KFC in South Gloucestershire

How hard can it be to take an order and produce the food??? Apparently impossible for the incompetents who work here. Communication barrier is a problem! Avoid avoid avoid! I'd sooner starve than waste my money here.

Everything else came but my misses drink but overall delivery guy was nice and friendly. Would not recommend that they are reliable for answering the phone as tried calling 2-3 times.

Always good here. Great freshly cooked food served quickly by friendly staff. Update: still consistently good 👍

Absolutely disgraceful staff extremely rude no customer service skills whatsoever they do not know how to say please or thank you they all seem very miserable especially the guy who takes the order at the first window. He was very ignorant and made the whole experience. Very disappointing. The food was average but what? Let it down most was the customer service the people working there should not be working if they are unhappy and measurable they all seem very depressed.

Food cold and dried out as if it had been standing around all day

Very impressed yesterday with my experience. Although a late lunch and less busy, speedy service and food delicious. Cheers

Need a quick bite to eat. The language barrier is beyond a joke, it’s not fair in the staff or the customer as they couldn’t understand what I meant with my order once I placed it

I fell asleep and didn't get my food and just eat won't refund mr

the food was outstanding has it was my grandson birthday the wait was worth it

I ordered a party bucket and a vegan burger. The missing items are the 6 signature chips and the vegan burger and as the process of speaking to a live human being to resolve this doesn’t exist, my son will not have the vegan burger he was anticipating on having. I don’t want a refund but the missing items sent to my address as soon as possible but that is too difficult. Thanks for in the future I shall avoid delivery order with Just Eat and KFC as none of the 2 of you accepts responsibility.

Consistently the fastest KFC in the world. Will have your food ready before you’ve driven from one window to the next, or you’ve walked from the ordering machine to the counter. Quality is always decent and just thought they deserve a review as I go here fairly often

Estimated delivery time kept moving later and later .The food was warm at best wasn’t enjoyable , wouldn’t order again

I still have not received my refund for a order I did not receive £20 I need my money back this is a ripoff day light robbery of poor people I’m not impressed with just eat no proper contact to sort out these types of issues just leave a review 😔

my driver was late as he couldn't find me and my food was cold I think u need to sort ur Google apps 7 is the beginning on the left handsome but driver was polite and very good

That’s by far the best fried chicken i have ever had. Ty guys ;)

i waited nearly 2 and half hours for my food and when it came it was cold

Delivered to the wrong house. Driver obviously didn’t ask for the code!!

I did not receive my order where in HM prison did you leave it

Food was good but just a bit cold as they put the drink with the food. Fast delivery! Thank you guys.

Estimate said 19:50, arrived 20:17 almost half an hour late and was freezing cold. Had to warm it up in the oven.

the food was vile won't be buying from kfc again food was all dry and just horrible I've binned it so lost out on nearly 30 pound won't be ever buying from here or any kfc again

If your staff understood basic English better, they may not keep getting orders wrong! Again, no fries in my order after I paid for them! Sort out some decent staff!

Second order in a row we had to microwave. Thinking takeaways are just not working anymore if need to keep warning it up as chips were just soggy and chicken looses its crunch.

Cold chicken and chips, chicken was very dry and tasted old-didn’t finish it

My husband called in this evening with two Grandchildren to get some ice cream sundaes. The staff didn't understand him and he came out with crushums. Much more expensive. Most importantly he was aware the staff were laughing at him and speaking in their language about him. We live locally I will certainly be passing on their bad manners and won't be visiting again

Sorry to say that the staffs had a very cold and hostile approach...no face contact,no smiley face, no thanking you 😞 Remember today's world is highly competitive and tasty food is not the only factor that attracts customers !!

I don’t review often, but every time I’ve been to this KFC the staff have been very friendly, the foods came quick and of course it’s been finger licking good. 5/5 for me, I would 100% recommend.

Ice cream machine doesn't work each time I've gone in and the staff even say it hasn't worked for like a year and a half and that they don't think it's ever going to be fixed!

It's a good place to enjoy your food with your family and friends

I had a wrap from there on Tuesday I puked up got food poisoning been going toilet non stop have had headache the workers don’t understand English wery disappointed and will never go to kfc again

Order was not delivered and no refund has been made.

In the notes I asked for my burger to be a normal filet not a zinger and I received a zinger which I could not eat. Everything I ordered including the gravy was inedibly cold. I refuse to order from them again as this has happened in the past

I think the customer phone number was wrong

My food was delivered to the wrong door I want a full refund

This KFC has never sent us any juicy chicken pieces. it's always horrible dry pieces and no real variety in pieces type. 6 dry legs or dry breast etc, never a single juicy thigh piece. it loses them money as I have to choose takeaways for my groups of 70 tourists and I always avoid this restaurant because of this ongoing problem. It's their manager's choice to lose the business.

Brilliant place. Being Halal adds more to it. Very friendly staff, great dine-in place. Food comes out fresh and it's great.

