The best restaurants serving British food in Runnymede South East

Attended a wake , well catered for great staff warm location

So bad, it was deserving of my first ever review in 30 years (I'm 30). Please take into account I have never complained about service before in my life, so I will try to give a fair and balanced review. We came on the 24th November at 2pm for a Christmas roast. Firstly, the atmosphere was pleasant and staff were polite. Secondly, they did remove the cost for one of the meals due to it's abysmal quality, I thought it was a joke at first (as seen in the picture). They also removed the service charge after we asked for it to be removed due to poor service, which I will give them credit for. However... We waited for over 30 minutes upon arriving and was not offered food or drinks. We had to ask the staff, not once, but twice, until they came over to take our order. The food came in reasonable time when ordered, however, some meals were either lukewarm or cold. The quality and quantity of the food was shocking (plus one meal missing a Yorkshire pudding). We was given 5 roast potatoes between 3 people. With a very small handful of vegetables. When we asked for more, this took over 15 to 20 minutes to arrive. In summary, I have quite low standards when it comes to restaurants, however even for me, this was an absolutely terrible experience and would not return. Update Following Oliver's comment; If you look at Oliver's replies on Google and Tripadvisor he gives very generic responses and doesn't state how he intends to fix problems, work on feedback or even apologise for said problems. The majority of the time, he tries to deflect or blame the reviewer and doesn't take criticism well. Which sounds 'Distasteful' to me, much like the food. Detecting an ego or complex from him. If I wanted to be insulted I would have gone to Karen's Diner, which would have still been an upgrade. If you're local or visiting the area, please check out; 'The Barley Mow' or 'The Red Lion', if you want a lovely experience.. Or perhaps a local prison which I'm sure serves higher quality food. P.S. They even charged my friend twice for her ...'meal', a rather distasteful experience overall.

Friendly pub with one of the best pints you'll find in Chertsey.

After reading the very inviting comprehensive website I called to make a breakfast reservation in The Lounge at 9.30am. I was told by a very supercilious telephone operator that this is not possible ...it is 1st come 1st serve before 12.30pm which is not listed on the very comprehensive website.I then asked for other options and was told very superciliously that there were none.I expressed my disappointment in this not being listed on said website and she didn't give a darn. Well shes getting paid regardless.

Saturday lunchtime. Chilled. (Us - Old geezers just having beers and some lunch). Lovely barstaff (one)

Alan was the best waiter ever / he was very patient with lots of drunk women from Essex and we love him - Otteshall restaurant - awesome guy and he’s engaged

Visited for a Sunday roast, after having roasts in other places over time. ( better service than some other chains) Wanted a no fuss roast dinner. Pub was quiet which was nice. Roast beef dinner was lovely, not a great deal of it and a little more roast potatoes who have been fantastic. Would eat there again. Janet

Had afternoon tea here with my mum as part of a mother's day present. The booking form could do with a place to advise of a dietary request because we don't like cucumber, however, the staff were very accommodating once they knew abd were able to switch the ones with cucumber to cheese and tomato. We were seated promptly with drinks request taken. The food was lovely especially the orange and brown battenburg style cake. It was a lovely treat, we were not rushed at all. Will happily return.

Well, I have used the garden centre for years and ti day thought we would pop in for coffee and lunch. The place was fairly busy but we got seated very quickly. The trouble was we never got served the two couples behind us got served but we were just left at the table for over 20 minutes without even being asked if we wanted a drink. Absolutely shoddy staff with no experience me thinks. Don't think I will bother in future if this is how it's gonna be. Sort it out will ya.

After lots of good visits we had an awful experience today. Probably won't go back. We got to the cafe just before 2pm. My sister's schnauzer sometimes barks (as dogs do especially schnauzers). She barks at people as she is a nervous dog but a very good dog and settles really quickly. I choose the cafe as well behaved dogs are welcome and we've been lots of times. Ñ As we went in Poppy barked. I got her to stop barking very quickly. We went around the corner and sat in the small side bit where we always sit right around up the small staircase and round to the left where Poppy will not see other people coming in or out. We were told we couldn't sit there are they were closing soon (2pm!!!), they put us right by the front door. I asked if we could sit in the corner as we wouldn't be long and Poppy may bark at people coming in. When some workmen came in Poppy barked and I was told if the dog didn't stop barking we would have to leave. It was delivered in a rude manner. We were going to leave as we were flabbergasted by the rudeness of the oldest member of staff, but we had already ordered. Whilst we were eating my friend who only had a hot drink wanted to get a flap jack but at 2.15pm they started putting all the cakes away. Then people kept arriving around 2.20ish until 2.30pm just before we let and they were all told no food was available only hot drinks. They lost so much business in that time and their sign says open until 3pm. As we left about 2 40pm, there were 2 ladies that were sat in the side section where we had asked to sit in....leaving at same time.as us, so there was absolutely no reason why we couldn't have sat there when we first arrived at 2pm. It was extremely unwelcoming, not by all staff as we did have a really nice waitress, apparently our dog was scaring one of the waitresses,Poppy is not a scary dog she is just a barky breed. As they didn't have anything we wanted to order from the menu they stood around us for longer than they needed to whilst we re chose what to have. It would have been handy to say we don't have this and we don't have that when they come over to take your order so you know before you start choosing. The Old School Cafe needs to update it's sign and say no food from 2.15pm only hot drinks and limited seating from 2pm as small side section is closed for cleaning. If I'd had known this I would have gone somewhere else. If this was my cafe I would want business still coming from 2pm to 2.30pm and the staff would tidy the cafe at 3pm once everyone had left. How can they justify closing of that small section at 2pm when there was a couple in there who left the same time we did. No common sense or courtesy I did say the dog would bark by the door. Dog owners be wary of this and maybe find somewhere a bit more welcoming especially if you come at 2pm thinking you have a whole hour to get some food. I had already apologised for the barking and was nothing but polite, the older lady staff member needs to speak to customers in a more friendly and polite way. If your dog sometimes barks then maybe the Old School cafe is not for you. Id go to Heathervale cafe or a nice local pub

Tried to find menu on their website. It says to check Facebook/instagram but not easy to find on there, have to scroll through all their posts and still can’t find. Do better

Guardsman on pump a bonus, makes ba change from pride.

Lovely atmosphere when we arrived all staff were very accommodating as I ask to move to an outside table which was no trouble at all . We were served very quicky and by a very friendly Shelby who had amazing smile and made us feel so welcome the food was 10/10 the roast beef was to die for and portion size took me by surprise definitely enough food to eat. I can let wait to come back and try the rest of the menu x

The Sunday lunch we had was so delicious. A proper home cooked fare. I’m very fussy about my roast potatoes and they were just the best! Crispy on the outside, fluffy inside and just the right size. Such incredible value for money! Can’t recommend it highly enough

It's such a cosy little pub nestled just by Windsor Park. Lots of food choices, lots of parking available, beautiful outside area.