Ed's Easy Diner - Cheshire Oaks in Cheshire West and Chester

Went to Ed,s for our usual milkshake treat, which we having been doing for a while. We oftern go for the Nutella malt, but today they were all out so we went with chcolate. After a little bit of wait we were presented with the drinks in the steel containers, which to our surprise were only half full. I double checked the price and they are still charging you the same price as before but only this time, your getting less. I feel that the standard in quality has slipped and I feel its time to find a new favourite to for our weekend treat.

We have visited Eds diner quite a few times over the years and it became a family favourite when we visited Cheshire oaks bit admittedly it has been a while since our last visit. I'm not sure if ownership has changed hands but it really has gone down hill. Once we were seated we were told we can order at the front or use the app, except you can't use the app because there is no signal in there. The menu has been absolutely slashed and the only choice of mains is burgers and 2 hot dogs. There is a selection of 2 desserts to choose from and a handful of appetisers. So we went to the front and ordered 3 burgers with fries, 3 milkshakes and a kids meal totalling £78. Upon paying for the meal we were asked for a tip. Now I'm all tipping for good service but I'm not giving a tip before I've recieved my meal or any service! The food came out quickly served by a woman who was friendly enough but walking around in a dirty looking jumper and not in the same uniform as the rest of the staff. I am unsure if she was a manger? The food it's self was also dissapointing the burgers were tiny, think McDonald's cheeseburger size and tasted unpleasant, along with a handful of soggy chips. We did not finish our meal. The milkshakes were good but only half full. After finishing out lunch we waited 20 minutes for someone to come clear so we could let them know we were ready for my sons desert. When no-one came we went to the front and asked for his dessert. 25 minutes later we were still waiting for the elusive brownie that would never appear! We gave up waiting and left at that point. I would have been more understanding if the place was packed and the staff run off thier feet, but this was not the case and unusual for ed's at lunch time. Over all, lack of service. Dissapointing choice of food. Dissapointing food and just over all dissapointed. We will not be back and are now looking for a new family favourite, so if anyone has recommendations please send them my way.

Fantastic chicken burgers and cheese and bacon fries. I really enjoyed my lunch. I also loved the decor We payed £58 for 3 burgers 3 cheese fries and 3 cokes

Food wasn’t the best hence no more than 3 star. But staff were lovely and welcoming, the wife had some work to do on the day of our shopping trip so we dropped by were as they opened and let us sit out the way out of others where it’s quiet and she can work in peace. Food and drinks were easy to order from code on table, may have to try again for lunch as could have been off day. Menu looks great and music is catchy.

We entered Eds and were surprisingly the only customers, it was usually very busy but we were soon to find out why. We were asked by a member of staff that once we had chosen our meal to come to the till and order (not how l remember it) table service the last time l was there I ordered a Smokey Joe Burger with fries, a strawberry milkshake and a cappuccino. I was asked to pay and prompted to leave a tip before paying ( I don't leave tips before I've received food) The drinks came first followed by a meal consisting of limp looking fries that probably had been cooked for a while and kept hot (not) they were lukewarm, the burger was ok, the best thing about the entire meal was the strawberry milkshake. A very disappointing visit not to be repeated. Five Guys was very busy when we passed on the way back to the car so l will be going there next time

We have been here before but never for breakfast, so we popped in on a Saturday morning. As I've never tried it (and I know it's supposedly American Soul Food) I ordered the chicken and waffles. My partner had the Eds breakfast. We also ordered some orange juice and a couple of milkshakes. As previously the milkshakes were very good indeed (although Slim Chickens do the best ones!). As for the breakfast, it was okay. Perhaps my mistake for deciding to try chicken and waffles but for me at least, fried chicken is not really breakfast material. The waffles were not potato waffles as we in the UK are familiar with, but more a waffle shape made out of pancake mix. They were a bit overdone and chicken and maple syrup was a weird combo - but that's not their fault. As for the "fry up", the sausages were nice but tasted a bit cheap (low meat content), the hash browns are the generic frozen triangle ones. I have yet to find anywhere in the UK that does authentic American hash browns like the ones I had in California years ago - literally a small mountain of cubed fluffy potatoes that were loose not preformed. Anyway, overall it was okay, I chose to try what I had out of curiosity and it backfired for me.