Cleanest kfc iv ever been in. It was spotless

After waiting for 1 hr and 30 mins I went to the restaurant. The app said the courier was at the restaurant. When I got to the restaurant the courier was not there. My food had been sat for over 45 minutes. I spoke to the manager and he said to contact just eat for a refund. I got home and 3 hours after ordering the courier turned up with the food. I said I did not want it. About 20 minutes later I was leaving the house and I saw the courier left the food on the doorstep. It was raining!

i didn’t receive my order and it says it’s delivered . This is so bad i waited for twenty mins extra and i didn’t even get my order

Awful! Ordered via Uber eats. Waste of £37! Feel sick! My daughter ate chips and there was a long nasty curly hair in her chips, on top of this I ordered 2x buffalo bites which were completely dry! Hardly any sauce whatsoever! Not even enough sauce to cover half of a chicken bite! Won’t order again and I’m taking my complaint further considering you ain’t practicing hygiene letting hairs drop into peoples food!

Ordered a variety bucket, service was spot on, efficient and fairly quick. Their signature fries are the best. Will keep coming to KFC as a regular customer.

Never received order and placed as delivered. This is my second order in last 2 hours. Both delivered but never received. No helpline to call.

What a horrible experience, came in amd ordered some chicken, I asked for the pieces to be a variety rather than 3 pieces of the same type, just based on previous experience, I was surprised to receive same pieces as if i never asked for it. The person I spoke to who turned out to be a manager, his name was reygonal, or rijonal, what an uncivilised barbaric man! I was asking him politely to change one piece of the chicken and he was already shouting I gave you what you want! I asked him to change his attitude because I am not doing anything wrong but he kept on shouting, and when I asked for his name, he gave it to me while shouting "go make a complaint I don't care!" What a horrible and barbaric awful person to be employed as a manager, i am genuinely shocked.

I would like to Inform that i received an item that i thought was out of date. The stickers were today's date and year 2000 however the item. Please ensure the expiry date stickers are correctly placed on the item. Thank you. I love kfc

cold mash, soggy fries, overcooked corn cobs

Food never arrived, delivery driver was a street away, marked the order as delivered. What’s the point in having a confirmation code if the food can be ‘delivered’ without it. Awful customer services - just an email contact saying they’d look into it… what are you supposed to do with a hungry family whilst you wait for an email response. Rubbish service.

Amazing service given by Harshi, we were been advised with our order and save some money in the same time. Was impressed and will definitely see you guys🤗

Amazing service given by Harshi, we were been advised with our order and save some money in the same time. Was impressed and will definitely see you guys🤗

Food was cold, driver went to the wrong block of flats so we had to walk their because he cut our phone call off before I could tell him and wouldn’t pick back up

Food was cold gravy warm but end up all over my food and bag ruining whole meal and as a driver apperantly connected to my order but didn’t show at restaurant till 45-55 minutes later I couldn’t cancel on app and calling the store directly the couldn’t cancel ethier

The delivery person requested a code before handing over the food, unfortunately we were unable to understand her, so this took quite a while so when we finally understood each other the food was handed over but it was not hot so a microwave was used

Food was cold. Very disappointed with the delivery time, waited 30 mins after the estimated delivery time for it to arrive.

Delivery time was moved 20 min later and drink was spily

It was a good place to eat quickly, we were served quickly and the food was good

It was a good place to eat quickly, we were served quickly and the food was good

The food quality is good, chicken is still warm but the amount of salad is very little. Been ordering the same zinger salad box before but to mu surprise the amount of the salad is inconsiderable.

The delivery guy who didn't speak English, took an hour to deliver the food because he had two other courses before me. I was surprised to get cold food!!

Stone cold chips,,room temp drink, lukewarm burger

What a disappointment. They forgot about my order i placed and paid in self service screen. After seating there for over 10 min and seeing other customers that came in after me, coming out with their orders. After i asked about my order 2 asian girls didn't say anything just acting confused they said something to kitchen stuff and told me that i will get my order in 2 minutes. When i finally got it, the burger was undercooked, disgusting. You wont see my money in this shop ever again. ✌🏻

Good food and staff friendly good service 👌

The food was completely cold like it had not been put in a bag.. all food was cold.

I never received my order even though it said delivered, I was stood outside for 30 minutes waiting for the delivery but never came. I put in the notes to call me when on way or near but no one did! After the delivery said delivered I went up to the KFC I ordered from to complain and they said that just eat don't deliver to hospitals due to paying parking fee. It would be nice to know that they don't deliver to hospitals before placing the order!! this should be stated somewhere!!...

food was freezing cold for 34 pounds I atleast expect it to be hot I'm very disappointed 😞

the food poorly cooked and cold and not even looked fresh

very polite and friendly every time

Was never delivered! Over 2 hours late when it says it was delivered anyway, not good enough still havent had a refund processed yet.

The waiters are very polite and attentive to customers, and the food is of good quality.

Once again three chickens were missing... I have no words even for them!

I ordered chicken in a bun with water and sweetcorn instead I got some dearer option was some kind of barbecue sauce with hash browns. Times to .this is not what I ordered

Wouldn't advise going to this KFC if you don't want your car scratched. Only went in drive thru and the server managed to damage my car and staff were all laughing. Awful service deserved to get shut down. Just looking at all these reviews they need to get shut down!

