Cliffemount Hotel Restaurant in Scarborough

Sadly this hotel is now badly managed, unwelcoming atmosphere and decor. unloved and uncared for. The bare minimum being done. The hotel is not clean. All carpets around hotel not regularly clean. Dining area and bar untidy and dirty. Broken things and random items just dumped around hotel. Indoor/outdoor windows dirty. Only staff there were young waitress, young bar girl and a young cook. Noone in charge and apparently Manager away so told email Saram hotels as they unable to deal with my complaints. I would have asked for money back and left but noone to make that decision!!! Had to endure shoddy place and staff instead. Noone cares what this place looks like. My room not clean and old yellowy stains on duvet cover. Only the view from my bedroom was pleasant.

We wish we had read some of the reviews before coming to this hotel for lunch halfway through our 12km walk. We would not recommend this restaurant to anyone and are concerned about the food hygiene standards and sheer lack of any care put in the food we were served. I ordered a panini with coleslaw and tortilla chips. The panini had a hair in it and the “homemade” coleslaw was mostly mayonnaise with some large chunks of onion and cabbage mixed in. Most of my tortilla chips were the crumbled remnants from the bottom of a bag. My boyfriend ordered a veggie burger with chips and salad for £9.50. The burger comprised of a stale bun roughly cut open with a defrosted veggie burger inside. No sauce, no lettuce, no other toppings whatsoever, and the young lad serving it actually said, “Uhh, I think this is a veggie burger”. Then to our dismay there was a large finger-shaped hole in the centre of the veggie patty … was this to test if the centre was cooked through!? The chips were soggy and lukewarm, and the salad was a few roughly chopped chunks of vegetables on 2 or 3 pieces of lettuce. Overall a complete waste of £20, apart from our cold pints of Diet Coke!

After visiting the beach will walked to here Did not need a big meal and the snack menu in the bar area was ideal Plenty of seating inside and outside A dog friendly place and had free treats Nice sandwiches arrived in good time, but it was not busy today Would go again

Shoddy service. Greeted by youngsters that didn't know the job. On entry I was asked, do you want breakfast. We said yes and asked what time and what we could have. ( no menu just told you can have full breakfast, when asked was there any other choice, she said we could do a bacon butty? Very vague.) In the morning we went for breakfast only to find you had to pay £10 for the privilege, again no mention of this at reception so didn't pay. The breakfast wasn't worth a third of that. Bread left out that was dry and hard. Poached eggs that weren't cooked and cold. No hot water for tea, when this was pointed out we got, well it has been out a while. Seemed too much trouble to request hot water??? Bedroom in need of sprucing up. Curtains off rail, toilet door won't shut. Basic things that should be sorted for the price you pay.

I wish I had read the Tripadvisor reviews before venturing to this rather remote hilltop hotel, I agree with them all. We were going to have lunch, but changed our minds.

Called in whilst out walking in afternoon. The bar and seating area looks unloved, shoddy and run down. Staff members sat around table in dining area, discussing work. My card bill shows this establishment is now owned by Best Western group.

There has never been an occasion when I have found food nauseatingly repulsive, but this was the first. The menu contains more spelling mistakes than a dyslexics exercise book and they have clearly been laminated by a two year old. Foolishly we persisted with a food order as we were tired and weary from travelling. The menu choices were standard pub fare - straight off the cheapest frozen food catalogue - what could go wrong? Half of the dishes were not available and obviously those that were, were less than inspiring. No garnishes, no seasoning, the cheapest of cheap and nasty sauces and condiments and dirty cutlery. The wine list was basically unavailable as they “had not had a big delivery”? Whilst wallowing in bland , insipid, mediocracy and without the need for intervention by the imbecile in the kitchen there was little going for the dishes other that to say there were more E numbers than a Brussels phone book. When said imbecile got involved, this took a deeper dive. The “salad” which originally comprised tomato, lettuce and cucumber when it was mauled around a week before, had then been left in a warm kitchen. It was patently obvious that the Cretin in the kitchen knew that it had become a brown fermenting mess because they had tried to disguise the fact by mixing in a few fresh leaves to enliven it. The billions of bacteria didn’t need any help!! Needless to say I took a healthy mouthful, not having checked the content in any great detail. I will not illustrate the consequence of that action any further other than to say it will remain with me for ever. The service is equally deplorable - when anyone can be bothered - the restaurant is a thoroughfare between bar and restaurant and the dining experience is akin to eating in the pit lane at Silverstone. Given there are customers in both the garden and the restaurant- you will not see a member of staff in either of these areas. This place is deplorable - avoid at all costs

This gem should have been kept by the locals instead of selling out to OYO what a shame Breakfast all cheap produce inedible Room nasty Telly broken Room service none Staff very nice local people👍 Never stay at an OYO again if this is their policy dreadfull

Myself and my o/h stayed here for 1 night as a birthday night out, the position and the views sold it to me. Unfortunately or fortunately perhaps, the most recent reviews were not on otherwise my choice may not have been this hotel, a lot of disappointment and awfulness on each one. So, 3 out of 5, was perhaps a bit generous but I honestly don't think judging by my evening meal and the pleasantness of the 2 lads serving that 3 is wrong. What is generous is the rating based on the following morning, a total lack of organisation or business attitude amongst the day staff the reason for this change of feelings.... when checking in last night, we were asked which breakfast we wanted, full English requested, when breakfast came round we were told no hot breakfasts left, it was only 9:20,breakfast not over till 10am. So, would I come back, the views are amazing, the rest of the staff and the organisation, other than the 2 lads poor, I have been involved in the service industry and the staff on the morning seemed to be playing at this which is annoying as it's not shy on the cost front. Perhaps this hotel can pull itself out of the pit it's in before it loses too many customers.

