believing how bad the service got …..

Used drive through Only ordered a burger & fries for my daughter & had to park up & wait. Struggled to find a parking space very awkward& small parking area. Had to wait several minutes for a space to become available. Waited several more minutes for order which when arrived was only luke warn at best.

workers probably can’t read if they can’t even make a simple cheeseburger.

It would of been nice to get everything i ordered. Having items missing happens far too often and when trying to contact them they either answer and then hang up or don't even bother answering. Poor customer service.

Although busy, staff were pleasant and tried their best to create a warm atmosphere

Lewis fue un muy buen anfitrión y amable hizo mi experiencia agradable él fue amable él es una madre muy positiva y darle un aumento Salud Lewis

¡Increíble! Todos los pedidos que he recibido han faltado artículos y no estoy hablando de un McFlurry o bebida, estoy hablando de las comidas principales. Solo recibí la bebida de la orden! Es aún más molesto cuando pides a través de la aplicación que te lo entreguen para luego tener artículos que faltan y cada vez que te pones en contacto con el restaurante todo lo que consigues es “estamos muy ocupados, tendrás que pasar” ¡bueno, de qué sirve pagar por la entrega! Creo que he recibido 1 pedido que ha sido correcto de los años que he estado. ¡Absolutamente desastroso! Peor McDonald’s para hacer un pedido.

Staff very good burger, not what they used to be!

Slowest McDonald's I've been to.

I come to McDonald’s sometimes for a pick me up after the gym if I havnt brought a snack with me. Some nights Jacob works there and always makes mine and my fiancés night. He goes up and beyond with his customer service and always makes us laugh! This man needs a pay rise!

staff are idiots made me pay twice for my order had to redo the whole thing when it was on the app been charged twice the boy on the first window had absolutely no idea and customer service was shocking

Good craic from lad on drive through phones at 16.30. Today. Good humour appreciated x

My damn order took an hour to get prepared and the staff are so slow so 1/10

Este tiene que ser el McDonald’s más pobre de la historia por las siguientes razones: 1 . El drive thru debe ser renombrado a “drive thru - que te digan que aparques en el aparcamiento - que te traigan artículos al azar - luego espera con tu media orden mientras hace frío - antes de que aparezcan con el resto” 2 . Cuando recibas tu pedido las patatas fritas saben como si las hubieran cepillado del suelo desde ayer. Mejor descrito como gomoso o no comestible. 3 . La máquina McFlurry nunca está encendida. Aparentemente es un dolor de limpiar. 4 . El personal está desmotivado. Según un funcionario, esto se debe a que los administradores codiciosos reducen las horas y el número de funcionarios, a pesar del mismo nivel de actividad. 5 . Hay dos unidades a través de puntos de pedido, pero es suerte de bote cuál elige. Sentado a uno durante 10 minutos esperando mientras 3 coches pasaban por el otro. 6 . Las hamburguesas parecen haber sido arrojadas al otro lado de la habitación después de ser hechas. En resumen vaya a KFC o Bells está bien. ¡Este McDonald’s muestra cómo no se hace correctamente!

The longest wait ever in a McDonalds food. The place was full but people were table blocking. All the staff worked at one speed slow

Basic Macdonald's. Clean and bright. No problems. Very nice staff.

Had a mcchicken and triple cheese burger. The mcchicken was a bit dry and not particularly hot. The cheeseburger on the other hand, the best burger I've had from McDonald's in years. Cheese was actually melted, patties hot and gooey. I'm used to dry but edible burgers, but this was actually a good burger. Whoever cooked that needs to get themselves a job in a proper kitchen not McDonald's.

Los McDonalds más asquerosos en los que he estado, mesas sucias, comida y ketchup en el suelo, cubos rebosantes y mesas apiladas de basura. No recomendaría y nunca volveré a visitar. Mi visita fue a las 8 de la noche y el lugar era muy tranquilo, así que no hay excusa para el estado del restaurante.

I wish I knew the young man's name who served us at the Arnison centre MacDonalds on Sunday afternoon. He was very polite and professional. He noticed that I ordered a big Mac without the bun and sent over a knife and fork without us having to ask. These young people who work in MacDonalds have always been respectful, very helpful and I hope the managers notice it too and treat them well. I imagine it to be a bit of a thankless task for them sometimes but hopefully most of us customers appreciate their hard work. Thank you very much young man.

Soooo slooooow La comida era del estándar habitual y el viaje en coche no parecía lento, pero OMG la espera en el restaurante me hizo pensar que había un granjero solo desenterrando las patatas. Nunca he esperado tanto en McDonald’s. Estoy seguro de que el personal es encantador, pero si le pidiera a un montón de pensionistas con hueso que nunca habían visto una freidora en su larga vida para tener una oportunidad estoy seguro de que podrían haber preparado nuestro pedido más rápido.

Absolutely ridiculous drive through. Ran by kids who haven’t got a clue! Absolute joke. Where is the manager? These poor children can’t run a restaurant on their own need an adult to support

Had a good breakfast, could have been hotter

McDonald's consistently delivers a high standard of quality, making it a reliable choice for a satisfying meal.

