Five Guys in Newcastle upon Tyne

Always had a decent experience, but recently a pretty poor one. Bacon cheesburger arrived with no bacon or the ordered jalapeños. Spoke with staff who gave me another burger with 2 jalapeños and 3 very small pieces of bacon. This is a £10 burger, not a £1.99 mcdonalds burger. By the time i came to eat it my fries were cold. Got to the point of just leaving most of it. Found a better place that will stick to now.

Burgers and shakes what more can you ask for...have it your way every time

i had a delivery.... got 40% off from UBER so tried this place for the first time in years... i have to say the quality is still awesome and the burgers seem bigger? great fries (plenty) i tend not to give chain stores a high rating but i cant fault what i just got ;~)

I had a great burger. Really surprised how good.

Fast service and staff are always polite. The food is pretty good too.

I went to five guys to wait inside as the weather was cold. Rahul (The worker) offered me to make myself at home and to relax. After a very hectic evening he has absolutely made my evening even better. With people like him the world is 110% a better place. That man deserves a pay rise. I couldn’t thank him enough!

The food was amazing , burger was so juicy and we had sooo many fries. The restaurant is spacious and looks cool, it's clean and staff are friendly. We loved that there is a sign sayin where the potatoes are from haha. My only gripe is the toilets are upstairs, you need the code of your receipt to access the toilets, we didn't know this , I have a bad back and it took me ages to get up to the toilets only to not beable to use them, there needs to be clear signs that thw toilets are not ground level or accessible of in a wheelchair and that you need the code to access them . I didn't have the energy to go bavk down the stairs to go back up as it causes too much pain. Other than needing a wee and not being able to go we had a good experience.

Food was cold burger ended up soggy due to length of time it took to deliver and the chips were not even cooked properly, very disappointing as we go there in person all the time

It's been over 2 hours and my order has not been delivered. Rang 5 Guys and they were really unhelpful and said it's really common for Just Eat couriers to mark order as collected then just keep it for themselves. AVOID ORDERING FROM THIS PLACE!!!!

Food was cold :( and took over an hour for delivery from food being placed to being delivered :(

What you'd expect from a 5 guys, the food was good, the service quick enough and the staff super nice. Haven't had a bad experience at a 5 guys anywhere in the world so far and this wasn't an exception. As for the quality, Madrid is still the best in my opinion but Newcastle was definitely a very close second!

food never arrived after two lot of times changed.store passed the buck left and right.never again!

Delivery guy was spot on thank you so much

Little Cheese Burger £7.95 Regular Fries £5.45 Shakes £5.75 I love the burger and fries so much! The Oreo shake is just as sweet as I thought, haha. Exactly what I wanted!

Food was a mix. Burger was great and still hot, chips were cold. Not a bit warm

You didn't give me the food i ordered, I'm so annoyed!!!!

Our drinks were missing- a shake a diet coke and a coke zero. I could only put in a complaint about the shake, the other drinks were not listed so I could not get them refunded.

I have not received any order and it says delivered here… I have seen the driver go past my house a couple of times now but I see him talking on his phone so I can’t even get his attention by waving.. this is so ridiculous + he has the audacity to click that it has been delivered 🤦🏽‍♀️

I haven't been to a 5 Guys in a while, the last time I had probably had a couple of drinks so my memory of it was good. So a lunchtime trip for a burger saw me head here. I mean, there's nothing much wrong with it. But the burgers are worse than I remember and I've sampled many tastier ones since I was here last. The only flavour of the burger I could taste was the mayonnaise, on the lettuce I didn't ask for. i.e. the meat was flavourless. Service was fine. Restaurant was clean. Will be a while before I go back though.

Was full of mushrooms, luckily I am not allergic

Bang on time and still very warm, I live three miles from the restaurant too. Everything delicious, peanut butter milkshake is amazing, burgers, I don't normally like skin on fries but these work, perfectly salted best fries I've had. Worth the price

This is the biggest 5 Guys I have ever seen! Now our Canadian ones seen small. From the outside it looks spotless and well managed.

Would of been nice to recieve my order!!

food took two hours to turn up and arrived cold.

Warm/hot on delivery, food delicious as always!

Tried five guys for the first time picking it over burger king and macies. I thought it was good value, the chip's really surprised me crisp and hot, now on to the burger, I enjoyed the fact you could chose the extras for the filling, so if wanted bacon it's easy to select and the same with many other fillings. The fizzy pop machine was one you could go back and refill. The big question would I go back? Yes I would.

Very warm welcome, the waiter speaks excellent French! Delicious burgers and fries!

