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3.9

Based on 2.787 opinions finded in 1 websites

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Nº 4098 in 7028 in City of London, Westminster

Nº 150 of 297 American in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..mustpeanutscookedlettucepattyvanillabaconmeatcokepaysandwichpeanutoldpaninihamburgercheesebunspicy
Score

comment_iconOpinions

Ennesimo locale simile al McDonald ma con prodotti di scarsa qualità. Personale poco accogliente e igiene inesistente. Da evitare

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mcuomona . 2025-04-27

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Fue tan bueno que el gerente fue tan amable y nos cuidó todo el tiempo que estuve afuera. Te dieron mucho por el dinero y nos dio fichas extra.

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Olly G . 2025-04-07

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Muy ordinario. Y extremadamente caro. 4 patatas fritas de hamburguesas y agua AUD 146. 00 Nada especial. Mejor relación calidad-precio en un pub o ir a la ciudad china para unas albóndigas

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Bronny62 . 2025-03-28

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Buena hamburguesa pero muy caro para la comida rápida. Cuesta el doble que burger king y no más testimonial. La relación calidad-precio es pobre!

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Roy Y . 2025-03-23

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Beaucoup trop cher pour une qualité médiocre. Préférez les autres fast food. Je recommande pas. Pas de toilette. Aucun intérêt

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Compass43042110499 . 2025-02-27

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Great experience, good was quick & tasty, lovely service from Elvira at the till with a smile. Plenty of seating space as well

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Marine S . 2024-04-17

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Came here with my family and ordered one hot dog and 3 burgers, we got TWO hot dogs instead. The toppings in the burgers were all wrong! One of the burgers was cold and the bacon looked like two sad little frazzled bits of cardboard!...

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Crabodile . 2021-12-09

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First time visiting a Five Guys. Had been told had to try them as are fantastic but was totally disappointed. Went to the Covent Garden restaurant, perhaps not the best first experience as was a Saturday early evening and ram packed. Shows how popular it...

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sydneyjess73 . 2021-12-05

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I ordered online and collected from Covent Garden. Really friendly and great service - shout out to the gentleman (light beard) that served me. Burger was absolutely on point. The fries have a tad too much salt for my taste (I think this is house...

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hetzer123 . 2021-11-21

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Cheese beef burger is big and delicious, but the beef need more salt. I like that we can add 15 toppings. Cajun fries were nice. They have many nice flavors for Fanta. Prices from medium to high.

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arroma1990 . 2021-11-18

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Lovely burgers and quick for a lunch. It tastes very good and the service is quick and easy.alsp had a milkshake with tha of

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Steven Y . 2021-11-13

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First time trying out and probably will be the last. Super slow service and the price value is ridiculous…. Totally not worth it… only saving grace were the fries

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graceee78 . 2021-11-05

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Great food and fried chicken and burgers. Somewhere you can get food quickly, that tastes great and won't cost you an arm and a leg

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Kevin B . 2021-11-05

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Considering how busy- due to a football game was very pleased with how fast the food was ready. The food however was a disappointment . We had 2 portions of fries (£4.75 each?!?) a cheeseburger and a small cheeseburger for over £25 altogether ! Shockingly...

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SezSmith . 2021-10-26

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We didn’t have high expectations for this place as our last 5 Guys experience (in Florida) was mediocre. However, we were served by happy, friendly staff. The food was plentiful- we couldn’t finish our fries! The burgers were delicious! We left feeling happy and full....

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trolltrippers . 2021-10-26

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Abbiamo preso 4 cheeseburger bacon con patatine, hanno buttato tutto in un sacchetto e ci hanno lasciati al nostro destino....

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andrean663 . 2021-10-21

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Tonight I was served by a brown haired lady called ‘Stef’ who was extremely rude to us. She didn’t seem to have any time for us and had a terrible attitude. Very poor attitude and was simply rude to me and my friends tonight.

