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66 Opinions in 2 websites
Almost 5 pounds for a cappuccino for which no order has been taken at first, for which you then have to wait more than 20 minutes, with a spoon and sugar missing and, as a highlight, a 10% service fee appears on the bill? As beautiful as it is in Gleneagles - unfortunately we didn't like it at all...
64 Opinions in 1 websites
Shopping break with Family - offered taste of 2 wines before settling on a bottle of Chilean Merlot. Fish'n chips recommended - opted for beans instead of peas on the side
64 Opinions in 1 websites
What a fabulous wee find. Popped in for a bite to eat. We had the soup and a sandwich deal. Sandwich was loaded with lovely chicken breast meat bursting out from the slices of bread and the soup was like your Granny’s homemade lentil, brilliant and delicious. The cakes looked amazing as well. Maybe next time. Lovely staff. Lovely peaceful atmosphere. A fantastic experience and very reasonably priced. We will be back. Don’t know why we didn’t try this place before given that we’re locals. Lol It’s a credit to the Owners.
62 Opinions in 1 websites
Firstly, I did try to make these comments privately to the venue, but have had no reply to my request for a contact (sent nine days ago). This is what I planned to send. "We were guests for a lovely evening out with friends last night, which is why the evening should have been memorable. You were busy, we were happy to wait for our table. Orders were taken for drinks, but one drink was forgotten and instead of two Slimline tonics and one regular, we were brought two regular tonics and one Slimline. We made do with one of each. In a top class establishment, I’d expect wait staff to operate a ‘silent service’ method where they adopt an easy method of marking their orders pad to enable drinks to be delivered without interrupting conversation. Obviously you don’t train staff to do this, or it appears, to train staff at all. When the waitress came with the missing soft drink, she put it on the table when the person’s hand was outstretched to take it. She did this without making eye contact with the customer. If it’s your policy to do this, she should have said. We were taken into the dining room and seated. Only some time later, when asked “Are youse ready to order?" did the waitress realise we had not been given menus. Incidentally, I’ve yet to come to The Canny Crow and not be addressed as “youse”. One guest asked for bread to be served with starters (he wasn’t asked if he wanted brown or white bread, maybe you don’t have both?) It didn’t come without a reminder. When it did it was supermarket white bread. More bread would have been handy with the pâté which came with approximately a quarter of a slice of toast.“It was nice, but when you eat pâté on its own like that it’s like eating lard.” Why did you skimp on the cheapest thing on the plate? Four out of six mains were served. We couldn’t start eating as we had no cutlery. After some time we had to ask for the other two mains. One of our guests went to the bar and asked for “knives and forks” the waitress brought knives only. We had to ask for vinegar, we weren’t offered it. We helped ourselves to mayonnaise. Service was so slow that by the time we ordered Irish coffee it was after “last orders”. It had been announced (at 10 pm), but this meant that you lost revenue. To top it all, someone started to vacuum when we were still in the room. I had no idea you closed so early, but a polite word to the person who booked would have prevented the ignominy of being virtually thrown out. Throughout the evening, it appeared that unlike previous managers, the person in charge stayed at the corner of the bar, and appeared to be a barman, rather than the person making sure the place was running smoothly. Staff were pleasant, perhaps not exactly friendly, but the blame would appear to lie with management who have failed to train them in the basics. If you want to incentivise them, remind them that you have plenty of American guests and they will benefit from high tippers if service improves. I’m telling you all this because I want The Canny Crow to succeed. I love the venue - it’s a bit out of the way and an expensive taxi ride home, but it would be worth it to bring guests to a world class venue with a stunning view. It is NOT worth risking bringing guests who I want to showcase the best of Ayrshire to when the service is so appalling. Frankly, you should be ashamed of embarrassing your guests. "
62 Opinions in 2 websites
Very good food and attentive service. Not sure why this place is not heaving and perpetually fully booked. Other places in Stornoway were booked solid but were not as interesting. It must be newish so it’s reputation as a restaurant hasn’t yet spread.
62 Opinions in 1 websites
The chippy is just up the road from us but we probably only pop in to get chips once a month to go with a meal we are making. The chips are always good these days, as is the service and the staff are really helpful. On more than one occasion I’ve seen them going above and beyond to help out a member of the public. Also really pleased to see the phasing-out of polystyrene trays and plastic bags in favour of paper and cardboard over the last few years. Fish could always be bigger but you could say that about any chippy these days and the last few fish I’ve had have been really good. Highly recommended.
60 Opinions in 1 websites
Lovely location in an old lodge right on the water. Very traditional feel. The dining room was fully booked so they kindly gave us a table in the whiskey bar, which was actually great for us as it was very cosy and felt a bit less formal. Food was fine, but it is very expensive and I didn't personally feel it was worth the money. We had better meals elsewhere for less. Service was good.
60 Opinions in 1 websites
Ordered 2 x standard fish suppers at £10.10 each, a bottle of Irn Bru at £2.30 & a bottle of water at £1.80 which totals £24.30 & was charged £26.10. We didn't notice until we left the shop & totalled up what we bought!! So not great being overcharged £1.80!! The fish was very small & quite tasteless for the price & the colour & texture wasn't white/chunky like the usual fish we get. The chips were nice. But after this experience don't think we'd buy fish & chips there again.