Uninspiring pre-prepared food and completely indifferent, unmotivated staff make this a place to avoid. Expectations were very high based on historic experience but this is a disaster.

We used to stay here some years ago and were looking forward to another visit. What a let down. Although the staff were pleasant and the view is still beautiful the overall impression is one of a place looking very tired and in desperate need of a revamp. The decor in the room was old and shabby, the light pull in the bathroom was filthy, with a used towel on the back of the door. The guest information sheets were much used which didn’t inspire confidence. Wi fi was almost non existent. We were going to eat in but headed up the road when we saw the menu, breakfast was pretty average. I’d love to visit again but won’t be returning soon.

Beautiful location but abysmal food. Waited over an hour for shoddy pizza and chips. Amazing views, such potential, poor food and service.

Visited 10th June @ 17.50 - wanted to book a table for food. The female behind the bar was less than helpful and actually made me feel like I was distracting her from something more important! (when I walked in she was leaning against the bar looking into the distance). She was completely uninterested and verging on rude! The man behind me even commented on it! Decided to finish our drinks and eat elsewhere - somewhere we felt more welcome! Would not suggest going here if you want a friendly place to eat.

Plenty of staff but seemingly only one young boy working. Cream tea consisted of scones and strawberries with apricot jam, no butter and eventually brought some pouring cream. One tea bag per large pot of tea, flat fizzy drinks, service super slow and food less than adequate with no lettuce for a BLT. Could be a goldmine but run like fawlty towers, 10/10 for the comedy value, just a shame we had to pay for the privilege. Didn’t even bother complaining as it was clear that the staff couldn’t care less.

This was a total disgrace! Fish and chips clearly frozen fish portion and frozen chips! My 17 pound steak was inedible and had to feed it to my dog. No clean glasses at the bar. Staff could not care less. I feel ripped off and wish is never eaten there. No manager, no supervision, it should be shut down iota taken over by someone that care. I have just wasted 70 pounds to come hone and cook another dinner.

Called in whilst walking the Cleveland Way & enjoyed a fabulous 'al fresco' lunch with friendly service & stunning views of the Bay. The platter of 2 sets of sandwiches, a side salad, 2 scones, jam & cream, plus a pot of tea for a tenner, was both tasty & excellent value. Well worth a visit.

Sadly 1st and last visit. Been to Runswick a number of times and had yet to visit the hotel. Made it our mission this time and went for lunch. Sadly not up to expectations. Not sure entirely what’s going on but either the staff aren’t getting paid or are totally fed up. But felt distinct lack of care or attention to roles. Such a shame as this place could be fantastic. No real service and the place wasn’t busy we were only a few of the small handful of customers. Don’t think we were asked at all if everything was ok food etc and had to ask twice to order extra drinks. Won’t make money if you don’t attend to paying customers. The owners of this lovely building really need to take note of the recent horrendous reviews and do something!

Fantastic place. Great service and welcome, would highly recommend this hotel. Thankyou for a great welcome and Kimberley and the team do a fantastic job.

Nice views over the bay from window tables, even when dark, as the lights from sea anglers are visible. The menu was not extensive, but the meals we had were all very good. Prices were very reasonable, and we also took advantage of a Monday-Wednesday 25% discount on food and drink. The staff were friendly and efficient despite there being only a small number, multitasking in the bar, restaurant and hotel reception. Main meals to be recommended, fish & chips, and the steak and ale pie.

Been here a fair few times before ,absolutely lovely !!! Then !! But today absolutely terrible , food shocking , No customer service what so ever !!! What’s gone wrong with a lovely hotel . NEVER again will I visit this place !! Spoilt a weekend away Yes complained but didn’t seem to care !!! Shame on you Cliffmount hotel

