KFC in South Gloucestershire

Awful Service! Got my meal a minute after my partner ordered and they didn’t get their meal for 10 minutes and i went up to asked about his meal and all I got was dirty looks from this one member of staff and the whole time we were there she just kept staring at the two of us. Working in customer service myself this was an awful display and food was not up to standards!

No offer of sauces and family bucket only had drumsticks and wings in. No thighs, breast. Unable to get through on phone to complain and no facility to leave a voicemail!

Called at Ferndown KFC on the way home from Bournemouth Beach. Great service. Lovely chicken. Well done Ferndown KFC

This is my local KFC. We come here when our waistlines allow!! Occasionally you may get an order done correctly but it is pot luck!! It is renowned for being slow too. Today I ordered four meals and received two. When I said I asked for three popcorn chicken meals I was told I hadn’t (even though everyone else heard me say three). I’ve actually got to the point that if I use the drive thru, I plan to go round twice to get my food. It can be so bad it’s laughable!

Absolutely shocking service, awful branch that has NEVER managed to get an order correct. After a 25 min wait today the usual incorrect order was served. No corn on the cobb, chicken leg a dried up budgie leg, and burger was wrong! Staff run around like headless chickens whilst not achieving anything. This branch needs a serious kick up the arse or at the very least a manager who can manage the place and the staff. Surely it’s not that hard to put 4 pieces of a meal together without cocking it up! My advice to anyone mad enough to go to this dump is to turn round and drive the extra 5 Mins to the Filton branch - Well run, always get the order right and better food

£6.50 for this, what a rip off. The malteaser krushem milkshake was £2 pound and it is really stale and watered down. RIP off.

We went to get lunch for a family picnic at 1200 on a Sunday easy you would think for a chicken fast food restaurant (I use the word loosely). Ordered two family feast buckets so fried chicken and chips what can be difficult about that .... a 45 minute wait is what as they had nothing ready.. no apology complete lack of interest and when we got to our destination literally a Mike down the road it was stone cold and the fizzy drinks were flat . KFC had an amazing reputation a couple of years back but what has happened, never again

Wow bank holiday weekend short staffed closed drive through queue out the door. Staff all looking at each other as the queue got bigger. Close down or do the job correctly. 👎🙁 look at the previous reviews. It’s not a one off.

Food was fine. The queue was very very slow. The staff were chatting instead of serving which was quite frustrating. There were 2 people ahead of us. By the time we finished, the queue was out of the door. And this was at 3.30 - not prime lunchtime. The ladies toilet was dirty, with an unwashed sink and very grubby floor. Not great! We won’t be back to this one

we made order 4 a bargain bucket got home to find 14 peice it was all wings and only 1 breast made phone call and told next time we will give you one extra piece WOW don't think they will a next time there how rude and lah at me overy the me very angry

Yesterday afternoon at 17:45pm your shop had a fight within 4 customers - they all around early 20s teenages, your shop was so busy and big massive queue and lots of children around too, when the fight started, it seems no one stop the fight, but one of your male staff - he is super amazing, he ran to them and try to stop the fight, he is our super hero, he stop my children to getting hurt when we were in the queue, he risked his life to stop the fight, he is brilliant and KFC should give a credit to him, I don’t know his name but thank you so so much for helping us and our children.

Went through the drive through and Reece was absolutely disgusting. We asked for two large meals and krushems. Got to the window and got the krushems wrong and only put on regular. Reece then had the audacity to tell us we were wrong even tho we ordered the food and argued with us. I can't believe what I have experience and would give no stars if possible definitely avoid terrible service.

After shopping at the mall we went through the drive through of KFC. Not many cars in front of us, was quite quick to order. However we waited about 10 mins before getting to the window for our food. Arriving home to a hungry family, with a very disappointing and tasteless and dry couple of buckets of food. I'm afraid we will be using an alternative chicken fast food place in future. Our food seriously let the company down.

A couple, we dropped off the M5 looking for a fast food outlet, and found KFC just down the road. We queued for a few minutes before getting served, but the food itself was served in moments - we opted for a classic 3 piece meal, and a 'Boneless Banquet'. The 3 piece was a safe bet as always, and the BB wasn't - hardly a banquet but a reasonable fried chicken selection. Along with drinks, we had okay eats; the restaurant itself was clean and warm, and there was plenty of space to sit. The toilet facilities were overdue a clean, that's the worst that can be said.

