Based on 230 opinions finded in 2 websites
Based on 230 opinions finded in 2 websites
Opinions
Fabulous lunch. Cote de boeuf not on the menu but owners got in especially. Cooked to perfection. Service is always friendly and welcoming. A really wonderful experience guaranteed every time.
Deb Prince . 2024-02-24
MORE AT TripAdvisor
We chose to eat here based on a previous visit. The Wine Circle offers a no-frills atmosphere but has a certain class, which is strangely reminiscent of visiting a family home. The staff are exceptionally friendly and have a great sense of humour. The food exceeded all expectations and was beautifully cooked. I remarked to the host that you would not find better food anywhere! We both chose the duck and vegetables. The way that the roast vegetables are prepared and served here is exactly the way I aspire to cook mine at home. We chose the (very generous) cheeseboard for dessert which offered a large selection of different cheeses; it was also superb.
mekydro . 2024-02-19
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Four of us came for dinner here between Christmas and New Year. We had a lovely evening and a very nice meal. The staff were very knowledgeable and attentive. A couple of the dishes were unavailable which was a shame, but we were all very pleased with the items we chose as they were very well cooked, nicely presented and tasty. The wine was very good quality. The ambience of the restaurant was a little strange as there were so few people there, but it was beautifully decorated and the colour coordination of the Christmas tree and other decorations was lovely . We will definitely be returning
Heather H . 2024-01-08
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Popped in for dinner and we weren't disappointed. Warmly welcomed, the food was excellent and advised on a lovely bottle of wine to accompany the food. A hidden gem.
Plodaway . 2023-11-18
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I recently visited the wine circle in Virginia water. I was extremely disappointed with the ambience and the lack of customer service delivered. The staff were uninterested, unapproachable and were merely tolerating my presence. I felt that the lady serving my drink (I think she was the manager) was not interested in my custom or my being there. The wine itself was reasonable, but significantly overpriced for a 175ml house wine. I wasn’t even acknowledged or thanked when the bill was paid. Merely reminded that they do not accept Amex. I won’t be revisiting which is a shame, as I am new to the area and hoped to find a local gem that I could share with my friends. What is deeply frustrating is that I doubt this review will affect or change their approach. Their arrogance and dismissive behaviour will mean that this review will not even be given the time of day.
Adam C . 2023-09-28
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Extremely unfriendly staff when trying to make a reservation. I have never found them particularly friendly, but I was quite shocked at how rude the lady on the phone was.
catherinehI7950WK . 2023-08-23
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Fantastic food and friendly service. I can recommend this place for breakfast (you won't need lunch if you opt for the full English breakfast - very filling) and dinner (flavours in abundance). The wine is exceptionally good quality and reasonably priced. My recommendation though is to book in advance or you might not get in!
Plodaway . 2023-06-29
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Nice coffee but awful service - unfriendly and snooty atmosphere! Made to feel very unwanted in there. Shabby exterior on a 70s parade of ugly shops. Nice inside but just so unfriendly!
ianbY6951LY . 2023-04-26
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Absolutely horrific experience, avoid at all costs. I can't echo enough the below reviews. This restaurant needs to update it's miserable, bitter waiting staff and replace them with some young, friendly, and dynamic people. As a country haven’t, we been through enough without having to endure such unkind, and unwelcoming behaviour. The owners were no better, so ill mannered. One would hope at their age they would know better. I have heard from many locals that they are rude. If you don’t fit the “bill” of the type of customer they want, then they will absolutely make it known to you. This restaurant/wine bar (whatever it is claiming to be) is not inclusive, it's narrow minded and bigoted. judging by below reviews, and my personal experience they need to put a sign on the door saying …. "white, middle-class, wealthy. over 50's only welcome here" It would save a lot of heartache for the many willing customers, that they make feel so desperately unwelcome. Wine Circle - If you are reading this, please accept these comments as constructive criticism. When you shake your head at a person and make them feel so unwelcome you really don’t know how your actions can affect a customer’s day, you don’t know what people are going through. In a world where you can be anything, please be kind, no matter who it may be. It would be worth also relaying this to your older waiting staff. There are far better (kinder) ways to deal with people. Avoid, avoid, avoid …. Unless of course you fit the criteria.
