KFC in South Gloucestershire

If your staff understood basic English better, they may not keep getting orders wrong! Again, no fries in my order after I paid for them! Sort out some decent staff!

My husband called in this evening with two Grandchildren to get some ice cream sundaes. The staff didn't understand him and he came out with crushums. Much more expensive. Most importantly he was aware the staff were laughing at him and speaking in their language about him. We live locally I will certainly be passing on their bad manners and won't be visiting again

I don’t review often, but every time I’ve been to this KFC the staff have been very friendly, the foods came quick and of course it’s been finger licking good. 5/5 for me, I would 100% recommend.

Sorry to say that the staffs had a very cold and hostile approach...no face contact,no smiley face, no thanking you 😞 Remember today's world is highly competitive and tasty food is not the only factor that attracts customers !!

Ice cream machine doesn't work each time I've gone in and the staff even say it hasn't worked for like a year and a half and that they don't think it's ever going to be fixed!

It's a good place to enjoy your food with your family and friends

I had a wrap from there on Tuesday I puked up got food poisoning been going toilet non stop have had headache the workers don’t understand English wery disappointed and will never go to kfc again

Brilliant place. Being Halal adds more to it. Very friendly staff, great dine-in place. Food comes out fresh and it's great.

Cleanest kfc iv ever been in. It was spotless

After waiting for 1 hr and 30 mins I went to the restaurant. The app said the courier was at the restaurant. When I got to the restaurant the courier was not there. My food had been sat for over 45 minutes. I spoke to the manager and he said to contact just eat for a refund. I got home and 3 hours after ordering the courier turned up with the food. I said I did not want it. About 20 minutes later I was leaving the house and I saw the courier left the food on the doorstep. It was raining!

i didn’t receive my order and it says it’s delivered . This is so bad i waited for twenty mins extra and i didn’t even get my order

Always good here. Great freshly cooked food served quickly by friendly staff. Update: still consistently good 👍

Awful! Ordered via Uber eats. Waste of £37! Feel sick! My daughter ate chips and there was a long nasty curly hair in her chips, on top of this I ordered 2x buffalo bites which were completely dry! Hardly any sauce whatsoever! Not even enough sauce to cover half of a chicken bite! Won’t order again and I’m taking my complaint further considering you ain’t practicing hygiene letting hairs drop into peoples food!

Ordered a variety bucket, service was spot on, efficient and fairly quick. Their signature fries are the best. Will keep coming to KFC as a regular customer.

Never received order and placed as delivered. This is my second order in last 2 hours. Both delivered but never received. No helpline to call.

What a horrible experience, came in amd ordered some chicken, I asked for the pieces to be a variety rather than 3 pieces of the same type, just based on previous experience, I was surprised to receive same pieces as if i never asked for it. The person I spoke to who turned out to be a manager, his name was reygonal, or rijonal, what an uncivilised barbaric man! I was asking him politely to change one piece of the chicken and he was already shouting I gave you what you want! I asked him to change his attitude because I am not doing anything wrong but he kept on shouting, and when I asked for his name, he gave it to me while shouting "go make a complaint I don't care!" What a horrible and barbaric awful person to be employed as a manager, i am genuinely shocked.

I would like to Inform that i received an item that i thought was out of date. The stickers were today's date and year 2000 however the item. Please ensure the expiry date stickers are correctly placed on the item. Thank you. I love kfc

cold mash, soggy fries, overcooked corn cobs

Food never arrived, delivery driver was a street away, marked the order as delivered. What’s the point in having a confirmation code if the food can be ‘delivered’ without it. Awful customer services - just an email contact saying they’d look into it… what are you supposed to do with a hungry family whilst you wait for an email response. Rubbish service.

Amazing service given by Harshi, we were been advised with our order and save some money in the same time. Was impressed and will definitely see you guys🤗

Amazing service given by Harshi, we were been advised with our order and save some money in the same time. Was impressed and will definitely see you guys🤗

Food was cold, driver went to the wrong block of flats so we had to walk their because he cut our phone call off before I could tell him and wouldn’t pick back up

Food was cold gravy warm but end up all over my food and bag ruining whole meal and as a driver apperantly connected to my order but didn’t show at restaurant till 45-55 minutes later I couldn’t cancel on app and calling the store directly the couldn’t cancel ethier

The delivery person requested a code before handing over the food, unfortunately we were unable to understand her, so this took quite a while so when we finally understood each other the food was handed over but it was not hot so a microwave was used

Food was cold. Very disappointed with the delivery time, waited 30 mins after the estimated delivery time for it to arrive.

Delivery time was moved 20 min later and drink was spily

It was a good place to eat quickly, we were served quickly and the food was good

It was a good place to eat quickly, we were served quickly and the food was good

The food quality is good, chicken is still warm but the amount of salad is very little. Been ordering the same zinger salad box before but to mu surprise the amount of the salad is inconsiderable.

The delivery guy who didn't speak English, took an hour to deliver the food because he had two other courses before me. I was surprised to get cold food!!