Food wasn't that bad, service ok, but the menu had changed to what is on the web !! and the malted milk shake, while nice was a rip off at £6.49 for 3/4 of a jug thing. Had been looking forward to this and was extremely disappointed, wouldn't recommend it to anybody.............................and it was expensive too..........................

Called for lunch, disappointed to see new menu is missing previous favourites, it is not quite as varied as it used to be. We were greeted quickly and shown to a table but asked to order our food at the counter once we had chosen. Not really restaurant experience anymore. Food was nice and staff pleasant. would use again but not in a rush to repeat unfortunately

What can I say……The chicken tenders were lovely, but the halloumi fries were dry, Luke warm, and worked out at just over £1 per fry !! £5:50 for 5 fries …….. absolutely ridiculous. There’s rip off, and then there’s Ed’s Diner.

babies. It won't end well. This place used to be great, but by the fact it was mostly empty you can see people don't like it anymore. The food is very very average for the money you pay for it now, it gone way down hill. Loaded fries are an embarrassment and the chicken wings are frozen small rubbish you can get from shop. They also won't allow you to refill a refillable fizzy drink with a Fanta for example if you ordered a coke zero even thought it's all sugar free. This is a really silly rule. The place itself really needs a lick of paint and some love. Dirty light fittings, half the lights don't work and the toilets old and dirty. Seriously disappointed with this and I'm afraid I won't be coming back to visit again as it simply does not act as value for money and the staff and atmosphere wasn't that welcoming.

Burgers were made to order so were very hot and tasty. I had the black and blue burger with loaded fries. You can’t beat the milkshakes in here they have a lot of variety and are delicious! My only bad points are they didn’t read the instructions from the online order to remove the pickles from the burger and the burgers are quite expensive and you have to add fries to the order.

Awful. I’m assuming the manager and one of the staff members are seeing eachother , as they were stuck like glue to eachother. Very unprofessional in the work place. The lady ( manager ) was actually pleasant but her partner or whatever he was , we’ve had two awful encounters with !! Last time we went he was absolutely vile and said it wasn’t his day to work … called in unexpectedly. And so much more ontop of this ! Then the other day we went and he was rude once again and funniky enough … same excuse !!! “ would u like to pay cash or card … but if u pay cash I’ve got no change I’ve left it at home , wasn’t supposed to be working today !!” I’m sorry does the change for customers come from his own pocket or what ?! We weren’t even finished with our meal , we were sat having a chat and having another drink and he came over … no words spoken and HELD THE BILL under my dad’s nose !!!! Literally under his nose I couldn’t belive my eyes ! He was so unprofessional , kept having his hands or hovering around this girl .. who considering is the management didn’t correct him on his behaviour. The whole team bar the chef was shocking. The chef actually got on with making the food and trying to not get distracted by his apauling team. There was a young lad wondering round aimlessly carrying a tub of ice cream and laughing at the top of his lungs at his work colleagues , making jokes and fart arsing around. He was acting about 12 and like he was in school still. There was 4 members of staff in including the chef and it took over 20 mins for one of them to take our order because they were faffing with eachother and couldn’t seem to serve a table without the woman and the man doing it together !! Train your staff properly and get rid of that awful man !! Everytime we’ve been in he’s been arrogant , rude and overall made our experience awful with his attitude ! He isn’t ever supposed to be working either according to him which makes u feel awkward from the get go , makes you feel like it’s your problem. Note to him - learn some manners , keep your relationship outside of the workplace , if you’re going to complain every customer you have that you shouldn’t be on shift … don’t bother turning up ! We’re not here to congratulate or feel sorry for you ! Stop faffing , ask if people are ready for their bill as we certainly weren’t !! We were actually about to order milkshakes for desert but you made us feel unwanted and pushed out !! And don’t shove your bill under my dad’s nose ever again . You’re rude ! Obnoxious and disrespectful!

It was awful after bring told they could feed us with coeliac and a dairy allergy we were informed that it wasn't possible to not put cheese on a burger as head office had told them they cannot do it even though it said you could ask for vegan cheese

I’m really not happy with my experience here!! The management really have no respect for their staff I’m very appalled with my whole experience the only thing that I can say nice is that that food was cooked properly… I won’t be returning and I will be advising people to stay away! I feel sorry for some of the members of staff that work there!

