Five Guys in Newcastle upon Tyne

Order never arrived. Very unhappy.

Great taste but small portions

This might be the worst burger I've ever had. If you like burnt beef, This might be for you. It's very much not for me.

Item was never delivered after 2 hours waiting… this is insane, please send my money back!

Good burger. Service a bit slow.

Great place for a quick bite, and their Cajun fries will always be legendary. Never disappoints!

Mistakenly sent to a different address and the delivery driver told me he would bring it the 10 min journey to the right address but he never showed and took the code. Extremely disappointed and extremely rude of him

I visit them regularly, because I like their food, but it can be often a hit or miss experience, depending on the staff behind the counter. Unfortunately, it appears that they do not train their staff properly. Tonight (Monday night and rather quiet), I had to wait for 15 minutes for a burger and some fries. The burger arrived cold and soggy with big pieces of fresh onion in there. The mayonnaise dispensers empty both upstairs and downstairs. The toilets still not fixed upstairs. Pity!

My order arrived with lettuce only

waited almost 2 hours for 3 items

I have never received my order

Over 2.5 hours late, terrible customer service

Overrated in my opinion. We got Cheeseburger fries and refillable two of each and was about £40 The burger bun is really good the burger patty doesn’t taste different to McDonalds. The fries are really nice a little over-salted. Would I recommend no I would just go to McDonalds.

As always, they were great and actually delivered to me while I was in the rvi after different

Food arrived with the bag not properly sealed. The food was cold, especially the chips, which my daughter found inedible. All in all very disappointing, especially as we love Five Guys when eating in the restaurant.

Great burger, fries and milk shakes as always from Five guys but the fries were too small this time, usually they are a good size but not anymore this time.

inside of my burger was cold and it was flat. my fries were scattered everywhere in the box. i dont think thatsthe state of how it should have arrived.

Long waits for orders, but good quality food and friendly staff.

Honestly don't know how anyone eats this, first time trying 5 guys and I feel like I've had my salt quota for the rest of my life ten fold. Crappy, dry, flavourless, unbelievably overpriced. It's a no from me. Buy 5 Macdonalds for the same price, you'll enjoy it more and can give 5 to the homeless.

Food was lovely, little pricey for burger and chips but they tastes amazing. The restaurant was clean and tidy. The staff were polite and helpful and very hard working. I will definitely be back

awful took an hour and a half when originally supposed to take 25 mins. food completely cold and soggy

late, cold and missing both milkshakes

Like it ,, " Same high Quality Always "

Burgers we're the best I've tasted and the milkshake was amazing too .the.only downfall the fries arrived cold and some not cooked properly

Cajun chips not in a tub and THROWN in the bag, we could not separate Cajun chips from normal therefore my children were unable to eat their chips. Burgers completely wrong with bacon jalapeños and mustard on my partners who burger who ordered a plain cheese burger, my burger was missing items! Awful service

Order never arrived… nobody to call to report this too. Terrible service 👎

Possibly the best chips I’ve ever had, chips with the skin on it is definitely the best trust me.

My order never arrived, but i am sure the person who has it will love it. It cost over £50.

Missing half order when paid £50 for it

First time trying out the fries at FIVE GUYS both salted and Cajun seasoned and wow what can I say ? 😋😋😋👌👌👌

You can honestly never go wrong with five guys. It’s Americana to the T. The burgers are amazing and Oreo milkshakes are a dream

Food was stone cold and tasteless - very high price for something so mediocre

Visitamos el primer domingo del mes para el brunch y el personal era arrogante y mal servicio al cliente. La calidad de la comida era mala y encontramos un pelo negro en la comida. No volverá.

Order was incorrect - drinks that arrived were not the drinks ordered and the condiments were missing from the burgers. Won't be ordering again!

Excellent food. Very fresh and tastes proper unlike a lot of fast food places. The prices are quite dear but the food is delicious.

2 hours late, the app said it was getting prepared for 2 hours then all of a sudden it said delivered.... not sure how delivered as I've not accepted it..... where's my food??

I haven't been to a 5 Guys in a while, the last time I had probably had a couple of drinks so my memory of it was good. So a lunchtime trip for a burger saw me head here. I mean, there's nothing much wrong with it. But the burgers are worse than I remember and I've sampled many tastier ones since I was here last. The only flavour of the burger I could taste was the mayonnaise, on the lettuce I didn't ask for. i.e. the meat was flavourless. Service was fine. Restaurant was clean. Will be a while before I go back though. Update: So I tried again. Pretty much the same. And why is the floor so greasy and slippery in the food waiting area??

Paid a lot of money for a burger, waited for ages, terrible chips, and cold meal, first and last for 5 guys

Fast and friendly, Very good, fresh food.

