Based on 1.539 opinions finded in 2 websites
Based on 1.539 opinions finded in 2 websites
Nº 1061 in 1604 in Newcastle upon Tyne
Nº 34 of 53 American in Newcastle upon Tyne
Opinions
Great place amazing food and great atmosfera. Love everything about raise venue .
Alin Muresanu . 2024-10-22
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Shenqua our host was really great! Her attention to detail is amazing. She literally went above and beyond for us. This is my second time here and the service hasn’t changed. She did exceed my expectations
Rukky Jowah . 2024-10-22
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The ambience is great. The hostess Shaniqua is amazing and has a warm personality . Food is great as well
maggi sofy . 2024-10-21
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Food amazing, meat cooked to perfection. Staff were very good
stacy armstrong . 2024-10-20
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Great food, lovely service. We love it here
Kevin Miller . 2024-10-20
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Perfect Sunday roast service was good from Harry and girl with red hair and tattoos 👍
Declan Reilly . 2024-10-20
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Lovely place,Good food,And excellent service
Tom Proudlock . 2024-10-15
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Been here a few times before on different days and they were busier. But today being Monday, we were the only customers there, so we got all the attention from the staff. Can’t fault the food at all, I had the pizza which was light, thin & crispy, wife had the Mussels with the spicy sauce and we had the Victors fries which were lovely, crispy and not oily. Our granddaughter enjoyed her set meal - 4 pieces of Sushi to start, Seafood Tampuri, fried to perfection and hot chocolate cookie with Ice Cream as desert. This month they are running a 20% discount promotion for weekdays which is well worth a visit. Highly recommended if you haven’t been before.
Alan Lam . 2024-10-15
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DO NOT RECOMMEND Me and my partner just ate at victors and have to complain about the quality of the food and the price! I ordered the £18 burger and it was not as described, and on the quality of McDonald’s. The burger was very small with microwaved fries. My partner ordered the salmon and also very underwhelming, not worth the price. It was one fillet of salmon, with some broccoli for £25, the price and quality of food are extremely disappointing. We also ordered calamari for starters and it arrived in less than 5 minutes, they were rubbery and microwaved for £11. We felt the service staff were lovely and didn’t want to cause a scene - but the for the price we paid it was extremely underwhelming and would like to hear back from you.
alex tonge . 2024-10-12
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Very poor quality food, especially for the price. Gets 2 stars for the service and decor. Terrible food though, just to be clear.
Mark Lloyd . 2024-10-12
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Great food, great drinks, will definitely be back! Decor and staff are also amazing. ❤️
Amy Cowell . 2024-10-12
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Excellent food and lovely service from Kasia, we will return 🩷
Sophie White . 2024-10-09
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my server was steph; she was so lovely and helpful with recommendations and gave amazing service we absolutely loved our night of celebrations at victors
Maddy whiteside-smith . 2024-10-09
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Amazing food and even better service! 10/10
Rosie Robe . 2024-10-08
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Amazing food and great service! Will definitely be back
Molly Walker . 2024-10-05
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Delicious meal in a beautiful venue 😍 Service from Kasia was exceptional…. And kids eat free!
Sarah Hemsley . 2024-10-02
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Lovely atmosphere and wonderful staff. Kasia in particular went to great lengths to make the kids at the table feel included and special! Will definitely be returning! ❤️
dominic Oliver . 2024-10-02
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The price is very high and the portions are next to nothing,and there were only 3 people for about 60 people and we had to wait very long until we get served.
Niina . 2024-10-02
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Great food and service, beautiful floral display on ceiling. Music is slightly too loud, makes conversation challenging.
Laurie Johnson . 2024-10-01
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Second visit with my boyfriend and we absolutely love last night and amazing service provided my your team . Can’t wait to get back.
Katie Green . 2024-09-28
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Wouldn't usually leave a bad review but this place is an exception. Was very sceptical about coming after hearing bad reviews from people I know, and also having a voucher from family to spend. The restaurant/bar itself is very nice, however, some of the food is an absolute embarrassment. We ordered 'lobster' rolls for £18, got 2 tiny stale brioche rolls with a cold sandwich filler with trace amounts of lobster in. The beef sliders we had were also cold and stale. Food was forgotten and delivered after the remainder of food was finished, including for the table next to us who'd ordered lobster and were served it after they'd finished their meal with no meat in it. To then be spoken to as if they were making it up to get the food taken off the bill, to then being bribed with a free voucher to not leave a bad review. Can imagine it to be a nice place to go for a few drinks but the food is shambolic.