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jamessL9716ZU . 2021-10-15

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Greta flavour, decent size and lovely chips with Cajun spicy on it. The only negative aspect for me is the price. 2 cheeseburger, 1 milkshake and fried for £32 is expensive. This is fast food!

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Goodcricticexpert . 2021-10-14

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Un burger et des cacahuètes. C’est pas du mc do. C’est frais. C’est bon. C’est un burger. Frites maison. A...

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Dutriev . 2021-10-08

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Finally i got to go and see what Five Guys is all about and chose the first to open in London at Long Acre. Firstly we were greeted at the door by a very friendly lady which was nice then to order. well had to...

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PhileasPhil . 2021-09-29

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I love Five guys, as a vegetarian one of my favourite burgers but today at the kings Cross branch I ordered the usual cheese burger for my husband and veggie sandwich for me, also 1 beer. The guy serving me said who's the beer for...

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Sheila O . 2021-09-16

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Went to the Five Guys restaurant on Saturday 28th August. It was fairly busy and all I wanted was a milkshake. I ordered my milkshake with 6 additional flavours (you can add as many as you wish allegedly) and waited. And waited. And waited. 28...

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andy b . 2021-09-10

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Visited Five Guys in Chiswick with friends as we wanted something quick early one evening. The place was empty., but I’d heard Five Guys were the best burgers. There were three adults and two kids. We negotiated the confusing menu and I don’t eat burgers...

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Cotswolds_crew . 2021-09-10

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I've not had great experiences at Five Guys before, so wasn't very optimistic this time. My expectations were blown out of the water. The store was EXTREMELY clean and I witnessed cleaning happening multiple times during the hour and a half or so that I...

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Charlie M . 2021-09-03

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First time at Five Guys, staff are patient and friendly. Food was tasty, well prepared and exactly as ordered. Milkshakes were good, fries nicely cooked and hot. Would recommend and visit again. Food is more expensive than McDonalds but of superior quality.

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Abbielf89 . 2021-08-28

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Good burgers, good drinks and good chips the service was good there’s nothing not to like I loved it and we had a good time there.

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Zhenek R . 2021-08-22

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Disappointed with today’s visit. Bun was soggy. Beef was lovely and juicy. 4 burgers and 1 large chips. Wasn’t enough chips for 4 adults even though we were told there was. We felt like the drink dispenser was watered down. Maybe wrong. Bill £48 On...

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S8oS . 2021-08-20

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Best service ever, they staff were excellent and the quick with the service , I recommend you to go there , 5 starsssssssssss

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Ttairo . 2021-08-10

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Excellent burgers and great chips. Good range of additional fillings. Friendly staff, clean premises.

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327annen . 2021-08-03

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The amazing manager Fabio gave us some free chips as we were tourists. That's a fantastic gesture which we won't forget.

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Muadhchati . 2021-08-03

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I highly doubt the food quality is any better than mcdonalds. The prices though are literally 3 times as much. Worst value for a burger - ever.

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TravRevs . 2021-07-19

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We visited here on 9th July and the the service from arrival was fab!! The lady on the till was very helpful and didn't rush us. The gentleman who brought the food to our table was also very pleasant. Yes it's expensive but the food...

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smurfs76 . 2021-07-10

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Las hamburguesas están super buenas, son generosas y de las más naturales o similares a las que te puedes hacer...

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mirca7 . 2021-07-06

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Amazing lunch at the Covent Garden store. Peanut Butter and Oreo milk shake was terrific and the burger cooked to perfection with bacon and cheese added. Definitely be returning here.

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483duncani . 2021-07-05

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The food was quite good, and I would say the fries are good value. Although the burgers and sandwiches (if you could call them that) are pricey for what they actually are. I only had this meal because I was interested in a fast food...

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mikechipstead67 . 2021-06-28

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Friendly staff , Awful food. A bland burger in a pappy bun with soggy limp fries. Burger King is often patchy but never as pitiful as this experience. Never again.

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tassomorto . 2021-06-24

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Cheltenham, the burger and chips are totally overpriced. The worst thing about the experience is there is no experience. I guess that they have some thoughts about their being, but the hype is there is nothing thing good to say about five guys and a...