Expensive for what it is , the big chips would feed 4 people easily

Food was fine but did not deliver the pop that is ment to be with the meal

Waited over an hour and a half for my food to arrive. Tried calling multiple times but no answer. Not even an apology for the lateness.

Lovely meal options. I especially like their burger, fries were too salty when I tried it. Lovely ambience but the wait time may be long depending on customers on ground. It gives a good view of the city centre especially from their upper floor. Had a lovely time in all 🤩

Delivery driver went in opposite direction to another address in a different area before coming to mine. Used excuse of 'bad traffic' but the route was unbelievable. Seemed to be delivering another order

Amazing burgers and great view of the high steeet

Food was ok at best but wow what a price tag 3 burgers and chips and 2 drinks 50 pound I have no idea how this place can survive against places like Macdonald's and burger king I honestly won't be using this chain again

Had to collect it from the carpark up the street

There were no sauces included in my order even though I requested them

Overpriced and will never use them again. 2 bacon cheese burgers and 2 small chips almost £30

didn't deliver the condiments ordered

Lovely bacon double cheese burger, nice and warm when it came. Never had Five Guys before but I can say this was the best burger I've ever had!

Food is cheap are locked because they think they are posh, but yet, you piss on the floor and they use this as source prove me wrong!

Excellent food as always. A bit too pricey. Less visits nowadays.

Love it here Amazing food, clean, very warm service ect 👏👏 Well done

very five guys very good found boykisser would go again

They’ve forgotten burgers !!! What a waste of time

THEYVE MISSED BURGERS FRIM MY ORDER 3 TIMES!!!!!!!!!!!!

Burgers missing! Paid delivery twice. Waste of time and money. It has happened a few times now. Not ordering again

Came to just try the fries! Which were excellent - portion size is huge, one large fries was enough for almost all three of us. Staff very helpful - prices are somewhat extortionate compared to most fast food places so be aware beforehand. View of the city from the upstairs seating was great too.

Quite possibly the best fast-food fries ever, but you know by how much it hurts your wallet. We had a plain burger, a bacon cheese burger, large fries and a milkshake, which came to £33. The burgers were good and the fries amazing. Place was half empty and I'm pretty sure it was because of the prices. Definitely somewhere for special occasions only I'd say.

1st time in this restaurant, and I must say , what a fantastic meal, the staff were very very helpful, I wish I got his name on front of house , explaining how it worked & helping us save money etc . An absolute credit to you !

Will never order again! 6 quid for large fries that are normally overflowing in the bag! Hardly any & the delivery time was an absolute joke! Requested a full refund as everything was stone cold also!

Food is cold fries went everywhere in the bag burger is burnt and the chips are way to salty

Must have some idiots working today as got things wrong twice

Awful. Ordered on the app at 4:50pm, money was taken out the bank. Got to around 6pm and the app still hadn’t changed so I rang the restaurant just to double check my order. Got told by a women that the order had just left the kitchen so it shouldn’t be too long after giving her my order number and her double checking with other staff. Rang again at half 6 as the app had not changed still and no order had turned up. The manager answered the phone, telling me my order hadn’t even gone through in the first place. Why I hadn’t been told that the first time I rang I’m not sure! It’s absolutely ridiculous. It may have been just eats fault but for the women to have lied to me, I could’ve re ordered or ordered somewhere else at that point but got made to wait as I was expecting my food. The manager then was being rude down the phone stating it’s nobody’s fault here and didn’t offer to have my order put through just put the phone down on me. Awful experience, not even sure the lad that answered was the manager but oh well.

My partner and I ordered food using JustEat. The app told us that we had been accepted. An hour later and the time for delivery had been pushed back for the 2nd to 3rd time, the app hadn’t changed to say if it was still being made or out for delivery so my partner called in. A lady answered, asked for our delivery number then went to ask the kitchen. She returned to tell us it was out for delivery. We waited. Half an hour later, nothing. No food, no app change and no contact from Five Guys. So my partner calls in again. A man answers this time, we ask if they can contact the driver. This is when he reveals there is no driver and they didn’t receive the order. He knew our order number so she and him had clearly discussed what had happened. Even though we had just called so he was now aware of our contact number, and he was aware of what we had been told.He had made no contact to let us know, he offered no apology for his colleague lying to us even though he claims to be the manager. And when we tried to give feedback on the fact that we were lied to, he just didn’t care. Very rude man and poor customer service. Likely won’t order from here again.

Friendly staff, usual great food, lots of seating places

Wrong order sent and food cold.

