The Bourne Valley Restaurant in Runnymede

Had afternoon tea here with my mum as part of a mother's day present. The booking form could do with a place to advise of a dietary request because we don't like cucumber, however, the staff were very accommodating once they knew abd were able to switch the ones with cucumber to cheese and tomato. We were seated promptly with drinks request taken. The food was lovely especially the orange and brown battenburg style cake. It was a lovely treat, we were not rushed at all. Will happily return.

Great food and very friendly staff and a lovely atmosphere. The cakes in particular are delicious! We come here often.

Hadn't been able to visit this for a little while and now changed to table service. Was seated in a fairly good space. Ordered and coffee and extras brought out no cutlery brought for cakes. Couldn't attract any staff without getting up and walking into the till area. Took an age to try and order more drinks. The staff didn't want to visit the conservatory bit. No one asked if we needed anything. second round of drinks came. We would have stayed for lunch but staff were difficult to attract attention so left off. Won't rush back there.

Myself and my partner, both in our 30’s have visited this restaurant/cafe a couple of times in the past as local to us. This week we had some downtime from work and decided to try the afternoon tea. Well, it did not disappoint. We booked via the website, had a choice of where to sit, staff were very accommodating to dietary needs of no fish. The afternoon tea itself is one of the best, if not the best I’ve had, even better than some high end places. Plentiful selection of fresh, well filled sandwiches, warm scones and delicious petit fours. We had so much that we had to take some home! Refills of tea and coffee as and when we needed it. Plenty of staff, all of them were polite, friendly and happy to help. Cannot wait to come back and enjoy the offerings here! Thanks for having us .

We are from a local drama group who have been coming roughly once a month for breakfast (ever since the first easing of lockdown restrictions) before heading off to build and paint scenery for our productions, and we have never been disappointed. The food is brilliant, catering equally well for our carnivores, vegetarians and vegans, the service is always friendly and efficient, and the prices extremely reasonable. Add to that the chance to pick up gifts for friends and family, as well as Christmas decorations in December - what more could we ask for? Thanks to all the staff for making our Saturday mornings so enjoyable. From the Runnymede Drama Group Set Builders.

I am rating this as a CAFE - NOT as a Restaurant since calling it a Restaurant is simply delusions of grandeur! Waiting to be seated and full table service is new since I last went here and it is an improvement not to queue up at the counter to order. I had Ham, Egg & Chips which was really good, the ham was particularly excellent - Price was OK at £9.99. Vanilla Milk-shake was very disappointing and way over-priced at £4.50: Very small glass, about one third of which was ice or froth. Prices seemed to include service although there was a pot at the till for cash tips. Didn't enjoy the hard chairs as i like some padding...

Good value for money, lovely treat to eat out. Plants we all bought were so colourful and very healthy

Today my daughter and I had lunch at Bourne Valley Restaurant, we both ordered panini’s. I ordered with caramelised onion, mushroom and cheddar, these were the words on the menu. When our lunch arrived it was clear that the cheese was not cheddar and the caramelised onions were actually lashings of cold onion relish. When I asked the server if it was cheddar in the panini I was told no it was vegan and not cheddar at all. It was inedible so I asked for it to be removed from the bill which the server agreed, at this stage there was no apology. When I have them gone to pay the bill, no apology was made but a young member of staff repeatedly told me it clearly says VE on the menu which I am supposed to know means vegan, despite the word ‘cheddar’ which is isn’t vegan. This young lady was determined to have the last word and make out I was in the wrong and even as we were leaving she was still calling out sarcastic remarks. I will never eat here again. Rude staff (in the restaurant) and inedible of food.

The last time I provided a Review it was 5 star because the breakfast was terrific. I'm now giving a review score of zero, on behalf of my wife and her friend who met mid-morning and they each had a hot drink with a scone. The drinks were okay but the scones were terrible and, as such, were not eaten! My wife believes they weren't fresh because they appeared stale and tasteless. Sad that this happened and also sad that my wife and her friend did not get an apology, or even a refund! It's unlikely they will return.

