The best restaurants serving American food in East of England

Started queuing at 10.50 with a sign up saying wait time for food was 8 mins. Got seated quickly enough mmjw to be told it was lunch menu only. Disappointed but ordered anyway. After 40 mins still my food. That's simply not good enough when you're trying to catch a flight. Really bad show. 👎

Burger bun stale. Garlic bread stale. Pizza poor (just like it came from the supermarket frozen section). Server not really bothered when I reported this. Won’t return.

I hate complaining but the food here was really disappointing, we ordered 2 burgers and both were extremely tasteless/dry and never even had any salad in the burgers, the burger buns tasted stale as if the bread had been left out and gone hard, my son had a kids meal that was extremely cold, did not appear to be cooked fresh, Mustard on the table was gone off when I poured it it was extremely watery when I checked the date it was out of date! Charging high restaurant prices with extremely low quality, I would give zero stars for food but gave 2 stars as my son enjoyed the soft play area but safe to say we wouldn't return to this restaurant.

Incompetent waiter first took our order. Young Asian gentleman wearing glasses. Messed up the drinks order and the food order completely. Tried arguing over the fact I wanted to order a small portion of Mac and cheese for my elderly grandmother and said that we couldn’t. Had to have one dish re cooked as it was completely wrong.

Place your order on the Wetherspoons app and receive a short measure of beer delivered to your table. Disappointing. ..

Ordered burger meal would redolent friendly staff and nice atmosphere would definitely recommend only thing is that the chilli sauce and garlic weren’t as nice other than that everything else is good

This was our second and last time going to Chicktopia. The first time was just after they opened and there were some service issues, but the food was good and so I forgave the teething problems. I regret my forgiveness. Today we ordered from the machines, which were clearly malfunctioning, but with no explanation we ploughed on. The only person serving (remember this was a busy Saturday lunchtime!) was young and certainly not well-trained in dealing with the public. When the machines failed to register our order (and everyone else ordering at the same time) he resorted to taking a photo of the order and taking that through to the kitchen. All this without a word to us, let alone an apology. We waited over 20 minutes for the food, with more and more people gathering behind us. In all this time no staff offered any welcome to people arriving or apologies to those waiting. When I asked the 'manager' what was going on and asked him to explain things to us he just said 'it's all fine now'. I understand a computer malfunction, I do not understand the lack of communication. I had plenty of time to write an email of complaint to the company as none of the staff were talking to me. When we finally got the order it was missing the sandwich. I felt so frustrated. When I went back to query it I had to wait another 15 minutes. Again no apology, no explanation. Since coming home and reading the previous reviews I have realised we didn't receive our sides (Texas toast and Louisiana biscuit). It's such a pity - the food is decent, but the staff are so poorly trained. There is no way I could recommend it, or return myself.

Really good food with attentive staff. Nice atmosphere. Anastasia and Emanuela were both excellent.

I ordered McDonald’s form the McDonald’s app but it never arrived and they will not answer there phone to get a refund been trying for an hour now it says it’s been delivered but to what address it isn’t mine.

Just ordered a burger from this mcdonald’s, took a few bites and found a sheet of paper through the middle. I am disgusted and feel sick.

With lots of places closing early during our stay we were only left with a few options this being one of them so if you’re after a late night meal this is the place. Our order was taken quickly and served up quickly too. It was tasty. The restaurant itself however is not a pleasant environment. It’s a bit like a barren school dinner hall and not pleasant at all. Make the restaurant a bit more comfortable and this would be great!

Hadn't been in a Starbucks for a while. We won't be returning. For those who are not regulars, it is not clear where to order. £9+ for two small coffees 😳 (albeit non standard). Is the straw meant to pierce the plastic drinks covering? It doesn't! The toilet was not clean. There was unmentionable brown stuff around the rim. This branch is not a good advert for Starbucks.

The food was reasonable, the staff very friendly although not that attentive. Disappointed with vegetarian options very limited and then two of them were unavailable. We were two couples, grandparents and grandchildren, eating before a show. The food no better than ‘pub-grub’, chicken burger very dry, other food passable, drinks ordinary. Would possibly go again, if going to a show, but their are many other eateries within walking distance or short drive, so it would be dependant on the weather. We booked and were surprised how few people were in there, further: trying to book a table is very difficult, so I certainly would not bother going through that drama again.

Every single time I go into this Subway the same woman, presumably the manager, is berating a different young man working behind the counter. Genuinely shouting at and bullying them right in front of customers, I think it’s disgusting and completely puts me off going in. The same experience with the same woman whenever I have been in there in the past year and I have also witnessed her being rude to customers. She should be ashamed.