Food is absolutely ridiculous for the price that you have paid well overcooked

Waited ages for delivery driver as he couldn’t find my house even tho the pin was set to the correct spot. Food ended up being cold as a result.

stone cold and driver arrived with open bag

This 5 Guys was OK. Busy, but yet fries were cold and burger was lukewarm. Milkshake was good. £18 for this though so expectations should be high. Reasonably clean restaurant although toilets were gross, despite the access coded needed to use them. Overall - I think this branch is a little worse than other Five Guys, but mostly the usual experience.

Good burger & nicest fries I've had in a while

Fantastic food. Good size portions on the chips. Polite delivery driver. Would definitely recommend

really good service and lovely food and still hot

The staff are so friendly and helpful here. The food was amazing.

Food is well cooked and tasty. When compared to other restaurants, five guys are the best ... Reason behind it - from the bill counter to the food supply you can find people with a smiling face.. When you are having difficulty in ordering they pleasantly help you to order even if there is a queue behind you. They are customer friendly and not money oriented.

I love the burger and shake so much

Only a little late but food was still warm as very tasty

Shocking to be honest. Food standards are awful, hygiene is below awful. And for the price wow like! Minimum effort to make food and serve for extreme price. Not good five guys not good. Will not be returning

Very tasty fries...want to eat more .... One of the best place for fries lovers 💖

awesome burger and fries, really enjoyed it

I went there last night and they made a mistake on the burger as we asked with lettuce ,when we went to tell them they brought us a container with lettuce on the side???? the girls working were extremely rude ,giving us weird looks, the indian girl at the front didn’t even apologise and she was the one who brought us that container. Bad service and not a single apology even tho it’s our right to receive our burger the way we order it.

The view is amazing if you go upstairs. Definitely, I'll come back to try another burger.

Big up Jack for letting me use the toilet before we ordered, I would’ve pished myself otherwise x

Had a great time today with lovely service from Raj or Feraj (sorry) very friendly and welcoming even after we had finished.

Absolute disgrace this place is.. dont take any notice of there website photos because there not right.. pure rip off.. better off going to maccy d's..

Lovely burger! Can’t complain! Wish you could get more sachets of sauce or an option to purchase more. Lovely delivery driver, thank you

Best burger I’ve ever eaten, The delivery driver was very polite and friendly too.

It was my first time visiting. For the price, the taste and quality don't go along. I was expecting something a lot better than a fast food joint but it was close to the same. Not over overwhelmed at all with the food. 👎

I don't even want to say but it was the worst 5 guys I've been to everything was wrong and bad, when you compare it to the Manchester Piccadilly one which is brilliant

Bad rating due to not having any monkey nuts

A lovely place definitely fills u up

missing the burger, i had 2 large fries and that was it

fries were a bit on the cold side but the burger being as outstanding as usual made up for it.

Worst foot burnt chips and missing burgers . What a waste of 42 pounds 10 pound worth of food arrived but no refund. Avoid at all costs to anyone

Wye aye marra! Was see hungry went tuh 5 lads, fud wes mint, they serve Jar an' aaal, so tasty, so quick, so clean, so friendly, if yee see spuggy tell hor tuh git heor blurk

I get the hype now. The fries are easily the best fries I have ever had and the extra fries in the bag are a lot of value. The burger was a bit greasy but overall really good and customisable as well

I ordered a burger and chips and a milkshake but I only got chips no burger or milkshake

Took my daughter for her fist time and she was like Mac who these are better .

Bacon cheeseburger was beautiful. All that needs said.

I asked for two different milkshake flavours and received two milkshakes with the same flavour

Delivered very well, milkshake still cold and food still warm! Food good as it always is in Five Guys

My milkshake was forgotten. I would like to request a refund.

Nice helpful staff. Decent burger as well.

Bun was cold not wholly defrosted. It made the burger patty tasteless. I spoke to the manager. Did not enjoy at all. Disappointing

The nice man that was doing the cleaning and tidying upstairs was excellent 👌 good burgers excellent view of Newcastle

Best 5 guys burger and fries I've ever had, I've had a few. Thank you

Everything about five guys Newcastle was 😍. The 🥓🧀🍔 was excellent even just plain and the fries are excellent and the chips were good. Unlimit refills were nice

Good food and friendly service, got a good vibe

Always good burgers at this chain, and even though it was weekday lunchtime just before Xmas, the wait for our order was short. The burgers were (as should always be the case here) very fresh and cooked beautifully - as were the fries too. Lots of tables (upstairs too) where you can look down on the busy streets below, and being cleaned regularly. They're not cheap burgers but worth it for a bit of a treat.

Burger was nice but fries too salty