The best restaurants serving American food in North West

We regularly stop here for lunch when in town and my kids love it! Great sandwich options and lovely cakes! The service is always fast and the food always good. We are regulars here

First and most possibly last visit, staff to busy talking no cleaning floor, tables window, all around the eatery sills dirty remains of food on all so much rubbish left on paths bins not even overflowing. Also something stuck to the underside of bun lot of rubbish around a potential empty bin so no sign of overflow staff walked past not even picked up

Lovely food and really friendly staff, would definitely go again. quick and really fast food service

My partner was refused service at the till, my partner is dyslexic and cannot use the ordering screens. It’s a bad state of affairs when you have to disclose your disability to get service at a KFC even after disclosing their disability they were still refused service at the till. Being told if they can’t use the machines, they can’t order.!!!!!

Absolutely awful service , waited over 2 hours for delivery had to ring to chase up eventually got it wrong order and food missing, rang the shop to let them know got treated like I was lying , eventually got missing order freezing cold had to warm it up got items in the food which I specifically asked to not get ( chicken drumsticks) will never spend my money there again, not anywhere on their website to make a complaint, probably why awful

Phone service is run by incompetent children with no idea how to take order or payment. The constantly have shortage of items on the menu and considering they specialise in pizza burgers or hotdogs it's seems unreasonable that they consistently can't provide a full menu. Really a shame because they really do nail the food when they are on the ball. Unfortunately too many bad experiences

Absolutely disgusting. Tenner for a hot dog from a can in what is likely an Asda essentials bun served with a side of cold greasy chips that look as anemic as my 95 year old dead gran. Whats worse is I paid for that rubbish and I didn't even get to keep it down…. Hygiene in this place is as far out as their prices. Service was terrible and the place was empty so I should have known really but ya know… you're not you when you're hungry. Staff seemed as washed out as the decor, 7% vat added? Owner clearly between lucid and insane because the last time I checked I was in an American style diner not the US of A. One of the worst places I've ever eaten in, even King Charles looked disappointed when I had to hand the wonga over for the plate of council estate I had suffered.

Lovely service, they was all kind and present to speak to, clean and tidy sitting area and all the produce was lovely and fresh, will definitely be coming again.

I had a complaint about the Baller meal deal, it was too hard. Also the size was too big, I couldn’t fit the balls in my mouth. When I called to explain the situation, a young chap declined the call after being extremely rude to me. Sort this out immediately.

Over our last 4 visits there is always something that is not available. Last time they had no bread rolls to go with the soup. This time they have no syrup for the strawberry milkshakes . We have never had a problem finding seating space so i can only assume it is bad management which is a shame as it is lovely and clean cafe..

Appalling customer service. Waited 90m for a kebab and it was delivered without naan bread. Guy was incredibly rude and said I'd have to wait for it to be delivered as he was "very busy"

La comida allí es tan buena y me gusta cómo respetan a sus clientes y su personal es muy amable y bueno allí el servicio es el mejor me encanta la comida

Ordered a veggie sandwich and after waiting 40 minutes I received a Tuna sandwich. I'm a vegetarian. Absolute joke

Pedimos desde aquí el lunes pasado (6th) pedimos 2 comidas de hamburguesas, una comida de nuggets para niños, gofres y batidos, además de algunos lados. Cuando llegó el pedido nos faltaba el gofre y una de las hamburguesas también estaba mal. Llamamos y le dijimos al restaurante que dijeron que no podían enviar reemplazos como habíamos pedido a través de Lancaster Eats y que no tenían su propio conductor. El restaurante aconsejó que agregarían una nota a nuestro registro para la próxima vez que ordenamos enviar estas cosas de forma gratuita (que rechazamos). Hablé con el gerente y pedí un reembolso y me dijeron que tomaría 48 horas, ya que tenía que enviar un mensaje en el chat de grupo de WhatsApp de Lancaster Eats. Todo esto estaba bien, y completamente comprensible, excepto que todavía no hemos recibido un reembolso y a pesar de llamar más de 10 veces durante la última semana no puedo contactar con nadie. Tendría 100% pedido desde aquí de nuevo porque la comida que llegó era sabrosa, pero estoy harto de perseguir mi propia cola ahora

Such a lovely environment, staff are lovely and friendly. Food was great such as drinks . DJ was brilliant hand a lovely night .