It's totally overpriced. Food I hardly ate. 😕 not very nice at all. Breakfast with my friend cost me.£30 and the only thing I enjoyed was the cup of tea.

Food was poor quality was given a sauce bottle that had mould on the top when opening the top it was crusty and mouldy disgusting food was not the best said to my boyfriend we would of been better going to McDonald’s as the burgers are better there… got two drinks one coke and one j20 both glasses where dirty the only pleasant experience about this Diner was the lady who served us… SAVE YOUR MONEY AND GO ELSEWHERE

Terrible! Went for the all day breakfast, but they had sold out before 12. Settled for 3 burgers that weren't great, awful small portion of fries. My son had a bottle of water, asked for a glass and was given a dirty warm glass. We would have been better off at McDonald's for half the price

terrible....ordered food through the qr code and it arrived with a few minutes at the table. very poor quality and all pre heated. milk shakes totally tasteless aswell. staff couldn't be bothered it was like a party for them. definitely not eating here again

Terrible from start to finish, place has gone really down hill. Food quality is poor, staff are poor. Please avoid

Long wait by entrance while waiting for a table when there were empty tables.A server came to us and said “no breakfasts” strange comment when the windows all have adverts for breakfast.We ordered our food and waited,when it came my order was wrong.Why take an order,write it down and deliver it wrongly,it was put right fairly quickly so no problem.My burger was juicy and very tasty but I think that the fries died about 2 years ago.They were cold and very unappetising to look at.It seems that they are short of staff particularly trained staff.All in all not worth the money and a poor experience.

Dreadful staff asked on entering if anyone had any allergies I stated yes daughter has a medical condition which means she cant eat anything containing fruit or vegetable the girl who asked this burst out laughing and ask if we were joking, I replied why would I joke about something that could make my daughter very seriously ill we just left with my daughter in a upset state, I suggest your staff are trained to be more controlled in there comments, this was our first visit and we will never visit this establishment again.

Really dissappointed my daughter and the rest of our family looked forward to going to ed's for her birthday treat, when we were seated we were told all orders had to be done online after scanning QR code, although a member of staff told me how to customise the meal, when i tried to adjust the meal it removed the sides that i had oredered, then when i reordered the sides it added 2 and not 1 after spending 20 minutes trying to order the family meal we gave up and decided to go to 5 guys where a member of staff took our order and we had or meal in less than 15 mins although food not as good as ed's i am prepared to sacrifice taste for service, we eat out to take the stress out of cooking not to get stressed out trying to order food, ed's lost out on over £100 as that what the meal for the 4 of us would have cost.

Horrible, chips was cold, onion rings was cold. Hot dog was like rubber. Mac and cheese was chewy cold and 100% microwaved

Had a lovely meal today as always . We regularly go here and the standard of food and service is always excellent. I’d definitely recommend here.

Food was good but got order wrong expensive but the big issue was drink was warm no ice running out of food the got a dirty glass

Chloe was great and made my day helping me when my phone was playing up to order in the Cheshire Oaks Ed's. Great customer service, helpful, friendly and we really enjoyed the food. Many thanks.

I visited with my son, as we were looking for something quick but nice for tea while visiting the shops. We was greeted & seated quickly which was great, the lady then explained the online ordering which I thought was great. Unfortunately it just went...

My experience with Ed’s easy diner this afternoon was dreadful. Staff were unhygienic in the kitchen using no hair nets and one woman strolled in wearing her own clothes. Service was extremely slow and staff were not attentive we had to call them to the...

Entered and were immediately greeted by a server/manager. Took to table, informed the order system was through the app on table, and were left to it. On navigating the app, ordered our food. There was no way to order gluten free through the app, without...

We visited this place for breakfast before we went shopping. We were told on arrival there were no pancakes and no white bread. It wasn't that busy so not sure why they had run out. From reading the reviews this seems to be a regular...

Called here for breakfast could not navigate the ordering system, however, the waitress was very helpful and took our order for us. I ordered a cup of tea to have with my breakfast and was told there was no tea also no white bread very...

Entered the restaurant - got pointed to a table and sat down… no one then came over - we had to go up to ask what to do next. Food came quickly and was lovely, refills just grab a staff member and shakes great. Customer...

