KFC Heaton Chapel in Stockport

My sister and I had a great experience here. The service was excellent, Dane went above and beyond for us and clearly works very hard. The food was great also.

I am missing a corn on the cob aswell as my chicken strip thanks .

Very nice place but always something missing this time was a chicken fillet last time gravy never get any refund either other than that nice food

Charge a fortune and missing items. Not the first time either.

Lovely staff and food was served very quick.

Food was cold very small pieces of chicken but tasted good

I literally found a nail clipping in my food!! Easily the worst KFC we've been to. Our chips were also cold and the overall quality was very low.

The order was really cold when it reached

No drink! Always something missing!!!!

Ordered 3 wings and a small chicken tenders box but they replaced the tenders with chips?? I was so hungry I couldn't be bothered calling them when I got home...

Didn’t get right things with box meal and it was cold

A couple of pieces were perfect but a couple were too dark as though they had been left under heat.

We ordered a Colonels 2 piece meal and 2 pieces of chicken. Can I ask - so where is the food I ordered????

Went past me twice employ people who know where they are going food was cold

19.99 bucket for four pitiful .must be for tinney people the best bit was the pepsi

every time I order from here there are always items missing!! its infuriating

Soggy fries and tasteless chicken. What happened KFC?

Item with £8.99 missing store not answering phone , just eat no better as ignored my refund request , and not contact number available to me and completely unhelpful attitude

missing half my order and stone cold

Ordered wrong bucket no drinks no extra stuff nah and costs more

No drink again fuming not ordering from here again

Thank you everything came and was lovely

Always something missing from the order. Getting a bit ridiculous now.

Of all the things to forget, they forgot the gravy!

KFC, hit the spot, just wish they would give more chips.

Food was hot on arrival but fries were missing

Very yummy enjoyed the food thank you

Nicest KFC I’ve had in a long while. Freshly cooked, not overdone, not swamped with coating, hot chips and not hours to wait. Pleasant staff who kept the place clean and tidy - a refreshing change to other stores I’ve been in recently.

one portion of my fries were missing, also when the driver arrived at my block he refused to come up to my door so I had to leave my children to go down and get it. Driver was poor, food was decent

It was the worse KFC I’ve ever had. Literally awful. I won’t be ordering from here again

Literally didn’t even deliver any food just drinks

delivery was good but food was stone cold everything was cold and the bun was going hard

I tried again to give this place a second chance but I was bitterly dissatisfied YET AGAIN TODAY with not only the freshness of our meal WHICH WAS SUPER STALE! but of the contents I received. I ordered a 3 piece colonial meal and I received 1 rib with no meat on it and 2 chicken wings!!!!! Now if anyone is ordering 3 pieces of chicken in a single meal you would assume they are fairly hungry right?!? Well if I wanted to buy chicken wings I would have done so and would have spent less money doing so!!!. I felt utterly ripped off and I felt that they do this deliberately to Uber and Deliveroo customers because they don’t get to see their faces of discontent. Well I for one will am not spending 10 pounds for a seamed more like a snack at KFC when I could have gotten this same snack for less than 5 pounds otherwise. These people are so stingy and clearly cutting back on costs, care for their customers and the quality of their food. To me they are cheap, miserable and have no respect for their customers or their business and this is why I would highly recommend no one order from KFC Heaton Chapple ever again including myself! Epic fail!

I ordered the box meal for one and I got all breast, 2 regular( breast) 2 fillets (breast)I pick this meal as it is usually a variety

Late, cold and missing half the order

Horrible franquicia de KFC, se sintió enfermo después de comer allí, otras críticas son correctas, evitar como la plaga, la oficina central de KFC se han puesto en contacto.

It was clean, the staff were a little slow. Though he was nice enough. The food was okay. Not a fan of KFC chips, but accompanied with their gravy, very nice.

Another store trying to kill customer facing roles. Pushed to order via germ ridden clunky computer interfaces. Tills a no go. Red sign in front of each telling you to use self serve and to seek help from staff if you have problems using them. Always leave these places and go somewhere else..... Works team taken to McDonalds instead! One of us won a free coffee with the meal tokens and another a milkshake. Good times 👌 Will re use this KFC when you open the counter for orders...

Ordered regular gravy and did not receive it just eat informed, otherwise ok.

correct food delivered but gave wrong drink as I asked for water n sent me pepsi max !:

Chicken was probably about an hour old can only be described as dry and bland..it's the same every time I go to this outlet.. untrained staff very poor quality..I am never going into your KFC again..it's terrible.

Food ok but we often have missing items when ordered from the Heaton chapel branch.

food was stone cold and over an hour late sort it out

Today I order from KFC a meal box and they deliver the wrong order. In the morning they are not busy too much then I don’t know why I received the wrong order.

Toilets are disgusting for an eating establishment, they smell, they are not clean and unfortunately the service doesn't live up to the cost of the food.

Food was very nice gravy was forgotten last time but given on the house today very happy customer

Food was excellent but order was missing the bottle of Tango

Always things missing from here! Not happy when it costs a fortune too, spent £40 and half missing

Zinger tower burger is perfect .

They charged u everything u need for ur meal... Ketchup or bbq sause, 50p for little pack

I asked for gravy and got beans. Now the whole meal is ruined

Not had KFC in over 20 years. It use to have this very flaky/crunchy coating now comes smooth and bland. Wings were ridiculously small and pathetic. The only nice item I ordered was the fries. 5 star delivery one star for food. Never again.

Re delivery from this branch. Bottle of coke missing regularly. For the first time today I decided to complaint and both the restaurant and KFC customer care were most unhelpful, sending me from pillar to post until I gave up. Expectations are low given it’s KFC but I should not be paying for items I have not received.

