Bird Haus in Eastbourne

Restaurant menus in pieces. No wine or beer available, only 4 on tap alcoholic cocktails available. Made aware of extended wait for food due to trainee chef. Accepted this. Food arrived, ok presentation however burgers wrongly matched with fries/tater tots. No tomato ketchup available, just recently run out. Food tasty and staff pleasant and apologetic.

Run out of loads of items, no ketchup (?), chicken tasted absolutely foul, forgotten by waiting staff. Horrible experience

The restaurant was clean and bright. The young lady that served us was polite, helpful and friendly. The food was delicious, we had chicken tenders with chips and coleslaw with Korean dip!!! I will be returning 😊

Avoid at all costs, I had a californian wrap,my son had a burger. Both lukewarm, the bun was wet so couldn't be picked up with fingers, to much salad in wrap, only 2 tiny bits of chicken, chips felt like they had been cooked a re warmed, drinks were flat. Toilets were absolutely disgusting 🤮🤢

DONT GO HERE. Probably the worst burger I’ve been served EVER. I popped in by accident recently as I was starving and saw the place was empty so thought I’d grab a quick bite. I opted for the double classic cheese burger. The poster in the window of the burger looked amazing and although I know it wouldn’t arrive like that I was hoping for something far better than I got. Although I was the only customer I got fed up with waiting after 30 minutes and asked the waiter for the reason it’s taken 30 mins so far. His answer was that it’s normal, it usually takes 15-20 mins. When I pointed out to him that 30 was 33-50% longer than he’d suggested he agreed so kindly to chase up my food. The burger looked awfully put together. I had to hunt for the burger patties because they were so small in diameter and thin. I showed the waiter and said ‘look at this’, he must’ve still be working out times in his head because he smiled and said ‘Yes, our standard patties’. It looked like it was ‘off’ too. I asked for a refund but finally agreed to a replacement burger. A chicken burger this time which strangely came out the kitchen steaming hot after 3-4 minutes. It’s an expensive bar with poor food and totally unacceptable table service. Emily behind the bar was cool though, sorry you have to stand in an empty restaurant all day Emily, By the way, when you see the photos, my thumbs aren’t super massive, it’s the patties that are tiny.

Popped in here today for lunch with my two grandsons, one who is a very picky eater. The staff member who greeted us was friendly and very helpful. I felt the food was good value and my grandsons enjoyed their food. The youngest, the picky said it was the best burger he had ever had and thought the chef was excellent.

I worked at this place for almost 6 months I worked crazy hours worked like crazy because they couldn’t keep there staff because of the way they treated them After working here I will gladly say I’ll never be eating there I worked in the kitchen and on the busiest days they had ran out of chicken and all we had was out of date chicken we were told to serve this when it has been 2 days or even 3 days out of date I left in November because I was treated like rubbish by the previous manager who worked there and the business had problems with paying there staff I am still waiting on the money they owe me I keep going in every so often to ask what’s going on and if it’s getting sorted I get told it is but it never seems to take affect Despite my dedication to the role and the efforts to perform my duties to the best of my ability, I was met with hostility and unprofessional behaviour from those in positions of authority. Thank you for taking time to consider my concerns. I trust that appropriate actions will be taken to rectify the issues raised in this review Sincerely former employee at Birdhaus Eastbourne

This place is revolting, had chicken strips which tasted as though they had been put in a vat of oil that was weeks old. The chips were just as bad, like they had been recooked a couple of times. My daughter didn’t like hers either and turned down the ice cream sundae which was offered! I can only liken this place to somewhere you would visit at 2am at the end of a night out and you just need food. Unfortunately I recommend you steer clear!

We hadn’t heard of this place but were in Eastbourne to do some shopping and having viewed the menu we chose Birdhaus for lunch. We were a bit concerned as we were the only customers but fortunately everything was good. Our wraps and burgers were delicious, the chips were piping hot and crispy on the outside, and the young lady serving us was friendly and helpful. I’ve seen a lot of negative reviews but I can only speak as I find and say that I would happily visit Birdhaus again.

Joel was absolutely amazing. So welcoming and always smiling. He made sure we were okay at all times and said goodbye to every customer. The food was so lovely and filling. It was all good pricing too. So fresh and fast.

Shocking food hygiene. Young staff with little direction, one of the kitchen staff visible not wearing gloves and scratching his head and picking his ear before then preparing food. Dirty tables, and very slow service. Awful.

The service was very poor with the place being run by kids with no interest in their job. The food was nothing short of disgusting.