Food always excellent at Bourne Valley, but today i had an egg mayonnaise sandwich which involved searching for the egg!! The egg was chopped so finely and smothered in mayonnaise that it oozed out of the sides of the sandwich. My husband did enjoy his panini . A little more egg and less mayonnaise next time please.

My husband and I decided to have breakfast this morning at the Bourne Valley restaurant/cafe in Addlestone Surrey. Although we hadnt booked the staff member who served us said no problem so long as we made the table free in an hour and showed us to a table outside. The menu was very limited just Full english breakfast not including toast £8.99 Full veggie breakfast not including toast £7.99 Bacon/sausage/Egg roll £5.99 Toast was extra Small americano - £2.75 Extremely pricey in my view but we were there now so just went with it. When the staff assistant came over to take our order my husband asked for the full English but he doesnt eat eggs and asked whether we could swap it for a slice of extra bacon or sausage. The assistant immediately refused and said he couldnt do that unless he charged us extra for it as the price of bacon is not the same as the price of an egg!!! I was shocked to say the least that after paying for such an expensive breakfast with no toast, not even a slice, that they could even say this. Our response was "really?" So we settled for an extra hash brown. I then went for the veggie option but I didnt want the veggie sausage so asked for an extra hash brown too. That was accepted. The food was nice when it arrived but the coffees were served well before so by the time the food came my husband had drank his and mine was cold. We didnt make a big thing of it at the time but we both decided this will be the last time we come here. £22.48 for a breakfast does certainly not entice us back. Especially with the way we were treated. You would think being closed for so long with the pandemic you would yearn for customers to return make an issue of swapping an item for a piece of bacon. Unfortunately you have lost two customers now and there will be many more if they continue saying this to people. We frequent many cafes and this has never happened in the past. Most cafes have a vast breakfast menu and accommodate their customers as best as they can . The cost of a bit of bacon or sausage is minimal to the cost of losing a customer. The young girl assistant who served the food was lovely though. Very polite and courteous.

A big thank you to all the staff, they go the extra mile to keep you safe. There Christmas dinner was delicious, I would recommend you give them a try. The store itself is full of great gift’s, and yet again there Christmas display was fantastic. Thank you always a pleasure to visit the centre.

It was my wife's birthday last week and I would normally take her out to eat but with the coronavirus restrictions what was not possible. I saw that The Bourne Valley Restaurant were doing a Take Away Afternoon Tea. I ordered this a week in advance and went and collected it and was very surprised with contents all served on a cardboard cake tray. There were sandwiched, scones, jam, clotted cream, cakes and two tea bags to make your own cup of tea. There was plenty to eat and everything was very fresh. If the coronavirus restriction continue into December we will certainly have another 'take away'

As a loyalty card customer I received an email regarding the extended breakfast eat out scheme . So we booked a table for this morning. The photocopied single use menu did not highlight any offer so we foolishly assumed it was 50% off until we went to the till to pay. More than £37 for 2 breakfasts, 2 hot drinks and 4 slices of toast. When I questioned the discount they said it only applied to 3 items on the menu. Nowhere on the menu does it state that. Felt very deceived. We were looking for 4 standard Bay Trees And after looking around their over priced plant and tree section, we went off to the Blue Diamond Garden Centre In Addlestone and bought them there. Sadly Bourne Valley have lost us as a customer. A full breakfast at The Ivy in Cobham is £13.99 inc toast. At Bourne Valley it’s £12.99 plus £2.79 for 2 pieces of toast. No brainer if you want fabulous food, courteous and helpful service go to The Ivy.

for a Garden centre the food was very tasty hot and cooked fresh very good value would go back again

Food very good and most of the staff wearing masks or visors, but not all. Our order was taken by a girl wearing a visor, but food was brought to the table by a boy not wearing a mask, which we did not feel happy...