Josh G . 2024-09-23
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What an afternoon! I can’t recommend Victors enough , food was amazing the drink’s fabulous. Atmosphere absolutely perfect. We celebrated a friends 50th everything from start to finish was fantastic. Staff can’t do enough. I will certainly be returning. Thank you guys x
Tracy Furness . 2024-09-22
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Margaritas. (And some delicious food)
Dan Brookman . 2024-09-22
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I don't normally leave bad reviews, I just normally don't go back to a place. But felt the need tonight. If I could rate 0 stars I would. Absolutely awful and will not be returning. Received a warm welcome, then ordered food. The bread we couldn't chew through and got jaw ache. The crab tacos were below average and massively massively over priced for what they were. Partner ordered a fillet steak medium to medium rare. It arrived costing 35 pounds with no accompaniments - happy to pay if it was nice...it was like the sole of a bottom of a shoe. Inedible. When we complained the lady serving us almost blamed us for ordering it medium and asked if we wanted to change to medium rare. As if it was a mistake in ordering and not the cooking. The tone of customer service changed. I had the sea bass. Covered In oil. A bill of 138.00 with £13 'discretionary' service so £151 in total (we didn't pay service charge)..we've had nicer food in a chain pub. So much potential as the decor stunning. Definitely not returning.
Katie Gibson . 2024-09-17
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What a lovely lunch, excellent service and amazing food
Cristina . 2024-09-16
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Burger definitely isn’t a ‘large plate’. They couldn’t stretch to adding a leaf of lettuce to it. Very expensive for what it was Got my order wrong then still added the service charge on. Won’t be returning.
R_L K . 2024-09-15
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top quality. this place is always my go to for bottomless brunch. it’s a lot more on the higher end for a bottomless brunch but so so worth it. you get the choice of 2 sides and a main, i went for the hummus and pitta, caesar salad, and sweet potato fries, and they were all above the standards of wow. the portions are incredible and they’re all bursting with flavour. we got in total around 12 cocktails each for our whole duration and you could taste the quality of alcohol. you do have to pay an extra (estimated) £7 for the cocktail option but it’s so worth as they’re high quality and probably the nicest i’ve had in newcastle. the staff do their upmost to make sure everything’s okay and you always have a drink and one on the way, they waste no time in making sure you’ve got a drink! we had a women named Scarlett serve us and she was absolutely fantastic, constantly making sure she went above to make sure we were okay and had what we needed :) all the staff are so friendly and serve service with a smile. the inside is absolutely gorg and they have a wisteria terrace which is their highly decorated conservatory area, which was perfect for our bottomless with the weather being so nice. deffo a place to go to for any occasion not just for their bottomless! :)
Charlotte Lee . 2024-09-13
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Lovely looking place with really nice food and great service
Conan Hughes . 2024-09-12
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The menu was very very misleading. As they don’t specify it properly. The waiter did not make clear on what we ordered from the menu, even after we asked what we wanted he did not make clear there will be additional item added for extra cost. Went for £50 meal and ended up getting billed £160. Was left disappointed and disheartened.
shakila Khatun . 2024-09-11
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Stunning decor, amazing cocktails and mocktails (which is super I haven't found many places that serve great mocktails in Newcastle) good food and friendly staff.
Rebecca . 2024-09-05
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A great place to celebrate with half price cocktails before 6 during the week.
Christopher Witty . 2024-09-04
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Had lunch at this restaurant today, first impression was the restaurant looks fabulous.Initial greeting and attention from hostess was wonderful however, this lady was not around for the duration of our visit. The service and food doesn’t meet the impressive surroundings. Food pretty average and expensive. Service extremely slow, had to get up from our table to ask someone to take our order of drinks and then again for desert, and then again for sugar for coffee, bearing in mind there were only 8 other people in the restaurant. Would not return.
marian poynter . 2024-09-03
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Lovely food and venue Jamel very helpful
Karen Beck . 2024-08-31
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Staff were lovely and friendly, very attentive! Wonderful atmosphere with a great variety on the menu!
