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123 Opinions in 1 websites
We booked for 8 people for our Boxing Day lunch. We had viewed the Christmas menu and were looking forward to our meal. On arrival we were informed that the Chef left a week ago and there were no Roast dinners on the menu. Apparently the replacement "Chef" thought people would have had enough of Christmas dinners so was not cooking any. I think it's appalling that we were not contacted and made aware of the situation so that we could have made an informed decision on whether to attend, very dishonest and unprofessional. We were given a very basic menu which included fish and chips, pie, scampi etc, not very Christmassy and not even a cracker or festive napkin in site. Soup was luke warm, scampi tasteless and the only thing I enjoyed was the sticky toffee pudding, and at £7.50 that was a relief. A bill of over £200 for an overwhelmingly disappointing experience. Will not be returning.

123 Opinions in 1 websites
Lovely place , lovely people , lovely food and a good choice of beers ( according to my sun-in-laws ). Ten of us went for the Sunday Roast on Mothering Sunday , bargain, most reasonably priced , just a shame it's only open for the full menu on a Friday , Saturday and Sunday. The choice of smaller or larger plate sizes caters for all appetites and saves wasting food .

122 Opinions in 1 websites
I did not enjoy my meal due to the over excess of salt which had been added on my fries, this had also gone onto the rest of my food. Why add salt to customers food? It should be the customers choice to add their own salt I left most of my food as it was inedible I did tell the staff member Will this be taken onboard! I certainly won't return

122 Opinions in 1 websites
Me doy cuenta de que estamos viviendo tiempos muy difíciles en este momento, pero mi visita al Brewery Arts Cafe hoy fue extremadamente decepcionante. Mi hija y yo visitamos a la hora del almuerzo y había aproximadamente 8 clientes sentados de los cuales dos habían llegado antes que nosotros y estaban esperando para ordenar y el resto había terminado de comer y relajarse tranquilamente. Ninguno de los dos empleados del mostrador se acercó y, como resultado, esperamos y esperamos. Después de unos 10 minutos, el miembro del personal femenino nos saludó con la mano, pero aún así no vino a ofrecernos asiento. Evidentemente había espacios disponibles que podríamos haber ocupado, pero nos dejaron esperando. Como resultado, nos fuimos y cenamos en otro lugar. He sido un cliente habitual en el pasado en este establecimiento, pero obviamente mi costumbre no es importante ahora.

121 Opinions in 1 websites
Sadly this hotel is now badly managed, unwelcoming atmosphere and decor. unloved and uncared for. The bare minimum being done. The hotel is not clean. All carpets around hotel not regularly clean. Dining area and bar untidy and dirty. Broken things and random items just dumped around hotel. Indoor/outdoor windows dirty. Only staff there were young waitress, young bar girl and a young cook. Noone in charge and apparently Manager away so told email Saram hotels as they unable to deal with my complaints. I would have asked for money back and left but noone to make that decision!!! Had to endure shoddy place and staff instead. Noone cares what this place looks like. My room not clean and old yellowy stains on duvet cover. Only the view from my bedroom was pleasant.

121 Opinions in 1 websites
Spent an enjoyable 3 nights at Balmer Lawn but not sure we'd stay again. Hotel is quite local to us and a place we are familiar with and in lovely location in heart of New Forest. Staff were very friendly and attentive, breakfast was good with plenty of choice, dinner in the restaurant was very good, use of local produce always a bonus. However, we thought our room on the top floor was very drab and certainly not what we would expect from a 4* hotel. It was also noisy as above the outside terrace area and facing the very busy through road. Housekeeping was very good but there was no mini fridge to keep drinks cold or safe for valuables. The bathroom was small and having to climb into a bath to shower is not acceptable or safe. I did raise the issue of poor quality pillows and having a nice fluffy pillow would add to sleep quality.