Kaspa's Desserts in Newcastle upon Tyne

I ordered a crepe and he gave me a waffle and when the order arrived and I said this is not mine the manager verbally attacked me and started yelling at me and he lied and said you didn't tell me and when I asked for the name he refused to tell me and his mood was bad and I do not recommend it at all (in short a very bad experience and I do not recommend repeating it at all)

Does not taste like food, tastes like soft plastic. I got a kinder bueno crepe and the crepe tasted what I'd imagine an elastic band tastes like. The kinder beuno was stale believe it or not, even though I'm certain they usually have a year + expiry. The lights and decor is offensive, buy a bar of chocolate in the shop instead.

The manger did a mistake with our order and he reused to fix it up he say's you order that and we didn't . He haven't even apologies that thing happened 8:27 pm . It was very poor service it's the first and last time to come here .

I'm not happy, I've putted through the collection app for kaspa 11.35pm. I've thought be ready. they were refusing to do until that time. But managed to do it eventually. When shows it opened from 11am on here. I got told 12pm. They to be clear for times for next time.

We had a great time celebrating birthdays. The kids loved the sweet treats, and the seating is perfect for families and celebrations.

Lovely waffles at a reasonable price

lovely milkshake beautiful flavour wasn't even melted

Arrived on time, food was nice although the chimney cakes said they'd be filled but they weren't. However the family still really enjoyed them and would get again, thank you :)

Arrived early but an item was missing.

Ice cream smaller than usual. It’s like they’ve ran out of ice cream

Absolutely disgusted with the service one milkshake came and they never brought the second one I waited 10 mins while the staff were standing around I then asked a member of staff where the second milkshake was and it was sat in the blender so she prepped it and brought it over they then brought over the food which was undercooked and has left me and my friend with serverly sore stomachs never had any problems but today was disgraceful

It was leaking all over the bag and was cold and hard

Kaspa's Newcastle combines a vibrant, retro atmosphere with exceptional service. The friendly staff are attentive and make you feel welcome from the moment you step in. The lively decor adds to the fun, making it the perfect spot to enjoy indulgent desserts with friends or on your own.

As you enter the place, there is a smell of desserts in the air. Makes you crave something sweet. They seat you at a table and you choose from a menu. Then goes to the counter to place an order and pay. When the dessert is ready, it is served to you at the table. The atmosphere is fun. Full of young people. The desserts are delicious and delicious

Pretty average for desserts. Friendly staff and quick enough service. The atmosphere was a bit mixed.

Quite overpriced for the size and quality. Missing watermelon sorbet which I paid an additional £3+ for

Lovely fresh and tasty food. Pricey for the drinks, but enjoyable none the less.

I had a disappointing experience at Kaspa’s Desserts in Newcastle. I placed an order via the app at 11:34 PM, but when I arrived, I was told the machines had closed at 11:30 PM. Despite this, the app allowed the order and charged my card, with no refund option available. The staff were unhelpful and dismissive, refusing to provide a refund or gift card. This is unacceptable and a clear violation of consumer rights. Very poor service overall.

Lovely items. On time and even wrote a cute message for my daughter on the box. Thank you

The food was delicious however it take along time and kept switching the time it was meant to be delivered

This is our second time here. DO NOT BRING YOUR CHILDREN!!! They will never want to go anywhere else. Very helpful and friendly staff. Huge menu. They were doing 2 scoops for the price of one on certain flavours which we got and it was massive. Only down side is the loos need a bit of a paint job. Will be back.

i asked for a banoffe cookie dough and i genuinely thought i had been given mince and potatoes so unappetising and so under cooked it was all like goo and noone cane over to ask how our food was so ignorant

Stood ages while staff were on personnel calls..... Was excited to get a whippy is wasn't all that......

Ordered a cookie dough. They gave a milkshake. Rang up they knew the wrong order was given yet did not want to sort it out. Asked me to order something else spend more money just to get my original order that they have messed up. And this was the second time this has happened.

Delivery time was ridiculous and the portions were small but the cakes were delicious

A nice meal after football. Conveniently located on way back to train or coach station.

Ordered a milk cake and received a block of of! Completely frozen! A milk cake is supposed to be wet. This was a frozen cake

First of all overpriced. Nothing really special. Disappointing service, the staff not seem to be bothered about clients. It was 4 of us and every single person has been served separately. So having family out for dessert wasn’t really family out anymore as we haven’t been eating together. When 3rd of us was served we asked if we get the last portion, and we have been told yeeee yeee it will be coming 🤣😂 the cockie desert was delicious but the crapes had awful sauces these were artificial and horrible. Could not eat.

poor packing! - witch led to drinks spilled all over the floor!