ROSEeE9959MI . 2023-04-20
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We hadn't visit The Wine Circle for a while, so took our (adult) kids and mother-in-law for lunch. 5 stars all the way! The hosts are lovely and welcoming and drinks were brought quickly. The menu is to die for - there is something for everyone. The sizzling prawns were popular and delicious. I had mushrooms - although top notch. My main of lamb cutlets was a show stopper. The wine list is fairly brief but interesting and very well chosen. There is also a set menu which was good value. We had some set menus and some a la carte. All in all, thoroughly enjoyable and highly recommended!
jw6969 . 2023-01-08
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Simply Brilliant- food was delicious, served with impeccable service. Their selection of wine is second to none. Loved the atmosphere, will definitely return.
720jaym . 2022-08-14
MORE AT TripAdvisor
Never again will I visit! From the moment we walked through the door, we felt we weren’t welcome. No usual staff greetings such as " hello" "can I help" or even a smile. Just a " sit here". We brought three under 3s who weren’t any more disruptive then most. We noticed a lot of eye rolling and stern looks our way from one particular waitress, who most certainly is in the wrong job! This particular member of staff continued to carry out this rude behaviour throughout our lunch. Constantly telling my nephew to shhh shhh shhhh, taking plates away before we’d finished etc etc. The whole experience was just dreadful, we all felt we were a nuisance, and couldn’t wait to eat and leave!!
MrsFisher1985 . 2022-01-20
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We stopped on a Saturday, it was lunchtime but staff were really happy to just serve coffee and gave the impression nothing was too much trouble. Coffee was delicious.
gillansell . 2021-10-17
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I love the place. The ladies that run it are extremely nice. The food is excellent and the ambiance. I fully recommend it.
mpremoli . 2021-10-16
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Popped in with a friend for a couple of beers. Ordered two bottles of Moretti (half-pints) so far so good. When the bill arrived I had to look twice!!! £13.90. Disgraceful & avoid at all costs. At least Dick Turpin wore a mask!!!!!!!!
Tullig2032 . 2021-10-03
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The rudest staff I’ve ever come across! In person they only spend time talking amongst themselves and treat with contempt then when we rang another day to reserve they said no room and hung up! Incredibly rude staff, avoid at all costs!!
londonlife84 . 2021-09-11
MORE AT TripAdvisor
Terrible attitude of the staff. It was as if we were a nuisance being at your restaurant. We were refused coffee at five past 10pm.
P3373LPrichardh . 2021-09-08
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Fantastic food (we had the lamb cutlets and mushroom tortellone) and it was simply amazing. You also have a variety of excellent wines at your choice which becomes the whole meal quite pleasant. Staff is very friendly as well. A place to revisit again.
luisgrangeonc . 2021-08-01
MORE AT TripAdvisor
Amazing food, lovely ambience, great wine choices. Always have a fabulous time at The Wine Circle. They never disappoint! Menu changes regularly & the staff work so so hard to make sure your experience is good. Would thoroughly recommend 5***
Payneeman . 2021-06-18
MORE AT TripAdvisor
What a wonderful lunch experience. Owners/staff and chef could not be more accommodating. The food was amazing and wine fabulous. Thank you to you all for making it a very memorable experience. We would definitely recommend this place.
AcousticDeb . 2021-05-06
MORE AT TripAdvisor
Phoned to book for an impromptu lunch appointment (only 20 mins notice). They were happy to accommodate and we were certainly not disappointed with the service or the food. The food was 5* and they cater for gluten free diners. Service friendly and efficient. Reasonably...