Family outing to celebrate a birthday. We were served quickly once we had managed to navigate the ordering system and all of us enjoyed our meals. Special mention to Andrea who was super helpful and efficient, a credit to the team. She made sure my...

My family and I have been to the Cheshire Oaks Ed's a few times and it has been a great experience usually. Well, today, it wasn't. Hate the new ordering system that's been implemented - difficult to navigate and it doesn't hasten things one bit....

What a great place! Lovely service and great food. Burger and chips were fantastic! I have to note how clean the whole place seemed as I’d heard a different opinion.

When we arrived there were no kitchen staff and one waiter, assume they were collectively having a fag. Ordered hot dogs for the kids and waited an hour, chips were hard. No apology. Won’t be back and would not recommend. Shame as used to be...

Really nice food with great service and well run management,the restaurant and toilets were really clean.

Didn't realise or care that we'd booked a table. Forgot drinks. Burgers were burnt. Staff had an open argument about who would clean the toilets. Cleared table before we'd finished course. Seemed annoyed we didn't leave a tip. Cost us £90 for the privilege.

Don’t waste your money on this place. After being seated at the table we were left waiting over 10 minutes for the server to take our order. We were about ready to walk out before finally catching the servers eye who had seemed preoccupied talking...

Bacon was pathetic just strands of fat not NOT bacon wouldn't feed my dog with it and over priced 12 for a child's size bfast see picture of BACON lol absolute joke

Popped in for a break from shopping, not really hungry so we just had a milk shake. The server (Helen) was friendly and attentive, the shake was as good as any I have ever tasted and very filling.

My husband and I were in Cheshire Oaks for my birthday and thought we would try here, big mistake! Both ordered burgers and they are the worst I've ever had. Rubbery, tasteless, very dry and stale buns, chips were also horrible don't know if undercooked...

When we arrived only 4 or 5 tables were taken, I asked if we could choose where we sit looking at all the empty tables and was told ‘no’. We were then seated at the very back of diner. Ordered drinks and meals. Had to...

Awful, food was at our table in 5 minutes flat, wrong order came. Then came again and it was wrong, the milkshakes came after we’d finished our meals after asking for them twice. Spoke to the manager and she was at best defensive that they...

Surprised to see the bad reviews,we popped in for a quick lunch today which shopping,we both had burger and chips and really enjoyed it ,good service and fair price

Avoid like the plague …. Dirty toilets Awful service Lazy waitresses Slippery dangerous floors Kitchen towel as napkins Had run out of lots of menu items

Food wasn’t nice!! My husband had Gluten free burger which was tiny for the price and got charged extra for the sides! I had a hot dog which they served to me burnt I had to ask them to change it. Still wasn’t the best...

We were here on Easter Friday and to be fair did arrive at peak dinner time. My daughter and husband loved the look of the menu so when we were told there would be at least a 20 minute wait we din't mind. There was...

Lovely food. However missing order with children's meal and I was very suprised thay my child's burger and fries were the same size as mine, which was £12 more which was very disappointing.

Didn’t get to the food to wait for a review. Had hoped to pop on for breakfast. The service here was shocking , over abundance of staff sat at the counter with their cigarettes and vapes left on the counter , serving themselves with drinks...

So very disappointing. The kids were so looking forward to eating here so off we went. We were told they didn’t have all day breakfasts or nachos. We asked if the veggie burgers were cooked on a separate grill and the server told us they...

Well where do I start, we ordered chicken burger an waffle fries, also 2x diet cokes, we had our mains come out , looked great to be fair until I bit into my waffle fries, nearly took my teeth out if I knew this I...

Service was horrendous, 20 mins to order from entering then another 25 mins for drinks to arrive. One waitress running around serving on her own, while 4 stood behind counter talking, on their phones and drinking their own drinks. Another family walked out as were...

Two ✌️ family's came in after us got SERVED before us and got they breakfast within 20minutes and we're still waiting.... Not good!! .... 45 minutes later, Bacon 🥓 was charcoal, Mushrooms was charcoal and the Baked Beans was stone COLD!!!

Member of staff stated No Breakfast, No Chicken Wings Seated us When ready to order No cream Soda Long wait for drinks ( bottle of water & a Biscoff Milkshake which was nice ) Only ordered Nachos and a hotdog with Onion Rings another Long...