So today I ordered a fillet tower box meal and asked for corn on the cob to which they ran out of so I was like ok that's fair enough however I opened my burger to find it was just a plain old fillet burger yet they charged me for a tower. When I went up to state the error it turns out they had no hash browns and were passing off normal fillets as towers hoping nobody would notice this is disgusting management to be honest

For such an immaculate mall , this restaurant is terrible. Ripped seats , dirty and sticky tables, greasy food and customers had to clear other people’s remains before they sat down. How the cribbs management lets them continue beggars belief.

Greasy food. Didn’t feel clean eating inside. Wouldn’t recommend eating here. Won’t be returning in the future

Well,not had KFC for 35 years + Just as I remember it,if you like chicken. Just the place to fill your face...

I should know better than to keep returning, and I see little point in reviewing these types of 'restaurants' as they are what they are, pretty much. It is however about time someone from KFC leadership took the owner to task over cleanliness. I have never been here and see the place clean, ever. The floor is always dirty, the tables are always dirty, which makes me think - and I'm am pretty confident - the kitchen is always dirty! I wasn't ill this time but it wouldn't surprise me if people are...

I’m sorry to leave this review as the staff was polite and it’s noting to do with the service.

I go to this kfc alot! It has got to be one of best kfc's around. The chicken here always seems to be fresh, the chips are hot, the gravy is always thick and the staff here are always nice. Staff are always cleaning down the tables which is nice. Great chicken, thank you!

I came here with my hubby and kids a teen and my 2 year old! First off, when we came in one of the staff members was arguing with some small teens even swearing at them! Small children around and swearing in front of the customers if you have problem customers you tell them to leave.

The Cribbs Causeway outlet is bright and clean. After having the worst experience of a KFC (in Tavistock, 30 years ago!) It has been some time since I have been in a KFC.

Just visited your restaurant, and i have to say that i always find it hard to choose from your menu. Thanks to Zitka, my life was made so much better easier towards understanding what to choose. Always looking to satisfy the costumer’s needs.

Id happily rate this as minus 5stars..

I’ll be the first to complain but on this occasion it’s 5 stars from me. Busy but very efficient and friendly lady at the counter who smiled throughout. The food was hot and well cooked. The place although packed was clean and I really can’t find any fault so a thumbs up all round because working in this environment is challenging to say the least.

Awesome food as always. Great staff. Very clean. Had family day out and it filled us all up to carry on shopping for the day.

What's more to say than this is a KFC! Service not too bad though you have to ask for condiments and when you do they scrimp on them

Terrible...fast food. Queued for 20 mins in a KFC. It's supposed to be fast food and even the food delivery took ages. Staff on go slow mode!

I've used this KFC on and off over the years as it is the nearest one to my home. Every time I wonder why I bothered. First of all the service is chronically slow for a fast food joint - I mean stupidly, having a...

Qué puedo decir. . . En el pop. camino a casa y fue recibido por un joven muy agradable. él tomó nuestra orden y se cortaron. Por desgracia mi orden faltaba un componente vital, pollo! ! Me dijo que tengo que esperar 10 minutos como no tenían preparado (en un diner de pollo) no pude esperar y me sugirió que comer lo que tenía y me reembolso el pollo que ni siquiera estaba preparado. Esto no era aceptable, aparentemente y pedí ver la gerente, una mujer joven llamada Inga salió y mostró señales de servicio al cliente y de hecho grosero y me dijo de dar la comida a tomar el reembolso! Después de expresar mi decepción en su actitud y servicio al cliente un reembolso completo no tomó mi izquierda y junto con muchos otros en coche a través de los clientes que también dejaban esperando. No es un gran anuncio para KFC o el personal que trabaja y lo conseguí! !

Un salto después de una película en VUE. Ojalá nunca me molestó.. . Pollo patatas fritas, frío en un plato de papel, cálido, Pepsi. Las mesas estaban aguados. sucia, el suelo tirados en comida, basura y manchas de fregado. El personal era amable, lo cual...

Wow la primera vez que he sido servido por un miembro del personal que era muy agradable. Él era amable y servicial, la comida estaba bien como kfc va

We haven't been to a KFC for ages, so on the way back from a business trip we had a guide stop here at cribbs causeway KFC..... it wasn't very quick. The chips were luke warm, they forgot the hot with gs,Coffee machine not working, chicken was dripping out lots of fat/oil... I won't be rushing back

I've noticed that some of the staff have changed and since then the customer service has improved. New colleagues have since started but the waiting time is about 5 minutes :).