Plodaway . 2020-09-23
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Popped in on a Sunday & asked to see the menu. Restaurants nearly empty so we grabbed a table outside. Waitress was barely pleasant & not very will to make any changes on the menu for our son. 3 min after ordering she tells us...
ydebbee . 2020-09-06
MORE AT TripAdvisor
Another great meal and great personal service at The Wine Circle - we'll be back.
RichardW . 2020-02-14
MORE AT OpenTable
Popped in here after a local meeting with a client. Quick service tasty food and a devine salt beef sarnie!! Well worth a visit...
AH1969 . 2020-01-27
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Another good meal. We tried the set menu this time which we felt wasn't quite as good as the Al La Carte
Fantastic . 2019-12-23
MORE AT OpenTable
I really wanted to give the restaurant 5 stars and up until dessert, I would have done so. The restaurant interior is dated and could do with some updated furnishings but the quality of the food makes up for it. Everything we had was lovely. Unfortunately, the speed of the service really let them down. We had to ask for the check 3 times in a span of 30 minutes and finally had to get up and approach the counter in order to pay. I hope this was an off day for them but, I will hesitate to return in future. Such a shame.
dani . 2019-11-30
MORE AT OpenTable
Relaxed atmosphere, friendly staff, good light lunch menu
Mary . 2019-11-22
MORE AT OpenTable
Been many times before for brunch/lunch & always good. This visit was for brunch & the selection of dishes we had including kippers (fillets - no bones!) & pancakes with bacon & maple syrup were all excellent. Clear that good quality ingredients are used &...
Paul G . 2019-10-14
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Stopped in for small lunch. Soup was nice. Green soup, peas, broad beans and spinach. Lovely mixed salad. House white was very nice. Kind waiters and pleasant atmosphere.
Flyngsolo . 2019-10-04
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Fabulous wine, food as good as a central London fine dining eatery - nothing too much trouble. Can’t wait to go back.
Richard H . 2019-09-01
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The food was good but the service was very poor. They got our order wrong - there are two chicken dishes on the menu. One is on the fixed menu which isn’t priced individually and we didn’t consider ordering from, the other on the a...
Karl W . 2019-08-30
MORE AT TripAdvisor
Great food and amazing wine. Family feel. Would highly recommend
Fantastic . 2019-08-24
MORE AT OpenTable
Excellent original food and personal service. Highly recommended.
AlanF . 2019-08-17
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Excellent food and service. A fine, laid back and unpretentious restaurant with a very good wine list.
Twist06 . 2019-08-09
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Went into the Wine Circle for lunch. The food was OK, but the service was terrible. I had to wait an age to place my order. Then another age for the food to arrive, even though they were not that busy. I had to ask...
Robert3856 . 2019-08-06
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My wife and I visited recently with our daughter and it was lovely! Really great breakfast (the chef clearly takes pride in his food!), good coffee and the personal touch. To think we nearly went to the Costa 20 second walk away!!
JamesT817 . 2019-08-01
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A hidden gem. Fantastic evening, great hospitality for my wife birthday from Sunni and his team Superb food and a fantastic wine selection to match. , All held together by an amazing host and team. Great location and easy parking. Couldn't recommend highly enough.
AscotDiner . 2019-07-19
MORE AT OpenTable
Excellent food & wine as always. Knowledgable & polite staff
MartinR . 2019-06-28
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We had superb service sitting outside at the Wine Circle taking tea and enjoying an excellent carrot cake. Sitting outside allowed us to see the Parking Warden approaching!
KeithHumph . 2019-06-15
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I stopped by here with my wife & in-laws for a spur-of-the-moment quick meal, because we couldn't be bothered to cook. Service was timely, the food delicious & well-presented. Slightly on the pricier side, but given the area you won't pay anymore than you might...
Rob T . 2019-06-05
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Our friends had booked this place for dinner as they had been before and thoroughly enjoyed it. One word: fabulous. We simply loved it. The staff are super and the food is amazing. Great choice too, either a la carte or set menu. We highly...