Not easy to grade restaurants sometimes. Very good service, drink and food good enough( fishcakes ,,,not much fish though).....otherwise good. Quite a nice place. Not good value without the Government rebate.So, an ok ish restaurant.Easy parking.

My local . Good to go back after lockdown. Friendly staff. Nice food and atmosphere. Have been many times

We visited this morning for breakfast for the first time and were not disappointed. The breakfasts were fantastic but the portion size of the granola bowl was enough for 3 people. It was really delicious but I couldn't finish it. My daughter had the children's...

We visit for aftenoon tea or sometimes a light lunch. Good value and good cup of tea. Good to see a cafe that still offers proper cups.

The food is really lovely here. I have been to many garden centres but this is probably one of or the best for food. All the staff are lovely and polite. They have events on too, they are doing breakfast etc with santa which is...

We tend to visit this garden centre to purchase goods as it is our closest and sometimes just for lunch. We probably eat there at least twice in a month and the All Day Breakfast, Caesar Salad seem to be our favourites. The staff are...

Really basic food, pancakes are Bought in and they charge extra for toppings. Bacon was barely cooked and they give you a tiny pot of maple syrup and charge extra for a top up. Chairs are dirty and hair everywhere.

Visited for a midweek breakfast and the food was very good, well cooked, lovely and warm and the staff are very helpful. There was a bit of a wait and I’m not sure the wooden spoon to locate the tables works that well as staff...

always get a great coffee here,coffee is very nice, we come here twice a month for coffee and the resterant is very nice and staff friendly

Visited this cafe on many occasions for breakfast and lunch. Food is very good and not normally too much wait. Would recommend you give it ago

Love this garden centre, have watch it grow for forty plus years, remembering when it was a hut. No restaurant then but a joy to visit in those days, wonderful place. I have no idea what has gone wrong with the restaurant. It was brilliant,...

A comfortable, semi self service cafe. We enjoyed the English breakfast deal , good ingredients, good service, average quality tea.

My wife and I have visited for breakfast and lunch, when looking at the Menu I thought it was a little expensive, but after eating here a few times, I found the ingredients first rate and well worth the price, we now visit on a...

Have visited twice recently for the soup which previously was always delicious, on both occasions we came away very disappointed. Was therefore wondering if there’s been a change to the staff.

Called in for a lunch having booked, just as well we did as the cafe is very popular. Attentive and efficient staff. Plenty of parking.

Having purchased a scarf holder on Saturday 26th January, as a present for someone I went to wrap it up next day and realised it was faulty, so I drove from Byfleet on the Sunday 27th (much to my inconvenience) back to get it replaced...

We go to Bourne Valley Resteraunt a lot. awe have had lunches, Cream teas,and breakfast there. Food good and Staff so friendly and helpful. We will be going there as often as possible.

I was taken to this restaurant by my daughter and family. The first thing I noticed was how clean the table etc were. There were two paying counters each displaying different cakes so a quick check, and a loss of my place in the queue,...

Taken here for a snack by my wife. Doorstop sandwich and a boiling hot chips She always enjoys coming here and I will be back as well

We've been here with my new born baby several times for lunch and tea. The restaurant is lovely, along with a conservatory and outside seating area. The food is freshly cooked, piping hot and cheese cake yummy. Much better than other garden centres in the...

Popped in for a bite to eat and sorely regretted it - spent a good 15 mins at the till waiting for one of the 6 staff to stop ambling and chatting to each other some 2 feet away and actually serve its customers. Cakes...

So busy, yet the staff smiled and kept the service. Food was delicious at bargain price. Often go during quiet times but though they were mega busy, food & service as usual brilliant 😊

We had Sunday roast at Bourne Valley and it was first rate. It was the full works, beautifully cooked chicken piece , great roasties, selection of freshly cooked seasonal veg plus stuffing, gravey and Yorkshires and very generous portions all at a very average price....

Visited for lunch with a friend last week. Very impressed with the standard of the food and service. Much better than I would expect from a garden centre. Well done them! You have to get there early for lunch as it gets packed very quickly....