I visited your restaurant on the 14 th February we ordered our food at 13:02. The young lady who took our order was very nice and had not long been working for you.(apologized that she was a little slow) which was nice. Sat down and waited and waited, other people who came in after us already eating their food. A young man came over to confirm our order apparently the food that was waiting was for a table with no one sat at. This was now 1:40 so up until that we had no drinks, so I asked if we could have our drinks while we waited the young man walked away and came back to tell us they had no tea or strawberry milkshakes by this point we had waited quite a while to have food or our drinks. I then asked for a refund which he gave us and went next door to another restaurant. While we were waiting we saw that the young man turning away people (20 in total we counted) saying we are not taking any orders at the moment, not a way to run a business. There was only two serving and one cooking on a school holiday and valentine's day. And surely your staff must check what supplies they have before opening for business each day. Will not visit again.

Please only rely on the negative reviews. Utter shambles. Run by a very young team front of house lacking any leadership. Eventually got to the till and in fairness the young lady who took the order was the only good thing about the whole experience. Waited an eternity to receive drinks first then food. Food ok but not smash burgers as stated on the menu and when asking for ketchup told had not got any . Sainsbury's is a short walk away !!! Cannot c how this place is still open. Such a shame.

This was really good food i enjoyed it very much had a beef burger and cajun fries very friendly staff and good portions will definitely come back

Greasy reheated food with cold fries and no hot drinks, batter on the chicken was a very odd colour and tasted like the oil had not been changed for ages. The chicken was obviously reheated or had been under a heat lamp for ages so it tasted awful.

We came in for the 2 for 1 offer, sat down as instructed, went up to order and.....they had run out of food!!!! Uh??? It was about 12.45! We ate elsewhere and passed by about 2.15 and they were serving again...very strange and disappointing!!!!

The food and service has been nothing but perfect, there seems to be people leaving negative reviews for the fun of it, After several visits we cannot find fault. Are these people even eating?

From arrival to food being delivered, we were made to feel welcome. When the food arrived all bets were off, it was out of this world. Perfectly cooked booked burger, crispy bacon, fresh lettuce, tangy BBQ sauce. Fries to die for. Will be back again. This is an experience you should try.

Ordered 5 tenders meal, pretty good value at £10 considering a McDonald's equivalent would only be a couple of pounds less. I liked the sauce and crunchy coating on the tenders and had voucher to upgrade to loaded fries, tasty. Onions rings with nice crunchy batter, they could have been a little hotter when delivered. Girlfriend said wrap was filling but would choose BBQ version if ordering again for more flavour. They have some very good value midweek deals where you can get bogof on burger meals. Would visit again

Ordered lunch through Deliveroo. Ordered two meal deals, nachos and strips. Arrived late, food was cold. Missing both drinks and both portions of fries. No number available to contact restaurant to make them aware.

Great service, i believe his name was Will, very attentive and helpful. delicious food - will definitely be going again to try more of the menu. Thank you Birdhaus!

After the Eastbourne airshow, we decided to go to Nando’s in the Beacon shopping centre. As there was a queue, we saw the Bird Haus opposite which was empty. As we had never heard of them before, we thought we would give them a try. We were the only ones in there and now I know why! I ordered a chicken fillet burger and chips and my partner had chicken strips and chips. My chicken fillet was dry as a bone and like a piece of leather, so much so, that I literally couldn’t get my teeth into it. It had obviously been sitting there all day and had just been warmed up. My partners strips were slightly warmer and had a bit more edible chicken. The chips were rock hard. We decided not to eat the meal and leave. On leaving, I told the lady on the desk and she merely said ‘sorry I will mention it’. We were starving as we hadn’t eaten all day and wanted to eat before getting the train home to Croydon so we ended up in McDonald’s. What a waste of money!!

Nightmare. Order taken incorrectly. Front of house staff chew gum throughout service. Arrived before 12 noon, ordered food and drinks from menu. Wrong drinks order arrived first. No food after 45mins, asked front of house how much longer. Two of 5 mains arrived 15 mins later, no starters despite them being ordered. One meal cold chips and cold burger, the vegan option that arrived was chicken on an egg washed bap despite being told no vegan baps and having ordered wraps! Some of the chips had old ketchup on them, doesn't bear thinking about how that can happen. Had to get own knives and forks, no ketchup available apart from a 1cm remnant in the only bottle. Trays empty so no salt etc. Returned cold food, returned the vegans chicken burger to the kitchen. Front of house lost part of our order and we're unsure what we were waiting on. 1 hour and 15 min no food, no sign of any food. Asked for a refund. Told that a refund needs the manager who was downstairs in a sister restaurant. Went down to sister restaurant to meet the manager. No apology but I was accused of being aggressive because I was unhappy. I tried to show the manager the problems but he was not interested he just kept saying its alright. Dreadful place, dreadful service, what little food we got was inedible, cold and less than a quarter of our order. Will not be returning, ever.

This was disappointing. Service was poor. We had to ask for serviettes and yes the toilets are dreadful. No toilet paper or towels. Food arrived a little too quickly and was ok. Music too loud and drinks making machine too loud. Chairs uncomfortable. Definitely won’t visit again.

