The best restaurants serving British food in South East

This little restaurant is a hidden gem!! We ate here last night (27th Feb). The lay out of the restaurant is modern and stylish. The waitress Emily was rushed off her feet, but she was perfect and made us feel very welcome. Nothing was too much for her and she made our evening enjoyable and relaxing. Thank you very much Emily 😊 The menu is on the smaller side but with a time limit I understand why. My husband had fish cakes to start which looked very well presented. He said they were very light and beautifully cooked. We waited 10 minutes before our mains arrived. For mains my husband had a New York burger and I had a chicken and bacon salad. The burger was full of flavour and again well presented. The cheese was melted perfectly and the bacon was cooked just right (not too crispy or undercooked). My husband would have liked more cheese but he does love the stuff. Normally I’m a little worried about ordering a salad because they come with just lettuce and tomatoes. BUT this salad was without a doubt the best salad I have ever eaten!! It had everything you could ask for! The chicken and bacon were cooked to perfection. It was dressed with a lemony dressing which worked so well. I can’t fault it!! It looked gorgeous! I have never had such a lovely salad. Even thinking about it is making my mouth water! I then had a cheesecake, my husband was too full for dessert. The cheesecake came out on a decorated board with lemon and gin coulis stars which made me smile - lovely little touch. It had a delicious crumb sprinkled around the board which gave it that extra little touch. Overall, our dining experience here was 10/10 we will be back again very soon. I hope this gets shown to Emily and the chefs in the kitchen. It was also nice seeing the chefs smiling and enjoying themselves through the kitchen window. You can tell the chefs who made our food really really cared and puts all their love and passion into making the food look fabulous. Again thank you 😊

Bill arrived at the end and they’d added on a bottle of wine that supposedly I had but definitely did not. I queried this but they refused to take it off and we had to pay. The server would have known we never had a bottle. Really dishonest and won’t be returning.

Fast and efficient service , lovely food , Chris was very helpfully and cheerful

Excellent facilities for water sport

Great view of Shanklin shore. Staff were great. Quick service. £4.40 for chips that was a large portion for 1 person. I recommend

The best spot in the whole of Hastings, completely wasted. Such a shame.

This has to be one of the worst Wetherspoons we have ever visited. On entering we were greeted by dirty plates and glassware strewn across almost all of the empty tables. This should've been our warning to go elsewhere. We find one that's not too bad and order drinks using the app. The drinks do not arrive within 20 minutes. One of our party goes to the bar, and a member of staff then makes our drinks for us while we wait. The bar was not busy with customers, so this wait is unacceptable. We then order food and drinks. The drinks take 25 minutes to arrive. The food does not arrive until 50 minutes later, and even then, with items missing. Many customers like us were chasing the handful to staff to see what was going on, but despite their efforts they were unable to help and had no answers. We asked to see a manager but was told they were busy and unlikely to come out. The staff member was clearly stressed and doing their best. The manager never did come out despite us being told they had been notified, which for a company like this is absurd. We left and will be seeking a refund via head office. I cannot recommend strongly enough that you give this place a wide berth until they invest in it properly and resolve these deep management issues.

The breakfast was dry and the service was awful. If I was the owner I would be ashamed of myself. Who ever owns this place needs to take a long look in the mirror.

Visited on Tuesday, we were meeting halfway between Windsor and the South Coast with friends. We didn't want a full hot meal however the alternatives were scarce and poor. 2 soups one looked unappetising and the other was empty so we went for a sandwich. The only choices were beef or sausage and egg. Hubby doesn't do egg so went for the beef. I had chips only. Beef was tough and the crusts inedible. I told the staff that the carrot soup was empty whilst first at the servery so after discarding the beef sandwich I went back expecting it to be refilled. I was wrong and when I asked again was told it would be 2 minutes. 10 minutes later I was offered the soup straight from the kitchen. A roll was offered and butter but I had to ask for this. By the time I managed to eat my food coffee and chips were cold. Overpriced and underwhelming with poor alternatives to hot food. We will not be back

Mental but I loved it. Place was like a greenhouse and the lady making coffee was in a massive coat 😂 Lady who took payment seemed shocked I was there and wanted to buy items. A lady asked about the sandwiches and the responce was ‘well it’s just two bits of bread’ Spoke to others in work who said it’s a nuts place but I quite liked how much of a weird experience it was. Shows they’re human in a way and it’s just pay and there’s your food. Customer service isn’t great so if you want a chat probs nkt the place for you but I just wanted a latte and it took ages bjt that’s what I got with no faff. Just a place that seems like the staff are aliens dressed in human skin trying to fit in 😂 deffo going again hahahahahaahha

Food served on plastic plates. Expensive. Argued with owner that tempura is a batter not breadcrumbs, said I would change for something else which was a £1.00 more expensive and she made the young girl go get the card machine before I could reorder! Dreadful customer service and food very poor

Muy amable y servicial. ¡El mejor rollo de salchicha casero de la historia! El hombre que servía era muy amable y se aseguró de que tenía todo lo que necesitaba. ¡Se fue con una sonrisa después de empezar a trabajar a las 4 am!

Very disappointed with Sunday lunch. Gravy like water. No taste , no taste to anything . They took the kids food off the bill which hadn't been eaten apart from Yorkshire pudding. Really should have taken half bill off the adults meals which hardly were touched

Went for dinner with a friend / colleague we had the absolute pleasure of being served by Lux during our visit, and the experience was nothing short of phenomenal. Lux made us feel welcomed and comfortable, was attentive without being overbearing. The level of professionalism and genuine care she provided made our meal unforgettable. If you're lucky enough to have Lux as your waitress, you're in for a nice experience. Highly recommend!

When it comes to customer service this cafe offers none. Everything is wrong with the older lady who appears to own the business. Her tone, mannerisms and general way of speaking to customers comes across as rude. We put the parasol next to our table up as it was baking hot and got shouted at to put it back down again - apparently because of the wind. We ordered off the menu board and were told very abruptly that there was no hot food and to order something else. Both of these points are absolutely fine - it is the way she went about telling me! All snarly and aggressive. I also asked for some tap water for my dog and was met with another shouty response that they did not do water for dogs. We decided to buy a bottle of water for our dog but still she was not happy to help with a container of any description! Bearing in mind half of this business is an ice cream parlour, who presumably have empty ice cream tubs almost daily, the lack of containers puzzled me. Furthermore, when you read previous reviews all saying the same about dog water, as a business owner, would it not be wise to hold onto a tub or two to keep the customers happy and wanting to return? Clearly not at Surf n Sail, they like to be as rude as possible and leave customers as unhappy as possible. On a positive note, the location is fab and the ice cream is great. Such a shame all classes on customer service appear to have been missed by the owner!