Liberto Lounge in Runnymede

We came here for lunch on a Saturday. Food was okay but lots of mistakes with our order. Hash browns were missing from the all day veggie breakfast, toast was burnt in 2 dishes and had to be sent back…where’s the quality control??? They also ran out of kids menus. How does this happen? Staff need to learn to smile and come across as pleasant…several waiters looked like they were being punished to work there. One waiter in particular was seen rolling up his cigarettes for everyone in the restaurant to see. Not a good look and not something I want my children to be witnessing… Would say it was an average visit. I much prefer other franchises where we have had better experiences…!

I love Liberto’s and go there often for coffee and cake or a meal. The decor is fun and quirky and the food is great with an extensive varied menu, lots of veggie options, generous portions and reasonably priced. Yesterday we had a 70th birthday celebration there. We were eight and the service was outstanding and they made it special for my friend.

Just had scramble egg on toast, the toast was burnt also a sausage butty with pre cooked sausages just warmed up and 2 lattes a complete waste of money

There were a lot of reserved tables but the friendly waitress quickly found one for us. The barman was very polite and good humoured and he also took our orders. We had the soup of the day which was "Seasonal Chicken " and it tasted delicious with a little spicy kick and plenty of veg with the chicken. Had we been staying in Egham, we would have returned for a meal.

Went for dinner on Friday night 11th Oct, when the place was very busy. Had to wait about 10 minutes for a table for 4 but no problem. The food was excellent, we had 4 main meals and the highlight was the Korean Chicken Burger which was fabulous. What made the night for us was the awesome staff. extremely friendly, professional, attentive and so hard working, in fact some of the best I have ever experienced...what a team! We had a wonderful evening, food was reasonably priced and can't wait to come back

I have been coming here regularly since it opened and now to the quiz night every Wednesday evening. Tobi the quizmaster is very engaging and makes the evening fun along with all the other super friendly and efficient staff members, Kate, Quinn, Jess and Hannah. I've tried various menu items and have enjoyed them all. Thank you Liberto lounge

I ordered a pot of tea.I let it stand until the food arrived. When I poured it looked very weak. The tea bag seemed devoid of leaves, despite my squeezing the colour of the tea was light grey after adding a dash of milk. I asked the waitress for another tea bag. " I will have to charge you" was her immediate response without firstly examining the defective teabag. I reacted by telling her that I wanted a refund for the tea and she duly obliged. Now ,here is my question. The pot of tea was £2.80. An extra teabag maybe 2 pence. Their profit on that cup of tea possibly £2? She chose to cost her employer £2 for the sake of a 2 p teabag. !!! Another issue. When I ordered via their app it asked for a tip. It used to be that you tipped after the meal according to the level of service !! I usually leave a cash tip. Had I have tipped when I ordered would they refund the tip if I wasn't satisfied?

We have being going here since this place opened. Always pretty busy but plenty of seats,food is great and the staff are super friendly and they are exceptionally friendly with my 2 small King Charles cavaliers.in fact they are number 1 fans of this place too!

I have visited the Staines Lounge May times but as I was in Egham tried this one. The staff were efficient and welcoming, The decor is lovely and seating comfortable, but the food needs improvement. I ordered the breakfast muffin with bacon. It was all overcooked and dry. The lounge was not busy, so no excuse really. I guess I will stick to the Staines Lounge where they cook the eggs perfectly.

Disgusting cafe! Dirty and the service is the worst of all! Food was horrid and also we waited 1 hour to arrive Do not bother!!! It’s awful

We've eaten here a couple of times, but this time ordered a take-away. The click and collect function on the website didn't work (which was initially a concern), but the staff were extremely helpful on the phone in taking the order, and arranging a time to pick it up. I arrived slightly early, and the food came out about five minutes after the scheduled pick-up time, which was no problem at all. We ordered two burgers (one of which was Gluten Free) and a child's meal. It was all prepared and packed really well, and having come straight from the kitchen it was still very warm when I got it home about 10 minutes later. Sometimes take away orders from restaurants aren't quite as good as you'd hoped, but that was NOT the case here. It was all very good. We would certainly order out from here again.