Lovely location for a sunny Sunday morning breakfast with friends. Food was fresh and well cooked. Very tasty Light Breakfast plus toast and coffee. Lovely to be outside with the garden centre set out below. Beautiful.

After visiting the garden centre we decided to pop in for a spot of lunch. Beautifully fresh sandwiches, excellent polite and friendly service. Clean and tidy :)

While visiting family, who live in the area. We decided to visit the Restaurant for lunch on a Saturday. On arriving we found the car park quiet full. We are Blue Badge holders and found the disabled parking area full, with two of the cars...

I've been to this garden centre café twice in a couple of weeks. The first time I had a nice though fairly ordinary coronation chicken sandwich with friends. However, this time I took my daughter to buy plants and she treated me to a drink...

A lovely selection of food on the menu, have tried quite a few things and always fresh and tasty.Breakfast/ Brunch is great as are the lunches

Been here several times, with friends and family. A lovely place to get a decent piece of cake! Just a little pricey for drinks.

The food here was lovely, came out quickly and was served by happy staff. We had 4 adults and 2 kids and everyone was very happy with the quality of food, my only gripe is that they do not do kids food like a sandwich...

I often struggle to think where I can take my, wheelchair bound, Mother for lunch and Bourne Valley is an ideal venue. It is very popular so you may have a short wait for a table and, occasionally, parking can be a bit of an...

A bonkers queuing system and no support for the till person. 1 person doing the till and making teas and coffees. In the 10 long minutes I spent in the queue before giving up and leaving, I could see exactly what was wrong with the...

Breakfast was cold, eggs and mushrooms swimming in grease. When spoke to someone in charge didn't really seem bothered and then said are you sure it's cold! The replacement wasn't any better bacon not cooked properly. Very poor but expensive experience. Will not be returning

Being a funeral occasion the resturant set up was very good; segregated but not isolated.The buffet was excellent.

Great cappuccino Darren makes the best, Cakes are wonderful. Surrounding relaxing. Friendly and helpful staff. Great garden centre.

I visit Bournevalley Restaurant fairly regularly and I have to say that I am never disappointed! The food is always freshly prepared, beautifully presented and at a very reasonable price - compared to competitor Garden Centres in the locality! I would always chose Bournevalley for...

Was there today for the centres Food and Craft Fayre, Bank Hol Monday, great atmosphere, good stalls, fun birds of prey show and of course a lovely bite to eat. There are also other franchises there making a great garden centre (car spa, farm shop...

Lots of things going on here ranging from a fab car wash, to an organic shop with"cook " frozen range , to a cafe and gift shop, a swimming pool shop...and of course a garden centre . Easy to park , plenty of cafe seats,...

This is a lovely place to have lunch with friends. The seating area is spacious, food is good and reasonably priced. Bonus being a lovely garden centre and shop to look round and treat yourself to something. We find lots of things to buy as...

I live a distance away but always make sure I visit Bourne Valley restaurant when I'm in the area. Every time, without a doubt, the staff are helpful, the menu varied and oh my the desserts are enormous ! If I can make it for...

Went with family Young girl staff member accused me of being rude when. I took back the 1st brown salad. To my girlfriend s mother. With out explain how I was rude. I am polite. My fish was so over cooked it was as dry...

We always had a weekend breakfast here but lately the food hasn't been great and we haven't returned since.

We originally came to the cafe for lunch, unfortunately the soup of the day was Broccoli and Stilton which I cant have due to bad reactions to Stilton. So i was disappointed that they didn't have another option of soup available, like most places do....

Went for midweek lunch and a bit unsure as had a really bad Mother's Day meal here one year. Caesar salad was excellent with good balance of ingredients if a tad heavy on the dressing for my personal taste and excellent value. Lemon meringue pie...

Love coming here and visit regularly. The staff are lovely and give the place a really nice atmosphere and clean. It can be busy in the mornings nearer lunch, but you never have to wait too long. Food comes out the kitchen super fast. We...