Did drive through, was given Mcfurrys which started to melt while waiting for the extra order.. 😞

Probably the slowest service I've ever had ordered double sausage and egg meal at 7 am didn't receive it until 7.25

I have been there many times and every time i have been there late at night after finisheing work. Whatever i order there has always been something missing from the order 90% of the time the most expensive item of my orderand i only ever notice after ive walked home. The main food items ive been missing out off include the chicken big mac, chicken strip select (which was swiched for chicken nuggets which is allot cheeper) and most reasently completly missing the double big mac with bacon. Improvent needs to be made to not scam costomers out of items of food every night

Went there with my mum while sister in opticians.

Sometimes you get told to drive round to the bay things and other times you're sat behind someone else for ages that didn't get told the same which is a bit weird. Inside is okay but the same as every other McDonald's, clean floors that look mucky all the time, broken tables and chairs.

Go there every Thursday with grandchildren. Food is ok but for some reason the ice cream machine is always out of order. Went 3 weeks running and not available. But over the last few months it’s more likely to be out of action than up and running. If it’s always breaking down get a new one . I’m sure Ronald has enough readies to do this!

Never have milk shakes or ice-cream and chicken burgers have gone disgusting

Food is either missing or cold everytime I go here so we have stopped going.

Very crowded in the dinner rush with no where to sit, so had to take out. The wait time was also around 15 minutes for a fairly small order.

Really gone downhill. Think I've been able to get a McFlurry once in the last 6 months. They're never available. I've tried lunchtime, teatime, late evening. When asked I'm always told they have to clean the machines. It's 5.20pm and I can't get one now. Why are you cleaning machines at the most busy times? I suspect you're not. I get an ice cream isnt a huge deal to many but for my Autistic fries and ice cream obsession I tell you it's a huge deal. It's a difference between eating and having a meltdown and not eating deal. Always have to wait in the car park for my order too. No other McDonald's makes me do this every single time. I avoid it now. Would rather drive further to get the food I want and still probably quicker than waiting here. I don't get it. The staff are always friendly however, shame I don't go for the chat though.

Food is always fresh but sometimes have to wait 10mins +

Got the new big mac with bacon meal bacon was missing my daughter got a large coke and it was basically just water and the chips where shocking

Drive through was ridiculous, two ordering lanes going into one pay and pick up lane. Did NOT run quickly or smoothly, everyone trying to get to collect point first.. my first and last time here...

Cold food waited 15 minutes after driving through. Food was cold 🥶

Having read some poor reviews about this McDonald’s I have to say it was spot on, and deserves a good review for my visit. Used drive through only took a few mins, food was good, fresh and hot. Car park small but parked no problem, never seen as many rubbish bins at a McDonald’s before. 1.30pm visit on a Thursday.

Quite a small McDonald's. Tight turns in the car park and the drive through. Standard McDonald's menu. Beware the 4 hour limit automated parking charge cameras for the shopping centre which also cover this McDonald's.

Horrendous Waited almost half an hour for food ordered in app, other people got their order and had to take it back as it was wrong Ridiculous

I bought a McCrispy and it felt like I was eating a little slice of heaven that had been carefully put inside a little cardboard box by angels.

Always like McDonald's, where ever I go.

Very disappointing branch, McFlurry's always seem to be unavailable on our early evening visits. Last time, ordered a triple cheeseburger, only got a double. Service is quite slow too and food is often not very warm. Bit of a trek through Durham to Dragonville but that one seems much better. The Arnison Centre one is consistently disappointing.

It's McDonald's..........it's rubbish!

I have to say ,this McDonald´s the slowest MD ever . it took over 45min to get our food. very very busy .feel sorry for the staff

Needs the machines checking for till recipient and more table numbers

We went in at a busy time but most enjoyable

Typical MacDonalds, only issue is that the car park was extremely small and had to park in the Sainsbury's car park and walk over

i ordered 6 nuggets and instead got a quarter pounder (brilliant start), ordered a plain cheeseburger with bacon because the only things i like are the burger, cheese, and bacon (not even the ketchup) so they give me a plain cheeseburger without the bacon which i paid extra for and then a double cheeseburger with bacon and ketchup (thanks). there was no straw for my drink and there was a hair in the cheeseburger. absolutely disgusting i understand yous are busy constantly but pack accuracy is important otherwise you get angry customers

Popped in a couple of times as my son was in hospital and this was a nice little break for me. Always order via app as love their rewards points. But what I liked about this restaurant was that every parking space is numbered, therefore you can park anywhere and have the food delivered to your car instead of having to park in only a couple of designated spaces.

Hot fresh food, used drive through and waited in car park and food brought to your car. Fast and efficient. Best McDonald's around.