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rodbT8422MW . 2021-06-18

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I whent to five guys on Saturday 13 June. I spent 17 pounds. I heard about the hipe i don't read reviews. What a rip off the bugger is bland the chips were nice the shake was nice. But it's not worth the money. I...

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239tazu . 2021-06-14

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Had to be at the cinema in short time so went to Five Guys remembering how much I enjoy their burgers. Wrong. Absolutely soaked in grease but the patties were somehow overcooked, almost dry and the meat quality was absolute garbage, loads of tough grisley...

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Glauren N . 2021-05-29

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The food is overpriced and really not worth the cost!! The presentation was sloppy and unappealing, the taste was bland and just thrown together - the burger is thinner than a tea coaster!!!

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DaveJHarris74 . 2021-05-28

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I have just received my order of up to 76 pounds and I'm unhappy to say that I have never been so disappointed in my life. I spent time carefully correcting my order so there was no specific issue but it was a whole mistake...

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L1309CDdannys . 2021-05-23

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missing to eat in and the first place i went was fve guys in covent garden i really love it! thank you

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777kaderh . 2021-05-18

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1 is my rating, real poor quality the fries were full of oil and the burger was not good .The standards have dropped through the floor .that is not just at one locations they all appear to have the same problem now.I have highly rated...

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lunchpeople . 2021-05-17

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the vegetables were very gorgeous my husband had the toe salad would definitely not recommend that choice of salad though it really is a matter of preference . I personally enjoyed the burger buns but order them alone because they taste good dipped in some...

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682sauce . 2021-04-21

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Great service, restaurant clean the team member so enthusiastic and love the Cajun fries with a milkshake 😋

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801karolf . 2021-03-31

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Quick friendly service from Natasha, they also accommodate gluten free now with the lettuce wrap, score!

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Devilmay . 2021-02-24

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Not been to the Gunwharf five guys but my friend doesn’t leave reviews and says “There’s something about five guy burger they are soo good” and followed it up with a “The chips are ok but the burgers are amazing” my other friend in group...

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ThomasG2835 . 2021-02-20

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I would like to say thanks for the team working when I went to one of your stores in Covent Garden, I had a great experience since I arrived. We order a meal but drinks, the cashier offer for us on the house until we...

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anthonyjH5203GI . 2021-02-17

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Very pricey for a Burgar place. Hard for a family of 6 to afford it. Cost them $88.00 and that was without drinks.

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Dannasfivegirls . 2020-12-23

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That’s my second time with Five Guys, first time wasn’t in that branch and it was disappointing. Today I gave it another chance, honestly it was tasty and delicious, I ordered Cheeseburger, fries, and cheese dog. I think I have that time a better experince...

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ahmed7800 . 2020-11-21

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Buonissimo come sempre innamorata della vostra qualità. Ottimo servizio. Tornerò sicuramente a visitarvi. Quando tornerò a Londra

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U405DZgiorgioc . 2020-11-15

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Non si può paragonare a nessun altro fast food, questo è il migliore. Personale cordiale. Tempo di attesa minimo, sono...

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19biadumi . 2020-11-12

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I am in my 40s and it’s the first time I’ve been here. I was pleasantly surprised how great the food was. Considering it’s similar prices to Burger King In the fast food territory of foods it is definitely way better in taste and service....

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ToddH1124 . 2020-10-26

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Literally threatened to call the cop as on us for checking up on our order. Unprofessional, but great food thoooo

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dhhdhh . 2020-10-24

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Really good burger,worth every penny. The call it a little fries....omg!!! I could not finish them,the burger was really juicy and you get to choose what you want on it which is great.

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425mihaelas . 2020-10-19

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Came here for lunch one Friday whilst at work. You can’t really ever fault a five guys burger and they didn’t fail to disappoint this time. The food was lovely as always

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kmratesplates . 2020-10-16

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£12 for burger, chips & cup of tea ! Ok the food was actually pretty good but small in quantity for the money paid. Unfortunately service wasn’t great, they didn’t seem that they were that fussed whether you were there or not. Possibly would explain...

