KFC Heaton Chapel in Stockport

Visted this KFC on 28th of Feb 2025 with my family to place an order from the drive through. The lady taking order was so rude and was try to talk like she's the boss of the KFC. On asking for the manager or Supervisor, she slap the window and said I'm not taking your order. I've had my Mrs and Son sitting next to me and I didn't know this happened even before with my Mrs as she then said to me that this lady (Gabriel) is always in the moods. I spoke to the Supervisor/Manager as he intervene and apologised for her which I do appreciate it. Unfortunately when we were collecting the food at the other window she was behind the lady handing over food to us and literally staring at me and giving me a bad look. No idea but if she have had a bad day, she should have gone home and never take it out on the customers.

Went here for a chicken strip box meal for my 8yr old son. Girl on the drive through gave us the wrong meal had to drive back around again . My god did she then throw a wobbler of an attitude because she had to refund us and then take our order again attitude was real bad she was rude shut the window on us got another staff member who was polite and he refunded us and served us the correct meal. Absolutely no customer service skills and poor attitude they now also charge 50p for a sachet of BBQ sauce. Need to stop going here no need for that sort of attitude!

Just want to say that I was served on the drive through by a lady by the name of Somi, her customer service was absolutely impeccable. Lovely to deal with, and great and attention toy order. An absolute delight to speak to. Give this girl a raise!

My order was two zinger burger with drinks and 2 wings currently on offer for £6 I believe. The quality of the zinger burger was terrible. I don't think it was fresh at all. Decided to give different branch ago in gorton with the same order. Tasted so much better than Heaton chapel

Missing items multiple orders. Poor quality fried chicken that has no chicken just a fried rib cage. Neither uber eats or kfc will help me with my issues after multiple contact attempts. Not using either of these scam companies ever again. Edit: In response to kfcs reply. Uber said they resolved my issue and closed the case (which they did not) they will not address my issue as more than 2 days have passed. I just get the same reply form them and you saying there nothing you can do. Where are my consumer rights? Who is responsible? Where is your customer services? You say they are "best" place to help me. They have not and will not, so are you now in place to help me as you made the food?

order never turned up was over 2 hours I had to contact just eat customer service to get them to cancel the order , absolutely ridiculous

Was served quickly, staff were polite, food was nice and hot.

The lady at the counter is very rude and not welcoming at all. I went to collect the order and she behaved very rudely. Not coming again 😞 very very disappointed experience.

Items missing from my order very unhappy

I ordered extra wings they didn’t come I ordered supercharger sauce that didn’t come and a drink with my meal didn’t come?

lovely warm food delivered with politeness and all order correct thanks

large gravy from 6 piece bucket was missing

No improvement since my last review

Just called here for a bite to eat on the way home and card payments only.

zinger rice box hit the spot! Nice one guys

lovely, hot and delivered on time

delivery was on time but the delivery man was very rude and abrasive.

Failed to read instructions on order form. READ YOUR INSTRUCTIONS!!!!!!!!!

Missing meals! Only received drinks and popcorn chicken with no fries! Also two meals were missing

The order wasn't delivered at all. pathetic service. I have requested a refund.

Food was flimsy wrapped in this freezing weather, food barely warm KFC NEEDS START PAYING ADULTS TO COOK SRRVE FOOD STOP PAYING BELOW MINIMUM WAGE AND KIDS

Have one lot of fries missing and got the wrong burger!

food is usually to a decent standard but the zinger burger was awful.. bottom bun was rock solid and hardly any mayonnaise. chips were cold. wasn't happy

Next time you pack orders make sure you pack all items you a scruffs

pizza was fine, but garlic bread was not garlic bread, it was dry pizza base with tomato paste on and inedible

the food was all wrong so I would like a refund of it all.

Very very tasty today thank you

But the food was not warm had to warm it up

Some of my food was missing and it was all cold

The food was pretty cold by the time it arrived not sure whether it’s because of the restaurant or the driver going around the houses and presumably doing another delivery miles away after collecting mind

Food was absolutely horrible it was cold when it finally got here and the burger was drowned in mayo and the skin was missing off it worst food I’ve had

Because you forgot my sauces on my recent order you get bad marks all around well done

food cold, missing items and the bucket completly collapsed in the bag

I never received my popcorn chicken! 😔

I didn't get my order, even thought it said deliveredv😔😠 I wouldn't have given any stars, but can't submit without picking one

My sister and I had a great experience here. The service was excellent, Dane went above and beyond for us and clearly works very hard. The food was great also.

I am missing a corn on the cob aswell as my chicken strip thanks .

Very nice place but always something missing this time was a chicken fillet last time gravy never get any refund either other than that nice food

Charge a fortune and missing items. Not the first time either.

Lovely staff and food was served very quick.

Food was cold very small pieces of chicken but tasted good

I literally found a nail clipping in my food!! Easily the worst KFC we've been to. Our chips were also cold and the overall quality was very low.

The order was really cold when it reached

No drink! Always something missing!!!!

Ordered 3 wings and a small chicken tenders box but they replaced the tenders with chips?? I was so hungry I couldn't be bothered calling them when I got home...

Didn’t get right things with box meal and it was cold

A couple of pieces were perfect but a couple were too dark as though they had been left under heat.

We ordered a Colonels 2 piece meal and 2 pieces of chicken. Can I ask - so where is the food I ordered????

Went past me twice employ people who know where they are going food was cold

19.99 bucket for four pitiful .must be for tinney people the best bit was the pepsi

every time I order from here there are always items missing!! its infuriating

Soggy fries and tasteless chicken. What happened KFC?