Just came back from this hotel ie 21/08/20 must admit I’d stay again just for the location nothing else,was a party of 8 adults 4 dogs 2 children ,1 was 3 years other 6 months.so when booking asked for 2x dog friendly rooms one with fantastic views ( I was paying ) 1x extra bed in the room for 3yr old & other room for cot .the lad who checked us in was not a happy sole . Only got 1x dog friendly room left errm we e mailed stating so he had to turn one into a dog friendly.said any these rooms got good views no .got our room no 4 facing the car park . Daughters got what I wanted good sea view but fold up bed which was rubbish springs broken & held in place by bits of wire ,had to swap it with one in my sons room,Our room was very small, loo shower ,sink in bedroom very very basic .bulb not working in one lamp didn’t report it y waste your breath .DO NOT for pay for breakfast in full it’s not worth it we paid for 4 full days & it was rubbish ,Day 1 cream was off tasted like Stilton day 2 milk for coffee off curled .breakfast was too much for 1 man asked for Poached eggs on toast errm no toast &eggs like bullets. 3 days I had a lovely cappuccino but last day it was crap came out black coffee with warm milk errm that’s not a cappuccino so left it .Only had one evening meal that was enough hunters chicken, came out with Chips and I’d say 95% raw broccoli.hubby offered to eat a 2nd night no way pot noodles was better value.staff !!! The girl I think manager was great ,good sense of humour great coffee maker but looked tired doing too much I’d say . Not every one was following the face mask rule I noticed 6 people not doing so no they never had reason because I saw they had masks in their hands .lovely lawn pity dog owners didn’t pick up their dog mess I saw a few poos in the top corner , it’s not the staff to pick it up it’s the owners ..but good location for the beach steep hill down & seems even higher coming back . Walked from hotel to Staines via Cleveland route omg you need to be fit 3.1 miles each way hills steps but there’s a lovely pub there called cod & lobster you must go there for the fantastic food . In all hotel is in a fantastic location if money was to be put into it it would be a gold mine with a proper chef & more staff & more selection on the menu be great . Wifi is totally rubbish wether in your room or bar gave up after 2 nd day

We stayed here for the night to walk to Whitby . Ate evening meal here - they were on Skelton staff and the poor guy was doing everything . Food was good for the price . Drinks were a little expensive for quality had a bottle of wine which was 15 - but tasted like 4 quider . The cleaner had left dirty clothes in room and there was black mould on bath - dust down sides of furniture . I had to clean this with detolWipes . Breakfast was very poor for price offered cooked no continental or toast which given they are charging 15 quid a couple was poor . Had to wait half hour for a seat and again Skelton staff so one guy was trying to seat guests , take orders , deliver food and check people out . Staff were polite and helpful just completely over worked

The Cliffemount hotel is a beautiful place to visit. We were welcomed very politely by Wayne, shown our magnificent very spacious room(Mulgrave) with the most amazing view of Runswick bay. All the staff were very polite, helpful, friendly and attentive. Who Whoever Wayne's boss is needs to give this top man an instant massive pay rise as he goes through hoops to help and is literary doing EVERYTHING. Anna too is an amazingly helpful very hard worker, as too is Angela. The food is of a very high standard and reasonably priced. Table service is very attentive (Wayne again). If you are looking for a restful, relaxing secluded place to unwind this is the place for you.

Hotel was modern clean ,fresh ,friendly atmosphere, room with a balcony looking in to the bay ,fabulous views ,sun rise in mornings excellent, room ,was lovely ,everything we need ,clean ,fresh ,lovely bathroom, bath a bit small but OK. ...service excellence, Wayne or barman an waiter was great ,had a fab personalalty.funny an very acomadating. .but professional, meals nice ,a bit different which was lovely ,gud bar ,fire in bar ,nice atmosphere too .enjoyed our stay an our dog was made very welcome too .

The hotel was a disgrace, bad staff bad food and no manager on duty. To make thinks worse you can no long call the hotel and they don't reply to emails.

When looking for somewhere to stay on the Yorkshire coast I couldn't believe how expensive it can be off season!However this hotel was reasonably priced so I thought I would give it a go.From the offset the staff were warm, welcoming and friendly. Nothing was too much trouble. My room was tastefully decorated and spotlessly clean. Bed was huge and very comfy. Hot drinks and biscuits in the room. The view of the bay and the balcony off my room was a lovely suprise. I was very impressed! Heating worked a treat, we certainly needed it after spending a day in the wind and the cold. Breakfast was delicious. Thick bacon and the chef was happy to make ammendments, swapping items on the standard breakfast. I had one evening meal during my stay. The choice is limited, bit the food is good. Could do with more dessert options (I'm a girl who loves her puddings!) The bar is well stocked and I enjoyed a couple of drinks in the evening. Dogs aren't allowed in the restaurant (understandable) but staff are more than happy to set up a table in the bar area. The location is awesome. So beautiful and quiet. All in all excellent value for money and wonderful staff that are a credit to the hotel.

After reading some of the reviews I wasn’t holding much hope... however, the room is perfect for what I wanted, cleaned everyday, bed made, fresh linen and accessories inc tea and coffee etc. The staff are pleasant and do anything to help and make you feel at home. As for the food! Exceptional! The chef goes out of his way to make the things you like, the way you like! Limited menu, but it’s out of season and I expect no less. No doubt the busier the hotel gets the more options on the menu. The bar was open, nice warm atmosphere, open log fire. A perfect stay.

This hotel was a good alternative to stay in to visit busy Whitby.The Hotel had nice large rooms and had good parking facilities.The food was very good and plentiful. I recommended to serve senior portions for us older folks so that less food would be wasted.The breakfast was continental style with a good selection and great fresh coffee.

Meals, starter good, main course very poor, desetts none existant. Information in room diffetent to what was actally avaiable. Breakfast was very sparse.