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m1car3 . 2020-10-12

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1st time visit and I was staggered at the price I paid (£17) for a bacon cheeseburger, cajun fries and diet coke. I couldn't find anything wrong with the food it was only OK though. For the price is was expecting something really special. I'd...

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simonaT5437LF . 2020-10-09

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לא שווה את המחיר המנות נורא קטנות המקום לא נקי יקר מאוד לא מבינים ממה ההתלהבות הזמנו שתי מנות קטנות...

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alehndro . 2020-10-03

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Never disappointed. Delicious food. Best milkshake ever and v clean loos too!! Would highly recommend - even during COVID.

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nixDol . 2020-09-30

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Der schlechteste Five Guys, in dem wir je waren! Die Pommes waren nicht fertig fritiert und noch halb matschig, es...

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engo1989 . 2020-09-28

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I came for the night with my friends and my family was very impressed i have always like five guys. But well done

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Fredddy93 . 2020-09-26

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Fast food non paragonabile ai classici mc oppure burger king, tutto di qualità. Non economico da precisare. Ma se pensate...

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iLoveGreatFood-007 . 2020-09-15

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Buon cibo, personale cordiale tra cui la maggior parte italiani ed inoltre ottima qualità prezzo, unica cosa dovrebbero curare e...

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AnGrimi01 . 2020-09-07

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Fast food per un rapido pasto con burgher , patatine e Cola. Locale pulito, servizio rapido. Però un burgher costa...

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Giorgio T . 2020-09-06

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On a passé un week-end à Londres et nous avons découvert Five Guys. On n’a pas été déçus. Entre les...

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Rely83 . 2020-09-04

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Just what we needed after along day walking around London , yes the COVID new processes are inplace , from ordering to eating 5 guys is a well oiled machine . Our food was wolfed down and the homemade chips were a triumph, better than...

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cuddslfc . 2020-08-26

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Nice food but its a bit overpriced. It's a shame really as it doesn't really live up the hype that it has

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447leylac . 2020-08-21

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I got curious what the hype was all about. Tried for the first time Five Guys burger fastfood resto . IMHO, it’s overated and defintely overpriced! I do not think I am coming back!

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dabawenyo . 2020-08-20

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Ok we expected high quality and healthy grilled burgers. Reality it was a nasty, greasy, fatty, sloppy and gross excuse for a burger. The restaurant was filled with a greasy spoon cafe odour. If you value your health please avoid. The price was ridiculous and...

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Chris S . 2020-08-15

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I have always enjoyed five Guys for their good burgers and fries. I was wandering the streets of Covent Garden stricken with hunger pangs when I spotted Five Guys across Long Acre so I popped in to order. I had my order taken by a...

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mrmfield21 . 2020-08-09

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Since Five Guys opened its doors in the UK, I have never been remotely interested in eating at this place! But, finally caved in this week thanks to the Eat Out Scheme! Firstly, this place is not Covid safe! There is no social distancing inside...

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titipandou . 2020-08-08

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If you looking for something fancy move along but if you in for some good fast food this is the place for your. Service could e better as in most fast food places but you get value for your money.

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N6881MErichardb . 2020-07-22

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Fries were cold. Service was slow. The bread for the burgers was soggy. Facility did not appear to be clean.

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Bob M . 2020-07-11

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Melhor hambúrguer que já comi. Tamanho ideal, na medida certa, saboroso e suculento.Atendimento cordial e rápido, ambiente agradável.

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MariaElisaMelgaco . 2020-07-05

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I've heard people go on about 5 guys so me and my friend went in for one while we was shopping she ordered a burger with lettuce onions tomatoes mayo of the list the fries apparently were big enough to share so I said I'd...

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cbloomer8 . 2020-06-20

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These guys system just works nothing to fancy nothing to extravagant it does was it says on the box real juicy burger and amazing friends and a nice cold drink FAST FOOD!!!!! in a nutshell if you wanna grab a bite to eat quickly these...

