The best restaurants serving American food in England

Upon arriving at the second window to collect my order, the employee handed four drinks through my car window. As she passed them, the drink carrier gave way and tore, causing a large Coca-Cola to spill across my central console, passenger seat, my son’s trousers and shoes, and into the passenger footwell. The employee offered no apology and instead instructed me to move to the next window. I questioned her, saying, “Did you not see what just happened?” She responded by simply replacing the spilled drink, as if that were sufficient. I then requested to speak with a manager, at which point Joanne, the on-duty manager, arrived. She did not offer an apology or express any acknowledgment of the inconvenience caused, repeatedly stating that “it was an accident.” I politely asked for a refund on my order to cover the cost of a vehicle valet, but Joanne refused, saying she couldn’t make that decision and, if it were up to her, the answer would be no. She took no responsibility for the situation and continued to dismiss it as an unavoidable accident. When I requested to speak with another manager, Joanne declined three times, asserting that they would share her opinion. Eventually, another manager, Phil, came to assist. He was far more understanding and empathetic but explained that he could not override Joanne’s decision without consulting his supervisor. Phil assured me that he would escalate the matter and took my contact details for follow-up. While I am optimistic that Phil will ensure I receive a call back from a senior representative, I am deeply disappointed by Joanne’s handling of the incident. Her lack of professionalism and unwillingness to address the issue appropriately raises serious concerns about how she was placed in a position of authority. I would caution others to reconsider visiting this establishment.

Was excited to try this place, what a disappointment! Walked throught the doors to be greeted with utter silence! No ambience whatsoever! The girl behind the bar firstly told us that they only had diet coke to drink! Nothing else! Sat down and ordered our food, there was one other table of three in the place, we waited at least 25 minutes for our order, the "messy bird" fries were ok, beef burger looked dry and "tired" I ordered the "seoul" fried chicken burger, after two bites I realised it was not cooked in the middle! Inexcusable! I had eaten in this place when it was the bokshop and always enjoyed it! I don't see this place surviving unless they buck their ideas up! On the plus side they gave me my money back with no quibble

Awful Service! Got my meal a minute after my partner ordered and they didn’t get their meal for 10 minutes and i went up to asked about his meal and all I got was dirty looks from this one member of staff and the whole time we were there she just kept staring at the two of us. Working in customer service myself this was an awful display and food was not up to standards!

Really terrible service and food the worst. I ordered 3-piece chicken and got 3 Sad, dried drumsticks. The worst kfc I’ve visited.

¡Muy poco profesional! El asistente del mostrador me ignoró por completo y no tomó mi orden hasta aproximadamente 10 minutos. Parece como si estuvieran nevados y no pudieran hacer frente a los pedidos en línea. Mala experiencia

Excellent service this morning! Tom, who helped me, was fantastic, checking allergies and serving efficiently despite how busy it was. He was also personable with other customers. Food was hot, of a good quality, and tasted great. Appreciate the vegetarian offerings in particular.

Terrible! I recently ordered from Burger Now in Swindon, and unfortunately, the experience was far from satisfying. The delivery was incomplete, with a crucial part of the order missing. As a result, what did arrive was stone cold by the time it reached me. There's nothing worse than looking forward to a meal and then being let down by cold food and poor service. Given the mishap with the order, it’s clear that their attention to detail and customer service needs serious improvement. I won’t be ordering from here again anytime soon. To be told given that I should ask for a refund tomorrow, DISGUSTING.

The worst kfc ever chips cold and limp asked for salt they said it was in the pack and not in there corn was cold disgusting The staff seemed like they didn’t want to serve me and they gave me straw for my Fanta joke

Terrible compañía ya que cobran £ 60 - £ 100 por el aparcamiento si te quedas demasiado tiempo o sales del sitio, incluso después de 10 minutos de aparcamiento.

Thursday 23rd March and we were travelling along the M5 on our way from Seaton, Devon to Bolton. We stopped at this Service Station for a quick bite and a pit. We visited this branch of McDonald's which is located in the circular Food Hall area in the Service Station. It has a number of eateries, including this one around the edge of the area with seating in the centre. We ordered and paid for our food and drinks, two cheeseburgers and two flat whites, via self ordering screens. We did not have to wait long for our order to be prepared and collected. The burgers were tasty and at a good temperature, the coffee was as always flavoursome, fans of McD's coffee. The seating area was clean and well maintained. This was one of the best Service Station's that we have visited and McDonald's did not disappoint.

Toilet, rubbish, shocking!!! I arrived at 12.15am and was informed that I wasn't allowed in, I'd just finished work and fancied a quick pint before I went to my hotel. The doorman informed me that it was after midnight ( surely I know that,as I'm quite aware of the time) !!!! .If you advertise that you are open until 1am then ......,either you are not open as advertise or your doorman is turning away trade? MAYBE I could understand if I was a teenager or drunk, I'm nearly 60 and like I've previously stated had just finished work, I'd love to here from the management to explain.

Got fined for spending 2 hours here, should extend parking limit if they want customers to buy more than one drink, drinks average, would not recommend

Worst ever service , waiting alteast one more than 30 minutes only for naan , ridiculous experience in my life and specially staff don’t know how to treat the customer uneducated people

it does not ever serve coffee in the last 2 years I have gone there. Every time I ask they only offer soft drinks which I am not happy with.