Really good choices are for sweet tooth. Delicious 😋 😋 😋 new items added.so 😋 delicious 😋 😍 😀

Quality was good but the size of the cookie dough is ridiculously small. Couldn’t even believe it how small it was. It gets smaller and smaller every time I order looks like

My food was never delivered!!!!

Quality has really gone downhill and the delivery took so long the ice cream had completely melted, was tracking the order and driver went to a completely different estate to start with, delivery time kept getting pushed back. Used to order from here a lot but I won't be in future.

Asked for no nuts on sundae and got nuts so now I can’t eat

5:15 p.m. - Not many people in the room and the two waitresses prefer to play with their phones behind the counter rather than take our order. 15 minutes to wait. We left. Too bad we were hungry!

Delicious ice cream parlour. Cozy with friendly staff who are happy to help and knowledgeable of allergies.

Delivery guy was full of manners and the food was great

I like the make-your-own milkshake (I chose choc and choc mint). Will try other combinations too. A lot of young people so it was a bit noisy.

The food was nice but the crepe wasn’t filled like it used to be just sauce on top and we paid for extra ice cream and got 1 small scoop where as it used to come with ice cream it feels like the are cutting costs and upping prices

Went to get crepes with my friend as it’s pancake day and I have severe anaphylactic reactions too peanuts. On the menus there was no indication to what allergies were in the food items, so when I went to order and mentioned my allergy they told me that all their products have traces of peanuts so I couldn’t eat there. Thoroughly disappointed that there was no indication and no chances to mention my allergies before I was seated. A benefit was that the member of staff was very apologetic

I loved every thing in here; although I was on my own but I didn’t feel it, triple fudge chocolate cake was very tasty and nice served, coffee was great ♥️

RIDICULOUS!! it says all over opens at 11am, i was there at 11 on the dot and waited 5 minutes to find out they open AT 12?!!!! They need to update this IMMEDIATELY. I was left cold and hungry with my tummy rumbling as if it was a charging rhino! i’m furious !! 👿

Wait 1hour 40 mins from ordering to receive it and also missing off my order

Amazing and delivered with care thank you so much

Milkshakes were okay would be good if labelled. Cookie dough was so small for the price very shocked and very googy

Food was nice as always from kaspas but arrived very messy and upside down splattered all over the box and missing Ice creams.

most of the food missing from the order Do NOT ORDER AS DRIVER PHONED FROM THERE PHONE TO FIND HOUSE THEN SWITCHED THERE PHONE OFF AND HALF THE FOOD WAS MISSING FROM THE BAG

The food is too sickly and service wasn’t very fast. Sad to say it’s not really my thing. I like a savoury than a sweet. It was ok not really what I like. The sauce on the waffles is a bit sickly. I couldn’t finish it.

over hour late no update on time thought not coming family left never got there food as to late and missing drink

The deserts were great, decent size tubs of ice cream and well packaged, delivery driver was polite too.

The order was freezing cold and tiny portions, asked for a refund and to speak with the manager as didn’t like the way the worker was treating me, manager was too busy and was told to call just eat to help me, they blamed the delivery driver for the desserts being cold when the ice cream was not melted either and the app updates when the driver has the order and it was delivered within 10 mins of him getting the order from the shop, will not be ordering again

Not the best, very overpriced. Very confusing when you arrive. You are seated by the waiter and left with no instructions. We waited at our table on the pretence of being seated by the waiter they would come back and take our order. They never did. We ended up ordering from counter, this would of been fine if we had of known in the first place.

Complete mess the food spilled all over

It may of taken 57 minutes to come as I was in felling but when it arrived the ice cream was still cold and it was still warm and gooey which is what I wanted. Very happy

Loved the waffle and the peanut butter cake, good coffee not strong enough tho. The customer service is great. I arrived and 5 min later all my orders are at the table so definitely I would recommend it.

First order which was 1h 40 mins late. Kaspas blamed Just eat drivers for the delay and said other people had also complained about this. Just eat should be transparent about this on the app if they are aware of delays in getting food to customers. Won’t order again from here, from placing the order to getting the food was 2 hours 40 for a waffle!

Out of date ice cream, and delivery man comes on a pedal bike so took ages.

Food was just about average and paying £6.45 for a small slice of cake with a tiny tub of custard was way overpriced! Definitely not worth the money so I won’t be ever ordering again. Stick to sweet dreams, the seem to give generous portions for less the price!

1st time ordering, AAA Service

No desserts delivered only shakes. Rang up and told me it wasn't there problem reslly not happy about this !

Food didn’t even show up want my money back theifs absolute joke the driver blocked my number and everything ridiculous never again

Food was great. Person who delivered it was very nice and deserves credit for working in the rain.