Unreal never tried before bit expensive compared to others but I think it’s because the food is unreal and fresh. I will be back

Three hours and counting, no delivery or communication, cannot cancel and order marked as delivered an hour from now. Very poor.

Service was good the burger should have been better based on the price its a little expensive so I would expect it to be really flavour some the burger needs a little more fat the size was big you can probably make the patras a little smaller if you specialise on thing then you should no the right promotions to burger bun and should no if its little chard it adds flavour

I had to get a second mortgage on my house to afford the prices, but totally worth it. This soon-to-be hobo is enjoying a nice meal! Great milkshakes and the fries are totally yummerz.

My order was about 3hours late - the buns came in soggy and the chips cold - not edible at all - I cancelled this order

Edit: re-visited 14/12/2024 Burger was fine, fries were floppy and lukewarm (either they've been sitting a while or cooked at too low a temp), fries are much less generous than they once were as well where you would get 2 cups worth of the fries in the bag you now receive about 1 cup and a third probably. Was same at another local branch so this is likely across all branches not just this one! Refillable drink makes the drink less value being almost £5 you need at least 3 refills to make it comparable to other food places prices. Once was decently priced for what you get is costing marginally less than an sit down restaurant (non fast food) so not sure is as good for value as used to be now. Cost £17 for little cheeseburger, small fries and refillable drink so okay for a treat but is pushing on the more pricey side for fast food. Old review from 2017 for comparison: A nice place that reminds me of what burger joints used to be like in the days before fast food was a thing. Wait times still way faster than a restaurant, so I'd still say it was fast - maybe 5-7 minutes or so which is reasonable for a raw patty to cook. Patty is thicker than BK and McDonalds, and place is like is high end version of both. Definitely worth a visit at least once. Burgers taste nice (but since everything else is fresh and authentic, I'm at a loss as to why processed cheese is still used instead of real cheese). It is pricier than McDs / BK but burgers and fries were nicer. Fries actually tastes like a proper chips and burger tastes pretty good. Drink is expensive but refillable so you can fill up as many times as you like. I had little cheeseburger (little= single patty), small fries (like a medium at McDs) and refillable soda drink for £10. Much cheaper than a sit in burger restaurant like Handmade Burger or Reds, which I average £16-20, so I think it's reasonable for what you get. Doesn't seem to have problems with getting seats in daytime, and staff keep eating area wiped and cleaned regularly.

Pity delivery driver had no manners!

Lovely hot. On time. Mind time kept changing but that happens. I will only order from Newcastle as the quality and efficiency is way better then silver link five guys

It wasn’t even delivered so this is just crazy. I have left an email and expect a full refund. The order was picked up at 5:30pm (I called the restaurant and they told me) even though the app said the restaurant was still preparing it. I didn’t get the food, I didn’t give anyone my code and IT DID NOT GET DELIVERED. I am expecting a full refund!

Decent burgers and fries. Service was fast. Place was clean. Staff were friendly.

It was that cold, The ice cubes were jealous

It was OK. Food was served hot and fresh . Did not get many fries, we got large which was more like s small.

Didn’t arrive still haven’t got money back in my account

Only thing I can say is you need the 4 digit code from your receipt to get in the toilet

Siempre tuve una experiencia decente, pero recientemente una bastante pobre. La hamburguesa de queso con tocino llegó sin tocino ni los jalapeños pedidos. Hablé con el personal que me dio otra hamburguesa con 2 jalapeños y 3 trozos muy pequeños de tocino. Esta es una hamburguesa de £ 10, no de £ 1. Hamburguesa 99 Mcdonalds. Cuando vine a comerlo mis papas estaban frías. Llegué al punto de dejar la mayor parte. Encontré un lugar mejor al que atenerme ahora.

Tasty food, good and fast costumer service at the till, Jack served us and was really friendly and kind.

3 chess burgers with fries and Pepsi around 45 GBP. Peanut butter milkshake is great

Burgers and shakes what more can you ask for...have it your way every time

i had a delivery.... got 40% off from UBER so tried this place for the first time in years... i have to say the quality is still awesome and the burgers seem bigger? great fries (plenty) i tend not to give chain stores a high rating but i cant fault what i just got ;~)

Rider was very efficient and polite 5 stars

The delivery time for the food was long. It took over an hour which meant food was cold

Nice burger,food was hot, delivered on time

I had a great burger. Really surprised how good.

Order was incorrect. Received a diet coke, rather than brooklyn beer. and the burger had peppers and bbq sauce, rather than pickles, ketchup and mustard ordered.

Fast service and staff are always polite. The food is pretty good too.