Shannon Frazer . 2024-08-31
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Amazing food, staff and environment. Absolutely love coming here. Christina is so professional as are the staff. A credit to you all.
Joanne Evans . 2024-08-31
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Scarlett was the perfect host 🙌🏼
Susan Hindhaugh . 2024-08-31
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Beautiful place and food! Service was great, would definitely recommend!
Kimbo Gallacher . 2024-08-31
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Amazing food, drinks and service. Shared 2 starters and 2 large plates with a couple of sides and it was delicious. Would recommend 👌
Carolyn Yule . 2024-08-31
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It’s such a shame the food is extremely below average because interior is beautiful. I had the duck salad and it was so salty from the hoisin sauce, it was borderline inedible. Also Very sneaky that the waiter offered us water which we had to then pay £5 for.
Chloe Kent . 2024-08-30
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Visited Victor’s on Bank Holiday Monday for our daughter’s 18th Birthday - We called a week in advance to book the table and confirm it was her 18th. The service from the female waitress’s was absolutely terrible no consideration, no smile, no people skills, wouldn’t serve our daughter an alcoholic drink and wanted ID, very rushed service seemed as though they wanted us in and out. The manager then come over as she sensed there was something wrong, made promises to look after us etc and would give us a round of drinks on the house. Which when I received the bill they had the cheek to add on a £24 service charge and still changed us for the free round of drinks 🤣. Food was very average but the service was terrible! We travelled over an hour to visit to be left very disappointed! Would not return and certainly wouldn’t recommend - they have alot to learn in the hospitality industry.
Craig Trainor . 2024-08-28
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What a lovely and friendly place! Recommend salad with roast duck.
Bravo Twelve . 2024-08-27
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The place was ABSOLUTLEY scenic loved all of the surroundings, however karma, I guess they sacrifice your tastebuds in order for you to see the spectacle that is the food, it was actually mid tier, below average, subpar, I’d rather had eaten an air sammich tbh. Yinnow what’s even better the bad food, servers that ignore the hell out of you, they drop your food of at the table and then they forget about you, haha, don’t get the mini burgers🤣🤣, they’re the most disappointing thing on the menu haha, yahhh, yinnow what else sucks, Not being forgotten, or that the food sucking camel balls , but getting the wrong order, asked for bacon in the “sahara desert” of a thing they call their mini burger, she repeated the order, and somehow still managed to forget it😅😅, atmosphere is amazing, food, not so much, kinda like a TikTok song, everyone’s playing it then you actually listen to it and there’s only one good part, and the rest is just hot dumpster fire.
mad sus . 2024-08-26
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Food was really tasty and the service was really really good
N D . 2024-08-26
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Came because it’s pretty and I was dressed up but ended up having the best service and food. Everyone was lovely
Ash Dlamini . 2024-08-25
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Newcastle's finest, in my humble opinion.
Niko Carlos Reijomaa . 2024-08-25
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Victors is a great place to come if you want a fancy cocktail with your friends and a yummy meal to go with! Pricey but worth it if you love loud music and instagramable pics Marta was especially lovely and super helpful! helping us make our friends birthday extra special! Thank you :)
Sarah Middlemas . 2024-08-25
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Service was impeccable and the food was incredible. Thank you Marta for the brilliant service :)
Chelsea Mogwo . 2024-08-25
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Absolutely stunning interior. Steak was perfectly cooked to my liking. Sticky toffee pudding was a little dry and odd texture however the cookie dough was amazing. Would go again to try the sushi
jennifer duong . 2024-08-22
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Great service was at the bar for few drinks and food and I love everything defibrillator be back with my family . Keep doing amazing job guys
Bruno Maciel . 2024-08-22
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Exceptional setting, even having seen photos before entering. Large room that fills up well, even during the week. Great selection of drinks and food. The concept being that you are served everything at once so you can taste, share and enjoy at your own pace. Excellent desserts too. Great location on the quayside opposite the Museum of Modern Art and next to the Millennium Bridge, River God and Mermaid. Go for it !! (we are starting too far away, otherwise we would definitely have returned)
Alain F (Alf de DK) . 2024-08-17
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Lovely cocktails, great food and really good service. Cute outside terrace too for summer vibes!
