Frangos Piri Piri in Birmingham

Wouldn't go here again got an upset stomach. Fried chicken isn't nice. Chicken didn't seem fresh. Never again better options down cov road at better prices

The service is not great.. used the kiosk to order as the girl behind the counter didn't seem like she wanted to serve us and said paying card use the kiosk.. and also option on there for sauces chargeable so someone who wants a sauce would pay, but they give you a couple sauces with your meal.. so you would pay £1 for sauces not knowing they give you 2 free witj meal.. wouldn't say a spotless place.. floor needed some cleaning. i could see dirt under the sofa seats.. the food wasn't good.. the burger was so dry.. fries not hot like they are when freshly fried.. the burrito wrap had more rice than the chicken.. and dry when paid to make it saucy and paid for extra cheece.. I didn't even have any cheese in the burrito.. I'm disappointed for my first visit here.. I doubt i would come to a rio piri piri again to eat..

5 stars amazing food, flavours extraordinary & amazing service

Good food! Sometime wait is quiet long

Very very rude owner/manager. Needs to go back to school and learn his manners. Never coming here again. I advise everyone who values their self respect to do the same.

Disgusting customer service. Been ordering from here for the kids since it opened. Ordered a platter with mango and lime flavour and was sent extra hot. Clearly not suitable for the kids and when I rang them got a rude response that I couldn't take the heat and then they hung up. No other remedy was offered. When money is more important than principle then how can you trust anything else from this place.

Toilet is out of order for ages, they are not bothered to fix. Customer services are pathetic here.

The food was great when it first opened but standards have fallen very hard.

Always good food, the number 1 shop for the best peri peri food

Delivery was quick and the food was quality. I will be ordering again very soon.

I order from here all the time..But tonight was disappointing the driver took long and everything was cold and sweaty!

The food and service was excellent! An employee called Mo Aslam was very grateful and he treated me very well!

5stars chicken pitta double chicken 10/10

Lovely first time ever had delivered food! None of the apps work where we live. Great experience lovely food absolutely stuffed

Fantastic service, followed instructions of the order. Food was early, hot and tasty. They called before the driver left the shop to clarify the address. Perfect. Thank you

All good however, ordered classico chicken wrapster but got the burger instead.

This is my regular Rio’s and they always make the order perfect, this time round the food was some of the best I’ve ever tasted. There chicken and rice and half chicken is much much better then the bigger and more well known establishments. It’s not often I leave reviews but I think it’s fair I left one this time as people only ever leave a review when the foods not great and want to complain but I have to say this was amazing.

The chicken was so tender. Rice box - mild flavour

Food wasn’t what I ordered was cold and uncooked

My recent experience here was not good. I have been to this restaurant few times since I live very close. Normally, I would order quarter chicken or half chicken, chicken & rice with hot flavour everytime. It used to be good as they take time for preparing it. But recently, I visited it when the restaurant was about to close in 6 minutes and I still asked them if I can place an order. They said yes and I placed an order for a quarter chicken (Mango and Lime flavour for the first time). They literally rushed to prepare it and as a result, the chicken had no flavour and tasted so worse. Sauce was still sticking like a liquid all over the chicken, not properly grilled. My suggestion is please don't take orders if it's near the closing time and you can't prepare them in a proper way. Customer satisfaction should be of extreme importance to you and it's better to have the final orders taken before 11.15PM so that it can be cooked well before 11.30PM. Note: Prices are also slightly higher when compared to other piri piri restaurant chain like pepe's

Food came too quick the chicken was mega salty and undercooked my orders in the past have always been bang on well flavoured and cooked throughly but this time it was rushed I feel so did not enjoy it

Food was great and customer service was on point. Will definitely be back. P.s thank you for the extra grilled wings they were lovely and saucy!

Lovely food, excellent customer service especially from owner himself, made us feel welcome.. gave us complimentary delicious wings. Blue drink was really nice too.

Food was ready too early I ordered extreme hot but was not spicy and saucy at all didn’t really enjoyed it

Food was not hot .. had ordered a couple of times before and it was perfect ..also the peri flavour chicken tasted different , may be that have changed the recipe ! Unfortunately wasn’t great, it was the best peri I had tasted but not this time

The staff and service was amazing didn’t catch the managers name but he’s amazing and sorted my issue out immediately, food arrived quickly hot and was great highly recommend

This is the 100000000x better times pepes

Listened to notes food arrived hot highly recommend

It took an hour and a half for the food to come when it would naturally take not even 5 mins on foot really disappointed.

Parish was lovely and the food was perfect too.

Red hot when it arrived still. Very nice.

By far the best grilled chicken shop in Birmingham, better than Pepes, Merigos. Food was received piping hot and flavour was amazing. Chicken was sauced properly unlike most grilled chicken shops. Can’t recommend this place highly enough. Staff were friendly and the store was extremely clean.