We came here as recommended to us. The cafe very very spacious and lovely coffee. I didn't have anything to eat as wasn't hungry, but next time I will as their cakes looked to die for 😛👌 the garden centre itself very nice but very...

We went here for a quick lunch I had the sausage sandwich and we had a kids meal too which went down well. Service was prompt and it was good value. The restaurant has a nice homely feel to it even though it is quite...

Quick lunch, good and varied menu (for morning coffee, lunch and cream tea) and very reasonable prices. Can get busy but plenty of space

Garden centres no longer rely on plants to make a profit, most have restaurants. This one has a very good restaurant. The food is well cooked, freshly cooked and reasonably priced. We were there on Xmas eve, we just made it in time for bacon...

Nice breakfast. Staff need to be more engaging with customers and smile more in resturant. Shop lovely display.

Took mum and family for lunch last Monday. Always busy which is a good sign. All the staff are friendly and happy. The lunch and cakes we ordered were all very tasty and well presented. Will visit here again.

The restaurant has expanded over the years to now be so popular it is difficult to park on some days. The choice of food is fairly restricted but does enable customers to just have a soup or sandwich or Panini or a full cooked meal....

Very good food. Friendly and helpful staff. Also a good choice of gifts and garden supplies at the location. Your car can be washed whilst you are having lunch if you need it. There also other shops within the complex Farm Shop Hairdressers Beauty Salon...

A great little cosy restaurant with a great selection of food and nice view across their outdoor garden area. I tend to go here for breakfasts at the weekend and it has never failed me. Look forward to visiting there again soon and trying out...

Great garden centre, lots to look at and many ideas for gifts etc. Plants healthy and good choices. Restaurant is nice simple garden centre restaurant, made it bigger recently and much nicer, but as said, basic for a nice cafe style meal. Food is good...

Often visit for breakfast. Great value with friendly helpful staff. I would recommend the standard breakfast , but very easy to add or amend. Good lighting and comfortable. Not rushed.

Lovely food but can get extremely busy. Never had a bad meal here whether it be a snack or main meal

They never fail to impress everything looking fresh and hard to choose service excellent breakfast I've had previously highly recommend but my favourites are Sunday roast and the great selection of cakes

Valle Bourne tienen su propio menú de novia, y hay una gran variedad. Tenía una preciosa novia y sándwich de queso y tomate el pan era tan agradable. No puedo esperar a probar el desayuno vegetariano novia. Es difícil encontrar novia y opciones vegetarianas. Altamente recomendado!

This is perfect for breakfast, brunch, lunch or snacks!!! Lovely and friendly staff whom are extremely accommodating and the food is wholesome and delicious! Great value too! We come here 2 to 3 times a week.

Always enjoy a lunch here good daily specials and I often have a late breakfast or ploughmans. Love the fresh juice too.

We visit regularly usually for coffee and cake plus the occasions meal. We love the decor and the open and airy feel. Tables are promptly cleared and cleaned by smartly uniformed staff. The patio overlooking the gardens is a great place to sit in Summer. Bag a sofa by the wood burner in the winter. A big selection of fresh cakes is guaranteed year round.The dinner specials are delicious but on occasion a bit pricey. Staff are helpful and friendly. It is predominantly 'senior' clientele, especially at lunch times.

Was ok .qas happy with service .vut nothing special .but we came fir breakfast was ok.we will return .the staff was friendly specially fran

As this garden centre is our local one we decided we would give it a go. The food was very tasty. We had just missed breakfast so my friends had the breakfast panini and I had the fish finger sandwich was was delicious. What was weird was that we were told that breakfast had ended at 11:30 but my friends were able to get a breakfast panini on the lunch menu. They still had to do bacon and eggs for this so why not keep the breakfast running all day. Never mind we enjoyed our food and the service was good. I would recommend going first thing in the morning rather than afternoon as it gets really busy.