First off the place was FREEEEEZING when we went, i know its the cozzy livs and all that but jesus please turn the heating on. the staff member had little to no knowledge about the menu and when repeating our order back to us half...

We were at cheshire oaks yesterday and my partner has been wanting to try here for ages. When we went in it was rather empty. My first impression was how dirty the whole place looked. The tables all had a sign on them which said...

Went for breakfast before shopping and the service was awful. People coming in after us were served first and we waited twenty minutes alone just for the dinks. When the food finally came the beans were cold, the mushrooms were paltry and sausage patties were...

Absolutely terrible food came out was burnt on outside and not cooked in middle stale bread. Asked for food to be remade food slightly better not cooked. As you can see the kitchen the chef was not impressed about remaking the food. How can you...

Have never been so disappointed by a meal in my life, have been to Ed’s diner at a different location previously and had amazing food. This experience however was the complete opposite. Staff had no customer service and the manager shouldn’t be working with customers...

Stopped in for breakfast as we went a while ago and it was lovely the last time. This time however it was terrible unsure whether there's been a change of staff but it needs to go back to how it was. Firstly it was freezing...

We had pre booked but the staff hadn't seen it. So seated at the counter to wait for a table. Not too long really. Then 4 of us seated and left, and left, and left, and left a bit longer. We had to ask for...

All the bad reviews I would disagree as we went wasn’t hard to get a table but the staff were lovely but did take a while to serve our table but was busy that day as so our meals were great but again took a...

I ordered a water glass came dirty. Restaurant had no egg waited 45 minutes for my breakfast and it still came with no bacon all round Horrible breakfast

Should have read reviews before we ate here, we received hard pancakes, which got replaced with hard pancakes, the eggs taste like they where cooked hours ago and reheated . We ate here years ago and enjoyed it, standards clearly fallen through the floor. The...

We booked a meal with our children on our way home for our Xmas break. Despite taking a booking on Open Table they refused our booking as they "didn't have time to check the bookings" absolutely disgusting. They said they no longer use the system!...

Understaffed and poor portions. There was a few tables empty. However, upon entry we was told there’s be a 15 minute wait to order and they even turned people away. The food arrived and the portion sizes were that of a children’s meal and the...

Overpriced,didn't feel fresh(buns for the burgers were stale),not organised.Condiments should be on the table regardless whether customer wants it or not.Same as serviettes.The burgers should be the size of the bun-they looked dehydrated.And personnel can discuss their matters in their own privacy-it felt like it...

Went in with the wife at 11.15am,had to wait 10 minutes to be seated. I ordered the eds large all day breakfast, wife ordered medium all day breakfast. Waitress then told us they weren't doing all day breakfast as it was now lunch time!!! We...

After sending back my daughters pancakes as they had been served BURNT, they sent out some more BURNT pancakes. They were undoubtedly unedable, which the Waitress agreed with. I asked to have them removed from my bill (why should I pay for food not fit...

My partner and I went to eat here but were stood in a queue for over 30 minutes until we got to the door and a waitress finally came out to see people and said “sorry if you’ve been waiting it will be at least...

Me and my partner went to the diner and were waiting for nearly and hour for someone to take are order we got the food late and wasn’t the great food and then the next day I had food poisoning from the diner overall I...

Where to start - arrived at 10:15 on a Sunday - so far so good. Ordered breakfasts and 2 coffees. Coffees arrived 20 minutes later. People getting turned away as wait was now 30 mins. 55 minutes after ordering the food turned up - luke...

Havent left a 1 star because we never actually got in to sample what is possibly great food. My gripe was what little service we had and the mixed messages I’ve done most jobs in catering. Ive been a chef, a manager, front of house,...

Took 35 mins for meal to arrive got there 11 30 was given breakfast menu only when food eventually arrived it was look warm ordered Cappuccino was like warm milk tasteless won't be going back.staff not interested in customers poor .

Quality of service very poor. First the customer on the cold then it takes 40 minutes the service very disappointed this the poorest restaurant. Not one rushing I’ve ordered caramel late is like hot tinted water no taste or flavour very disappointed.

Great customer service and very quick think it was about 20mins from getting through door to eating. food was hot and tasty especially the ribs which melted in your mouth even the kids hot dog meal at £3.99 was great value for money. Will definitely...