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K-Gulcelik . 2020-06-03

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Una catena di fast food non presente in Italia ma molto in UK. Meglio di un Mac ma rimane sempre...

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Andrea S . 2020-05-31

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Tiniest teacups worth of chips ever. Burger was basic and flavourless despite supposedly everything on it. Couldn't even locate a mushroom. Seriously people get on my nerves going mad over a place saying its brilliant purely out of brand loyalty. 20 odd quid later I...

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hollyhT6542UP . 2020-05-17

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La migliore catena del mondo buonissimi hamburger che puoi scegliere te gli ingredienti e non paghi extra patate meravigliose e...

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viaggioxpassione86 . 2020-05-03

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Un fast food davvero particolare. La qualità dei prodotti è davvero ottima, il cibo è buonissimo e invitante, in più...

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PaoloBrodoni17 . 2020-04-27

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コベントガーデンにあるレストランです。この手のお店はロンドン市内にたくさんありますが、買い物ついでに寄りやすいです。

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ryotaf2015 . 2020-04-11

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I've been wanting to try this place out for a while so while i was in London with friends it was the perfect opportunity. Really expensive but it's London so i'm not too surprised to be fair it is what it is. The queue was...

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jessimo . 2020-03-30

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Was in there yesterday and there was 3 or 4 people (STAFF) continuously coughing everywhere. Manager was laughing and even making jokes with staff that as long as they do they’re work they don’t care what happens or who catches what in there. Disgusting experience....

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dermotc519 . 2020-03-17

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Went for the first time to the Covent Garden branch, for 4 of us the bill came to over £70! And the food was given to us in brown paper bags to take to the cafe style tables. The burgers, fries and milk shakes were...

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crlynam . 2020-03-14

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2 burgers, 2 cokes, chips, waiting in line to order & pay, & then waiting for the order, only seat beside waste bin & piles of potatoes in the eating area at Leicester Square, was £26! I could'nt believe they had the cheek to charge...

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Mac R . 2020-03-13

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Nice tasty Burgers and plentiful Fries. Staff very nice and helpful. plenty of seating downstairs.Free refills on carbonated Drinks.

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mark m . 2020-03-11

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Foodwise, I got exactly what I expected, great tasting burger and plentiful fries, but, the visit was marred by a visit to the loo. While I was in there, a member of staff, came in, used the facilities and then left without washing his hands....

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Barnes1968 . 2020-03-08

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The food, in general, is good but a bit expensive. I like the burger with double cheese and fries. They do have a really good array of toppings that can be added on. They do have a really good thick chocolate milkshake.:)

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ManeeshK72 . 2020-03-07

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Popped in to get out of the rain, ordered the bacon cheese burger and fries. The bacon was nice and crispy. Lots of fries, even for a small portion. Burger was juicy and tasty. I was disappointed in the way my burger was wrapped as...

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Shopaholics79 . 2020-03-06

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Hambúrgueres e batatas fritas bons , bebidas com refill mas com preços demasiado caros. Ma relação qualidade-preço

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ccn2107 . 2020-03-06

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My friend and I are here in London from Australia and we wanted to get some burgers. We arrived at 10:58, just before they opened and we’re going to wait outside. The manager opened the door and invited us in because it was raining. He...

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CallanBatts . 2020-03-05

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riquisimas y sabrosas hamburguesas grandes. Porciones hiper generosas de papas fritas (no solo llenan vaso donde ponen papas sino que...

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Ad0r0Viajar . 2020-03-05

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Can’t say a lot that most haven’t already says about Five Guys. Is it too expensive? Yes. I took my wife and two youngest there and it cost over £50! Is the food a little messy/sloppy & unattractive? Yes. There’s no finesse about the way...

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AJStephens1 . 2020-03-05

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Very expensive for two thin patties in a soggy bun. I spent over 30 pounds for two us for a quick bite and although it was not bad..it certainly was not a great burger.I know of other burger restaurants that are cheaper and far better.