First time at Kaspa’s and we tried the bueno waffles and triple fudge cake, it was divine and lip smacking. It satisfied my sweet tooth craving without a doubt. And I will definitely be coming back very soon.

Expensive, but still enjoyed it. The floor was very slippery, made worse by the weather.

I was given a drink with half of the smoothie gone and my waffles were completely wrong

They had nice sweets and the staffs was patient with us it should be the king of all desserts

Very cold food isn’t organised properly like last time

Caramel frappe was absolutely lovely! Good sized portions and great quality.

A good old fashioned mate’s date with Kaspa’s coming up as a recommendation and a sneaky suggestion to sweeten me up! Was greeted on entry to Kaspa’s by a nice chap who put us on table 10 and giving us a couple of menus, I must admit, I was a bit overwhelmed by all the choice of sweet things on offer! With there being so much choice I eventually opted for both a giant Speculoos waffle and the hot Banoffee cookie dough, my date had a triple scoop of mint choc chip ice-cream, this was absolutely huge. Loved the hot chocolates, they were incredibly sweet though! I liked Kaspa’s interior with it’s displays of ice-creams and cakes, it’s all quite impressive inside. Ok, so it all set me back just over £30 but it was worth it, we had a lovely afternoon, if you have a sweet tooth then Kaspa’s is for you.

Late order was at 8 took 10 get here no resons was giving

Quickly delivered and I'm sipping it now delicious and lovely treat while working from home However driver knocked once I heard and answered and bag was on step , goodjob I came straight to door ? Lol

Good selection but bathroom closed 10 minutes before closing :(

Very good. I had an After 8 mint Sundae, which was delicious.🍨🍧🍦 Why always have the main course 1st? Stuff that boring.

My food has not arrived it is saying delivered but it has not come

Had a very tasty crunchie milkshake here. Staff all friendly and helpful.

Visited last night at 11:15, were seated and told to order at the till…. Received our desserts in takeaway boxes & plastic cutlery and when I asked why I wasn’t given a plate I was told “ well the kitchen closes soon” baring in mind it didn’t close until midnight! I said why wasn’t this mentioned when you take me be seated at a table and order for eat in…. Also asked for normal cutlery got told I can eat with a spoon! The cake and COLD custard also served in a takeaway box with the smallest pot of custard known to man! Disgusted at the service tbh & wont be retuning

Delicious desserts, waffles, crepes, smoothies and much more!

I'd never been to a Kaspa's before. It was a hot day, a stressful day, and I was hit with the fact that all I needed in that moment was a milkshake. Stepped off the bus and lo! There it was. I had no idea what the menu was other than desserts so I wandered in looking lost. A lovely member of staff helped me find the milkshake menu and then made one for me. It was delicious. Day saved.

Did not receive order yet but app shows delivered

One of the best designed dessert menus I've seen. Very tasty waffles. If you love cappuccino you'll love it even more here. Polite and very caring staff, who try their best to make your experience worthwhile.

Always love it here and they're on Snapsaver!

Always order my favourite! It is the best pudding ever !

The portions of the waffle were small than in the shops

They have great flavours like kinder bueno

I would not recommend this place as a family venue.

Food was great but songs kept saying the f word

Some amazing desserts from here really enjoyed it

Food was good , did have a bit of a wait but traffic can’t be helped.

very central location; quite a big choice of ice cream & sweet treats to choose 😋

By far the best chocolate bar milkshakes in the northeast. Brownies are delicious. Can’t go wrong with them

Best place to release stress...

Waffle was soggy cause it took 2 hours to be delivered

Just had a up of tea but good quality tea, nice service.

Waste of time going in. Staff too busy talking and getting ready for the end of shift to take a customer order and payment.

No Fanta cookie dough is absolutely tiny never again

Excellent ice-cream and the staff are really attentive and have a very nice manner about them. I would highly recommend.

Ordered my food at 19:35, it only arrived at 21:10. Half melted driver was sat in town for an hour saying he didnt know ehere he was going. Very dissapointed

So my little boy has wanted to visit for a long time now. We went at 11.45 Am on Friday to find only one other family in the entire place. Female staff member approached us and said they were two busy l, we started to laugh as we thought it was a joke. She then walked away and make staff member come back and seated us, only then to tell us we would have to sit in the empty cafe for 15 mins before we were allowed to order all very weird, rude staff and a very disappointed little boy. Probably a lucky escape as the place looked dirty anyway.

Over an hour late tried to cancel as too late to eat however it said driver assigned for over 30 mins . Ice cream was melted by time it arrived

Choclate hazelnut deluxe was heaven