It's always a popular busy place, one of the best garden centre cafes around. I often meet my friends with little ones here, and also put my car into be cleaned at the same time taking advantage of the free coffee voucher. Sometimes it can be abit hectic but the Staff are friendly, I would book to avoid disappointment on their busy days.

We have been here a number of times for coffee and cake, however their food is pretty good too. The quiche is always good and the selection of puddings/cake too

since it has changed hands and been updated, it is proving a very popular venue. Different foods from salads, quiches, hot foods, cakes and drinks. Good service and an out door eating area

A relaxed and cost-effective spot for lunch, or morning / afternoon tea. Always fresh food and friendly staff.

Nice and clean. Food was very nice a little pricey but that's garden centres. Staff friendly and helpful

This restaurant has grown and grown over the years I have lived in the area, and now boasts a large seating area and 2 serving counters. They have an outside terrace, and a sheltered glazed area, so its a lovely spot to take afternoon tea on a nice day. The restaurant gets busy for Sunday lunch but it is now large enough to cope with the business on offer. Breakfasts from 09:00 Mon-Sat are offered as well as 'high tea' after 14:30. If you're passing nearby, give this place a try - you will not be disappointed.

They served good Coffee and cakes with a smile dogs allowed on the sun lounge all very good the ladies who served were very helpful, nice little sun trap to sit and drink your brews surrounded by the plants

Very clean and tidy service excellent had scones and coffee great selection of cakes . However the coffee americano was a bit weak I am a coffee freak could be better

went for a lovely lunch very well presented with waiter service did not have to wait to long seeing the restaurant was packed as it is most days go there at least once a month

Came to Bourne valley restaurant as my other half was getting her hair cut next door at hair mechanix and I fancied some breakfast.Never been here before so didn't know how it worked , I approached the till and a nice guy was there and explained to me how it all worked so I ordered a coffee and eggs royale. Service was quick and the eggs royale was amazing (see picture ) , so much so that I went to order it again but it had gone 11:30 so I missed it ! Damn! Thanks Bourne valley , will be back again soon hopefully!

Paid another visit today to this brilliant garden centre and of course could not miss a treat in the Coffee Shop Restaurant. The staff are friendly efficient and helpful and the meals and cakes are superb all at a reasonable cost. The whole restaurant is clean and tidy with a lovely outside terrace for the nice weather days and for cooler days there is a superb conservatory plus lots of inside seating. The menu is wide offering food to satisfy everyone. We look forward to returning again now the spring is coming. See for yourself you will not be disappointed

Went here by chance after getting my car cleaned. Ordered a panini and tea. There was a wide variety of meals, cakes and drinks. The food was ok- average. It could have a bit of a cleaner feel and the restaurant as a whole smelt like a school dinner hall. It was very popular and I would imagine if I was 70+ I would love it.

I have only been once for my mums birthday lunch treat. She had chosen the restaurant as she had been before and loves the finger sandwiches! Cake sizes are huge! We struggled to find a space as it was busy. So ended up outside but it was a sunny day so was okay. Just the prices are a tad expensive for bottled drinks.

Bourne Valley is a regular lunch haunt with friends. Sometimes it is overly busy, a victim of its popularity, but this does not affect service or quality of the food. The menu is standard fare and plenty of choice. Family-friendly and recommended.

Met here for a 'reunion' and had coffee and lunch. Although we had to order at the counter, the food arrived quickly and was good. We had a large table reserved and as it was in the conservatory it had a good view over the garden centre.

Excellent food, at a good price. A really pleasant surprise. Puts alot of the local established restaurants to shame for food quality/Flavour and price. U must try.

We often visit at a lunchtime for a meal and although its semi self-service, the staff are always pleasant and the food of a reasonably high standard. Its a great alternative to a pub or coffee shop visit

This busy cafe is a lovely spot to take afternoon tea on a fine day. You can sit outside and enjoy the fresh air on their terrace, whilst sipping your Earl Grey and enjoying a fine cake.

Light and airy restaurant, good menue with reasonable amount of choices. Staff friendly and attentive.