Please can someone explain to my why I have called for 3 days in a row to speak to someone regarding a refund for a cancelled booking and as yet I have not received a call back as I have been promised. I have a confirmation stating you will waive any cancellation fee however the £227 that you took from my account has not yet been returned. The booking was in the name of Cobb for the 24th and 25th December, please organise a refund immediately.Completely nonexistent customer service!

we booked in after seeing this hotel on four in a bed. the room was clean, spacious and lovely in fact the room and views were perfect. our dog Harley was made to feel very welcome too. very friendly staff. however there was no ice in the bar on both the 21st and 22nd (our anniversary) the breakfast was beyond horrendous. £4 extra for 2 people for the cooked breakfast (confused because this place advertises break fast included) bteakfast was not taken by order (like on the show) was a buffet style with tomatoes out a tin (not grilled) the sausages were cheap and inedible honestly the worst I have ever eaten (I had 2 bites and left them)! no mushrooms and soggy hash browns. there were no eggs on offer at the buffett, when we asked we were told we can order a fried egg but it will take some time or there are boiled eggs at the buffet... a far cry from the salmon eggs etc we saw on the show! and disappointing when you want something special celebrating your anniversary. we have travelled to 31 countries we often travel for business and this was the top 5 worst breakfasts we have had the misfortune of experiencing.the continental was terrible too, nothing fresh and commercial pre bought croissants in packets it's a shame because this place has some strong positives and great potential. we will come back for the views and friendly staff but eat somewhere else sadly. we did tell the lady at reception on check out that they need to improve on the break fast and when you go on a show you should do what you offer guests normally not make a special effort I.e flowers in the room etc we did not have flowers in our room. it's a tired 3 star but with standards improved and the location they can aim/ aspire for more

We were staying in the vicinity and wanted dinner. They were short staffed but accommodated us sitting outside, as we had our dog with us. I had chicken and chips, it was served to us as it would be in the restaurant...but my oh my, I have never in my 55 years on this earth tasted chips like these they melted in your mouth!

Stayed for one night, the food was excellent and the accommodation was superb. Very clean and comfortable. Lovely views over the Bay. Would highly recommend.

We didn't stay in the hotel however ate in the Bay restaurant and we can definitely recommend. Pre drinks in a cosy bar , served by very friendly and helpful bar man.The food and service was topnotch, with a good choice.My wife chose steak for her main and I had the sea bass , both were excellent .We were really glad to have chosen this venue to eat. We had a table by the window and the views over the bay are stunning. Afterwards we went back in the bar for a night cap.Really enjoyed the whole experience . A lovely evening and quality time with my equally lovely wife! The restaurant is attached to the hotel on the cliff top, therefore commanding brilliant views. We are planning our return already !.

We had driven past Cliffemount on a number of occasions but on a sunny June evening we dropped in for a drink and a meal - the view over the bay from the outside tables is superb - and the meal was well presented and freshly prepared

Good choice menu and food was of excellent quality and presentation . Excellent restaurant service. Views also fab from restaurant.

Very good menu choice! Good English food, served by friendly staff. Food was piping hot, very generous portions and delicious!

This hotel has the best view of Runswick Bay, truely magnificent. The food looked good but we didn't eat there. You can also take your dog in, a bonus.

Our superior room had a glorious view of the bay. The room itself was charming and pleasantly laid out. Everything looked clean and cared for. All the staff were pleasant and helpful.

Really good outdoor views from the garden at the top of the cliff. Good quiet coffee stop on a busy day, although with little atmosphere

Our group of 9 stopped here after walking from Staithes to Runswick along the coastline. We ordered food and drinks and sat outside. The scenery was beautiful - unfortunately, that was the best thing about the visit.

After waiting 40 minutes went to enquire where our food was and was told it would be a further 10 minutes to make a salad and some scampi, clearly the order had been forgotten.

Do not know where on earth these glowing revues spring from. Truthfully. ‘Hotel’ unbelievably dated. Incredibly unprofessional but mostly pleasant staff. Dining facilities for dog owners grim.

We were a large family-sized table and the restaurant was accommodating for the amount of people. The service was quite basic and the food was nothing to 'write home about'. But edible. Warm enough. Just not a meal you walk away from saying how yummy it was.

We ate inside today even though there is outdoor seating it’s basic pub benches and smoking is allowed outside which is a turn off when there’s food being served. Also the grounds are uneven which is not very good if your not very mobile however the views are spectacular whether you eat indoors or outside. That said the service is very good and the lunch menu is varied with a choice of hot meals and sandwiches/salads. It’s a little pricey for lunch because it is restaurant class. Not keen on the seating covered with white “dresses” with black bows this may be for a special occasion but it did seem permanent and quite honestly not necessary.

Perfect location, and great staff. The food was very impressive. The rooms large and well furnished. Even provided decaf coffee, hot chocolate and bottled water. Can't fault it.

First thing is first, the venue is special,we requested a window seat for mothers day, we got it. This restaurant probably has the best view in North Yorkshire, Runswick bay is a gem of a place. The staff are attentive, earthy and extremely friendly. Then we saw the menu. It's a blue print from a standard 1980's menu. I appreciate The Cliffemount manu isn't expensive but c'monnnn excite a bit! The food we ate this afternoon was just about acceptable, nothing more. This place has potential in abundance, just spend a bit more money on buying in good produce, elevate and modernise the menu and watch people flock.

Different is the only way to describe this hotel.

Everything about the restaurant was excellent good food good service and friendly staff the hotel and restaurant were good in every way from the minute we got there to when we left was excellent . The rooms were clean and the food was well cooked what more could you want? The hotel is a dog friendly hotel and the area around it is full of lovely places to walk.

