Liberto Lounge in Runnymede

I ordered a pot of tea.I let it stand until the food arrived. When I poured it looked very weak. The tea bag seemed devoid of leaves, despite my squeezing the colour of the tea was light grey after adding a dash of milk. I asked the waitress for another tea bag. " I will have to charge you" was her immediate response without firstly examining the defective teabag. I reacted by telling her that I wanted a refund for the tea and she duly obliged. Now ,here is my question. The pot of tea was £2.80. An extra teabag maybe 2 pence. Their profit on that cup of tea possibly £2? She chose to cost her employer £2 for the sake of a 2 p teabag. !!! Another issue. When I ordered via their app it asked for a tip. It used to be that you tipped after the meal according to the level of service !! I usually leave a cash tip. Had I have tipped when I ordered would they refund the tip if I wasn't satisfied?

We have being going here since this place opened. Always pretty busy but plenty of seats,food is great and the staff are super friendly and they are exceptionally friendly with my 2 small King Charles cavaliers.in fact they are number 1 fans of this place too!

I have visited the Staines Lounge May times but as I was in Egham tried this one. The staff were efficient and welcoming, The decor is lovely and seating comfortable, but the food needs improvement. I ordered the breakfast muffin with bacon. It was all overcooked and dry. The lounge was not busy, so no excuse really. I guess I will stick to the Staines Lounge where they cook the eggs perfectly.

Disgusting cafe! Dirty and the service is the worst of all! Food was horrid and also we waited 1 hour to arrive Do not bother!!! It’s awful

We've eaten here a couple of times, but this time ordered a take-away. The click and collect function on the website didn't work (which was initially a concern), but the staff were extremely helpful on the phone in taking the order, and arranging a time to pick it up. I arrived slightly early, and the food came out about five minutes after the scheduled pick-up time, which was no problem at all. We ordered two burgers (one of which was Gluten Free) and a child's meal. It was all prepared and packed really well, and having come straight from the kitchen it was still very warm when I got it home about 10 minutes later. Sometimes take away orders from restaurants aren't quite as good as you'd hoped, but that was NOT the case here. It was all very good. We would certainly order out from here again.