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ERoberts1971 . 2020-03-04

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I am a vegetarian and chose a sandwich. It was just too rich, I got nausea. But my daughter says she has heard that their meat is really good.

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Camper400021 . 2020-02-25

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I get the cheeseless veggie sandwich. I love mushrooms, so this suits me well. Due to the lack of protein, I will feel hungry 30 minutes later, but this is good, I do not like the feeling of fullness.

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salmanal . 2020-02-22

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After queuing for 30min to finally get our food, it was tasteless and cold. To top it up, they couldn’t even get my son’s burger right (ordered a burger and a cheeseburger arrived instead) and the chain’s milkshake USP wasn’t available. Could you believe they...

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99h_l_neg . 2020-02-20

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Så otroligt goda burgare där du själv bestämmer vad du ska ha på. Man får även pommes som är friterade...

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581lenaj . 2020-02-17

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Loved the burgers, come here every time we have a chance and now no not to order more than one portion of fries for the 4 of us! Food is consistently good and very tasty. Completely recommended

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Steve S . 2020-02-16

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American
outdoor_seating_310647takeaway_310647delivery_310647

Extremely Disappointed and Outraged by the Disrespect I Witnessed – DO BETTER, FIVE GUYS PICCADILLY CIRCUS. I usually don’t take the time to write long reviews, but what I witnessed at this Five Guys location on 23rd April 2025, around 5 PM in the evening, was so disgraceful and disturbing that I feel compelled to speak up. While I was visiting the store, a delivery driver came in to pick up an order. The driver politely asked the staff for the complimentary peanuts — something the customer had specifically requested. It was a simple and respectful request made on behalf of someone who had placed a paid order. The driver was not rude or confrontational in any way. He was just doing his job and trying to satisfy the customer. What happened next was absolutely unacceptable. One of the staff members — an Asian male — responded in an extremely rude and disrespectful manner. He belittled the driver, spoke down to him, and made him feel unwelcome in front of customers. Instead of addressing the situation with professionalism, he chose to insult someone who was just trying to do their job. To make matters worse, a black male security guard physically pushed the driver out of the store. The driver didn’t raise his voice or cause any disruption, yet he was forcibly removed like he was a threat. It was completely uncalled for, aggressive, and deeply humiliating. I watched this unfold in disbelief. This is not how anyone should be treated — especially someone who is working hard in a demanding job like food delivery. What I saw on 23rd April wasn’t just poor customer service — it was bullying, disrespect, and a total lack of human compassion. I’ve never seen a delivery driver — or any worker — treated with such open contempt. It left a really bad taste in my mouth and ruined the entire experience for me. Five Guys, you need to take a hard look at your staff and how they’re trained. There needs to be accountability for this kind of behavior. That delivery driver deserved respect, not humiliation. Your staff should know how to treat people with basic decency, especially those helping to keep your business running. This was not just rude — it was shameful. To anyone thinking of visiting this branch — be aware. If this is how they treat working-class individuals trying to earn a living, it’s a reflection of a toxic culture that shouldn’t be tolerated anywhere. I hope this review reaches management and something is done about it — because what I saw was simply disgusting.

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3.9

48 Opinions

location-icon466 High Road
American
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Had to call the shop 6 times to find out how long our delivery would take as it had already gone way past the estimated delivery time. We kept getting told "it's on its way". Ended up having to drive to them as they were ignoring our calls and the food was already 30mins late. By the time we eventually received our food, it was cold, soggy and flavourless. It's very overpriced for what you get. Two regular portions of sweet potato fries cost £10!!! And they were very average, had plenty better. Cost us £44 for two of us which is far too much considering how bad the service is, poor food quality and shocking delivery time. Would never order again.

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4.0

5054 Opinions

location-icon34 King Street
American
outdoor_seating_67711takeaway_67711delivery_67711

Tasty and authentic food! Very good for large groups and nice drinks as well. Mac and cheese was super tasty!