We stayed locally in Runswick Bay over three nights and ate in the spacious bar are each night. Excellent food, well presented and served by very friendly staff, no complaints whatsoever and will definitely be returning. The new chef is very good and has great vision for the future.

Catch of the day was Hake, beautifully cooked and presented Thoroughly enjoyed the mussels Lovely Staff who were very attentive

We had a 3 night stay here last week and had booked a premier room with a sea view. The hotel has a stunning location and good views from the sea view rooms (weather permitting!). The staff were most helpful and polite at all times. We found the restaurant was reasonably priced and the meals were well cooked. However if we'd been there for a week, the menu would have been rather limited. Breakfast was very good and the local bacon was delicious. There was ample car parking.

Nice setting at the top of the cliff, with a modern room and reasonable service. Let down by the food. £18 for a tough sirloin steak and undercooked chips - chef did an ok job, seemed to be cheap ingredients.

Recientemente comimos aquí una noche, después de llegar a la zona para una estancia de una semana en una casa rural.

Visitamos el Cliffemount tras un paseo por la playa y hasta el banco! Estábamos listos para una bebida fría y una buena comida! Pedimos una pinta de sidra y un refresco + Dos comidas (scampi, patatas fritas y guisantes y cazadores de pollo) llegó a...

Comimos en la resultante en la noche, un montón de opciones para todos los bolsillos. La comida es muy buena. Los niños. . Mascotas.

Nos alojamos en el hotel por 2 noches Cliffmount. Estábamos en la habitación 8, que era cómoda y estaba limpia. El hotel está situado justo en el acantilado, con vistas impresionantes

Just had Sunday lunch with the family. Invited to the help ourselves just as they ran out of everything and we had to wait. As they replenished unfortunately my husband was last and they had no vegetables left and went away to cook at this point his food went cold. What was disappointing is the staff in the bar all had a discussion about the chef and lack of support from the kitchen right in front of us all as my husband was still waiting for his food. Plenty of staff which was good but totally unprofessional to be having discussions in an open bar. Disappointing as on our door step and would have visited on a regular basis.

Lovely resturant with fantastic bay view's if you are lucky enough to get a window table or if the weather is good you can eat outside.Staff good hilarious when they forgot the gravy in the little pan with the meat pie couldn't apologise enough for the empty pan on the plate. Restaurant is beautifully decorated with a relaxing atmosphere would definitely recommend.

We visited today and the place was very quiet but that meant we got all the attention of the staff which was great. Staff were friendly. Our dog was welcomed in the bar area which all looks freshly and tastefully decorated, not your usual pub bar decor. We both had Sunday roast which when served looked great and tasted great too, I had chicken, my partner beef, everything cooked to perfection with fantastic Yorkshire Puds. This is a great find for us and we will be back for sure with our dog when walking in the area.

We stayed at Cliffmount Hotel for New Year's Eve, our first visit. Hotel is located on top of cliff with fabulous views across Runswick Bay. Our room, Topmans, was spacious, very comfortable, warm and spotlessly clean. The staff were very welcoming and extremely friendly. Breakfast was well prepared and plentiful with excellent choice. Ideal location for visiting nearby Sandsend, Whitby and Robin Hoods Bay. Thank you to all the staff who worked New Year's Eve and New Year's Day for giving us a lovely stay. Will be back soon!

Having visited the cliffemount 3 years ago we received an email offering a return visit for half price! Off we went the next day and what a fab time we had. The hotel was very quiet which we loved but the service was first class. The changes they have made in the last year since the takeover certainly work. We had a really good nights sleep so quiet, the food was excellent and a fantastic breakfast, all you could want. The weather was really kind to us and we had a fantastic photo shoot and caught the Supermoon over the bay wow!!! We will be back and love the quiet times keep them coming perfect.We had room number 3, a standard double. Comfortable and all you could need. Improvements that would help... the mirror in the bathroom is too high for me at 5'3", the shower is really good but the fitting needs a little attention, could be improved with a mirror near a plug point for hair appliances. Just niggles but ladies would be happier lol.If you are looking for a great personal service and a fabulous setting with views to die for, peace and quiet you cannot go wrong with the Cliffemout Hotel. Also there is a fantastic walk from the beach up over the tops on the coastline to Sandsends which is about 6 mile and further ont Whitby then. We did this the first time in late October, amazing and so we did the return walk too...... spectacular!!

We visited some time ago and were less than impressed. After finding out it had been taken over at this time we decided to give it a second chance. I went in to look at the menu and to ask whether they were serving. I walked in an the place was deathly quiet with just myself and another lady at the bar. The young lad behind the bar was obviously struggling with the order and till. I had been stood waiting for some time. The (I presume) manager was sat at a table near the bar, he did come over but ignored me and didn't offer at all to help his member of staff. I ended up walking out- I'd left my dog in the car and didn't want to leave him any longer. Felt so sorry for the lad behind the bar. At best this is a drink outside in summer place. Atmosphere, service and food is so much better down the road at the Runswick!

We spent the weekend caravaning in Runswick and visited the pub twice. Drinks after our beach walk. It's a lovely place to have a drink and sit overlooking the bay on a sunny afternoon. Then we returned for tea that evening. Food was really nice and the staff very welcoming and attentive. Would recommend to anyone visiting Runswick Bay.