The service is rubbish, food is not great The lettuce was brown and looked about a week old, the prawns were so over cooked it would of bounced of the floor, My advice is go somewhere else!

do not go! i am not happy with it at all, service was crap, they took so long we ended up having to go and get our own drinks from the bar because they were so understaffed they couldn’t serve us themselves. the food came...

this place is terrible don’t come here, wasn’t able to get a beef burger as they weren’t doing any burgers then they came back over and said they ran out of wraps so we had to get a wrap in a burger bun. after the...

Went into Bird haus before seeing Oppenheimer, only 2 tables occupied 1 hour before cinema doors opened. We were late … ordered at 18:15 - food “arrived” 19:20 … honestly the wheels had fallen off. Customers after me were asking for refunds, I asked for...

When we arrived we were told to find a table and wait for a server to come and take our order. We waited and waited but nobody came. The place was virtually empty but nobody could bothered to come over. A waitress kept walking past...

We were really looking forward to trying this restaurant. We ordered our meal but were told two out of the 3 choices for beer were not available. The food arrived fairly quickly but was only warm and was quite nice, not overly flavoursome but ok...

The most useless restaurant I have ever had the pleasure of collecting food from for Deliveroo, DO NOT ORDER FROM HERE. On multiple occasions young teenage staff take delivery drivers orders and do not come back, also had the pleasure of seeing how disgusting the...

We waited to be served for 3-minutes, doors were wide open and no one front of house. Went to look in kitchen window couldn’t see anyone. Waited at the front for another minute then went up to the window and said hello. The chef came...

We waited 45 minutes for food when it wasn’t busy. The food wasn’t that great for the price. There was no apologise for the food being late.I wouldn’t recommend for the price, go to another place.

We originally wanted to go to Nandos bout it was so busy wr thought we would give here a try and so glad we did, we had a classic burger, Stac house and a sauce covered one and some chicken strips. It was delicious. The...

Had just a 45 minute break on a train journey so this was the first reasonable looking place I saw. Delighted I stopped. Very friendly and helpful team, and the buttermilk chicken burger was excellent. Good chips and great coffee. Very impressed but not sure...

My husband and I visited before going to the cinema. We looked at the menu before hand and it looked quite nice. When we arrived, we were seated and told to order our food at the bar. This was not an issue. The food took...

Ordered this through takeaway app, only ordered three items, but they managed to get two of them wrong, ordered original wings as I don’t like sickly sweet sauces, came with sickly sweet sauce all over them! Ordered their messy bird, chose the tater tot option...

Tasteless bland generic food, our wraps were supposed to have sweet chilli sauce/mayo in them, neither of us could taste anything apart from chicken, no seasoning on the fries and no salt/pepper at the table Would recommend to avoid so not to be disappointed, plenty...

Ate here with my husband and toddler. One of the best chicken burgers I’ve ever had (the Seoul burger) and I can’t believe the value for money. Lovely atmosphere with good music too. Cant recommend it enough!

Second time visiting the foods insane, staff are quite nice and the chips are really good. Could do with more ketchup an mayo on tables but that’s just being picky, will be returning

It was terrible slow service waited about an hour they gave a free drink but not good enough staff was nice too much delivery’s wasted our time

Don't bother - would have given Zero stars, food absolutely cheap and disgusting. One of us had a vegetarian patty but it was just a plain Jack fruit battered and deep fried...yuk.

After seeing the menu pop up on a FB ad, I was pleased that this was in Eastbourne as the menu looked good and I had to try. Everyone likes fried chicken right??! Being a first time customer we over ordered and went for, Cajun...

I arrived at the premises with my family and had to wait for a table to become available even though I had a takeaway order , I paid over £70 for a order that things were missing from as they was so disorganised, not to...

we originally came here as it used to be bok shop which we’ve always loved! when we saw the menu for this restaurant, it looked very promising.. but it was such a let down. we were pretty much the only people in there and food...

Visited yesterday. Only 1 starter available due to suppliers. No alcoholic drinks to be served. No ketchup and only 1 flavour ice-cream. Even worse there was no soap in any toilets. Easy fix just pop in to Sainsbury's Will not return.

Popped in after cinema thinking that a nice bit of chicken and a pint would be nice. But no, no poppers, no fickles available, no alcohol and they sat us in the middle of the restaurant. It felt like we on display and every time...

My second visit and each time I’ve tried a different chicken burger. Neither disappointed. Literally the best chicken burgers I’ve ever had. Others may have different taste, but I can vouch for the Seoul Bird and the Stak Haus! My wife had the Fire Bird,...

Had high expectations as this is located in the same unit as Bok chicken was. However, on arrival we were greeted ok and sat at a table. No one mentioned you had to go and order at the till and so we sat like idiots...