Stone cold chips,,room temp drink, lukewarm burger

What a disappointment. They forgot about my order i placed and paid in self service screen. After seating there for over 10 min and seeing other customers that came in after me, coming out with their orders. After i asked about my order 2 asian girls didn't say anything just acting confused they said something to kitchen stuff and told me that i will get my order in 2 minutes. When i finally got it, the burger was undercooked, disgusting. You wont see my money in this shop ever again. ✌🏻

Good food and staff friendly good service 👌

The food was completely cold like it had not been put in a bag.. all food was cold.

I never received my order even though it said delivered, I was stood outside for 30 minutes waiting for the delivery but never came. I put in the notes to call me when on way or near but no one did! After the delivery said delivered I went up to the KFC I ordered from to complain and they said that just eat don't deliver to hospitals due to paying parking fee. It would be nice to know that they don't deliver to hospitals before placing the order!! this should be stated somewhere!!...

food was freezing cold for 34 pounds I atleast expect it to be hot I'm very disappointed 😞

the food poorly cooked and cold and not even looked fresh

very polite and friendly every time

Was never delivered! Over 2 hours late when it says it was delivered anyway, not good enough still havent had a refund processed yet.

The waiters are very polite and attentive to customers, and the food is of good quality.

Once again three chickens were missing... I have no words even for them!

I ordered chicken in a bun with water and sweetcorn instead I got some dearer option was some kind of barbecue sauce with hash browns. Times to .this is not what I ordered

Wouldn't advise going to this KFC if you don't want your car scratched. Only went in drive thru and the server managed to damage my car and staff were all laughing. Awful service deserved to get shut down. Just looking at all these reviews they need to get shut down!

No good burger fillet very cold regular even not taste & chips also very cold. popcorn ok

everything was hot and delicious 😋

I went round to window 2 as no one in window 1 and the door was shut. Waited a few minutes watching 7 staff goof about for them to tell me I had to go the other window because the till doesn't work. So I go back around to order at window 1 . I pay over £33 and see 3 bags in a large bag that seems right. Got home and I am missing large popcorn chicken and mash potatoes which is approx £8 ! Called them for a refund...which they cannot do so I have to go back. For my trouble, all I was offered was replacement food and to keep the old food. No extras or refunds. Manager did not want to replace the drinks either...2 cokes and a krushem. I gave him back all the old food order and he replaced the 2 cokes but not the Krushem. I have him back the old drinks. He replaced the Krushem. I now have just what I paid for. As compensation he offered small popcorn chicken saying that's all he can do....no Refunds! I asked for the popcorn chicken and a bottle of Pepsi. NO can't have that! Just the Pepsi!!! For the terrible attitude,help and service this is all they can do. No cares given to anyone but themselves and goofing about like unsupervised school children. Now I know why they weren't busy...most people avoid this place

I have visited the Filton KFC many times and I really enjoy your food and restaurant. However, the staff at this location are not good. They do not know how to handle customers and are very slow. This is not just my issue—my friends and other customers are facing the same problems with your staff. Please take the time to learn from other successful restaurants like McDonald’s, Greggs, and Subway on how to properly interact with customers. In particular, the night shift staff need significant improvement. Their service is especially poor and impacts the overall experience. Please save our Filton KFC by improving the staff’s customer service. Thank you

wasnt good quality at all. chips were cold and not so great!

Visited yesterday around 5pm ordered a 3 pieces of chicken and standard fries and a white coffee which was £7.49 Wait time was quite quick and I sat down to eat my meal. Chips is quite a small portion for standard size. 3 different size pieces of fried chicken which was a bit dry but I did eventually eat. The coffee was over milky which was a surprise as usually they give you milk portion to put in yourself. They were quite busy and were playing music quite loud for a food establishment of this chain. Parking is free and I think you have 90 mins . The prices here are cheaper than cribbs causeway store by at least £1 .

Good KFC (not all are). Had good food that wasserved hot and quickly and not too greasy.

Once again got gravy instead of the corn on the cob. Poor show.

Food was fine and it was all there which makes a change. Driver was the most awful human being I had come across. Said he was in a car park near and I had to come and find him as “this was not a come to the door service”. After coming out of my home at after midnight and instructing him how to find my address in the freezing cold I got to consume my cold meal.

Spent over £33 to be given a mouldy burger and be told I’m not eligible for a full refund and got cut off, absolutely disgusting place needs a visit from health & safety

As always great food. Delivered on time. A bit annoyed about delivery charge and a 10% service charge

Every time there's a problem, there's a shortage of chicken, today they didn't give me Pepsi, I called the restaurant and you told me I could come pick it up, why should I pay the driver? Because I don't want to go in person. I have the impression that they are sleep deprived!!

There was only rice and lettuce in my rice box, no sweetcorn, salsa or tomato

Great food, delivered perfectly

Very rude staff as all other bad feedback states waited at the window to place an order in drive thru no staff was at window waited for 5 minutes then I went to the next window and staff at that window were very rude and said to go back to the first window maybe if staff was there I wouldn't off went to the next one total useless staff here kfc need to investigate and train them !!!!