MartinBach78 . 2019-05-29
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The chef made special efforts to make vegan options although they were not part of the menu. The staff member who served us took great interest in suggesting this to the chef. It was a lovely experience. We will definitely visit again
Ramya G . 2019-05-29
MORE AT TripAdvisor
The Wine Circle is a fabulous restaurant. The food is always delicious and the staff are friendly and knowledgeable.
EmmaF . 2019-05-25
MORE AT OpenTable
The food is very good / bordering on excellent. The problem, and why we may not return anytime soon, is the ambience. Terrible acoustics, tables too close together/haphazard. Might be fine for large loud lunch parties, but not appropriate for tables of two at dinner.
OpenTable Diner . 2019-05-18
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A year after the first visit we decided to try it once again, as we had already planned since last occasion. Excellent food and service with a great selection of wines!. I highly recommend this place!. Keep up! Congrats to the Chef and all the staff!!
migan51 . 2019-05-13
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Hi Guys Not been here all winter, popped in for a glass of red and and a few nibbles. What a fantastic selection of wine outside seating lovely people customers included. After a hard week come and un,wine 😃
Petemeat01 . 2019-05-10
MORE AT TripAdvisor
Always great service and fabulous food. We will be back.
OpenTable Diner . 2019-04-20
MORE AT OpenTable
This is my local restaurant and the owners are lovely and the food is great. Wine is great value for money
Cassandra . 2019-04-11
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Just been in for a late breakfast having happened upon this little gem of a restaurant - we were able to order an extremely tasty breakfast at 3.15.
TravellingLex . 2019-04-06
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Service friendly and attentive, food tasty , wine excellent.
Luv2eatout . 2019-04-06
MORE AT OpenTable
Shockingly rude sad old owner who clearly hates people!
. 2019-03-31
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Sat in our favourite place any day of the week.. great food, fantastic wines. You can’t fault it.. we just love coming here for any occasion.. can’t wait for the summer to just sit outside and drink Aperol spritz watching the world go by
Sestri85 . 2019-02-24
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Come here all the time for lunch or breakfast, but this week decided to pop in for dinner with friends and it certainly didn't disappoint. It is a really lovely restaurant with fantastic food of extremely high quality. You are always welcomed like long lost friends and made to feel very welcome. A hidden gem in Virginia Water.
Underwoodfamily3 . 2019-02-11
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Lovely family-run restaurant which is perfect for those who appreciate good wine and food. The service feels very personal and the staff know every dish inside out. The food is delicious and you can tell it's prepared freshly and lovingly. We had the chilli steak which I highly recommend. The owner knows his wines and we really valued his input on selecting wines to go with our food. We love this place and would definetly recommend.
Helen Q . 2019-01-21
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I was not at all pleased with the attitude of the owners of this place.I was humiliated by the owners,simply by having brought in a Cup of costa tea,not realiisng that its against their high profile policy.They could just told me nicely that it’s against their rule.Upon entering the restaurant the Man (owner)told me to leave out my costa tea and I ask him why and he just said “nothing nothing and he mumbled unbelievable “so I thought it was okay.Then I followed my friends inside and the wife said,”ohhh no Costa coffee inside ,this is a wine circle restaurant “with her hands on her face.Why can they not just explain to us or say to me that”I’m sorry but it’s against our rule to bring another foods or drink in a nice way,or is it because I am an Asian?My spanish lady friend with me that day has a costa cup also with her and they did not say anything to her.
. 2019-01-07
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Lovely brunch again. 11 of us this time. 7 adults, 4 children. Table was ready when we arrived. Service was prompt and friendly staff. Food was enjoyed by everyone. It’s a great place for a quiet coffee or family get together. Not many places can fulfill both of these requirements. Definitely be returning
JoMiller . 2019-01-05
MORE AT OpenTable
Love the owners, the service and the food never fails... the wine list, unsurprisingly, is amazing..
SparklingWaterTwoBottles . 2019-01-04
MORE AT OpenTable
Lovely friendly service, always feel welcome. Food is beautiful and lovely wine list. Good value for money.