Hannah M . 2024-08-17
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The poorest of the poor service wise.
Simone L . 2024-08-16
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Always a fabulous experience and the wild garlic mussels are amazing. Very friendly and professional staff, Christina is always very welcoming 5* Fraser’s margaritas were first class
Catherine Ferguson . 2024-08-13
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Nice restaurant and cool design, good place for dates and some small celebrations. Food was alright and I recommend the steak 🥩 and lobster 🦞 If you looking for somewhere to make u full after eating food definitely here is not best because dishes are not big enough🥰
Shoayb Hamdi . 2024-08-11
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We went for restaurant week and were really looking forward to it. We sre both truing to est healthily so checked the menu in advance and there were a couple of things we felt comfortable with ordering before we got to the restaurant. We were shown to our table which was not great as it was a table for 2 and was between 2 other tables both only about 18 inches away. We then tried to order but the starter we wanted was not available, we wanted humous, they offered some green peppers and a dip which we accepted but they were pretty poor. We both then wanted mussels but were told they had ran out. Everything else had fries or potatoes with it. I ordered a chicken burger and asked if I could get vegetables instead of fries but I was told no. What I got was basically a KFC style piece of chicken in a bun with a tub of French fries, it was so disappointing. Not the type of thing I would expect from a 'nice restaurant'. The service was fine but it was too crowded and the lack of choice or flexibility on the menu was really disappointing.
Anthony Timmiss . 2024-08-09
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Lovely evening during restaurant week. Cristina was very attentive and took good care of us
Mark McMahon . 2024-08-08
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It was very pretty and the food was exceptional the staff were very polite happy (Daisy, 9). Victors was FABULOUS mac n cheese is my favourite 🤩 and the staff were so friendly (Maximus, 7)
Rachel Paynton . 2024-08-06
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Our waitress was lovely food a little slow coming out but didn’t mind as atmosphere was amazing
Christiana Laboriel . 2024-08-05
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Lovely lady serving, great food as always. Good music!
Hannah Birkett . 2024-08-03
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A group of 6 of us visited Victors Newcastle on Thurs 1 Aug for the early bird menu. Excellent food, brilliant and cheerful service, convivial vibe. Will definitely be back.
Diane Creighton . 2024-08-02
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A real lack of professionalism & attention from staff. We ordered a £93 bottle of champagne and not one member of the team came and topped our glasses up. Then they proceeded to add a £13 service charge on to bill. They took our order and plates away that it. I think a reality check is needed here. Aesthetics alone can’t make a business sustainable. Think about produce, good food and service!
Lauren M . 2024-08-02
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We have visited here every time we come up from Manchester and never had a bad meal, but this instance, our food was below par, unfortunately. one main very disappointing ( Ribe eye steak full of fatty gristle), and both our were deserts over ( over microwaved and rubbery) lucky you have two excellent members of staff who came to the rescue and salvaged our night out. I would like to thank Micheal, our server, and Cristina, who are a credit to your organisation they stepped in and saved our night. Thank you. Will probably give this site a miss for a while, but I will probably still visit Hale.
Darren Clarkson . 2024-08-02
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Staff were super friendly and food was delicious! Will definitely be returning
JxstAbbie _xx1 . 2024-08-02
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Absolutely beautiful restaurant, however, what came with it was to be unexpected. The waitress that served us was extremely rude, we were taking some photos(to be expected in a place like this) and she made us feel incredibly uncomfortable through weird looks and staring towards us. At one point our group was feeling quite nervous as we saw two waitresses constantly staring over at us and talking, seemingly about us. Her attitude was unacceptable and made the beautiful dining experience into a terrible one. Finally, our food was burnt to a crisp - wouldn’t advise the hot honey chicken burger unless you like burnt chicken. The value for money is terrible, we payed £11 for mushroom croquettes expecting to share as it was labelled a ‘plate’ rather than a ‘side’ and only 3 small balls came. Really wouldn’t recommend as high prices, terrible service and dead food.
Zainab Mahmood . 2024-08-02
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Excellent service from Christina who surprised us when she told us she had only been there a week. She was very professional, but hard worker & friendly after what had been a very busy afternoon! Have been before & had spotted the Sunday dinner so we tried it & It was lovely. Best i have had for a very long time. Would definitely recommend.