Fui con cinco chicos a esperar adentro ya que el clima era frío. Rahul (El trabajador) me ofreció sentirme como en casa y relajarme. Después de una velada muy agitada ha hecho absolutamente que mi velada sea aún mejor. Con personas como él el mundo es un 110% un lugar mejor. Ese hombre merece un aumento de sueldo. ¡No podía agradecerle lo suficiente!

The food was amazing , burger was so juicy and we had sooo many fries. The restaurant is spacious and looks cool, it's clean and staff are friendly. We loved that there is a sign sayin where the potatoes are from haha. My only gripe is the toilets are upstairs, you need the code of your receipt to access the toilets, we didn't know this , I have a bad back and it took me ages to get up to the toilets only to not beable to use them, there needs to be clear signs that thw toilets are not ground level or accessible of in a wheelchair and that you need the code to access them . I didn't have the energy to go bavk down the stairs to go back up as it causes too much pain. Other than needing a wee and not being able to go we had a good experience.

Food was cold burger ended up soggy due to length of time it took to deliver and the chips were not even cooked properly, very disappointing as we go there in person all the time

It's been over 2 hours and my order has not been delivered. Rang 5 Guys and they were really unhelpful and said it's really common for Just Eat couriers to mark order as collected then just keep it for themselves. AVOID ORDERING FROM THIS PLACE!!!!

food never arrived after two lot of times changed.store passed the buck left and right.never again!

What you'd expect from a 5 guys, the food was good, the service quick enough and the staff super nice. Haven't had a bad experience at a 5 guys anywhere in the world so far and this wasn't an exception. As for the quality, Madrid is still the best in my opinion but Newcastle was definitely a very close second!

Food was cold :( and took over an hour for delivery from food being placed to being delivered :(

Delivery guy was spot on thank you so much

Little Cheese Burger £7.95 Regular Fries £5.45 Shakes £5.75 I love the burger and fries so much! The Oreo shake is just as sweet as I thought, haha. Exactly what I wanted!

Food was a mix. Burger was great and still hot, chips were cold. Not a bit warm

You didn't give me the food i ordered, I'm so annoyed!!!!

Our drinks were missing- a shake a diet coke and a coke zero. I could only put in a complaint about the shake, the other drinks were not listed so I could not get them refunded.

I have not received any order and it says delivered here… I have seen the driver go past my house a couple of times now but I see him talking on his phone so I can’t even get his attention by waving.. this is so ridiculous + he has the audacity to click that it has been delivered 🤦🏽‍♀️

Was full of mushrooms, luckily I am not allergic

Bang on time and still very warm, I live three miles from the restaurant too. Everything delicious, peanut butter milkshake is amazing, burgers, I don't normally like skin on fries but these work, perfectly salted best fries I've had. Worth the price

This is the biggest 5 Guys I have ever seen! Now our Canadian ones seen small. From the outside it looks spotless and well managed.

Would of been nice to recieve my order!!

food took two hours to turn up and arrived cold.

Warm/hot on delivery, food delicious as always!

Tried five guys for the first time picking it over burger king and macies. I thought it was good value, the chip's really surprised me crisp and hot, now on to the burger, I enjoyed the fact you could chose the extras for the filling, so if wanted bacon it's easy to select and the same with many other fillings. The fizzy pop machine was one you could go back and refill. The big question would I go back? Yes I would.

Very warm welcome, the waiter speaks excellent French! Delicious burgers and fries!

Expensive for what it is , the big chips would feed 4 people easily

Food was fine but did not deliver the pop that is ment to be with the meal

Waited over an hour and a half for my food to arrive. Tried calling multiple times but no answer. Not even an apology for the lateness.

Lovely meal options. I especially like their burger, fries were too salty when I tried it. Lovely ambience but the wait time may be long depending on customers on ground. It gives a good view of the city centre especially from their upper floor. Had a lovely time in all 🤩

Delivery driver went in opposite direction to another address in a different area before coming to mine. Used excuse of 'bad traffic' but the route was unbelievable. Seemed to be delivering another order

Amazing burgers and great view of the high steeet

Food was ok at best but wow what a price tag 3 burgers and chips and 2 drinks 50 pound I have no idea how this place can survive against places like Macdonald's and burger king I honestly won't be using this chain again

Had to collect it from the carpark up the street

Overpriced and will never use them again. 2 bacon cheese burgers and 2 small chips almost £30

There were no sauces included in my order even though I requested them

didn't deliver the condiments ordered

Lovely bacon double cheese burger, nice and warm when it came. Never had Five Guys before but I can say this was the best burger I've ever had!

Food is cheap are locked because they think they are posh, but yet, you piss on the floor and they use this as source prove me wrong!

Love it here Amazing food, clean, very warm service ect 👏👏 Well done

Excellent food as always. A bit too pricey. Less visits nowadays.