Mcdonald's Restaurants in County Durham

To inform the manager of Peterlee McDonalds, there was 3 crew members who were extremely rude. It’s meant to be service with a smile not with a frown. These members of staff are named James, Chloe and Evan as read from the name badges. It made me extremely uncomfortable and that level of unprofessionalism was unacceptable. Personally I think further action should be taken. Kind regards anonymous

food was cold would like a refund

Half of the food was cold, I couldn’t open my wrap properly as it wasn’t together

nothing I'd actually ordered, dunno who you sent mine to.

Twice in a row they have forgotten the mcchicken sandwich. Absolutely ridiculous

Food wasn't the greatest, very busy.

and again, how do you deliver the wrong items?

Why was my food open it’s meant to be sealed

decent food but always items incorrect

Food was cold when it arrived, no sauce I paid extra for and the other sauce I ordered. No straw and McFlurrys were liquid when they arrived ! Not happy at all

food missing from order again. my kids had no meals so their treat was ruined

completely wrong order sent. no food in order

The food came early BUT I ordered 2 Latte's BUT instead of Latte's, 2 large cups of Normal Coke

My order was over an hour and was freezing

Two hours late and the chips were cold

Don’t order from here if they aren’t late they forget things. Over a hour late laStnight and everything was disgruntled burgers were hard and cold they even made the McFlurry to early it was like water when it come yous are absolutely shocking

Lazy day, rainy, miserable day, keeping the kids amused and out from under my feet, while I did my housework. Nice little excursion.

Food was on freezing cold on arrival.

not only was it 1 hour late freezing cold but they didn't read the note to not put lettuce on the big mac so it came with it on also there was no ketchup that was on the order absolute waste of money I suspect it had been sat around for the hour waiting for a driver

Delightful place with outstanding staff and meals keep up the good work!

The food was cold, we needed to heat it up in the microwave.

waited over an hour. food was cold. drinks all over the bag as he delivered in a scooter. terrible

4 stars cause sauce wasn’t there was fuming

it isnt delivery and says it is

Paid for 2 hot apple pies only received one

food was cold and missing items

6.00 for the bairn no mozzarella sticks only thing he will eat joke peterlee mcdonalds

The food was ice cold by the time it got to us and the large drink had spilt so I only got half a cup.

Food has arrived very cold and wet as the driver didn’t had an insulated bag and stood outside with this torrential rain

Chips stone cold nuggets just say warm

delivered completely wrong burger to what I ordered

Order arrived cold. Store didn't remake the order and courier was at the restaurant for 30 minutes

Just the usual McDonald’s service. Terrible. Food cold, Been chucked together, Drink was spilt

bag soaked and ripped when picked up packing was shocking mcspicy meal tastes like bleach and ice cream was watery and overall food was really un eatable

Food was freezing and the pop was all over the bag

5th or 6th time that they’ve just not delivered a single dip despite 4+ dips being ordered, wrong portion sizes for things such as fries, not worth paying the price just to get only half of the items you ordered and most of the ones you actually get aren’t even the correct items, I’ll just eat my food cold and dry because that’s how it arrived with no sauces because it seems every time you order from any McDonald’s there is never any of the sauces in the order, please start reading the order

Cold food, no sauces, no straw, happy meal missing, just eat do nothing and maccys can't even answer the phone!

What can I say well I got five drinks which was spilled all over and no food so yeah got a family of 4 to cook for now

I ordered this at around 11:30 am, it has arrived over 3 hours later and 2:36! The food is stone cold, the cold drink is warm……. This order has clearly been sitting somewhere the whole time. I have had to sort out another option for dinner which had caused changes for the rest of the day! This is the worst experience I’ve ever had! I would expect at least a full refund! The absolute waste of money that it has been

wrong address it went to shotton and I live in Horden not happy didn't even receive my order

food was freezing upon arrival, time kept changing and had to walk half way up the street to get the driver!

Order was soggy and freezing cold. Hot chocolate was undrinkable as that was cold. No sauces, no sugar/stirrer. Originally was told it would be 20 minutes- which turned into an hour. Must of been standing for a while before being picked up. £16.00 worth of food in the bin. Won’t be ordering again.

Missing meal missing source happens all the time need something do be done waste of money

Looks like my food was put together with a catapult but apart from that it’s alright

Food was stone cold beyond a joke

Didn’t get the food we ordered

Missing large fries. It's written on receipts on 2 bags and still missing. Staff need to check orders properly before sending them out.

Ordered at half 5 and food has only arrived now absolutely appalling not only that but most of order arrived cold.