LORRAINE B . 2024-08-01
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Excellent Experience at Victors Newcastle! Everyone from the hosting team, to the service team and the managers are amazing! The food was absolutely tremendous and would recommend to anyone. I had never tried scallops before but one of the management team Kasia recommended them and they were unbelievable! I will be definitely back to have them again! Jess was serving us during the rest of the time and she was polite, knowledgeable and attentive to our every need. We have a few more occasions coming up so Victors will certainly be our first choice!
Laurie Wells . 2024-07-31
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Firstly they advertise free car parking at the multi-storey car park behind the restaurant, this was closed so we had to park else where. Nice and colourful looking restaurant, greeted upon arrival and lovely staff (Chuck was excellent) Menu limited and very expensive. None of the dishes impressed, steak was ok pepper corn sauce runny, chicken dish came with a tasteless salad of rocket and raw carrot. Most disappointing thing was the 2 desserts, sticky toffee sponge was dry and tasteless and the key lime pie inedible yet still remained on the bill. Wine £10 a glass lager £7 a pint. £263 for a mediocre meal for 4 people, included a 10% service charge, would we return ? Absolutely not, save your money there are much better restaurants in the area
joethurley1 . 2024-07-31
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Just visited victors for Sunday lunch It was myself and my wife's anniversary. So we decided to splash out and go for the 1kg tomahawk as we've never had one before. We were warned that it may take a while due to the size of the steak which seamed fair enough. We watched as other people's meals came and went then our meal arrived to say we were underwhelmed was an understatement. A 1kg tomahawk can serve up to 8 people According to the Internet I'm not a big fella but I have a decent appetite and I could have eaten it by myself after you cut all the fat off which there was an abundance of. Then there was the vegetables bear in mind this is an 85 pound lunch shared between 2 once again I could have eaten it all by myself. 4 pieces of tenderstem 2 carrots 7 roasties a splodge of mash and a dash of cabbage. I had to remind them about the Yorkshire puddings which were a decent size and had to ask for more gravy and when it came it was in a tiny little jug. Overall the meal was 119 pound for a main a glass of champagne and a bottle of morreti including a 11 pound tip which they include in the bill. I expected to leave stuffed but instead left hungry. After they money I'd just spent I shouldn't be eyeing up food vans on the quayside market. Was really looking for to going to victors as we'd heard good things but left disappointed and certainly wouldn't be recommending it.
Michael Ellison . 2024-07-29
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Great food, lovely staff, beautiful atmosphere.
Jack Ward . 2024-07-27
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Restaurant itself is very pretty, was asked when getting seated if we wanted bread and olives for table. Got a shock when bill came and we were charged £12ish for it. Never paid so much for bread in my life 🤣 thought it was a bit sneaky that set menu wasn't offered, had to ask 3 times to see it. Honey chicken burger was nice but key lime pie was to die for. Server was really pleasant and friendly believe she was called Christina. Was a nice experience but I won't be rushing back as I thought it was overpriced for what it was.
Rachael F . 2024-07-27
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All fur coat and no knickers! I understand why people of a certain age like this place as it looks good on photos and selfies. But the food is mediocre and massively overpriced. £29 for lobster Mac and cheese that was in a bowl the size of my fist. Virtually no lobster present. I raised this and said it looks like a small plate rather than main dish and the lady agreed with me. She said portion sizes are set by head office. Tbf she did knock money off the dish but it still wasn't with what we paid. Service also not good. Staff looked uninterested and we had to get up and ask to order drinks and food order. Wont be returning and wouldn't recommend
Chris . 2024-07-25
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My wife and I visited to celebrate my birthday. The food and cocktails were delicious, the team and service was excellent, special mention for Christina who looked after us, only her second day in the position and she really made our evening with her friendly professionalism and sense of humour. We love the ambience of Victors which only adds to the experience.
John Clark . 2024-07-25
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This company asks for your gender identity and sexual orientation in ther job application on indeed. This is highly discriminatory and frankly disgusting. We will be boycotting this establishment. Vile.