No good burger fillet very cold regular even not taste & chips also very cold. popcorn ok

everything was hot and delicious 😋

I went round to window 2 as no one in window 1 and the door was shut. Waited a few minutes watching 7 staff goof about for them to tell me I had to go the other window because the till doesn't work. So I go back around to order at window 1 . I pay over £33 and see 3 bags in a large bag that seems right. Got home and I am missing large popcorn chicken and mash potatoes which is approx £8 ! Called them for a refund...which they cannot do so I have to go back. For my trouble, all I was offered was replacement food and to keep the old food. No extras or refunds. Manager did not want to replace the drinks either...2 cokes and a krushem. I gave him back all the old food order and he replaced the 2 cokes but not the Krushem. I have him back the old drinks. He replaced the Krushem. I now have just what I paid for. As compensation he offered small popcorn chicken saying that's all he can do....no Refunds! I asked for the popcorn chicken and a bottle of Pepsi. NO can't have that! Just the Pepsi!!! For the terrible attitude,help and service this is all they can do. No cares given to anyone but themselves and goofing about like unsupervised school children. Now I know why they weren't busy...most people avoid this place

I have visited the Filton KFC many times and I really enjoy your food and restaurant. However, the staff at this location are not good. They do not know how to handle customers and are very slow. This is not just my issue—my friends and other customers are facing the same problems with your staff. Please take the time to learn from other successful restaurants like McDonald’s, Greggs, and Subway on how to properly interact with customers. In particular, the night shift staff need significant improvement. Their service is especially poor and impacts the overall experience. Please save our Filton KFC by improving the staff’s customer service. Thank you

wasnt good quality at all. chips were cold and not so great!

Visited yesterday around 5pm ordered a 3 pieces of chicken and standard fries and a white coffee which was £7.49 Wait time was quite quick and I sat down to eat my meal. Chips is quite a small portion for standard size. 3 different size pieces of fried chicken which was a bit dry but I did eventually eat. The coffee was over milky which was a surprise as usually they give you milk portion to put in yourself. They were quite busy and were playing music quite loud for a food establishment of this chain. Parking is free and I think you have 90 mins . The prices here are cheaper than cribbs causeway store by at least £1 .

Good KFC (not all are). Had good food that wasserved hot and quickly and not too greasy.

Once again got gravy instead of the corn on the cob. Poor show.

Spent over £33 to be given a mouldy burger and be told I’m not eligible for a full refund and got cut off, absolutely disgusting place needs a visit from health & safety

Food was fine and it was all there which makes a change. Driver was the most awful human being I had come across. Said he was in a car park near and I had to come and find him as “this was not a come to the door service”. After coming out of my home at after midnight and instructing him how to find my address in the freezing cold I got to consume my cold meal.

As always great food. Delivered on time. A bit annoyed about delivery charge and a 10% service charge

Every time there's a problem, there's a shortage of chicken, today they didn't give me Pepsi, I called the restaurant and you told me I could come pick it up, why should I pay the driver? Because I don't want to go in person. I have the impression that they are sleep deprived!!

There was only rice and lettuce in my rice box, no sweetcorn, salsa or tomato

Great food, delivered perfectly

Very rude staff as all other bad feedback states waited at the window to place an order in drive thru no staff was at window waited for 5 minutes then I went to the next window and staff at that window were very rude and said to go back to the first window maybe if staff was there I wouldn't off went to the next one total useless staff here kfc need to investigate and train them !!!!

We ordered x2 zinger salad with drinks (2 pepsi max) but we received incomplete order. Only one pepsi max has been received along with the fries and 2 zinger salad

What shocking value this meal is! Burger was small, badly put together and the chicken pieces miniscule and overcooked, pricy poor food

Loud music which was off putting on a Sunday evening

Missing gravy and coleslaw from delivery

Is it just me or has the krusham got much smaller as it was in such a tiny cup I asked for a aero and ended up with something else

It really is finger licking good

My order not delivere yet but it seems like delivered

the salad was poor. absolutely nothing in the box. paid near £30 on order , I could of just gone to the shop and did my own.. stay clear.

chicken was very dry wanted leg and thigh

Consistently really fast and really good. Best KFC in the UK.

nice place 2 go,& the food was on the dot blessing.

Ordered a KFC Zinger Tower meal for £8.50, the burger was thinner than the hash brown and looked liked it was allergic to the batter. Must have been one depressed looking chicken. What a wast of money and depressing lunch. Staff were going to make me another, asked if it would look the same!?! “Yes” 😂🤦‍♂️.

Had my first KFC for several years, a request from my terminally ill friend. We were really looking forward to it. I remember it as a treat with succulent, tasty chicken pieces. I ordered a bargain bucket with 6 pieces of chicken (£13.99). Holey moley what a complete let down, it was horrendous. Very crisp, dry chicken that was unrecognisable as a piece of chicken. Never again!!!! Don't know how this place continues trading if that is the sort of food they serve up. If I had been able my 1 rating would have been a zero rating.

No Pepsi Max 1.5l bottle included with order.

the driver extremely rude refused to bring to my front door