Having waited in the queue for over 15mins (thought it was fast food) watching one person serving and another behind the counter chatting to a friend throughout my wait I thought I'd ask for the manager. To my amazement the chap chatting was in fact the manager!When I gave him feedback that the wait was unison able, he was the most rude and abnoxious man I have ever come across.KFC ought to have some sort of standard and sack this man.

KFC is KFC, what more can you say, its chicken or chicken, always tasty, clean, and tidy compared to some you go to.

We visited this store yesterday. Half way through our meal a staff member came running out shouting"fire" after a few minutes and other staff joining in they managed to clear the building. No fire alarm heard until we were outside. Once outside cars were still queuing by the drive thru window and no one told them to move. What we were most shocked was the way all the kitchen staff stood by the back door smoking cigarettes watching the smoke and not telling drive thru customers with engines revving what was happening. It was chaos and staff still just smoking.

The service you get here is awful they are damn right rude and don't do their job properly, they talk to customers with no respect and when you ask them nicely for something give you dirty disrespectful looks!! Hate this KFC would never come back!!!!!!!!!

We have a choice of three KFC restaurants, all within easy reach. I decided against my better judgement to use this branch again, as the last time they didn't put my gravy in. I wish I hadn't! The gravy had been watered down, and side orders were missing. I was unable to return that night so came back the next day. The manager was unavailable, so was spoken to by the team leader who wanted to deal with it by replacing the items then! I tried to explain that I wanted the items with my meal the night before, but it took a while for him to see what I was getting at! A few months later we decided to try again, thinking it might have been a one off. How sorley mistaken we were! We had four different meals with extra sides. EVERYTHING WAS WRONG! No fries in some meals, gravy missing. Whole elements from other meals like no popcorn chicken and no fillets. I had just been driving for 3 hours, and didn't particularly want to go back, but had to as, everything was SO wrong! Again, no management in store, so had to have the team leader deal with it, who, to his credit did everything he could to appease me. Meal sorted, I returned the next day to speak to Ahmed the manager. Very nice gentleman, who gave us free meals for our inconvenience of having to come back again and again. Unfortunately, when we did go back to redeem the meals, the staff were extremely rude, and really didn't want to deal with us. This will be the last time I ever step foot in the place. I wasn't going to speak to head office about my experiences here, but after this, I feel I might have to.

This may be an unfair comment because these restaurants live from people with temporary jobs and maybe next week all the employees have changed. Even so, I've never seen anything like this in my entire life. There were two employees taking the orders and they acted like they were mocking at people, they were taking 10 minutes for each client while loads of chicken and fries were getting cold behind them. Three different people tried to get me an espresso because no one knew how to do it.While taking part of this sad show, someone was back there sweeping filthy greasy water from under the chicken (which I think should have been done when no clients were t the restaurant).Incredible!!!

Hey guys this is my first proper review here! We came here to eat before we arrived at the Hampton by Hilton. No cold drinks were being served so we had to get drinks from Burger King next door.The other customers were very disruptive including a group of people who were swearing but were annoyingly ignored by the staff.The toilets were particularly poor quality as the floor was slippy and the dryers did not work! They're were quite a few kids messing about as most of them were going into the play area and leaving a draft by leaving the door open when it was around the early evening! A partially green chip was found in the bag and also they're were no lunch boxes available which is the same problem as the milk and water! Unlike Burger King they're was actually more than 1 person at the counter. Thank you for taking the time to read this.

As you can see from the photo, if you look hard enough. This was the chicken portions of a two pieces LARGE meal. When I parked up to eat it, I looked in the bag and all I could see was the fries. My first reaction was to think they had forgot to put the chicken in the bag.I moved some of the fries and found what you see in the photos.Also I asked for coffee and was told, sorry we have no hot drinks!! This was my first, and last visit to this branch.

Good food, good service. Nice and quick. Clean and tidy, staff willing to help. Food not greasy. Nicest KFC Ive had in a while

Have visited here on a few occasions, good KFC, friendly staff and the food is as good as always can't beat it!

Horrendous. The chicken was so greasy the skin fell off. The gravy had its own skin.. the tables were filthy. Staff member eating coleslaw around the back another on his mobile phone. Took 15 minutes to get served. Utter joke this kfc is. Never ever again.

Popped in for the Mega Box x 3 spicy chicken caught me by surprise. Never the less great value for money. We did the drive in as there was a big que and a bloke in the car park that thought he was i his office. It was actually some of the staff cleaning.

Had a bucket and two childrens meals fantastic chicken as always great fast service by great staff will use again.

per chi ama il genere, consigliatissimo il posto. A me il pllo fritto piace veramente tanto e quindi consiglio a tutti di recarsi in questo posto quando possono