Mcdonald's Restaurants in County Durham

All of my food has come cold and I’m missing the Big Mac and medium fries off my order.

what order it didn't arrive and ive paid for something iv not received not happy at all.

Chip are stone cold disgraceful

Gave my order to the totally wrong house

Had Missing food , no sauces as usual and some items were cold..

waited nearly 2 hours for the food to come. let alone now its turned up it is cold. not happy one bit

Poor again. It’s like I keep saying to my guy - I’m not sure why I keep coming back. But then he gives me a freebie and an extra week tick.

food was cold and Minecraft collectibles were missing

This order was ok but ordered again and they keep putting back the time. It said 35 mins for delivery, we waited 30 mins and time was put back to 55 mins, so 1hr 30 up to now. Terrible

Original delivery was 35 minutes.. saw on app my order was being prepared 2 times . Delivered cold inedible

Cold food again and missing an item

All food was freezing cold, how hard is it to deliver food in a reasonable time??

Order missing items and stone cold!

order was 2 hours late and missing items

Wish someone would actually read all these bad reviews nice quick delivery everything was in my order for a change but the food was cold and the chips were stale waste of money

I'm absolutely gutted orded this meal only because It comes with a limited collectable but my food has arrived and I don't have the collectable in my order what an absolute waste what's the point in advising it on the menu if your not going to even get the toy anyway I feel ripped off

He kept driving past and did not even bother to ring me

Much better the last few orders, all food ordered included and good standard of food

Driver was amazing as I forgot to change the address I was a little up the road in eye line and it was just give me directions 🙂

Arrived freezen cold and not nice at all things missing but never get what you ordered this happens all the time

Chips where cold no salt on chips either disappointed.

bag was soaking wet pop was leaking and food was cold

Oder at 11:45 and didn’t show up till almost 3pm

delivery driver very polite thanks

Every bit of are food was stone cold!!!! The bun enjoyed it

how wrong can you get a mcmuffin?? so I order a double bacon and egg (she has arfid) and doesn't like anything else.. for us to receive a breakfast roll with brown sauce. as you can probably tell she was not impressed. delivery time and driver always spot on. Just the order itself. nearly everytime we order it's wrong.. had to go retrieve the missing items before too. Just seems a bit strange for us to be always needing to rectify their mistakes??

Absolutely freezing nd all dry nd chicken mayo burger was disappointing

not all items.delivered had to go down and pick them up which is pointless paying for.delivery. i would like a refund

order went to the wrong house didn’t receive what i paid fir

I ordered the food at 19:16 and it’s not 20:35 and food has only just arrived, cold, undercooked fries and the driver went around the block past my house twice before delivering my food. disgraceful.

the food was stone cold when it arrived.

my mcflurry had spilled over my sauces and got onto my drink

Half a chocolate milkshake, not one dip (despite ordering 5) and pretty cold. Pretty poor form.

give us the wrong food now I can't feed my kids till later thanks

Never received my food. pretty sure the driver scranned it

Delivery driver kept a bag of my food, which had my kids fries and burgers in, had to give them my food absolutely appalling. in future il be checking my orders before they get the code. fuming!!

Friendly driver nice warm food

order never turned up and been refused a refund driver lying saying tried to contact me but never did avkid

Waited well over an hour for it to be delivered and only seemed to have progressed after when we rang up about the time on the order. Additionally, the food and coffee were not hot and hardlies warm

What a joke this place is for sauces with chicken nugget meal added extra sauces with order and got a garlic and didn’t get a single sauce then they have made 2 drinks up and put only one straw in. Chips were over done and Chicken was horrible too !!

Turned up after 2 hours and an item missing, not good mcdonalds one bad experience is all it takes to put us off ordering from this restuarant again, we will order from somewhere else going forward.

food was freezing cold most ended up in the bin

Would much better if it was HOT

Half the items were missing from the order, the chips were cold & soggy, and we also received a vanilla milkshake we hadn’t ordered. Just terrible

Well Mannered Driver. Food came freezing cold. Soggy Bags. Felt like it'd been left outside for a week. Driver was at Restraunt for a long time. Restaurant needs to start getting their act together.

quick delivery but was just say warm the food

wrong order was delivered. still waiting for a refund

Food was freezing cold and slapped together. The best part of it was the shamrock shake.

Polite friendly delivery driver. Respectful of property. Well done 👍

Never revised the food and I was screamed and shouted at by the driver

My order took nearly two hours to arrive, the food was freezing cold, really unhappy about this.