AlisonS . 2018-12-24
MORE AT OpenTable
With excellent wines, oysters and lobster and fine cheeses what more could you want but their knowledge and helpfulness with wines is hard to surpass
gardeners2017 . 2018-12-12
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Never met such disgusting and disrespectful owners in my life! Drinks came 10 minutes late and ordered the smashed avocado sandwich and it finally came after 45 minutes of waiting to be then rushed out by the owners. If you want good service, do not come here !!!
johnyt1999 . 2018-12-08
MORE AT TripAdvisor
Great wine, well prepared and fresh food, friendly service.
OpenTable Diner . 2018-11-30
MORE AT OpenTable
Excellent little place with really good food and wine. Not big, but really genuine and excellent service. Good menu and quality of the food is really very high. Would come back again without a doubt.
Earlydinnerdiner . 2018-11-02
MORE AT OpenTable
Such a lovely hidden gem. Food always stunning and delicious wine. I don’t go here often but always enjoy it. The ladies that run it are lovely too!
LucyB . 2018-09-25
MORE AT OpenTable
Walked in without giving any thought to the place before hand, and got greatly surprised... It seems more a winery, with great wines mainly from France, and at the beginning we thought it was mainly for snacks or wine tasting (what it is), but it actually is a restaurant. Great service and top food!!…. I had moules for starters and poussin as a main course....Delicious!! As good or even better than some good rests in France or any big city!!….Congrats to the owner (s) and the Chef!! Looking forward to go back!
migan51 . 2018-09-24
MORE AT TripAdvisor
Nice menu and a very understanding staff when my colleague was late.
parkoil . 2018-09-18
MORE AT OpenTable
Good food and large portions. The mushroom soup was so tasty and obviously home made with lovely fresh bread.
catherine f . 2018-09-04
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Great smashed avocado and poached eggs on toast plus a bottle of excellent (but expensive) ale. Nice staff and pleasant vibe with a wine shop that has a great selection to choose from. Nice to sit outside on a sunny day.
BritoninAnkara . 2018-08-27
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Very good food well prepared. Service was good apart from delays with drinks. Food came out a bit too quickly. The dining room is in need of redecorating, new furniture and some effort to create atmosphere like table cloths, candles and modern pictures or paintings on the walls. The wine boxes in the old speakers really doesn’t do it.
Johnascot . 2018-08-11
MORE AT OpenTable
Have been here a few times for breakfast. Always lovely & staff very welcoming. Can recommend the pancakes & bacon
Preston88 . 2018-07-28
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Very pleasant Father’s Day lunch. I eat all over the world with my job and am lucky to experience some fine dining and great steaks. For the UK and a relatively small unknown restaurant the quality of the steaks was beyond my expectations. Staff very pleasant and a nice Paulliac to boot. 3 fussy teenagers thoroughly enjoyed their food and the scallops my son had were “awesome”. Thank you very much.
Liam . 2018-06-17
MORE AT OpenTable
My boyfriend and I enjoyed a wonderful evening at Wine Circle. The food and wine was delicious and good value. The staff were friendly and attentive, there was a happy atmosphere in the restaurant. Thank you!
s0phieramsay . 2018-06-03
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Excellent breakfast which set us up for day at Wentworth PGA golf. Changed one item with no fuss
ChrisP . 2018-05-27
MORE AT OpenTable
Excellent service & food great as always , great selection of wines helpful in choosing , ales a good mixture
JaniceR . 2018-05-26
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If you don’t know which wine to buy your wife this is the place to go. The man that helped me certainly knows his wine and of course he picked out Just the right one. I highly recommend this place on this basis. The food looked good also and we will have to pop and try it soon.