We had a large family meal in this beautiful location. We were a party of 8 and we had not booked but they were happy to accommodate us.Most of us had roast dinners which were lovely and nothing was too much trouble as we kept adding extras on like extra potatoes.....you can never have too many :) extra boat of gravy etcSomeone had a ploughmans lunch which looked beautiful it was a traditional ploughmans that took me right back to childhood pub lunches in the country just cheese, pickled onions and thick chunky farmhouse bread with relish.....It was a lovely day out in a stunning location with beautiful views.I would highly recommend it.

Realised I've posted under hotel instead of restaurant. Lovely fish and chips. Best I've had in a long time. Would highly recommend

Myself, husband and children stayed at the Cliffemount hotel for the weekend so had a good chance to try the menu... And what joy it was too!! The first night we had a mix my husband had fish and chips which he said and quote "it's the best fish and chips" he's had! I had the steak and chips which was cooked completely to my liking although they have no children's menu yet (which I did ask about and was told they are working on one) they were very accommodating to their smaller appetites my two boys picked burgers from the light bites range which for the price was an absolute amazing portion and my little girl wanted the carbonara which they did a small portion for her and I must say (taking a sneaky bite) was the best carbonara I had tasted and when we visit again I will be getting it myself then after that feast we decided to be greedy and get a dessert which we all picked the chocolate brownie and ice cream it was so delicious I didn't even think about getting my phone out and sharing it with the world, it didn't hang around long enough.Breakfast was fabulous the continental is just right not to much your brain goes food overload in the morning and not to small that you can't find anything and as for the cooked breakfast well... Gorgeous local produce cooked to perfection!Finally...Sunday roast which my husband described as "better than yours" was beautiful the roast beef just melted in your mouth and the chicken was moist and succulent!!! Can't wait for our next visit!!!!!!!!

My wife and I stayed here for a week in a room with balcony overlooking the sea. The view from these rooms is superb...............! With a telescope , not needed for the views, it was great for picking out shipping in the bay!Shane the manager made us both feel very welcome, and we will definetely consider staying again. The hotel is very dog friendly, which we approve of, but which did cause an issue when an inconsiderate/irresponsible dog owner decided to shut his dog up in the room next to us and go for a meal............The poor dog was barking several times a minute, which caused my wife great distress. We had to ring the reception three times in 45 minutes to get this situation addressed. It became apparant during our discussions with the under manager that he was not taking full control of the issue, which was causing more stress for my wife and the animal that had been locked in. I complained of this, and was generously given that evenings stay free .To summarise, a wonderful location, with superb views, staff are all very friendly and Shane could not do enough to help!You really should consider staying here if you want to stay in North Yorkshire!

We used to enjoy eating here for the view and a solid menu, well executed. Nothing fancy but pretty good. Vegetarian options were a stand out.Last week was a huge disappointment with the menu limited and the food patchy to say the least. The half the mussels were tight closed and had to be left and the fish pie seemed more skin than fish.We won't be returning any time soon.

Myself & my husband visited here on Fathers Day. The scenery from the hotel is breathtaking so we decided to eat there. We both ordered a cheese ploughmans which cost £6.95 & this is what we got!!!! Speaks for itself really but one things for sure I would never eat there again & certainly wouldn't recommend this hotel for food. Rip off!!!

Magnificent view. Staff are excellently helpful and lovely. Food are very generous serving and scrumptious. Perfect place to stay for quite getaway. Will recommend and stay here again.

Whenever we come to Runswick we always visit here. We had already visited earlier in the week for drinks and it was still as nice (and dog friendly) as ever. Having eaten here before and the food being lovely we decided on this occasion to make a night of it so we set up a tab.The barman was lovely fussing over our dog and getting him a bowl of water.The only disappointment was the menu. Just 5 choices none of which appealed to us. For any veggies you'd only have 1 choice of some strange pasta and fruit concoction.In the end we left after our drink. We did notice and hear them say behind the bar how deathly quiet it had been-we were the only couple in....maybe this is why!Such a shame as it has the most amazing views across the bay. The last time we visited it was hard to choose what you wanted!

My partner and I stopped off here for a drink, and decided on an impromptu bite to eat. We both fancied the chicken, only I enquired if it was served on the bone, as I find it off putting, and was assured it was served as a full roasted breast, well, it came served looking like a full roasted breast, but on closer inspection, it was 2 slices, served on a dollop of mashed potato, along with a Yorkshire pudding that I can only presume was cooked in bulk and reheated, you touched it with your knife and it turned to crumbs, the roast potatoes; 2 of, had skins approximately 5mm thick, they'd been reheated that often, the only positive I can give, is the cream sauce it was served with, and the fact it was only £11. Extremely disappointed, left without making a fuss, and certainly won't be going back.

Had dinner here on the Saturday evening cod and chips, beautifully cooked and presented, was so impressed that we returned with my daughter and son in law for Sunday lunch, we had the roast beef really tasty my husband had the tomato soup he said it was lovely but too much for him. Well done to all the staff. The view from the dining room was fantastic.