Item with £8.99 missing store not answering phone , just eat no better as ignored my refund request , and not contact number available to me and completely unhelpful attitude

missing half my order and stone cold

Ordered wrong bucket no drinks no extra stuff nah and costs more

Thank you everything came and was lovely

No drink again fuming not ordering from here again

Of all the things to forget, they forgot the gravy!

Always something missing from the order. Getting a bit ridiculous now.

Food was hot on arrival but fries were missing

KFC, hit the spot, just wish they would give more chips.

Very yummy enjoyed the food thank you

Nicest KFC I’ve had in a long while. Freshly cooked, not overdone, not swamped with coating, hot chips and not hours to wait. Pleasant staff who kept the place clean and tidy - a refreshing change to other stores I’ve been in recently.

one portion of my fries were missing, also when the driver arrived at my block he refused to come up to my door so I had to leave my children to go down and get it. Driver was poor, food was decent

It was the worse KFC I’ve ever had. Literally awful. I won’t be ordering from here again

Literally didn’t even deliver any food just drinks

delivery was good but food was stone cold everything was cold and the bun was going hard

I ordered the box meal for one and I got all breast, 2 regular( breast) 2 fillets (breast)I pick this meal as it is usually a variety

I tried again to give this place a second chance but I was bitterly dissatisfied YET AGAIN TODAY with not only the freshness of our meal WHICH WAS SUPER STALE! but of the contents I received. I ordered a 3 piece colonial meal and I received 1 rib with no meat on it and 2 chicken wings!!!!! Now if anyone is ordering 3 pieces of chicken in a single meal you would assume they are fairly hungry right?!? Well if I wanted to buy chicken wings I would have done so and would have spent less money doing so!!!. I felt utterly ripped off and I felt that they do this deliberately to Uber and Deliveroo customers because they don’t get to see their faces of discontent. Well I for one will am not spending 10 pounds for a seamed more like a snack at KFC when I could have gotten this same snack for less than 5 pounds otherwise. These people are so stingy and clearly cutting back on costs, care for their customers and the quality of their food. To me they are cheap, miserable and have no respect for their customers or their business and this is why I would highly recommend no one order from KFC Heaton Chapple ever again including myself! Epic fail!

Late, cold and missing half the order

Horrible franquicia de KFC, se sintió enfermo después de comer allí, otras críticas son correctas, evitar como la plaga, la oficina central de KFC se han puesto en contacto.

It was clean, the staff were a little slow. Though he was nice enough. The food was okay. Not a fan of KFC chips, but accompanied with their gravy, very nice.

Another store trying to kill customer facing roles. Pushed to order via germ ridden clunky computer interfaces. Tills a no go. Red sign in front of each telling you to use self serve and to seek help from staff if you have problems using them. Always leave these places and go somewhere else..... Works team taken to McDonalds instead! One of us won a free coffee with the meal tokens and another a milkshake. Good times 👌 Will re use this KFC when you open the counter for orders...

correct food delivered but gave wrong drink as I asked for water n sent me pepsi max !:

Ordered regular gravy and did not receive it just eat informed, otherwise ok.

Chicken was probably about an hour old can only be described as dry and bland..it's the same every time I go to this outlet.. untrained staff very poor quality..I am never going into your KFC again..it's terrible.

Food ok but we often have missing items when ordered from the Heaton chapel branch.

food was stone cold and over an hour late sort it out

Toilets are disgusting for an eating establishment, they smell, they are not clean and unfortunately the service doesn't live up to the cost of the food.

Today I order from KFC a meal box and they deliver the wrong order. In the morning they are not busy too much then I don’t know why I received the wrong order.

Food was very nice gravy was forgotten last time but given on the house today very happy customer

Food was excellent but order was missing the bottle of Tango

Always things missing from here! Not happy when it costs a fortune too, spent £40 and half missing

Zinger tower burger is perfect .

They charged u everything u need for ur meal... Ketchup or bbq sause, 50p for little pack

Not had KFC in over 20 years. It use to have this very flaky/crunchy coating now comes smooth and bland. Wings were ridiculously small and pathetic. The only nice item I ordered was the fries. 5 star delivery one star for food. Never again.

I asked for gravy and got beans. Now the whole meal is ruined

Re delivery from this branch. Bottle of coke missing regularly. For the first time today I decided to complaint and both the restaurant and KFC customer care were most unhelpful, sending me from pillar to post until I gave up. Expectations are low given it’s KFC but I should not be paying for items I have not received.

We ordered a 6 piece meal with wings etc. everything come but no chicken!! KFC were not interested as it had been ordered from just eat!! Not impressed at all as could not get hold of the driver and had very disappointed grandkids

Closed today for inspection with no online advice or telling anyone. Wasted 30 mins drive. Could have gone somewhere else..pathetic

I ordered extra fries with my order and didn't come, it's only because I am not well I have use service and trust me I won't be using it again as delivery driver have told me in past when orders haven't come right to take up with the restaurant,

It wasn't delivered to my address.

Though cheaper out of three providers, still not value for money. When it states small popcorn chicken, the were not joking. Should never have bothered.

Wrong order! Gave me a very spiced burger with hash brown on when I didn’t order that

Don’t always read the notes and often leave out food or put wrong items in.

I'm used to the coating being crispy but it was soggy

Ordered a wrap and kfc have not put it in

The gravy spilt through they bag and it ripped not happy this time

no fault of the delivery man, the app kept changing the time

1 burger cooked to perfection the other I threw in the bin also 1 or 2 sides missing