Bev . 2024-07-24
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Lovely place and lovely location staff hit and miss service likewise. If you have money to burn this is for you if not give it a miss the food is average at best and the prices are written like telephone numbers!! I’m no big eater but even I felt extremely short changed for both quantity and quality . Won’t be returning unless somebody gets a grip of the most important issue the FOOD👎
steve m . 2024-07-23
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We came to Victors for an afternoon tea to celebrate my Daughters 21st . It’s a lovely place and she said she would love to visit one day so i thought it was the perfect opportunity. The lady came to serve us and said with the after Tea there was unlimited Tea, Coffee, Hot chocolate, which was good. The food arrived with sparklers to celebrate and was presented nice . The bread for the sandwiches was a bit dry as if it had been stood for a while and we were only offered one drink and then no one came back to us again. We were disappointed given it was a special occasion and not good value for money .
Ian Phoenix . 2024-07-23
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First visit here. The girl on the door was friendly and got us some drinks while our table was ready. There was a long wait for drinks once we'd sat down and it was difficult to flag people down as they were passing. The starters were nice and the lobster mac n cheese was nice too. The low score is for the slow service and lack of lobster. Given this was a main meal and not a side, there were only a couple of small pieces of lobster and we felt it wasn't value for money for what was served.
Adam Taylor . 2024-07-20
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What a stunning restaurant, one of the most beautiful I’ve seen. We were in a group of 5 and everyone’s food was lovely, I had the lobster mac and cheese and it was delicious. It’s on the expensive side though.
Natalia Barbosa . 2024-07-18
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Sat in the conservatory with the dogs. Food is lovely.
Chloe Roberts . 2024-07-16
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Hi there. It's with a bit of disappointment that I write this review. I received a gift voucher for two as a birthday present from my daughter. I booked my afternoon tea and arrived Friday 12th July. The surroundings were beautiful and the staff very nice. However, when the afternoon tea arrived my sister and I were very disappointed. There were four small sandwiches and no other savoury items. Then there were three BITE sizedcake and one scone with cream and jam. If I had put all the items on my tea plate they would have fitted!. Ty he presentation was very nice but we felt that the actual afternoon tea needed looking at ,as, it was £32 per person. Tea or coffee was included. I won't be returning for this experience as to he menu had been changed but we were not informed of the changes. My daughter booked this and was lead to believe it included sushi and other items when she bought the voucher. .. very bad amount for the price paid. Really sorry folks.
Maxine Hitch . 2024-07-16
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What a terrible experience, we came here yesterday for a Sunday roast. Three of us had the beef, all of which was returned as it looked like the beef was going to start mooing to us, it was tasteless, I had to ask for roast potatoes as I didn't have any, I wanted pigs in blanket and was told they didn't have any. My son had the 3 meat roast but didn't have the pork belly on his. I could not eat the meal, it was just awful and cold we refused to pay for mine. The sticky toffee pudding was hard and cold, definitely done in the microwave it had to be for it to be so poor. £280 we spent in this place, and believe it or not should have been more. Do not waste your money
Helen Broadbent . 2024-07-15
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Amazing food and service. Big shout out to Coppelia and Jade
patrycja charlton . 2024-07-14
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Excellent service and food , walked in without a reservation and was attended to straight away. Staff are very attentive and helpful
Catherine Rees . 2024-07-13
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Great atmosphere. Great food. Great service
Daniel Bennett . 2024-07-12
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Beautiful restaurant, love the decor. The food was ok, we had afternoon tea. The bread wasn't completely fresh. Sandwiches slightly curled at the edges. We also had to ask for water for the table 4 times from 3 different members of staff before getting it.
Rachel B . 2024-07-09
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Booked bottomless brunch for Birthday celebration. Food average and overcook. Cocktails pre-mix. Floor manager very cold toward us. Birthday not brought to the table. And when complaint even more less interested.
Vanessa Hooker . 2024-07-04
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Very good attentive and friendly staff, however I found the food for the price disappointing and sadly average. I’m not sure I’d return.
Steven Gardner . 2024-07-02
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Shaniqa was amazing good service all around will highly recommend her customer service
Nadhima Jones . 2024-06-29
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Shanequa served us very well and was kind and friendly
Arianna . 2024-06-29
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Terrible Food, 2 burgers plain hard meat no tomato or salad on. Chicken burger burnt to a crisp. Cesar salad only lettuce and huge stale croutons, tiny bit parmesan, covered in too much dressing. Chips were ok. But at £18plus a main, absolutely terrible we left most of ours. Nice table outside but thats about it. We wont be back.
helen alderson russo . 2024-06-24
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Booked for a large group of people on a Saturday. Our table was on Wisteria Terrace which was beautiful on such a lovely sunny day. Staff were friendly and attentive for such a big party everyone was thoroughly satisfied with the service for bottomless brunch. Food was amazing 10/10. A great experience overall, would definitely return!
