Gills Fish & Chips Takeaway in Northumberland

Absolutely disgusting!!! Just had an order for family both pizzas burnt to bits I mean black crispy burnt. How they thought it was acceptable blows my mind. This is my 4th order since new opening and been very disappointed every single time. Definitely will not be back to give them my money.

Terrible chips, should be allowed to serve to people like that. They were burnt over fried and tasteless disgusting!! Def won’t be visiting again. 😡

The worst fish and chips ever. Fake 'cod' encased in cardboard batter and anaemic tasteless chips. Absolutely ghastly.

Service was acceptable, order taken and given an order receipt. To then be asked by another member of staff if I was waiting for anything. Well of course I was, the food I'd just ordered Portion size is absolutely appalling!!!! I ordered large chips with battered sausage. Sausage was normal size, but the chips. I'm unsure how to put in to words the portion size. If what I got was a large, which is what I ordered, I really dread to think what a small/regular size is. I'll not be returning any time soon

Chips where very poor ended up putting them in the bin fish was like tasteless mush and also went in the bin so I won't going there again I will be going back to Dillon's in throckley.

DH and I had fish and chips last night at the newly re-opened Gills in Ponteland. It was delicious and better than we had in Seahouses a couple of weeks ago. The fish were freshly fried and lovely chips. Keep this up and we won't need to travel to North Shields.

Had to repeat my complex order 3 times- 2 portions of fish chips and peas and they still got it wrong, then argued I hadn’t ordered peas. Asked them to add it to order and got one portion. Goodbye , I’ll never see you again but I don’t think they even care.

Ordered pizzas on Friday night, been very very ill ever since, what has happened normally spot-on. Never again.

Bought food last night not very good chips seemed as though they were left overs from lunch time and were cold fish not too good and I think £10 95 is really too expensive

Had fish , chips & peas which were good. However we all realise prices are going up (& they have massive here) but is it legal to charge for PAPER bags that are a necessity to get your takeaway home? Money straight into the owners pocket ! Even the supermarket packages fish free.

Ordered on line for a certain time pick up….had to wait 15 minutes for the order….why bother ordering up front…even paid for the fish and chips up front! Fish was OK…chips were hard and stale. Will definitely not be going here again. Staff are very surely. For the amount we paid for this meal…total rip off.

Worst fish and chips ever, Chips where thrown out and fish was all greasy batter, Total waste of money. On a plus , The girl behind the counter was talkative

Waited in chip shop got to the front and the staff were horrible and ignorent never use these again .

Just picked up 2 large fish and chips, kebab meat 2 flatbread large chips, chips overcooked, flatbreads like rock hard frisbees, took them back got a refund of£1.60 for flatbreads very bad service.

Collected the order (paid online) fish, chips, peas, southern fried chicken 18.30 21st December. Returned home in Darras Hall (a 6 minute journey), the chicken fillets were still frozen in the middle and required cooking. They are lightly battered on the outside but the inside is frozen. Fish and chips were delicious but very disappointed that the chicken was not cooked. Did ring to complain straightaway, spoke to someone, best he could offer was to return the food to be re-cooked! Not a great solution. Overall very disappointing.

Local chip shop, always lovely chips but always seem that the portion size too small, the large portion is just about right for one person

2 customers allowed in shop at any one time but staff don’t ask them to wait outside. So you get there and if you’re third in line you wait about 15/20 minutes for the two people in front to order then wait for their order. That’s before you can then order and wait 15/20 mins for your order. If you’re 5th or 6th inline you’re there for 45 minutes or more as it’s usually chaos with folk getting given the wrong food or being forgotten about. “Ring it in before you go” I hear you say. I used to do that but then I’d arrive to be 5th/6th in the queue outside, hence I’d have to stand there for half an hour to collect a cold pizza. Final straw was tonight. Went round and queued 15 mins to place order (1x 12 inch Margherita pizza and chips). Then stood outside for 20 mins awaiting order. Finally got called in (as I always have the decency to wait back outside). Kid gives me pizza but then goes to take it back as delivery lad is waiting for it. Delivery lad says I can have it as he’s waiting for more food to be cooked. I get home, open box and the pizza is brown. Totally overcooked yet ironically, freezing cold. I ring up to tell them and request a fresh one but they don’t answer the phone. After 3 attempts of getting an answer machine I give up and go round. I’m about 6th in-line with the usual chaos going on of folk being forgotten and orders being mixed up. The heavens open and I get drenched during the 25 minute wait to get in the shop. During this time a counter screen (for Covid) fell off the counter and smashed on the floor. All the staff stop what they’re doing and start an inquisition into how it fell off. It doesn’t bloody matter! It’s done now, just get on with serving the 10 people that are waiting for their food! Honestly. I eventually get in, show them the burnt pizza and ask why they aren’t answering their phone. No reason given although they say sorry and they’ll put a fresh one in. I just said “Forget it! I’m sick to death of waiting outside. Just give me a refund”.Last weeks pizza was perfection. Tonight’s was foul. They’re so inconsistent it’s unreal and the service is beyond chaotic. Every time I go I say “Never again!”, but we are a captive audience. This time I mean it though. “Never again”. I think they need to sort themselves out now winter is coming, as folk just aren’t going to put up with the huge wait times before even placing an order. I’ve given 1 star as it won’t let me leave a zero. PS. I wish I’d taken a picture now I see you can post them here. First trip advisor review ever, but I’m so bloody furious I feel I should warn folk about the absolute calamity that is Gills Ponteland.

Great to be able to order and pay on their App. Order has always been ready when I call to collect. Good portions and friendly staff.

Use this Fish & Chip shop every few weeks, went again yesterday. Great that you can order via their APP and also pay on the APP. Order has always been ready when I arrive to collect. Good quality food with excellent portions. Good service.