I don't know what's going with this place it's getting worse

Never ever visiting McDonald’s in arniston centre ever again. I got the quarter pounder with cheese burger and I am 100% positive there was something wrong with the way it was cooked. By the time I got home I felt sick and next day I felt awful. I did phone McDonald’s and obviously they saying it wasn’t nothing wrong with their food. Horrible food and disgraceful customer service.

food took over half an hour to come. food was cold when it arrived. rats.

Nice McDonalds as they go. However, do check your order before you move especially if you customise. Apart from that, nice area, nice staff, nice people.

I stopped for a bite to eat on my way home from a concert, the staff member who served me was friendly and smiley, the food .... the chips were fresh and hot, the milkshake was cold, the burger was like cardboard, it wasn't fresh it was Luke warm in fact I ended up only eating half of it.... I won't visit again as it's a little pot luck on freshness

Good morning my fellow human, you need to give more credit to your employees because this guy makes my day.. he remembered my birthday and he is fantastic customer service.

Asked to park up and wait for my order in the car park. My order was 1 beef burger and 2 fries. So much for fast food.

The food was nice however when they came with my food they spilt the drink and did not replace this drink.

Honestly, every time at drive through or delivery - half the order is missing. Is it really that difficult to check the receipt against the item in the bag?? Just had a delivery ( I thought I'd give the benefit of the doubt after the last time) half of it's missing - again! Rang store, fobbed off with ring uber - who never answer. Absolute con. Avoid unless you're in store and watch them pack your order.

Visit here on the 27th of march order a double cheese burger meal with a coffee the burger was not tasty the cheese is tasteless it had raw white onion in the bun was so thin that the burger slipped out it was like a pile of slopes on a soggy bun I managed to eat have of it then into the bin how people eat this rubbish I don’t know since getting back home I've had a upset stomach my advice is go somewhere else for a proper berger

It's a Macdonald's, you get what you'd expect. Staff try hard and most of the equipment works most of the time

Great place to go for food, quick and friendly service, lovely girl named Elle who works there is always friendly

Service can be slow but it is always clean

Arnison centre Durham Drive through was extremely busy, waited over 35mins from ordering to receiving food. Order was... chicken nugget happy meal Bbq sauce Book not a toy Fruitshoot drink and a kit kat flurry. I received the following and didn't realise till I got home.. Cheeseburger happy meal No sauce Toy nit a book Fresh orange juice!! Worse service I have experienced at any McDonald's

Place was spotlessly clean and staff were very attentive. Food was fresh and hot and wait time was good.

Clean McDonald's but parking/drive-tru situation needs work!

Same old..... but always dependable for a quick treat!

This store has recently had a refurbishment but doesn't seem any bigger or better. The Service provided was good but at times can be slow

Sick and tired of paying for a large meal but not getting a large fries. These guys need to learn how to fill a fries carton properly and give people what they've paid for.

Wrong food when I got home to eat it so the dog enjoyed it instead

Second visit in a few day and STILL no milk shakes!! Affects ALL ratings for me!!

I know only had coffee, grandson was eating

Jacob on the drive thru speaker had the most exquisite customer service and the hash browns were delectable. We will definitely be returning and hope to be served by jacob again. Tat tare

Not much room for my mother's wheelchair. Far too much salt on fries but food was OK apart from that.

I ordered my burger with bacon, was served without. They forgot one of the drinks of the happy meals. Everything was resolved though by staff at counter.

McDonald’s is just a classic restaurant with such an iconic taste.

Nice food but they alway get my order wrong

Forgot dips got coffee instead of tea

Paid but small chips missing, asked for no cheese in burger, hate cheese but it was in and medium chips cold

Lad on drive thru is always nice and cheers me up on a morning with his excellent customer service keep up the great work

Probably my go-to McDonalds. Great food, quick service, just an amazing store compared to many others, which aren't as great as this one. The only issue I have is lack of seating, but that is to be expected with a lot of McDonalds.

Very very busy .staff friendly.all on flat.carpark super busy

This is more to do with mcdelivery. I placed an order at 18:12 on the app the original delivery time was by 18:50 at 18:35 this was changed to 19:25. So by this time my food was more than likely already made and waiting for collection. My food did arrive however at 19:20 delived by Uber it was stone cold and had to be binned tried calling Uber eats who advised 1 hour and 12 mins is excitable time for delivery so noting would be done. Tried to call McDonald’s Arnison center they didn’t answer there phone that’s a cost of £27 wasted because of McDonald’s making the food and just leaving it to go cold on the side and Uber eats taking so long to collect and deliver the food will never use the mcdeliver service again

Ordered a meal for delivery and only received the chips and drink. Rang customer service and I'm getting a refund. I wish you could ring the restaurant and complain and get the burger I should of had delivered as a refund isn't getting to fill my stomach. How is it hard to look in a bag and see a portion of chips and no burger on a meal order and not see an issue.

Had to get food to take away because all i could smell was the drains it stunk bad

after waiting over 30 mins for the order to come out the food was freezing cold not very good at all

Well it's about 6 years since I went so if you go often you'll know that it has changed a lot! Not easy to navigate now and staff expect you to know what to do! Didn't seem the happy place that it used to be. The food was exactly the same though