The best restaurants serving American food in England

All round disappointing. We could see the food sat on the hot plate for ages and when it arrived everything but the chips were cold. We ordered the wall to wall chicken which was dry and overcooked (possibly from being sat for so long). Macaroni cheese was awful and freezing cold, not sure why it was served this temperature. I’m type 1 diabetic and had taken the insulin for the food so couldn’t wait for a fresh order to be made hot so had to eat it. The make staff member was friendly and attentive but the test of the staff came across as very rude and spent a lot of time talking rather than getting food out which added to the problem

Excellent spot for a casual evening meal. Megan H was our server, and she was fantastic - she made the experience amazing! She was very lovely and catered to all of our needs! 😊

We ordered from Five Guys in Bath via Just-Eat and paid £45 for 3 burgers and 2 fries and it arrived late and stone cold and of very poor quality and included far fewer fries than we used to get when we regularly ordered from them. We stopped regularly ordering because of poor quality and issues with the food and timing alongside very high prices which should be associated with higher quality and service, but this experience confirms our original decision to stop ordering from Five Guys Bath and so we won't anymore, there are lots better burgers and fries in Bath available for far less money.

Steak was lovely kids enjoyed their meals.

Went on a fairly busy Saturday night for a birthday meal with 7 friends, so was expecting a slightly slower service. Our server was Dylan, he took our drinks order, which came quickly. We then ordered our starters, which both arrived with no issue. There was a sight wait between course, but considering the amount of us that was expected. Wait between Mains and dessert was slightly longer than normal, but Dylan kept us updated as to why and apologised every time he came to the table very friendly and helpful server.

Ordered via Deliveroo with special delivery so it would arrive quickly & hot. Food arrived cold and a wrap was missing. I always open the bag now in front of the driver, as often items are missing from various places we order from. Told the driver a wrap was missing, showed him the receipt and inside the bag. He told us all we could do was complain to Deliveroo for a refund for that item. Meanwhile someone is without their food! Husband decided to call GDK direct and the lady he spoke to was so rude! Told my husband that the wrap must have fallen out of the bag?? The bag was sealed up so there’s no way a whole wrap could have fallen out? She kept arguing with my husband, no apology at all. (They were right we were wrong attitude). Husband hung up on her in the end. Awful customer service! If there’s 5 items on the receipt how difficult is it to put 5 items instead of 4 in the bag? And then to top it off the food that did arrive was stone cold. Husband threw his burger away and I heated mine in the microwave. It was tasteless and dry and such a shame it’s gone downhill. Beginning of the year we loved the food there but after this evening we’ll never order from there again.

It was open when I went there! Fantastic full english breakfast, arguably the finest in Wellingborough(?) . Great service, great selection, great prices, overall great. Can't really fault it. Will return and use again, thx.

Mi mejor amigo y yo nos lo pasamos muy bien en el servidor. Tenemos dos hamburguesas y más entrantes. El lugar estaba limpio y el servicio era rápido

I went out with my family for my birthday meal and had Hannah as our server. She was super friendly, and was very accommodating to my nan with alzheimer’s which meant a lot to all of us. There’s no area I could fault Hannah, she was brilliant, and loved my jumper!

We have been three times to this restaurant first time we were told we hadn't booked and couldn't get in fair enough. Second time we went inbthe restaurant was empty but was told there would be over an hour wait for food as they were expecting a large party to come in. I asked we were there first surely they would take our order first but told they wouldn't? Last chance was yesterday went in stood at the door waited to be seated this was just after 7:00 p.m. to be told that the kitchen was closed They were no longer serving food? Don't bother wasting your time they obviously don't need your money or want your money Go to a restaurant that actually wants customers.

The way I have just been spoken to by not 1, but 2 of the staff is absolutely disgusting and I will not be returning. 1 individual in particular, Lilly. After standing and waiting for 15 minutes at the bar to pay for my food, all 5 members of staff (besides the manager) came tottering out of the kitchen to which I said "ive been waiting here for 15 minutes can I pay", she began to shout at me whilst in the restaurant, telling me the had an issue in the kitchen that they were sorting, even though the manager had asked them twice to come and and help. After speaking to me like a peice of dirt, I asked "excuse me who are you talking to like that?" Which she responded "you, im staff and you need to respect me, I was busy sorting stuff that has nothing to do with you". I asked her "whats your name?" As her name badge was covered, she looked me up and down and turned away. I then asked one of the other members of staff "whats her name?" And she said "sorry im not allowed to share that information with you". I asked who the manager was, she pointed to the man who was quite clearly very stressed with the staff team and their level of incompetence. I asked "whats her name?" In which he told me "lilly". What is concerning to me is how she so comfortably spoke to a customer like this with absolutely 0 repercussions. It is disgusted.

Amazing food and lovely service thank you!

First time me and my family came here, we had a delicious breakfast!! We all agreed it was the best breakfast we ever had! The service was great staff were really friendly, food came out really quick. So glad I tried this place I will definitely be back.

We visited the restaurant in Staines for my grandsons 9th birthday and I wasn’t impressed. My husbands burger came out stone cold and he had to send it back which meant we didn’t eat together at the same time. The member of staff was apologetic and got him a new meal but that’s not the point. It is not the cheapest place to eat in fact it’s quite pricey and you would expect food to come out hot not cold. I will say one thing the staff who served us were very pleasant and sang happy birthday to my grandson which was nice and gave him a slice of cake that’s the positive but I’m afraid the food is not up to standard and we were very disappointed.

Shame it's gone, we loved eating here. What a loss. Beefeater used to give great value meals and such friendly staff. Sorry to see another great chain disappearing.