Graham S . 2018-04-02
MORE AT TripAdvisor
Myself and my partner come here very frequently, sometimes not a for a few months but every time we come here it’s like we have never been away.. always greeted with warm smiles from the owners. The food is amazing - breakfast, lunch, dinner we have had it all. It’s the only place that have our favourite wines.. a selection of wines to tickle any wine lovers taste buds. For us this place is a hidden gem, filled with great food, fantastic and a real warmth with the staff. We love coming here and would recommend it to anyone
Sestri85 . 2018-03-17
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We went for Valentines dinner and it didn’t disappoint- the food was amazing and great value for the quality. Staff were lovely. The wine and cheese selection is fab! Will definitely go back.
LouisaP . 2018-02-14
MORE AT OpenTable
We have been coming to the Wine Circle for about 15 years - so it is quite literally a place that me and my sister grew up in. We have had many of our most special memories with the Wine Circle family by our side - from birthdays, to getting engaged, and all of the things in between, too.
Caitlin B . 2018-02-13
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Another wonderful evening at The Wine Circle! We’ve been coming here for almost fifteen years and it never fails to delight - always such a lovely warm welcome and consistently good in all respects. What a little gem this restaurant is! Just fabulous !!
deborahbZ4020RV . 2018-02-09
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I've visited the wine circle a number of times - I go back because for convenience (there are no other cafe's in Virginia water) not for the welcome! Twice the café has been closed when it was advertised as being open. The owners are not welcoming. The service is efficient but not friendly. They don't stock soya or alternative non-dairy milks and the menu doesn't have any vegan choices. Very disappointing.
Alison K . 2018-02-08
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I visit this place quite often at lunchtime and always have great service. Nice menu selection offering small snacks to a full meal.
Julia B . 2018-01-29
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We love the Wine Circle. The menu is varied - you can have a simple snack or a really good three course meal. It is friendly and the service is excellent. Highly recommended.
letsgoout . 2018-01-12
MORE AT OpenTable
Popped in late on a Sunday afternoon. Had coffee, walnut/honey pie & mini breakfast. The sausages are to die for. Very welcoming & polite service. Nothing too much trouble. Spoke to the owner Sonny - what a genuine pleasant man. Really enjoy visiting here.
shahsampler . 2017-12-10
MORE AT TripAdvisor
Ordered 3 course set menu, great value at £22.50 including a glass of champagne. High quality produce - fillet of beef is beautiful! Varied wine list.
GastroGirl . 2017-12-09
MORE AT OpenTable
Sonny and Chrissie run an eclectic, vibrant, friendly and wonderful place here. I loved it and would not hesitate to recommend it. The best. Gavi and cheese coupled with a wonderful warm friendly welcoming atmosphere - I was time constrained but I wish I could have had another hour or two! Will return! Fabulous.......thank you Sonny and Chrissie!
Wayne S . 2017-12-07
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If you're looking for a fantastic breakfast with the friendliest of staff, then make sure this place is given a visit
Mani S . 2017-12-06
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Our friends are regulars at this restaurant and we went with them for dinner on Friday evening. The service was...
ianBerkshire . 2017-11-25
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Stopped here for a morning coffee It was busy and we were quite a few in our group .. Staff...
Kat25252525 . 2017-11-13
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It was a good location for a friendly get together. They were very accommodating for the child in our group. Food was good and service friendly.
OpenTable Diner . 2017-11-12
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First ever review on trip advisor.
Ladieswholunch123 . 2017-11-02
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I chanced upon The Wine Circle as I exited the station looking for a quick lunch.
John620 . 2017-10-25
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A very nice restaurant/deli which prides itself, rightly so, on very good customer service. I do like coming here for breakfast. Eggs benedict being a particular favourite. Great selection of deli products to take away too.
T13gav . 2017-10-19
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Fabulous and friendly and superb food and service! What's more I LOVE the owners who are very hands on and make sure everyone's happy! We had a really great evening and I'm a vegetarian and loved the food!! Thank you all so much and here is to our next visit!