Food is so good. Staff are pleasant and polite. Atmosphere was inviting will definitely go again

I recently visited Rios Sheldon, and I must say, I was genuinely impressed. The food was fresh, flavourful, and exactly what you’d expect from a well-run Piri Piri Shop. I ordered A ‘Mighty Kofta and the kids had some burgers too, and it was prepared perfectly hot, tasty, and served quickly. The staff were friendly, professional, and clearly working hard to keep the place running smoothly despite how busy it was. It’s clear this is a fast-food place that values its customers and puts effort into delivering quality. Now, I also noticed some of the reviews this place has received, and honestly, they’re laughable. It seems some people go out of their way to complain about trivial issues or post unreasonably harsh feedback. Let’s be real, this place delivers exactly what it promises: great food, fast service, and a clean, welcoming environment. To those writing negative reviews for minor issues, maybe take a moment to reflect on your harsh and laughable reviews. We live in a world where we can’t wait to put a bad review just because we had a small issue – when you say staff are rude (I have never experienced that at Rios Sheldon) – how good is your attitude towards the staff in the first place – we treat workers like ‘dirt’ and then expect flowers in return – bloody hypocrites. We leave food and trays/plates on table and expect the staff to clean as if you are dining in a top restaurant – if a person doesn’t have the decency to pick up his/her rubbish and put that in the bin – one thinks, how do you eat at home then? This team works hard, and they deserve credit for the effort they put in. I’ll definitely be coming back. Keep up the great work, Rios Sheldon! and 'Thankyou' for being nice and welcoming to my children.

I order full plater and one chicken rice and the full plater is missing I receved only the chicken rice this is horrible

A restaurant with some of the rudest and most arrogant staff I've ever come across. The level of hygiene within the place is nauseating. *UPDATE TO OWNERS RESPONSE* Hi, I'm not sure if you had Columbo or Inspector Closeau investigating this matter but let me help lay out some facts for your benefit. - Correct we had to have the tables cleaned a number of times because after each pathetic attempt they were still DIRTY with stains on. - The WC was in an absolutely disgusting state to begin with. I'm baffled how we were supposed to have flooded it given they were out of order. If you're going to fabricate claims at least make it plausible. - the shop floor had bones and food underneath our table as we entered which was not cleaned. The only spillage we had was a little bit of rice on the table. - It may be helpful to give you some context as to why the male lead approached your staff - who I presume is your shift manager. Throughout the entire evening his behaviour towards my family was obnoxious which we let slide. However the final straw was when the males left the restaurant he made a snide remark to one of the females in our group. This led to the need to speak and hold him to account for his despicable behaviour. - as for the need for intervention from other staff members, you may want to ask your investigator whether this was to calm us down or the shift manager himself who squared up to us and said I quote "come and speak to me alone". Another prime example of the wonderful service to be offered at your venue....a punch up to go with insulting behaviour. I would recommend you read through the consistent feedback your establishment has received in respect of poor customer service. Your response to them come across as either you're entirely delusional, creative with the truth or in complete denial. Some may even say arrogant and rude.

A very dirty restaurant with incredibly rude staff. Some of the worst service I've ever experienced.

Very Very dirty restaurant.with incredibly very very rued staff

Food poisoning! Ordered in store for takeaway last night, usually enjoy meals from here but will not be coming back. My partner has been throwing up and all symptoms from food poisoning since eating last night. It was the only food he ate yesterday so we know it’s come from here. He had the spicy Classico chicken burger, I had loaded fries, I’m fine though.

Fried Burger was really nice but the chicken strips were really dry

It was very nice and the service was absolutely fantastic I recommend everyone to go try it out as soon as possible !

amazing service.. clean shop.. great food .. my first time but this is the best Rio’s branch around. thank you !

Now they have a self service in store 🔥🔥

The chicken and rice was very nice, would 100 percent reccomend

Very bad food and dirty staff I wondered how the food health hygiene rated them 5

Best peri peri chicken shop iv ever tried.

The driver just couldn't locate me whilst i had to come out on my work shift, hes been given a clear address why not follow it

We have food poisoning off the chicken strips and chicken rice box. The only food we ate both very unwell. Will be informing food standing to investigate. Avoid or take the risk.

The mango and lime sauce is soooo disgusting it literally smells like someone threw up in the bag, i had to throw it away The other food items on the menu are great just do not order mango and lime sauce

Food is always fresh and order is followed to the T. Service is brilliant too. Since Rios has opened it is our first choice when we order out.

Food came late and the food was cold

although my order was delivered on time we were missing fries and the food was cold.

the corn was stone cold almost frozen absolutely unacceptable my buger was flat salad was dead ..