Just wanted Sunday lunch after a walk. Excellent location and friendly service. Even the food was a notch above standard pub grub

The Cliffemount Hotel & Restaurant are apparently under new management - And all I can say is WOW .... If these guys can maintain the standards of excellence in service, hospitality, fine dining and accommodation that my partner & I were exposed to, then there will be very few Hotels in the area that will be able to compete. The staff and management are faultless and so warm and welcoming - we had wonderful / second to none customer service during our short stay; Our evening meal was absolutely delicious and the most enjoyable dining experience I've had for some time... The food was beautifully presented, exquisite on the eye... Perfectly cooked and tasted magnificent ... Compliments to the outstanding chef for sure. The Restaurant itself looks out over Runswick Bay providing spectacular views in a truly gorgeous setting. Breakfast is served in the same dining area and was equally as delicious as our evening meal the night before. Our room - was absolutely fantastic also, spotlessly clean, warm and welcoming with beautiful decor and furnishings and the bed was so comfortable that we honestly didn't want to leave ! All in all I simply can't find any faults whatsoever with The Cliffemount and I can't recommend it enough - It has shot to the top of my 'must go again soon' list and I will be back there soon for sure. What a fabulously relaxing and thoroughly enjoyable experience. If you're in North Yorkshire and thinking of visiting the Whitby, Scarborough coast - then I thoroughly recommend you check this place out ! Outstanding !

We've been in alot over the festive period, the bar and restaurant is so much more welcoming since the new owners took over the new manager seems to be to doing a great job!5*

We had an excellent dinner last night. The Tasting Menu was certainly very tasty! The food was well presented and the service was very good. It was good value for money considering the quality. They adapted the menu to accommodate differing preferences. Lovely evening and we will certainly be visiting soon!

Amazing hotel the views are stunning. As for the food its the best we have had.The chief was excellent. The gluten free was perfect.

Brilliant and imaginative food, friendly staff, and good company. With the added pleasure of Carol and Ian, who make you feel so welcome. Last but not least the dedicated chef David who is always good for a laugh.

I have known Cliffemount literally all my life - it was built by my grandfather and so was the place for annual family holidays for as long as I can remember. I now take my own children (in their 30s!) and their partners back for family get-togethers in the summer. We have been there for lunch today... The weather was fabulous, and as always, the view over the bay was amazing. The food was also good and came soon after we ordered so no complaints about service. Sadly though, not for the first time, the owner can come across as rather sharp. We had a dog with us today, and they are apparently - according to clear signs - welcome in the bar. However, when we took ours in, a blanket on the floor and a dog's bowl were whisked up out of the way quicker than we could say "Hello". We were told "These are for my dog, he lives here!" Fair enough, but perhaps don't leave them in such a public place... As I say, it's not the first time that we have felt the "welcome" is actually a little less than friendly. The café down the bank is likely to be our destination in future... today it was just so busy that we made the trek back up to Cliffemount. Sad to write this in a review, because I have such happy memories of it, but a genuinely warm and friendly welcome costs nothing and would make SUCH a difference to the experience.

Arrived at the cliffemount hotel restaurant at 5pm, 4 adults with 3 children 6,2 and 3 months. We were told the restaurant didn't open until 5.30 so we sat and had a drink. At around 6.15 we were told by the barman the restaurant would open soon but they didn't have any highchairs (fine we didn't need one) and the children had to be out of the restaurant area at 7.30 which we thought would be ok if they would open up baring in mind it was almost an hour after they said. The manageress eventually took our order at 6.30 (leaving us an hour to eat and get out!!) in the bar before we went in.She reminded us that children had to be out by 7.30 then told my excitable 2 year old that she would need to behave when she went into the restaurant. The impression she gave is that she didn't really want us there with the children which made us feel extremely uncomfortable. My daughter behaved very well inside the restaurant but , as children often do, got a little bit excitable because of the long wait. On the plus side the food was very nice and our waiter managed to uplift our experience as he was lovely and spoke to the children in a kind way. Unfortunately we did feel we had to rush and leave as soon as we had finished although we could of stayed in the bar after I'm sure, the manageress made us very uncomfortable as she clearly wasn't happy to have kids there. If it wasn't for our very pleasant waiter I feel we would of come away very disappointed. In a nutshell families with young children avoid this place!!

we stumbled across hotel for a drink on a tuesday, mangeress was very nice and met the chef, who was v pleasant, and they sold us the food with their decription of it and the chef bought out a large salver of venison which looked delicious..we booked in on thursday. We had a lovely window seat with superb view. My wife chose chicken kiev, I chose the venison fillet at £23. The kiev was excellent. My meal only had two small medallions of venison. It was nice, but not outstanding. I explained to the waiter, a young rotund chap with a goatee that although nice, I was disappointed with the two small medallions considering the price of of the meal. He shrugged and said 'that's how it is' I wasn't entirely happy with this, and reiterated this to the second waiter, when I paid the bill, a nice chap with buddy holly style glasses, and he said 'oh sorry about that' - I wasn't happy with this outcome and asked for the bill to be adjusted accordingly for the minsicule portions and asked to speak to a manager. He went away, came back alone and said he could take six pounds from the bill for this. I accepted this, but wasn't really happy, The manageress didn't seem to be working that night, otherwise I would have raised the issue with her. On leaving the restaurant we walked past the first waiter who was talking to the barman, who looked away and neither said goodnight...different from the first night when our custom was wanted and they were chatty...a shame really as the location and view are excellent, but won't return. I would add that the couple eating at the next table complained about the lasagne, and this I learned was taken from their bill....so this wouldn't seem to be a lone picky review. I don't mind paying for top quality food and service...this wasn't it.