We ordered x2 zinger salad with drinks (2 pepsi max) but we received incomplete order. Only one pepsi max has been received along with the fries and 2 zinger salad

What shocking value this meal is! Burger was small, badly put together and the chicken pieces miniscule and overcooked, pricy poor food

Missing gravy and coleslaw from delivery

Loud music which was off putting on a Sunday evening

Is it just me or has the krusham got much smaller as it was in such a tiny cup I asked for a aero and ended up with something else

It really is finger licking good

My order not delivere yet but it seems like delivered

the salad was poor. absolutely nothing in the box. paid near £30 on order , I could of just gone to the shop and did my own.. stay clear.

chicken was very dry wanted leg and thigh

Consistently really fast and really good. Best KFC in the UK.

nice place 2 go,& the food was on the dot blessing.

No Pepsi Max 1.5l bottle included with order.

Ordered a KFC Zinger Tower meal for £8.50, the burger was thinner than the hash brown and looked liked it was allergic to the batter. Must have been one depressed looking chicken. What a wast of money and depressing lunch. Staff were going to make me another, asked if it would look the same!?! “Yes” 😂🤦‍♂️.

Had my first KFC for several years, a request from my terminally ill friend. We were really looking forward to it. I remember it as a treat with succulent, tasty chicken pieces. I ordered a bargain bucket with 6 pieces of chicken (£13.99). Holey moley what a complete let down, it was horrendous. Very crisp, dry chicken that was unrecognisable as a piece of chicken. Never again!!!! Don't know how this place continues trading if that is the sort of food they serve up. If I had been able my 1 rating would have been a zero rating.

the driver extremely rude refused to bring to my front door

Rapid service, good food pleasant staff

I have received the order on time but not received drink (Pepsi max bottle), I also informed delivery guy, but he said that it was not given to him. this is not just right as payment was deducted. And I didn't received 40% of discount offer as it was shown on Finger-Kickin Double Bucket.

Wrong order was giving , asked for a 10 wing bucket and got 1 wing and a qauter of chicken ??

my order was delivered to the wrong address!!!! my neighbours had to go round knocking on doors to see whose it was...they didn't include the bottle of drink either!@!

over half of our order was missing!! no chips, no gravy & no bottle of pepsi max total waste of time!!

Kids loved it it came and looked amazing

driver was lost hard to direct, chips and rice cold, good fresh lettuce and great burger

They missed off my popcorn chicken!

Food was cold n dry, drink was warm. Delivery driver was rude and not helpful with delivery.

Cold food and hot drink, not properly packed, not good

New drinks freezing cold food another thumbs down after spending £30.. oh, a new gravy a new barbecue bites soon an incomplete meal

One it took the lady who was doing the food ages to put through our order. two she didn’t put through the chocolate chip cookie despite me having asked for it 3 times. Then when got home i realised i had been given the boneless banquet instead of the trilogy meal even tho on receipt it says trilogy and the popcorn chicken tastes like it had been there for a while and did not taste fresh at all.

Chicken in bucket was horrible, clearly old. Was dry and tough and even cold

Half of my order turned up after ordering it in advance so my family would not go hungry unfortunately had to go to the local supermarket to make sure everyone was fed. Very disappointed.

lovely food and great service from KFC and delivery person

Did not get my ultimate bbq burger

Halal KFC in Filton- really convenient to have it here!

Awful people working here got cold food dumped on a try and missing several items from the order when pointed out they just told us to wait before giving us one item when questioned about the other item they just shrugged it off still didn’t get them best £29 I’ve ever spent no but seriously avoid for the high price and high incompetence the area has much better to offer

Every time we order there is always something missing this time it was my sons fillet burger I am less then happy I think before you seal the bag the orders should be checked again to ensure we have everything before it leaves

My 3 piece meal wasn't as the chips were missing. Not the first time I've experienced this. Enough is enough. I'll never use any KFC again.

Not for the first time, I get home only to find that my 3 piece meal isn't a 3 piece meal. NO CHIPS. This isn't the first time I have experienced problems with this venue but it is DEFINITELY the last. I can't be the only one who has had problems with the Filton drive through but I'm never going to use this or any other KFC again.

I had an update on the app telling me the driver had collected the order and was on his way. When it then said he was 6 minutes away the app lost connection with him so I went outside to meet him to ensure I didn’t miss him. I then waited over 60 minutes for him as he couldn’t find the holiday inn even though whilst I was stood outside. He had come to the hotel and rode off. The whole experience was appalling

All shrunk pieces with malnutrition. Dry and small chicken.

Asked for thighs which other branches are happy to provide. This store gave me dry breasts instead.

good food, seems to be better during the week!!!

several times there was a mistake in the order, the manager said they didn't feel guilty, the customer service was terrible

Food was fine but they forgot part of the order