Katie Clark . 2024-06-24
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Complete mockery of afternoon tea … My daughter booked afternoon tea for my birthday and although she booked long in advance , the table was next to where they all passing and waiting staff were making noise because of the utensils and cleaning stations .We asked to be moved , before being served to the terrace only to hear that they were fully booked , although there were tables vacant . Staff were very unwelcoming , not to say indifferent , they asked more than 3 times for drinks that we would order anyway and interrupting us when we were trying to decide . Both scones were dry ,and one of them burned , hence they were both covered in icing sugar . The rest f the food was decent , but nothing special to cost over £32 per person . Plastic. Flowers all over the little sandwiches and ice water leaking on the table and to our feet. I spoke to one of the waitresses and I mentioned that all the ingredients were nothing special and perhaps to look at what others , such as Betty’s of Harrogate do for afternoon tea , in order to justify this price and she said : I will pass it on to the kitchen .. and she also mentioned that Betty’s specialise in afternoon tea , which evidently, proved that I was right for both the amount and the quality that needed to be present for this ‘impressive’ afternoon tea. In a nutshell , we ordered sparking water that came a bit late , considering it was a warm day and without a lid on the table . The big wine glasses were the only value for money - although on the expensive side for the quality - highlight of the night . It’s a shame in such a beautiful environment not to offer value for so much money spent . As for staff , they are only interested to ask you about any more drinks ..and clean the table quickly when we said no. Not coming back ….
Sandy Drossou . 2024-06-23
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Fantastic venue, stunning decor and atmosphere. Cocktails were great, and the food was delicious! Shoutout to Shenequa, Scarlet and Kasia for making my day very special!
Nicky Baron . 2024-06-23
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Starter very nice. Main course of burgers…. Not too good at all. No quality when served. No relish as described and burnt chicken burger and bun. Tiny portion of frozen chips for £18. Dessert sticky toffee pudding barely warm and tough. Appeared microwaved and certainly not made on the premises as advertised. Service was good and our concerns managed immediately and professionally. Bill amended to allow for concerns. However we’re nearly charged for an additional cocktail we didn’t have. Poor experience which saddened us.was advised burgers not their specialty?? Why on the menu then???
Wendy Scope . 2024-06-23
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Great menu although, like everywhere, a little expensive now. Great decor and service was good. Wine list needs a bit of work though.
Mel Wright . 2024-06-22
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We were really disappointed in the sushi options. Previously we would always get the full set - advertised as being enough for 4 people. When we enquired about what was included on the ‘new menu’ it seems it was a sushi roll of each and some crispy tuna. Maybe it was explained incorrectly. But there was nowhere near enough food for 2 people let alone 4. Live music was really great and our servers were attentive. Also great baby changing facilities.
Clare Maynard . 2024-06-20
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Made my birthday dinner special. 😘😊😃👌💗
Dona Belle . 2024-06-20
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Atmosphere and vibe of the restaurant really nice! Service was really good too they were all really attentive. Food was subpar, we had the classic afternoon tea. It was decorated really nice but the actual quality of the food was basic. Bagels were hard and scones were burnt however they did bring us out new ones. Served non alcoholic Prosecco which was very nice and the hot drinks were unlimited and were delicious. It’s great for the atmosphere and the insta pics but maybe not the best food for afternoon tea. Found it over priced but I think price was more for vibes than actual food.
Hafsa Raza . 2024-06-20
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Really good service and super friendly
Sophia Attah . 2024-06-17
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Amazing place to dine, fantastic service by Mahfuz
Rifat Parvez . 2024-06-17
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Go here if you want a special night out! Cool vibes, great food and big portions. Great night out. Gluten free options available
Hannah Webb . 2024-06-16
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Excellent customer service, Axi was very friendly and nothing was too much. She made some good recommendations. The burgers are good but the wings and fries really stole the show. The were perfectly crispy and flavoured.