We just stayed at this lovely hotel and the staff couldn't have been nicer, the food was delicious, scenery wonderful. It really couldn't have been nicer and we are definitely going to return for another stay as soon as possible. Thank you! !

Amazing room and accomodation , stunning views and lovely to wake up the panoramic views of the bay. Quite pricey at £190 for the night.Pathwalk down to runswick bay covered in dog poo, wasnt what we expected - Dog owners need to have more respect for such a beautiful village.Food wasnt as great as the reviews suggested - it was just ok.

Last minute decision to eat out on a busy Saturday night for three of us. Despite not booking we were easily accommodated with tables moved about. Despite being local our first visit for food, and it won't be the last. Lovely meals with superbly cooked seasonal vegetables. Service was great, and over the bay stunning. Our pie order needed extra time, told upfront this was not an issue. Highly recommended

8 of us ate here on Easter Sunday. The food was delicious. A few had the Roast beef which was served with amazing roast veg & peas cooked with leeks, not the usual mediocre veg. A couple of us had fish & chips ...... Large portion, well cooked & So delicious!The outlook from the restaurant is Runswick Bay which is so pretty especially as it was a warm sunny day.We made use of the garden overlooking the bay after our meal with a few drinks. The bar area is done in a modern boutique style & comfortable.Thank you for makin

I again visited the Cliffemount in February and was greeted by sunshine. I hahd a lovely stay and as usual the food was amazing, the welcome warm, and my room perfect.

We had a family meal here for first time in about 4 months & it was excellent.A slightly larger menu meant more choice & all 4 of us enjoyed all the courses.The staff were friendly & courteous as usual.

We had friends staying here and we joined them for an evening meal in the restaurant. Excellent food, relaxed atmosphere, friendly service and totally worth it- all in a quiet beautiful corner of Yorkshire. We will be back for more.

Had just arrived in Runswick Bay and the Cliffemount was suggested to us! Great we went along with our two year old and asked for a table. First of all it was asked it was just the two of us we said no she would be eating with us. So we were told in that case we had to eat so we were out of the restaurant by 7.30pm as they didn't want other diners upsetting!!We ate a picnic on the beach and celebrated my husbands birthday!,

Once we tried the food at Cliffe Mount hotel we have to eat there whenever we are at Runswick. The menus are varied and interesting and the chef has an endless repertoire of exciting and well balanced flavours using local and well sourced ingredients. The tasting menus are just delightful. This coupled with a good wine selection and friendly atmosphere makes for a really enjoyable evening.

Clean with very nice decor inside. We didnt eat but the food menu looked really good.Fantastic view over Runswick Bay. A must for everyone

Went as a family with our 10 year old Grandson. Asked if we would like supper we agreed as we had a long car journey. The food was overly expensive and the only thing suitable for my Grandson was a portion of fries(£3.50).

Had been here once before and so was happy at the prospect if visiting again. Gloriously sunny day and so the stunning view over Runswick Bay was particularly good. Really just wanted a bar snack and so I had some sandwiches. The accompanying home-made crisps were nice and there was a tiny dollop of cole slaw, but a bit of lettuce and tomato wouldn't have gone amiss, especially given the price tag. What let it down - badly - was the fact that the bread was clearly at least a day old. Fine for my partner's toastie, but not for a 'fresh' and rather overpriced sandwich.

We first ate here about 9 or so years ago just around the time the new owners had taken over the Cliffemount. The food then was really good but it was obvious the focus was going to be on making it even better. 9 years later we again ate at the Cliffemount and were treated to a quality dining experience. the food was excellent and the stunning views across the bay make this a truly marvellous place to eat. We had the fish board which we shared as a starter , Delicious. For mains we had the scallop and king prawn kebab and the excellent monk fish with a creamy mushroom sauce with vegetables and a really interesting croquette of dill shrimp and potato. Fantastic. A small wine list offers some of the usual favourites plus a couple of interesting choices, we opted for the German Pino Gris.. rather nice ! service was friendly and informative and the meals were nicely timed. 10/10 Cliffemount.

The food was excellent, everything was fresh with locally sourced produce. The prawn cocktail starter is huge and enough for 2 people to share.

Escaped from the pouring rain to have a coffee at The Cliffemount Hotel.We had a warm welcome from the staff & found the views so impressive that we resolved to return & make our stay longer next time.

bathroom sealant around the bath was in need of replacement, there seemed to be a lot of unused space, probably poor architectural input at the start of the conversion, nice big dining room, caters for weddings, bar was not heavily occupied therefore the choice of beers is limited

Me and my partner went out for a evenig meal and decided upon this very picturesque seaside village and chose the cliffmount hotel with its stunning coast veiws. The food was excellent in presentation and quality and the staff are very friendly and helpful we would recommend the hotel to anyone looking for a spectacular location to stay or just a excellent meal in a friendly atmosphere. And we would just.like to thank all the staff for a unforgettable evening.Thank youCaroline Dixon & John Richardson.