Our waitress Emma was amazing always smiling and nothing was to much trouble. We had the refillable drinks and when they were running low instead of having to fined someone and wait she would bring them straight over so that we could have a drink...

It’s been probably three years since I last visited Ed’s Diner, deciding then the standard had dropped considerably, but I thought I would give it another chance and go back there for lunch yesterday. It wasn’t that busy so I managed to grab the seats...

We waited maybe half an hour with our young child for our order to be taken, one waitress did everything to pretend to not see us, another eventually came over asked if we had been served then walked off and served others. We eventually made...

So disappointed. We visited on Sunday 21st for my daughters birthday meal. We were told they were out of key ingredients on arrival such as hot dogs but we ordered accordingly. As we were eating our meal the music was abruptly switched off. I checked...

Had lunch here and we were not disappointed. Service, staff, food quality and diner was excellent. The bottomless drinks option soften blow of the expensive soft drinks menu. Good idea. Will definitely come again.

Despite having several staff wandering around or eating at the counter service was horrendously slow drinks order was taken eventually took more 15 min to arrive and we could see it sat on the counter while they made 3 other drinks orders for people who...

I don't see why it states that it's delivering as I have tried ordering on 3 separate occasions and each time it has bee cancelled it is a joke try to other nearly £40 worth of food and my order gets rejected and the wonder...

We haven't heard much about this place, but we were looking for a quick and easy lunch out before attending Blue Planet Aquarium around the corner. We aren't locals, so have never been here before, and this is the only one of Ed's Diners we...

On a shopping trip to Cheshire Oaks we popped into Ed's for lunch. A selection of hot dogs / chicken burgers / beef burgers are on offer. We ordered and the food came swiftly. Milkshakes are good, as are the waffle fries! I had the...

Went with my daughter for some lunch May 31st. Ordered the French veggie hotdog but they gave me the hot jalapeño one. Wasn't bothered as it was delicious. I mentioned to my daughter that it wasn't what I ordered and the waitress overheard and apologised....

Nice and clean, wonderful smells, attentive staff. I have been meaning to give this place a try for a while, it reminds me a little of the Johnny Rockets chain in the US. The menu had some good looking options and I would have been...

What a great find! Never been to an eds diner before intill recently. We were greeted by a lovely young lady called Ellie who was very helpful in helping us choose the right meals for our needs. Really enjoyed our meals and will be returning!

We visited Ed's as a party of 24 (7 families) in the evening. We booked and pre-ordered in advance. Despite being a large group, we were all seated together in the same area. We were served by the lovely Shannon and James who were friendly...

great place, delicious food ,great service, whole fammily loved it. we were served by ellie she was kind and great with the kids , alltoghether amazing

Really lovely food, great choice too for adults and children. Got served by a lovely young girl called Ellie who was very polite and catered to all of our needs, nothing was too much trouble for her! We will definitely be returning to this restaurant....

Came for breakfast - they had run out of pancakes - not sure how a place like this can run out of pancakes! Obviously not made fresh. Service was extremely slow - long long wait for drinks and even longer for food. Won’t be returning.

Keep away if you want good service, timely food and quality ingredients.... as you will get none of the above Visited Bank Holiday Monday for breakfast, arrived at 10.50am and didn't get food until 11.30am... we had waited so long that they were giving out...

food was brillianf, fast and efficient, great service from ellie, very clean restaurant ill 100% recommend to others.

Couldn’t say what the food is like as we ended up leaving as didn’t have half the order we were told there was a half an hour wait to start off with no milkshakes no breakfasts most disappointing.

Restaurant was fairly busy but still fast, efficient and friendly service. Food was great, brought over by Shannon who was very friendly and welcoming! Made sure we had everything we needed, nothing was too much trouble, even noticed when we dropped some of our cutlery...

We gave them a chance, despite average reviews. My daughter had a vegetarian hotdog, which looked great and was tasty. My nachos, however, were really rubbish. Cold, no melted cheese, that horrible type of sour cream that comes in a bottle. Probably cost them about...

Food arrived very quickly, friendly staff Shannon was very helpful and made sure we were happy with our meals and the food was delicious will definitely be coming back again!

We were greeted at the door (11.45am Sunday) to be told there were no all day breakfast as they’d run out of sausage patties and waffles for the chicken. They agreed to let us have extra bacon instead of the patties as we said we...