Good not delivered, this order was made at 5 o’clock driver phoned at 21:45 asking where the house was , McDonalds at Peterlee passed food over to delivery drive not long after ordering, request a call back from just eat and a full refund asap

well my mcflurry wasn't even full it barely had any toppings on and it also fully melted by the time it had arrived and large coke was all over in the bag so there was only 3/4 of that left in the cup very disappointed

Ordered plain double cheeseburger. Came with onions on .

fries were cold and stale, milkshake was only half filled and weren't given any condiments at all, despite selecting them

Over 1 hour late tried to cancel and still tried to deliver the food which will be cold as its been AGES managed to cancel and driver still bringing to my home Not great at all !!!!

Shocking service missed half of our food out. Tried calling the store, they either hung up or let the call ring out! Do not eat there. The food we did receive was bashed and cold

States delivered, not sure where but certainly not my address

2 and a half hours late, couldn't cancel as no option to. Tried ringing them no joy. Not happy at all. I understand places are busy but to have no communication from them is disgusting. Came cold and no sauces when i requested them.

parts of the chicken big macs were missing, and the driver seemed distracted and in a hurry to get away. After they had gone we discovered that they had also left part of someone else's order too

I had to go and collect my food as there was no driver to go and pick it up.

Took ages and was cold and melted ice creams

driver was nice and food was hot

Absolutely stone cold food was with the driver ages completely inedible waste of money

Food was cold, mcflurry was wrong

food didn't even arrive after ordering at 7pm still waiting for food after 10pm !! and also states delivered wonder where my order went too!! tried phoning store multiple times for no answer!

no straws yet again every time now it's getting beyond a joke

Went to wrong house waited a long time for delivery too

I still haven’t received my order

You know what to expect at the big M

I got chicken selects in a cheese sharebox??? don't know how but I was looking forward to the mozzarella sticks 😭 ooo well still got 5 selects so not complaining hahah xx

Only been in the area a month or so and normally been ok but last order something was missing and this time the 5 selects are missing and an entire happy meal

Absoloutley shocking delivery driver drops my drink right in front of me coke everywhere on the floor and even on me it was a large one I want a refund on my drink

They haven’t sent my drink, i ordered 1 large sprite and a small coke and the sprite is the only one that arrived.

My drinks where spilt all over the bag and ended it my carpets getting covered when I’ve pulled them out the bag

Not recieved and manager states order never recieved

Didn’t look properly got everything

Ordered food at 6.30pm. Arrives 8pm. Disgusting service. Cold food by the time it arrives. Service has gone down hill massively lately

Still not arrived 3hours since ordering

chips were still frozen not cooked

Only half a drink in cup when it arrived. probably tipped over in driver car which smoked parts of the order.

Missing pancakes and missing sausage from double sausage and egg mcmuffin

food cold as per usual milkshakes all over the bag yet again a fantastic service

Yet again paid 49p for a fruit bag and yet again not one in!

i ordered a triple cheeseburger with my order and was sent a very poor very hard single cheeseburger with no taste and the bun was stale and appalling im not happy at all the rest of the food was cold to

food was freezing cold took over an hour for delivery! disgusting

Happy with the order thanks ☺️

Same as any other place for fast food with little nourishment. Went again this evening I was asked if was there yesterday for some odd reason, it's been at least 3 years since I was last there. I wanted orange with the happy meal they had none so ended up with what was meant to be lemonade but it had no flavour and was more akin to a poorly carbonated water. With my meal I wanted a chocolate shake and they had no shakes so I wound up with what was meant to be coke, and whilst it did have a flavour resembling coke it was warm and flat. So my visit today was a stark reminder of why it has been over 3 years since my last visit, clearly nowt has changed. Perhaps I will try again in another 3 years but probably not. Sadly I am forced to give 1 star

more then 2 hours later and can’t contact to see where it is

when i received my order it was stone cold. chips where stale. i asked for extra onion on my burger which no shock i had no onion on. i'm missing the mcflurry and the water. my experience today is shocking.

I am fed up with ordering food from this restaurant and it have parts of my order missing are the food is cold this restaurant is sh## for getting there orders right

I’m waiting at the bottom of the street the driver has just drove off he was at wrong house

Utter rubbish. All cold, no sauces sent as per

delivery time kept increasing by 5 minutes says prerparing food, i dont believe because how can it take that long to prepare cold food ? Food was stone cold freezing, for the driver to turn up at 22.37, blarring hes horn, instead of using the gate

Didn’t give us plain put all the bits I don’t like in when I specifically asked without

double cheeseburger, cheeseburger and chicken burger all missing, called and called but no answer at all! These foods aren't cheap and to have three of the 5 missing is ridiculous

delivery driver was nice and brought upstairs to where I live and not just the enterence of the building

order took 2 hours and driver now said he has deliver driver has now said he's delivered the order and clearly hasn't now got to waite 3 days for a refund

Food cold no straw for pop only a few chips and half a cup of coke shocking

Delivery time kept getting delayed food came cold very disappointing

1 hour 45 and food was obviously stone cold. standard behaviour from McDonald's

Ordered a double Big Mac and received a single Big Mac in a double Big Mac box

Didint receive my food I want a refund now