We ordered a 6 piece meal with wings etc. everything come but no chicken!! KFC were not interested as it had been ordered from just eat!! Not impressed at all as could not get hold of the driver and had very disappointed grandkids

Closed today for inspection with no online advice or telling anyone. Wasted 30 mins drive. Could have gone somewhere else..pathetic

I ordered extra fries with my order and didn't come, it's only because I am not well I have use service and trust me I won't be using it again as delivery driver have told me in past when orders haven't come right to take up with the restaurant,

It wasn't delivered to my address.

Wrong order! Gave me a very spiced burger with hash brown on when I didn’t order that

Though cheaper out of three providers, still not value for money. When it states small popcorn chicken, the were not joking. Should never have bothered.

Don’t always read the notes and often leave out food or put wrong items in.

I'm used to the coating being crispy but it was soggy

Ordered a wrap and kfc have not put it in

The gravy spilt through they bag and it ripped not happy this time

no fault of the delivery man, the app kept changing the time

1 burger cooked to perfection the other I threw in the bin also 1 or 2 sides missing

Food over an hour late, I don’t know how it’s so hard to get items wrong. Clearly there is people are incapable of the most simple tasks.

Cold food bad staff wrong order everytime

good food, little bit expensive for me for this kind of fast food. wish they had different options in the vegan menu..

Where is my order I got nothing given to me and I spent £30 odd on this

Disgusting service, delivery never arrived,says it was delivered,10.40pm and I haven't got my food will never order from here again

awesome food Thank u was Hot Worth or buying Many Thank u

Not my favourite food place. It was nice to be able to get an alternative meal of rice, salad and chicken.

The chicken tasted of bleach and was inedible. I complained to Just Eat and they refused to refund me…I am disgusted. Newspapers here I come!

The order arrived incorrect with insufficient hot wings and unordered supplementary items.

very happy with the treatment, excellent service, lovely food, thanks to Alisha

The chips have been undercooked on the last 2 visits. Not coming back again.

Popcorn chicken had exactly 8 piece's very small like a very small childs size chips was cold

Missing 2 x popcorn chicken, a tub of gravy and a bottle of Pepsi max

I put in note no chicken wings .. and got chicken wings !

Could not get in, road blocked with all the unmanaged traffic queueing. Needs traffic management. Terrible

Food arrived on time however I got a missed call from a mobile number, they left a message saying they had received an order that wasn't theirs, with my mobile number, address and name on. I can only imagine that perhaps the restaurant completed my order twice, one was delivered to me and the second went to another lady who had ordered something else. I am not happy that someone has had access to my name, number and address as this is a breach of GDPR. This should be investigated.

great delivery and good warm food

It's my second home ...just love it.😋

Delivered completely the wrong order this time and had several previous occasions of missing items, will not be using just eat again

Always missing items everytime I’ve ordered

nice and warm still, polite friendly delivery

The food was cold and hardd when it finally arrived driver was driving around for over twenty five minutes before he finally brought it and it was missing items which is becoming a regular thing for this kfc,have rang and let them know they need to check the bags and contents before sending the food.

there woz some coleslaw missing.

Gave me a sevire case of dirrahoea

order was not complete i will not be buying anything from here again

The place could have been more neat and tidied up. Some sort of smell was always there.

arrived cold and soggy. tracking showed driver went to another delivery before ours. Food was wrong, ordered a zinger meal which wasn't what came. also chicken leg arrived instead of fillet. extremely disappointed and utterly disgusted,how much money I've wasted. nearly £40 to feed 2 people, good job I haven't got a family of. KFC won't be on the menu for a long time.

We get a family bucket and it nearly always arrives without the bottle of Pepsi!!

Very small pieces of chicken and my burger was shocking. Didn't even taste like KFC chicken . Very much like supermarket frozen burger no meat to it and flattened out thin long piece not shaped like normal KFC burgers . Absolute waste won't order from here again. Definitely cutting corners . Also was missing my 4 pieces of chicken I ordered separately from box meal . If this is KFC they need to do better

I usually buy from this place and have no issues with them when we go via drive through but I have to say now that we have ordered via Uber Eats, they have really ripped us off! Firstly we ordered four prices of original recipe chicken and instead they gave us four hot wings. Next we ordered two filet tower box meals with 1 x chicken each. The burger filet wasn’t even KFC chicken. It was a fake meat. Like flat out cardboard that had no flavour to it. We both got the same issues. We couldn’t believe it! We felt like they ran to Aldi and gave us packet chicken because it tasted awful! They think we can’t tell! Yes we bloody can! The food was in edible!! The one peice of chicken they gave us both a small chicken wing! Does this even constitute as chicken for your box meals? Cheap buggers! I was so disappointed we made a complaint on Uber Eats and lucky we got our money back! So is this what I’m meant to expect from KFC going forward! If you buy a branch in the KFC Franchise, why don’t you be proud of what you are serving and set some high Standards for yourselves? Because the poor quality cheap digs and badly cooked food shows there is true problems coming from this branch and it either needs to be sold off to new owners who care or the entire staff needs to reapply for their jobs under new management! I don’t know what happened to their quality but in my eyes they went from a 9 out of 10 to a 2 out of 10, in a few years! I will never order from Heaton Chapple KFC again after this! You don’t deserve customers if you’re going to cheat us on our orders! I highly recommend people steer clear of this KFC at Heaton Chapel if anyone is reading this! You just lost another two loyal customers! It’s just a matter of time before you lose everyone!! Waist of money! This branch is a joke!

The bun on the burgers was hard as a rock

food was nice but Dissapointed coz food wasn't fresh cold wings and chips

missing items as per usual 😕 even after asking them specifically not to forget any sides or dips

things from our order was missed.

one beans missing and the gravy opened all over