Sunita S . 2017-10-05
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We popped into The Wine Circle on Saturday for lunch. It was good to see the main entrance area had been updated to showcase the various wines and champagnes they sell - it gave a good first impression. The area where you eat could do with an update - the decor is tired looking. However, the professionalism, friendliness, and helpfulness of our waitress made up for that. She couldn't do enough to ensure we could find something vegan to eat. I ended up with a basic salad with avocado. They also made a dish, from their old menu for my mum which she appreciated. I would have given a higher rating had there been vegan options on the menu.
Vegan-SusanD . 2017-09-25
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Enjoyed a lovely lunch here with attentive staff. The food was excellent and there is a wonderful wine selection. This is a great restaurant and certainly worth recommending.
TiggyLancashire . 2017-09-05
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Even when relatively empty the staff were inattentive and unfriendly.The food was distinctly average and an omelette chopped up is not scrambled egg!!
mrchrisjohn . 2017-08-31
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My reservation was for celebrating the birthday of an old and dear friend. The staff welcomed us in and seated us with care. After this was done the service slowed down and we had to wait a while to place our food order. The food, when it came to the table, was average and therefore somewhat disappointing. The lack of soft furnishings meant the noise level was quite considerable, so much so that holding a conversation comfortably was next to impossible. I had dined at The Wine Circle some years ago and liked it quite a lot. The experience this time was not good and as said, rather disappointing. Sadly, I doubt that I shall be returning.
Steve . 2017-08-17
MORE AT OpenTable
I was on my own and wanted a nice meal I was not disappointed. The owner was very friendly and the staff attentive. The food and wine were well worth the visit. I'll definitely be going again.
AlousiisLondon . 2017-08-08
MORE AT TripAdvisor
I've loved the Wine Circle since it was Cafe Blu in Windsor and then here in VWater!! They have just moved from strength to strength and I am very happy that I live so near when I am back in the UK!
pph1 . 2017-08-02
MORE AT OpenTable
We live in Virginia water and the Wine Circle has never failed to impress us. Food is delicious,service is always very attentive and the wine list is great. Elegant and relax ed atmosphere.
Elledi . 2017-07-08
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Very nice breakfast but the service is a bit hit and miss.
OpenTable Diner . 2017-06-30
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Truly a Michelin star restaurant. One of the best I've been to. A 10/10 experience all around. Hats off to Alex Payne and his team.
747 Opinions
So bad, it was deserving of my first ever review in 30 years (I'm 30). Please take into account I have never complained about service before in my life, so I will try to give a fair and balanced review. We came on the 24th November at 2pm for a Christmas roast. Firstly, the atmosphere was pleasant and staff were polite. Secondly, they did remove the cost for one of the meals due to it's abysmal quality, I thought it was a joke at first (as seen in the picture). They also removed the service charge after we asked for it to be removed due to poor service, which I will give them credit for. However... We waited for over 30 minutes upon arriving and was not offered food or drinks. We had to ask the staff, not once, but twice, until they came over to take our order. The food came in reasonable time when ordered, however, some meals were either lukewarm or cold. The quality and quantity of the food was shocking (plus one meal missing a Yorkshire pudding). We was given 5 roast potatoes between 3 people. With a very small handful of vegetables. When we asked for more, this took over 15 to 20 minutes to arrive. In summary, I have quite low standards when it comes to restaurants, however even for me, this was an absolutely terrible experience and would not return. Update Following Oliver's comment; If you look at Oliver's replies on Google and Tripadvisor he gives very generic responses and doesn't state how he intends to fix problems, work on feedback or even apologise for said problems. The majority of the time, he tries to deflect or blame the reviewer and doesn't take criticism well. Which sounds 'Distasteful' to me, much like the food. Detecting an ego or complex from him. If I wanted to be insulted I would have gone to Karen's Diner, which would have still been an upgrade. If you're local or visiting the area, please check out; 'The Barley Mow' or 'The Red Lion', if you want a lovely experience.. Or perhaps a local prison which I'm sure serves higher quality food. P.S. They even charged my friend twice for her ...'meal', a rather distasteful experience overall.
917 Opinions
Super meal. Absolutely delicious. Highly recommend.