Service is very very poor,food was all burnt and they were so slow i had to wait so long to get order and the staff were slow like a snail. Rubbish service and rubbish food i wish i could give _star .they charged me money gave me burnt food and then when i showed them that its burnt they was rude and refused to do anything about it we had to leave the food on the table and not even get our money back or the fresh food.

Ordered legs and thigh pcs in the platter as we aren't keen on breast or wings pcs, as I appreciate probably not every piece would be legs or thighs, but every single one was breast, I called and spoke to a lady who was quite rude and told me that was all they had and didn't want to waste it, so just sent it anyway without even calling us, so it's OK for the customer to waste the food because they are paying obviously, won't be ordering again. and your chips are rubbish not like they used to be.

Only criticism is the rice has been under cooked last two times. Other than that rest is lovely.

Food is soooooo delicious staff is very friendly

excellent customer service, great staff and clean place to eat and get food. amazing thank you.

Prices are higher than other rios's. Told them it should be the same price.

We have ordered three times now so that goes without saying the food was great all eaten nothing wasted. The delivery driver was polite and courteous.

First time at the sheldon branch and i am really impressed. Defiantly the best branch in birmingham. I will be back Breakfast, Lunch and dinner I will be having at the sheldon branch

My order has not been delivered

Most rubbish service ever!. MY sister accidently called this place to order some food, not realising it's not the right branch. They answered with only "Hello Rios". After reaching the right branch we realised we'd ordered at the wrong branch. My sister called up the wrong branch just to let them know. Instead the man was being rude and he was like "it's impossible to order at the wrong branch, it's not about the sorry, now the foods gone to waste, I'm giving you a chance to come and collect it". Wonder where they learn their manners and respect or training if they even get any!

Staff especially one with the blue faxe mask was picking thw salad with hwr hands wheni asked have you got salad pickers she said yes she has but ots quicker with hands amd she didnt like i qiestioned her typical pakistani attitude the reason why i questioned she was scratching her crutch

all good, delivered fresh and hot, good quality food and decent portions

Food was very late chips were soggy and chicken was dry

I've been here a couple of times. Great food

Great customer service by staff, Ishy was very helpful with selecting something different to eat. Rios sheldon never disappoints.

Burrito had the wrong sauce on :(

5/5 would defo recommend. hot and delicious.

The food was delicious, quality was spot on.

Food is Amazing Never disappointed

Didn't get the two cheese slices. Rest of order good

My order was not completed. They threw the food away.

Visted twice. Toilet always out of order!!

Customer service is awful they cba to even answer the phone

Driver polite and friendly food very nice and generous portions

All good just that the chicken wings were a little burnt. otherwise nice food as always

Worst wings I’ve ever had. Rock hard fried to death and the quality of the wing underneath the batter was terrible. dry as a bone couple smelt funny didn’t finish. Burger average Chips cold Probably why my food came half hour early

Simple mild chicken ordered came spiced to thr hills and the chicken wings are undescribed as spicy but again fires and then some. First and last time ordering from this establishment.

Placed order through just it can't be that hard to get a small order right

The chicken was overcooked and dry

The fries were not as great as usual, but were still ok. Also I didnt get the extra hot sauce i ordered. Everything else was real good.

Excellent food and full of flavours. The best Rio Branch..+++++

Excellent customer service and amazing food always. Highly recommended.

Food was freezing don’t no how many orders he had can’t track

the order has not been delivered at all 45 minutes late atm just been sent a message saying it will arrive at 840 pm , being a type 1 diabetic this has caused me at lot of problems, as I ordered it just after 7pm .

The tastiest, spiciest and freshly prepared chicken. It's flamed to perfection and delicious . Highley recommended

Lovely food, customer service was excellent. I had a small issue of my own making and they had it sorted in seconds. No messing and very straightforward.

Best rios about, fresh food staff lovely. Highly recommended. Nothing to complain about

Amazing customer service and great food. Highly recommend.

10/10 can’t go wrong with this place

Fantastic experience with Rio’s Sheldon! The ordering process was quick and easy, and my food arrived hot and on time. Generous portions and great value for money. Friendly customer service topped off a perfect meal. Highly recommend!

food was cold, came with non of the rio sauce/ dips, was missing one bag of fries

10/10 absolutely amazing place best rio in the whole of Birmingham customer service is amazing and the food is brilliant. Would definitely be recommend this place to anyone.

10/10 service, 10/10 grub, 10/10 location… cant complain

Best grilled chicken about, staff very friendly and welcoming. Double frango meal 👌🏿

banging food and milkshakes. very nice staff too. would recommend

Good place to hangout with friends and family.

Quick service and very trustworthy. Every food and drinks on menu tasted great.