They kept changing the time and I couldn’t cancel food was stone cold you should be ashamed to send food out like that

Ordered sausage & egg McMuffin meal it came with no drink & no egg in the McMuffin useless

Food was freezing cold and couldn’t be eaten

The chips were soggy, my 20 chicken nuggets were over cooked, also my burger sauce had leaked all over and my drink had spilt a little bit. I didn’t eat any cause it looked horrible. I would like to request a refund.

quick delivery and friendly courier

order was 30 min late food freezing cold had to be re heated which made it worse the bag it came in wasn't sealed and was open and wrong order

Received completely the wrong order. Can't even eat any of this. Now I'm poor and hungry, thanks.

the food was stone cold, and was missing items.

Could have been warmer but still happy

Delivery time pushed back multiple times. Over an hour from when it was originally estimated. Food was cold and dry, as if it had been stood waiting for the extra time.

There was no 6chicken nuggets and there was no dip with the Stormzy meal. An chips was freezing.

Got someone els Oder food was freezing

This order was not delivered. How do I get a refund

Headset not working on drive threw sat waiting like idiot to finally get served then having to wait in bay for nuggets and burger so much for fast food very poor

late, cold and missing items again!

We did not receive our full order that I paid for

always food missing from order.

Arrived late was stone cold missing plain dbl cheesburger no free nuggets

I ordered a chocolate pie and got sent a cookie

it was perfect. Right amount of salt on the fries. I asked for 3 curry sauces and got them .

Shocking food at this McDonald’s. The grilled chicken in the salad was like cardboard. My double chilli cheeseburger only had one burger in, and that had a piece of paper in it. My vanilla shake turned into a banana one. The salad went back as it was disgusting and was swapped out for a single cheeseburger with no refund. Our worse McDonald’s visit for a lot of years.

All freezing and drinks spilt. Terrible

bags ripped open and broke my gate

freezing cold. soggy unsalted chips. burgers were icy cold.

Driver took a over 40mins to get to me and proceed to drive past my property 5 times. He was tracked on the live map driving everywhere but my address. I made contact with the driver explaing where my property was multiple times, he never responded but continued to drive around. He finally arrived at the address and I refused the delivery and did not give him the code for the order and then decided roedrive myself to the restaurant as it is on 7 mins away.

Over an hour late. Absolutely stone cold all the food. Almost inedible. Had to reheat everything in the microwave.

absolutely stone cold 30 minutes late

I’m bitterly disappointed over an hour late and freezing when arrived.

For nearly 2 hours the app has told me that my food is been prepared and then come up it had been delivered an hour ago in which I did not receive

why employ people that can't do the job. McDonald's has my order your drivers are a disgrace. I will not order from McDonald's ever again

Chips burgers and nuggets stone cold been sat about for ages not happy at all the yous have the cheek to give me a 3.50 refund never again

Food was freexibg cold and received wrong order

Took 2 hours for food to come from placing order then said on phone was delivered and wasn’t then the man come and wasn’t going to give me food cos the order number wasn’t on screen as said delivered showed him the receipt on phone and match it with receipt on bag and still refusing was stood outside for 10 mins with food to which now the food is like been in a fridge total waist money

Ordered food at 7pm and food arrived 8.55 stone cold

Said postcode was wrong when was correct was in different area for about half an hour food was cold and item was missing

Food was freezing when arrived

Delivery driver was great but as usual food was cold

I have given me the wrong order

As usual. Takes forever. Food cold and missing items again. Useless...

One seal on the bag was open, didn't realise until after the driver had left and there was an item missing from the order!

Food order all wrong and stone cold

Little cold but all the food was there , driver polite .

I forgot to change my address. I messaged the driver as soon as I realised and he brought it to my address with no hesitation

Items missing and they put small fries portion in a large box so felt a bit ripped off.

One product not in order there always something missing

Missing about half the order when it came it's done the same a few times before usually not as bad. v disappointed

Waited almost two hours repeatedly said courier was at the resteraunt phoned resteraunt to be told no courier was there two hours for delivery shocking service

Can’t get one single order right, always something missing or wrong, ordered a chicken nugget happy meal for my daughter to only find out they didn’t send out her chicken nuggets, absolute melts for seeing a happy meal for a CHILD and leaving the main component, this isn’t the first time it’s happened, my dog can do better than them

the whole order was stone cold