Always fresh, always great food, always friendly staff, always quick really care about their cleanliness perfect. THANKS V MUCH LOVE IT

Always fresh fish and chips, pretty standard menu as a chippy should, good clean service with a smile and reliable as always.Could do with some meal deals but this place is the best by a county mile.Plenty parking and an outdoor round the corner amongst a fair few pubs too.

Everything is cut with the same knive and board. Food is expenive and not worth half the price I paid. The manager is extremely rude as well as impatient towards me - and members of staff.

Excellent service ordered online had delivery off pleasant driver no contact and excellent fish and chips def use again :))

Where to start? Firstly, the oil they fry the fish in tastes odd and my suspicion is that this is because they are frying something else in the same oil or not changing it regularly enough.Secondly, there is only one size of fish for £7.50 - the size is gigantic which is too much if you’re just looking for something at lunchtime for example.On the last visit just before Christmas the chips were undercooked, hard and grey looking. The fish was dripping with grease because they didn’t allow it to drain properly before putting it into the box.I went off this place years ago and never went back, somebody told me to give it a go recently and it is still poor. Fish and chips is one of the easiest things to cook (I worked in a chip shop in the 80s) but it must be done properly, if they managed to do it properly they would have people queueing for it but unfortunately they seem to have lost the plot. If I was the owner I would put a quality assurance system in place - instructions with photographs explaining things like the timing required to cook chips, the colour of the chips should be golden brown, the batter on the fish should be light and properly allowed to rest and drain, the oil should be changed frequently (especially if you’re cooking other foodstuffs in it). Also kebabs, pizzas, burgers etc etc have no place in a fish and chips shop. A lot of people avoid chippies that sell everything because it is usually a bad sign - they should be able to make enough money by cooking exceptional fish and chips.I won’t be going back.

Ordered online at 5.25. Got there for 5.45 to collect to be told they messed up the order (not the first time this has happened). They said they would redo the pizza waited til 6.35 to them be told they have given the pizza away to someone else and they have ran out of bases. Terrible service not just once but twice now.

On Sunday the 22 of December I was walking past gills so I thought I would get something . There was about 8 people in the shop so I walked up to the lady at the front desk who was lovely and I asked for 2 portions of chips . After she had Took my order I Took a seat then the woman called up a young boy and said I am really sorry but we have gave your pizza to someone else at this point the boy had been waiting for 45 minutes so he got his money and left . Then a women came (after 45 mins ) and asked how long her fish and chips would be and they said a another hour she shouted and said she had been waiting for some one else and stormed out the shop .After 20. Mins of waiting of 2 portions of chips we got our money back and left I would not go hear if I was you after all of this you may of read

Just had my last supper at this chippy, I will not be back.on Friday night I ordered sausage and chips and a fish. The sausage and chips were put up and wrapped and put into area above the cooking pans whilst the fish was being prepared and fried which took approx 20 mins.On arriving home the sausage and chips were barely warm and soggy.When is someone going to educate staff to stop this stupid practice of wrapping up orders long before they are available to custumers ?

Very slow. It tasted nice enough, and reasonable portions. But very slow service and equally dis-organised. Only 2 people behind the counter when we arrived, one of them frying and the other serving and taking orders.

Gills Takeaway isn’t very nice at all, the food didn’t taste very nice. I have been to this fish and chips shop twice now and disappointed on both visits. Gills have 2 fish and chips takeaways in the North East that I am aware of, the other being in Wallsend and the prices in Wallsend are half the price of Ponteland.

Lovely freshly cooked haddock and chips ( no bones or skin ) ..worth ordering and waiting 8-10 mins for it fresh from the pan .

Excellent choice of food whether you want fish and chips, pizza, kebabs, burgers etc. Fish is huge and one serving fed two of our family. The donner kebab also lasted for two meals - huge amount of meat and fresh salad too. Everything is absolutely fresh and the fish is amazing!

Great selection, fantastic food which is easy to order either online through there app, by phone or just over the counter. Immaculately clean with friendly staff.

nice staff and food. well done. Tastes great. The food is served quickly.and for a chippy the restraint is kept clean.

Great Fish & Chip shop serving fresh food cooked to order, freindly staff and value for money!! wouldnt go any where else!!

The food is nice can’t complain, cooked fast, staff are mostly cheerful and chatty odd one which isn’t so cheerful.

Great haddock &chips; fish cooked to order.scotish girl serving very polite and friendly and the fish shop is spotlessly clean.

Cautious eater here pleased his 'spidey' sense is still good. Gill would seem to be the proprietor with an appropriate name for a fish shop. The chips were lovely with a beef and onion 'Pukka' pie. A bonus when in the Midlands. Everyone who came in was known. I eat inside as it was too hot outside so enjoyed the ambience. Recommend but it's off my usual places. It's very high on my list of good chippers now.

Huge piece of cod and two portions of chips for just £8. Really well cooked fish - served up in generous portions. Had to wait 5 minutes as it was cooked fresh - always a good sign.

No bones no skin. If you like these don't eat here. If like me you hate bones and skin this is the place. Not cheap but away from the coast, very tasty!

Tried the Chicken tikka mixed kebab massive portion including chips and price includes a can of juice which is half the price of a normal kebab in my home town it tasted great also the fish and chips was massive and very tasty highly recommend.

Crisp batter on huge, good quality cod fillets... chips crisp and evenly cut.

Gill's chippy is the best one around for miles. It's been renovated recently and has a very comprehensive take away menu. The portions are generous and it's rare that we finish the fish and chips. I can't recommend this place enough if you're after a great take away.

The Fish & Chips at this shop are the best I've had. Massive fish, like they used to be when I was young. Not like some Chips Shops that vary I've never been disappointed.